Incredibly disappointed with tech support
A few years ago, I purchased 2 hp mini laptops. One for myself, and the other for my sister. I had set the computer aside for 2 years as I was going to school and didn't need my computer. Now I would like to use my laptop, however I forgot my password.
I contacted the hp tech support line. They informed me that because my warranty has expired, I will need to pay $49.99 to have them walk me through the password reset process.
i am extremely disappointed. I have been a loyal customer to hp. I run a home based company, and use many hp products. Not only did I purchase the 2 laptops, I have a third hp laptop for business, as well as 2 hp printer/ fax machines.
The fact that I need to pay to reset my password is extremely upsetting. Instead of paying the $50 I will be buying a new computer from another company. I will never buy an hp product again and I will be sure to let everyone know about the poor service.
Hello,
What password are you taliking about? BIOS password? Or Windows user profile password?
If you're talking about Windows user profile password, and if you don't need to recover any data on it, you can simply restore the system using the recovory partition or the recovery DVDs. This will restore the whole system to its original state.
If you're atlking about the BIOS password, the process to delete it can be very painful on some units (need openning, etc..).
Regards
I am an HP employee, but I speak on this forum only for myself and not for HP
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Frustrated - Multiple issues with Fios TV/DVR - need advice on dealing with tech support
I have been a Verizon Fios customer since Feb. 20th (all of two and a half weeks). I signed up for my bundle on-line around 11am on the 20th, and had a technician out for install within a few hours on the SAME day. I thought that was impressive - and I was looking forward to having a more reliable and fast internet connection than I had been experiencing with Brighthouse.
The technician who installed was very friendly, and although he had some issues (apparently, there was a Verizon box in this house before us, but someone ripped it off the wall, so they had to run new wire all the way out to the street) the install went pretty quickly and smoothly.
The first few days went along without a problem, and the internet was great. Some of the functionality of the DVR was less than I'd hoped for, but some of the other features were great. I had a glitch trying to set up my online account, but I used the online chat feature to work with tech support and she was able to correct the issue. We noticed a couple times in the evenings that the TV would pixelate - but it only happened a few times and was very brief.
On Sunday the 26th, our real issues started. The live TV started freezing, then having a liquid-like pixelation problem, sometimes no sound. We tried to watch a recorded show from our DVR list and received error messages stating that we didn't have DVR. We called Verizon tech support and a very rude person reset the box several times and apparently even reinitialized the box and the result was that the box wouldn't even turn on anymore. He said that he'd have a new box shipped out to us and that it would arrive by Tuesday or Wednesday. My husband got on the phone at that point and suggested to him that since we were brand new customers (less than a week) and that since we had service installed on the very same day that we ordered it online, that certainly they could have someone bring us a new box on Monday morning. The technician told us that he would transfer us to the billing department because we could probably just cancel the service. We were both dumbfounded. Especially considering that he had been rude from the minute he took our call, and while we were obviously frustrated, we were never rude. We were eventually transferred to someone in billing who said she had never heard of such a thing and that she could not help us unless we wanted to cancel. While this was going on, I had unplugged the box again, let it sit for several minutes, then plugged it back in - and the tv worked. And the DVR worked. We assumed that maybe something the tech support guy did had worked after all. Well, it worked until the next morning. We had error messages saying we had no DVR. A reboot of the box worked again. After work, in the evening, it turned out that scheduled shows didn't record. So, we called tech support again and asked for our new box. We were told we'd have it by Thursday.
New box arrived Thursday and we set it up that evening. Went through trying to get all of our recordings set up again and finally sat down to watch tv. I switched to Showtime (which we are subscribed to in our package) and received an error that the channel was not available, press B to troubleshoot or call tech support with this code. Pressed B, went through the steps and the channel came back. Then, proceeded on to HBO, also part of our subscription - and we received the same error. We pressed B and this time going through the steps did NOT correct - so we called tech support. After working with the girl for over an hour, she finally determined that we needed to be switched to billing to have them remove our HBO package and then put it back on and that should correct the problem. So, while we were waiting for billing to come on the line, we started flipping channels again. Now, channels that had previously worked were now showing the error that the channel was unavailable - even non HD, non premium channels. When the billing girl got on the phone, she said there was really nothing she could do with that being the case and that downgrading our package and re-upgrading it would do nothing - that we needed technical support. She got us on the line with a different tech support person who said that we were obviously having signal related issues and that we needed a tech to come out to look at the wiring. He scheduled an appointment for us for Friday. That call took over 2 hours.
