Incredible 2 earpiece/speaker not working

My Droid Incredible 2 earphone/speaker has not worked since I received it (ordered online and Verizon stores unhelpful).
Is there a setting I'm missing. I've had to use headphones to make calls. How do I get service if defective.

Hello timbe
It is unacceptable that the earpiece has not worked out of the box. I can certainly review your options to resolve this concern. Please PM your name and cell # and we can come to a solution.

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Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
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http://support.apple.com/kb/ts2802
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Inspect the headset jack for debris and clean if necessary.
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A few days ago I tried to help a guy with Bose External Speakers and we found the male jack isn't quite long enough to make the connection:
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Just to share information for others who might come across this problem with Bose or any other external speakers, where the male jack doesn't quite go in far enough for the MacBook to recognize it, here is the solution that worked for me:
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Incredible 2 earpiece/speaker not working

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