Increased monthly payments

Hi,
I have problem.
The BT increased my monthly landline payments from £12.something to £21.50, based on my bill from October.They are saying it was 46.50, but I`have never used my landline.they even chargin me £1.5, that I didn`t make 2 calls a month. Only for internet conection. I sent them email, it must have been a bill or payment for 3 months together. Now I`m demanding my money back, but only thing they can do, is to lower my monthly payments to £14.
They ignoring my quetions where did they get that £46.50, and if they will pay me money back.
Where can I complaint?
Is there anywere else,where I can complaint?
Thanx.

This is what I used, all my calls.
Sun 17 Oct 10
16:54
48:09
£0.000
Sun 10 Oct 10
16:21
30:01
£0.000
Sun 10 Oct 10
15:55
26:10
£0.000
Sun 10 Oct 10
15:34
2:04
£0.000
Sat 09 Oct 10
15:17
10:43
£0.000
Sun 12 Sep 10
13:52
28:42
£0.000
Sun 05 Sep 10
14:30
58:42
£0.000
Sat 28 Aug 10
15:43
53:10
£0.000
Sat 28 Aug 10
13:09
16:55
£0.000
Sat 28 Aug 10
12:44
18:54
£0.000
Sun 08 Aug 10
14:40
37:54
£0.000
And this is what they replied:
The monthly payment amount is consistently being monitored by the system. Every time your quarterly bill goes higher or lower than 2 time your monthly payment the system automatically changes the payment amount by 30-35%. In your case the the November bill was £46.34 in debit which is more than twice your monthly payment of £12.79. This is why the monthly payment was changed by approximately 35% which confirmed on the first page of your bill(03/11/2010).
Of course my quaterly bill will be 2x higher than monthly paument!!! It`s for 3 months!

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Can't increase monthly payments online

I've just tried to up my monthly payments online but I got an error message and was advised to drop the payment amount instead of increasing it.
I guess it's because I have a good credit balance at the moment, but the thing is, I know I have used a lot of BBtalk calls and extra broadband usage recently and expect to for the foreseeable future so I want to increase the monthly payments now rather than be faced with a large bill later on.
Has anyone else encountered this problem?
Del.
Solved!
Go to Solution.

Hi Djh22
It's not really how direct debits work on the Monthly Payment Plan system, on this system you don't really get a bill its more of a statement as because your on Direct Debit you don't receive things like reminder bills.
If you really want to increase the amount I can try to do this for you but the system does tend to decrease again if there is a high credit balance on the account.
Either way if you email me at [email protected] with your account details and the amount you would like me to increase it to.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Re: Can't increase monthly payments online

SORRY HAD TO COME THROUGH YOUR POST TO ASK QUESTION DONT REALLY UNDERSTAND HOW TO USE FORUM . ANYWAY 6 JUNE CONTACTED BT ABOUT CHANGING BILL DATE FROM 22 TO 30 OF MONTH SAID I COULDNT DO IT COS I PAY IN FULL EVERY MONTH ANYWAY THEY SUGGESTED I CHANGE TO MONTHLY PAYMENT PLAN AND PAY 70 POUND MONTH I WAS CONCERNED COS I DO TAKE BOX OFFICE FOR KIDS AND DONT WANT TO HAVE ANY ARREARS ANYWAY RECIEVED EMAIL THIS MORNING AND THEYVE UPD MY BILL TO 107 A MONTH COS THEY SAY I WONT BE PAYING ENOUGH . PHONED THEM WAS TOLD I HAD TAKEN OUT A QUARTERLY BILL WHICH I KNOW NOTHING ABOUT TOLD THEM I WANT TO CANCEL THEY SAY CANT UNLESS I PAY 213.93 YET I ONLY PHONED THEM ON 6 JUNE AND MY LAST FULL BILL WAS ON 22 MAY PAID IN FULL YET CHARGING IN ADVANCE TILL 6TH SEPT . HELP ANYBODY PLEASE

Try an online chat, they may be able to help. Use this link
https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If they can't help you could contact the forum moderators who are a BT UK based team and they may be able to help. They can take 3 working days to respond. Contact them by using this link
https://bt.custhelp.com/app/contact_email/c/4951
As an aside can you please take your typing off capitals. It is difficult to read and is considered as shouting on forums.

Huge increase in monthly payments AND billed for w...

I moved back to BT for calls a couple of years ago and set up a monthly payment plan to help with the cost as I'm on a low income. In March I also signed up for BT Broadband. My payments up until then had been £45 a month, BT anytime plan ( I use about £12 a month on non-inclusive calls to mobiles) I thought this was high just for calls but was told this was as low as they would allow. On checking my online account recently I discovered that the monthly payment has now increased to £81!? I knew that adding the Broadband would increase the payment but almost double it??
This was apparently due to the way BT now bill. Fair enough but surely it's unfair to pass on such a huge increase in payments for something BT have chosen to do - and with little notice.
Anyway, long story short - I decided to allow a couple of these £81 payments to come out of my account so as to clear what was a £36 CREDIT and is now a £124 Debit, due to the changes, and then call and ask if the payments could be reduced.
Imagine my anger when checking my bank account the other day to discover that BT had tried to debit £82 from my account for the WHOLE BILL AMOUNT! Unfortunately I did not have the money in the account and the direct debit was returned - leaving me with a £30 bank charge for a returned debit that should not have been taken in the first place. I phoned CS an was told 'sorry, our mistake'.
Where do I stand with regard to having this charge reimbursed to me? I cannot afford to lose £30 due to BT's incompetence.
Could a mod please look into this for me and let me know how I can reclaim the bank charge? And is there any chance my monthly payments could be reduced?
Thank you.

Hi onlythebun
I'll be happy have a look into this and see whats going on.
Could you email me at [email protected] with your BT account and telephone number please along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Why have my monthly payments increased?

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Hi sallyb89
You signed up in February 2013 for a promotional price that is valid for the first 12 months. After the promo period your plan renews at the regular price. An email is sent 30 days before your annual renewal date with details of the price for the next 12 months - perhaps it went into a spam/junk folder?
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Hi, I just paid my bill in full and have now swtiched to monthly direct debits to avoid the payment charges. My question is this, as I was billed in advance for line rental etc, when will BT start collecting the monthly payments, as surely I am now in credit for 3 months? Will they just collect any call charges for the next 3 months?
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Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Monthly Payment Plan & lack of care!

I am in my mid 70's & I have been with bt for about 50 years for phone only. I have been on a monthly payment paln of varying amounts all under £30 a month. I thought I was on anytime call plan, however it was only weekemd calls. When BT restructured the prices of calling time and evening rates went up considerably, so do my bills. My last quarterly bill was £145 of which £91 was for calls to uk landlines £46 for line rental and £8 for other calls. BT called my and said my monthly payment plan payments were too low and they were putting them up to £79! I discovered when my last quarterly bill arrived that I was only getting weekend calls free. It is disappointing after being a customer for 50 years that when the customer service agent called me regarding my monthly payments that they didn't inform me why my bills were so high and suggest that they put me on anytime calls. However, they didn't and had a pensioner paying £60 a month more than necassary!!

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Why call you when you are 9 days late on your monthly payment?
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You signed a contract to pay your bill by a certain date and now you are not keeping up with your side of the agreement!!!
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> <cfoutput><input type="text" readonly="yes"
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Increased monthly payments

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