On Friday, the tech came out and spent time checking all of the wires coming in to the house - he said we had multiple splitters on lines that didn't need splitters and that this was likely causing a signal disruption and was probably the cause of the failure on both boxes. He removed some of the splitters and apparently streamlined some of the wiring. We still had the original box and the new box. He hooked up each box and they both worked - all of our premium channels worked, DVR was good, etc. We boxed up the old box to send back, kept the new box and had tv that worked just fine for a few hours... then we started having the channel not available issues again. And, now - we were also getting messages saying that we weren't subscribed to a channel - and this would range from HBO all the way to a non HD standard tv channel. A reboot will work and restore function - for a while. However - scheduled shows aren't recording - or record for 7 seconds and stop. Or record for a while, then have a 20 minute gap in the middle where it's frozen, etc. This has been going on since a few hours after the technician left Friday evening. And, I have to say - when the tech left Friday - everhything seemed fine. He had tested the signal strength - seemed completely thorough and was very nice. I don't think he could have known, at that time, that the problem wasn't fixed.
We have not called back to tech support yet. We're busy with our work and our lives and we're also frustrated. I know it will take another several hours and don't have much faith that there is any resolution. It seems to me that we probably need the whole house completely rewired - brand new - start over. I'm thinking there's a bad wire in there somewhere.
This morning with my coffee before work, I tried to watch a tv show in my DVR list that apparently didn't record properly - no surprise (it froze and skipped over half the show). So, I went to On Demand and found the show. (Without Bay News 9, I'm kind of lost with morning coffee, so I need a show of some kind) It started to play and was going along just fine, till I received a CableCARD (tm) Pairing Information is not available message. I tried the auto fix in the menu, rebooted, etc. It worked for a few minutes, then stopped again. At one point, I got an error saying the set top box lost video due to a network connection failure. Great, does that mean my internet is going bad too?? While looking around in the menu function, I clicked on the self diagnostics feature. It filled in all the information, as I'd seen it do before - except when it got to the package description. This time, instead of Ultimate HD, HBO, VOD, etc., etc (like I'd seen before). it told me that my package is: Arabic, Armenian, ART (Arabic), Extreme HD, HBO, Prime & Ultimate HD, Prime HD, RA, RAI (Italian), etc., etc. Huh??? Really???
So, I'm not sure now what the deal is - would a signal issue cause my subscription package to change? Do I get on the phone with someone at tech support for another few hours? Are they going to send yet another box? Are they going to come re-wire the whole house? Is it worth it? This is really ridiculous. Do I cancel and go back to Brighthouse with my tail between my legs? At least with them, I knew that my internet connection would be wicked slow at certain times of the day, but at least I knew it was coming and could expect it - and I could at least count on my tv and dvr recording my shows.
When I logged into verizon to vent on this forum, my account said that it was unable to access my DVR. When I clicked on manage my DVR, it just says Bad Gateway. Not a great start to our relationship, Verizon.
I really need some advice. Should I stay or should I go? And, if I stay - what is the best way for me to explain this to tech support so they will do the right thing and fix this? And, what is "this" anyway? Bad box, bad wiring?
Any help would be greatly appreciated.Replied to private message with all information including name, address, phone number and account number. Thank you.
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My Premier Pro software that I get from Adobe Cloud subscription, no longer RENDERS. How can I speak with Tech support to remedy this problem?
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I need to talk with tech support, but don't have a phone, cause i can't afford one. My account has been comprimised and need all the devices logged into it logged out.
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When I put a search in the forum and go to choose which discussions to search the menu list pops up but I cannot see the items - they are there but very faint.
