Incredible 2 touchscreen issues make phone unusable

The usability of my touchscreen is very intermittent. Sometimes it's unresponsive along one side or other, sometimes both sides. Now the home button rarely works and often the entire screen freezes up so that I have to lock and unlock my phone, sometimes repeatedly to get anything to work. Sometimes the phone does these "phantom" touches and opens the camera and takes pictures, types words and numbers for me while I try to text, declines calls, etc. I can't boot my phone into safe mode, even though I hold the volume down button once the HTC screen comes up after a reboot. The phone just boots as normal. I've already done a factory reset and it didn't fix the issue.
My phone is in great shape, not a scratch (or screen protector) on it. My account is due in about a month for a device upgrade, but the only reason I'd consider upgrading the device is because of this issue. '
<rant>I don't want a bigger phone so that leaves the Incredible LTE or RazrM. Really, I'd like to keep this phone until the trend to bigger and bigger phones reverses and people see the simplicity in letting your phone be a phone in an sleek form factor and not going to the phablet world. </rant>

Hey AJS_OR!
We accept rants in all shapes and sizes around here so I'm extremely glad you posted. Based on your description of the issues at hand, it seems like there are quite a few things going on. Getting your phone into safe mode would be our best bet so as to isolate the issue to the device or potentially an application. May I ask if you tried this directly after running a factory reset (I noted that you said it won't process properly the first time you tried)? If you can try one final reset and then safe mode before loading your information this may help http://vz.to/ruJiUa .
Also, does your device have an extended warranty through insurance? If necessary, we'd love to get you a replacement before your upgrade comes up. And speaking of upgrade, if you're not too awful fond of large phones, you can view all our devices and their specifications at http://bit.ly/nD0WuY .
EvanO_VZW
VZW Support
Follow Us On Twitter @VZWSupport

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Taken Aback- touchscreen issue

I have enjoyed and supported this company's products and services for some time. So, today when I inquired with tech support about my touchscreen issue (non working band of the screen ..the 456 area on the dialpad)...I was taken aback at the very least that I should send my phone in for repair and then PAY for a loaner. hmmm..I just paid 700 for a phone that is now handicapped two months later by what seems to be a common issue, accourding to the forums, and I should fork over some more $$$? Principle alone may make me dust off my Blackberry.

carsten.s wrote:
these kind of comments are just besides the point. there is a degree of company loyalty that is ok, but this is a clear shortcoming of Apple's understanding of the mobile market. I am a huge Apple fan (have had Macs for more than 20 years, I had a Newton, and now the iPhone), but I have also had about 30 mobile phones over the last 15 or so years. And I have to say that I have never had a phone before that broke, that needed repair. Or that broke just by falling down (that is what happened to my iphone, one fall out of 1.5 feet and the screen is cracked). What Apple has to understand is that the mobile phone market is not the computer market. Phones have to work and have to survive some everyday punishments, otherwise they are just nice looking but otherwise useless devices. Just take a look at Palms and Blackberrys, the thing about them is that they work, just like Nokias and in the past Ericsson's.
Your post sounds more like marketing text than real person text.

IOS7.0.2 can not make phone call anymore

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Contact your phone carrier to resolve the issue, it is a carrier feature.

Impossible to make phone calls... drop drop drop...

By now it's impossible to make phone calls because they drop every single time after about 3 seconds. My phone goes completely dead from the other side, they tell me. I love this phone for everything else, but shouldn't at least the phone function work?
My wife want me to return it and get a "good" phone...

Have you checked for the proximity sensor issue? i.e., is the screen turning back on after you put the phone up to your head and you're possibly hanging up the phone by pressing the screen with your cheek? Not saying this is your problem but definitely worth checking as it's a well known issue with the iPhone 4 and is widely expected to be fixed with firmware 4.1 coming soon. (I hope!)
Easiest way to test it is to simply use the phone in speakerphone mode. If the call stays live then you've found your problem. Also, do you have a case on the phone to deal with the well documented antenna issue? That will kill a call as well if you're using a bare phone and touching the metal edges with your fingers.
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If none of the above is an issue then you may simply have a defective phone and you should return it for a new one. Cheers!
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Can't make phone call to Taiwan

Can't make phone call to Taiwan now. But I paid for world unlimited call, and still active now.

Hi,
Your subscription is active and you can check it on your account page here: https://secure.skype.com/account/call-phones/packages
The problem is that Unlimited World only covers Taiwan landline numbers, it doesn't cover mobiles which you have tried to call recently.
You can check list of covered destinations under your subscription settings:
https://secure.skype.com/account/call-phones/packages
Also shown on subscriptions page under country list for Unlimited World.
http://www.skype.com/go/subscriptions
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I can not make phone call even have balance

Hi,
I am facing this problem. when ever is my prepad balance reach to 35 my phone does not allow me to make phone call or send SMS.
Any Idea...

Do you mean when your balance is $35 remaining? either way sounds like a carrier issue give them a call sounds like they are blocking the calls for whatever reason

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hi i do own an iPhone 6, it was a beautiful phone until i updated to iOS 8.1.3. Now i cannot make phone calls at times, the phone shows no network. I updated the OS from wifi, my mom owns an iPhone 5c it also has the same problem. please help

What you describe...
Two iPhones
Same issue
Same general physical location (your house?)
... sounds very much like " cellular signal dead spot " OR "radio frequency interference"
Test this by noting exactly where in your house that this takes place and also where it does NOT. Repeat until you have a "Map" of the good and bad spots.
You cannot do much about the cellular signal but may be able to troubleshoot the interference problem. This document talks about Wi-Fi and Bluetooth, but the "Sources" might also apply to your cellular signal problem - radio waves are radio waves.
Wi-Fi and Bluetooth: Potential sources of wireless interference - Apple Support
ÇÇÇ

HTC INCREDIBLE IS A DEFECTIVE PHONE - DON'T BUY

The HTC Incredible is a defective phone. The sooner HTC or Verizon admits this the better. After having this phone for 18 months I get nothing but daily automatic shutoffs and continous looping. That's what is incredible about this phone. It is not a total piece of junk and that putting it nicely.