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Need to fix this.
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I have had my iPod touch for only 3 weeks and it keeps removing the audio files from cd's that I have ripped to my iTunes library whenever I sync it to my computer. I don't have an issue with purchased material through iTunes just music files from my cd's.
I am frustrated and here is why:
First issue I had was the day it was purchased. That was fixed with help from tech support. I had to restore it to the factory settings and it downloaded all the music just fine. However...
A week later I purchased some songs on iTunes and proceeded to sync my iPod to get the new songs on it. Well, a great purge began of the cd files for the first time. I had to again restore the iPod to factory settings, go through the whole process of setting up again, and it downloaded all my music. Another week goes by.....
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He says to restore the settings. I told him I was going to have to do it for a 3rd time in 3 weeks for the same issue? So we try doing a backup.
The backup didn't work and he got to watch on my screen the audio files listed as being on my iPod (all songs show but only purchase play mind you) go from the total to just the total of the one's purchased. I get an "oh my."
I am then told to uninstall iTunes and all related Apple software and that should fix it. If not I should contact them again.
Well, that didn't work so after work it's again having them attempt to help me "fix" my issue. This has to be a software issue with iTunes.
This is a ridiculous issue and shouldn't be so hard to fix.
Who can tell me how to fix this properly so I don't have to reset my iPod every few days or week if I buy something?Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If still problem try on a another computer to help determine if computer or iPod problem.
The take action accordingly. If iPod then get Apple to exchange it at no cost. -
An infuriating exchange with tech support
Since Verizon seems to have no higher tier than this to register concerns about service, I'll air my grievance here.
I few days ago, I began to have trouble logging in to servers hosted by a well known web hosting company. I've been logging in to these servers several times a week for more than a year. I figured that the problem was at the server end, so rather than calling the web host tech support, I just went about my other business, figuring that they'd probably notice something askew and fix it within a day or so. But, on the following day, I had the same problem.
I did all the usual stuff at my end, as in trying a different browser, clearing the caches on both browsers, trying a different computer and yet another browser, powering everything down and reseating all the cabling connections... all the usual things. Occasionally, I was able to log on for a few minutes, then the connection would time out or I'd get a "can't find server" error message as I would move from one task to another.
I checked with some team members that work on that web site with me (not Verizon customers), and none of them was experiencing the kinds of difficulty I was having (and yes, we all use the same login credentials). I called the web host and they said they were not aware of any problem at their end. After a fairly thorough discussion of the problem, they said it sounded like a problem with my isp. That would be Verizon.
Ok, so I call Verizon tech support, and I get this very nice gentleman who tried to help me. We went over the whole history of the problem, and even got the web host tech on a conference call. No joy. This goes on for a couple of hours, and as we all know, at a certain point you're actually going backwards in terms of troubleshooting. We reached that point. But that's not the infuriating part.
Things started to unravel when our attempt to create a new network connection failed. Lost my original network connection in the process, too, which gave me some consternation, but I managed to get it back after a few mumbled curses. On hold for awhile, and then the nice gentleman comes back and starts to talk about the fact that I'm running an airport extreme as a router for some of my equipment. It's actually a redundancy but it's definitely not the problem, since the machine I normally run doesn't even use that particular network connection. I'm a little frazzled at this point and do not appreciate this detour.
My time is not entirely without value, and during this troubleshooting session I received an email message from a client that needed me to address a task for them immediately. I told the nice Verizon gentleman that we didn't seem to be making any progress, I had work that needed to be done rather urgently, and asked if we could take a breather for awhile and attack the problem later with a fresh outlook. He asked me to hold while he spoke to his supervisor. Ok, I go on hold again.
After a few minutes he comes back and starts talking about my terms of service not allowing me to run an exchange server... which has nothing to do with me, and nothing to do with my problem. I find it troubling that after being on the phone with this gentleman for more than 2 hours, he comes up with something completely irrelevent to talk about, but you know when they start referring to your terms of service, they're trying to absolve themselves of responsibility. He might have had better luck if he'd said the terms of service did not guarantee access to a particular web site or service. It does in fact say that, but you know they only bring that up when they have no clue how to solve your issue, and they're done trying to help you.
That infuriated me. If you can't help me, fine fine fine, but don't keep me on the phone for 2 hours, doing increasingly absurd tasks, and then have some supervisor (whose name is purported to be {edited for privacy} Jimenez, and this call center is ostensibly based in Costa Rica) go rooting through the TOS to find an excuse not to deal with it any more.
I told him the nice gentleman that I know he tried to help me but that we'd run out of road, and that although that was frustrating, I wouldn't have been so annoyed if Mr. Jimenez (if that is indeed his name) hadn't suggested that TOS gambit... which wasn't even the correct TOS gambit.
So I'm now back at square one, and seriously considering other options for an isp. I'll continue to look for answers at this end, but I can't really use a service that can't establish and/or maintain a connection to a very common web hosting service (it's a top-of-the-line company, not Fred's super discount web sites or anything) that I need to access on a near daily basis. What I really don't understand is, what's changed in the last few days? Nothing has changed at my place.
Thanks for the opportunity to vent. I'm now going to look for an address for Verizon Corporate... sometimes they can goose people to find solutions to intransigent problems when no one else can. If anybody has the least clue of what this problem might be, please respond. And wish me luck!Hi prudy250,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal. -
I just bought Remote Desktop to help my aunt who needs tech support all the time. Can I go to her house and install it on her computer by signing into her App Store? Or can I download an installer for her computer somehow? Or do I have to buy 2 copies for this one task of helping her?
We both have mac book pros running latest Yosemite.
Thanks for any advice!You likely don't need Remote Desktop.
If you are in the same house/building or on the same Local Area Network (LAN) you will be able to connect to her without installing anything on her computer. If you are not in the same house/building or on the same LAN then you will not be able to connect to her.
Apple Remote Desktop is an application which provides remote support options for Businesses and organizations to administer their 2-1000+ Macs on the same network, it is not useful for connections that are actually "remote" from your physical location.
If you want that functionality, you can provide screen sharing support for free with Messages in your Applications folder. Simply start an iMessage conversation between two macs and you can find the screen sharing session button in the "Details" section at the top of the conversation.
For more info:https://help.apple.com/messages/mac/10.10/index.html?localePath=en.lproj%23icht1 1883#/icht11883 -
Blackberry Support - Unexpectable....disappointment with the support
I have been using BB curve 8520 from past 30 months. Just now ,my Touch pad was not working. so i had submitted the phone to BB Service Centre. After 5 days,i am getting a mail my BB is '" Unrepairable ". If Blackberry itself can't repair the phone whats the matter of buying BlackberrySmartphones.. Highly Disappointed with the revert of Blackberry..
Unless Apple announces, which they very rareley do, there is no way to know what their plans for the future are.
You can leave feedback for them at:
http://www.apple.com/feedback -
Where am I supposed to get help? 3 months dealing with tech support is NOT working
I have been dealing with an ongoing connection issue for 3 months now and I'm at my wits end with trying to get help. I'm have the same problems others seem to be having here my internet keeps cutting out for a min or two and coming straight back on sometimes it works fine for a week sometimes I can't get online all day. I have spent countless hours on the phone with Verizon over these past three months being transferred from place to place, being hung up on and told multiple times they would "call me back"
I've had three techs come to my house (money out of my paycheck taking off work) and each said the issue isn't at my home, I even spoke with a gentleman at the local dispatch center and he told me the same thing, he also told me when I had a 4th tech scheduled to come "sending another tech won't help we already know the issues isn't at your home so all a tech will do is come check the connection and if its working at that moment close the ticket out"
Each and every time I call I get the exact same process, first they want to send a tech, then I explain that's not going to help, then I spend 15 min trying to get their "supervisor" on the line, each time I'm told "the ticket has been escalated and will be looked into expect a call back in 24-48 hours" each time I either don't get a call or they call and say its fixed just to have issues return a few days later.