Sorry budone but this phone is nothing but junk. You should not have do master resets at all time of the day. I have done that, pull the battery all to no avail. Judging by the amount of post on this topic as well as on the HTC site, there is an obvious problem with this phone that HTC and Verizon refuse to address. No phone should randomly reboot for no reason at all. Whether it be doing a phone call, text, surfing the internet or using the navigator, the phone constantly reboots. What makes things worse for me this is my only phone. If an emergency should arise, I'm out of luck. There is no way that a person should go without phone service for 10-12 hours at a time.
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Since I bought my iPhone from an AT&T store, should I return it to them for a new one on the spot or should I do it through Apple? I hope it doesn't come down to the latter since I do not live anywhere near an Apple Store (New Orleans, LA) and I just switched from T-Mobile to AT&T so I'd really hate to purchase a cheap temporary phone while my iPhone is being replaced/fixed.
Edit: Have a Merry Christmas, everyone!
Message was edited by: Fiyerstorm

I just talked to Apple Support and they are going to repair it for me, it's just I need to wait til Friday since I am broke from Christmas! Once I get paid, then I can dish out the 30 dollars to get a rental iPhone to hold me over. The restore temporarily fixed the touchscreen issue since it happened again hours later.
Also, nobody I know who would have a spare AT&T phone doesn't come to mind so I can't just borrow a phone and start the repair process now, but the wait isn't too bad. At least they do not limit the iPhone rental to just physical Apple Store customers!
Thanks for the help, folks. :V

I hve unlocked iphone and got walmart family mobile. I was issued a phone number initially with phone and then I had them change it. Now when I send texts caller id people see is the original phone number, and when I call it is the new number.

I have unlocked iphone and got walmart family mobile. I was issued a phone number initially then asked for a different one. Now when I send text messages, they show up the original number, but when I make phone calls, the id shows up the new number, I can recieve text messages to both numbers. If you try to call the first number it says it is not a working number. On my phone, if I go under "about" it says "my phone number" and it says the second number, under settings, and messaging, it says that I send and recieve messages from the original one. T-mobile, has no idea why this is happening and has tried everything to fix it

This is for iMessages only, not for text messages as in SMS/MMS.
Settings > Messages > Send & Receive > Apple ID.
Select your Apple ID and at the menu window that appears, select Sign Out.
Turn iMessage off at Settings > Messages > iMessage.
Then follow these instructions.
You can remove an iPhone from your support profile by following these steps.
Step 1: Click on this link to open the login window of your support profile.
Step 2: Log into the website using your Apple ID – same as your iTunes login.
Step 3: Click on the button ‘Edit products’ and select the iPhone that you want to remove from the list.
Step 4: Click on the arrow behind the product, and then click on the button ‘Unregister’ to delete the iPhone from your support profile.
After you unregister your iPhone, on your iPhone go to Settings > Messages > iMessage and turn iMessage on.
Go to Settings < Messages > Send & Receive > Apple ID. Sign back in with your Apple ID.
This should re-register your iPhone with your Apple ID with iMessage with the new phone number only.

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I just bought a new phone - Tour 9630. Its a brand new phone on Sprint.
Now I am in India using this phone on Vodafone and all the services are on, I can send and receive emails, texts, go to websites and download stuff BUT I cant make any calls from that phone.
Everytime I try making a call, it just disconnects after 2 seconds as if it was not registering anything.
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I tried calling service provider who mentioned all my services are working fine
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I used my Vodafone sim in another - Works fine but not on the new phone.
I called blackberry support at vodafone - they say I might have to update the OS, which does not sound as music to my ears because this a new phone.
I rebooted the phone million times - DID NOT WORK
I wiped the phone and reinstalled everything - DID NOT WORK
Checked and changed all the setting and tried making calls - DID NOT WORK
Anything you could do to please help me so that I can make phone calls will be highly appreciated.

My issue has been taken care of. It seems that Sprint has had an issue with the phone number prefix 238 in the 24151 zipcode. I ended up having to change my phone number and put my phone number under a new zipcode. It all works awesome again. Thanks.

I cant make phone calls

I registered my first month and when I try to make phone calls it says ur balance is zero

Hello.
Your account shows that you are calling Jordan. Please note that this is not included in the Unlimited World Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hello,
So yesterday I just solved my own issue of not getting any LTE signals http://talk.sonymobile.com/t5/Xperia-Z2/Z2-LTE-Not-Working/td-p/784021/jump-to/first-unread-message
Today, I followed the advice of a user to restart the phone using PWR + VOL UP buttons to get the smoothness back. I did just that, phone became smooth again with the phone registering on LTE network.
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I'm happy for your positive outcome but I would argue that the battery was not the culprit. Sure, it appears that it was but exchanging batteries to correct a touchscreen issue is not something we would have suggested; I'm sure this is just coincidence.
Whatever the situation, you now have a Z10 in perfect working order. Thank you for sharing your experience with us.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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I recently bought a Z1 and i found an annoying touchscreen issue that might be a software bug.
If i put my Phone on a flat surface the touchscreen does not respond wel. It detects taps that are not there. Unlocking Phone with strong pattern lock is almost impossible.

Test your phone
https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Incredible 2 touchscreen issues make phone unusable

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