I've even managed to get a number to a supposed "supervisor" area that needs a pin number to get thorough, yet even when I call that number I'm dealing with being told they need to send another tech and being told I will get call backs.
I've been told them replacing the modem fixed it, then told them fixing something at the end of my street fixed it, been told they switched me to another server or something Because mine was congested and that fixed it, was told they found another issue and that fixed it..None of these actually did fix it though..SO I've been down right LIED to by Verizon many many times already over this ordeal over the multiple false fixes and the numerous call backs I never got.
No customer should have to spend 20+ hours on the phone (with each call being atleast 1+ hour most of it being on hold) to get a service they are paying for fixed so PLEASE who on earth do I contact to get this actually FIXED???? Because Each time I try to get somebody who is actually a real manager or something on the phone they are NEVER available and each time I ask to speak to somebody who is actually in MY COUNTRY let alone my state I get told its "not possible"
Where I live don't have too many internet options and I'ma bout to have to move to a SLOWER service all Because Verizon has screwed me over for 3 months and refuses to fix a service I have paid for for YEARS.
SO please if any verizon employee sees this or anybody else who knows who/what I need to to please I beg you tell me lol I'm tired of being toyed around...Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution. -
I am having issues with tech support for King Games! Why can't they support their game?
I have been having issues with Bubble Witch saga for over a week! Mather continue to give me the run around. Finally today, they have admitted that they are too busy with their other games to offer support! They ask me to continue to be patient ! Lol. Please, see below. What is one to do when these app companies are not able to support their apps? Does Apple think this is good?
Thanks!
Dear Robin,
Thank you for contacting us.
Please, you have to understand that there are a lot of games provided by King and therefor we have different support teams for the 'bigger' games. Therefor we don't have the information or tools to help you with your enquiries with Bubble Witch Saga.
I'm sorry for the inconvenience.
Kind regards,
Gustaf
King customer support.Thanks! I just think that Apple would have concern with App companies who are being offered through Apple! This may seem as though it isn't Apples issue but, in truth it is, to the extent that it looks bad on Apple. Apple, should expect companies that use their App Store to provide support for their product or not allow these companies to have apps in the Apple store! Believe it or not..... This is a reflection!
But, don't worry, I am trying to get them to support the game. At the very least my review will not be good and eventually I will stop playing as others have done!!! -
I tried downloading the Lion 10.7 software and contacted customer support thinking I needed an upgrade to a higher processor speed.
He stated I needed to download using an eternet cable rather than wireless.
So, I connected the cables and the software upgrade which I paid for began to download.
He stated it would takle about 2 - 3 hours for the download to complete. Somehow the download is paused, no pun intended,
and I cannot get the paused to un pause.
I logged onto my account and the apple store doesn't have a record of the transaction.
So, how do I download the software I paid for?
I appreciate your help.Hi,
You can try to [https://www.mozilla.org/en-US/firefox/new/ download the latest full installer] and upgrade. Please make sure to right-click the file and '''Run as administrator''' to begin the upgrade installation.
You may also want to [https://support.mozilla.org/en-US/kb/Backing%20up%20your%20information?s=backup&r=1&e=sph&as=s backup] personal data/folder. Firefox stores the personal profile/data separate from its internal files. [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files] -
ihone 4/ 8
ios 7.1.2
around late nov. both my phone and my wife's stopped up dating our photo stream
called support and after several hours of resetting hot and cold they had me put in support id so they could look further into it. this was several weeks ago and the problem still exist and I have heard squat from supportGot home last night and received my updated HD DVR box. Unfortunately it was not either of the new ones but the Moto model that is one model up from the 6416. Everything works fine
My only problem is - if Verizon is going to recycle/refurbish these boxes shouldn't they make sure they are at least CLEAN before they send them out to consumers? The box I received had 2 "Quarter sized" globs of some kind of sticky brown residue on the front of the box. This is pretty disgusting IMO...I was able to remove them but it was still ridiculous that I had to do that when I received the box. -
i need to know where i can send it back to get repairs only the home button is broken
Here you go, http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
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