InDesign CC 2014 Install Error

I have two PC's I am trying to install InDesign CC 2014 on. Both are failing at 43% with Exit Code: 15. I have tried to reboot, gave it more disk space. Turned off Virus software. Turned off User control. I do have local admin rights. We are running Windows 7 SP1.
Thanks for any help.
Bill

I'm moving this from the InDesign general questions forum to the forum dedicated to installation issues.

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Indesign CC 2014: 1381: Error: Invalid version number.

After using the new indesign CC 2014 for a few days I am now getting a very strange error when I copy and paste.
When I copy I get this message:
Then when I paste I get this error:
It does copy and paste what I selected, but getting these error dialogue boxes every time is obviously very annoying. Anyone ever seen this before?
I have cleared prefs and uninstalled and reinstalled.

Nevermind. I just saw the screenshot.
I don’t have my Mac open right now but on Windows here’s the folder you need to look at: C:\Program Files\Adobe\Adobe InDesign CC 2014\Scripts
Make sure that none of the CC extension scripts got moved there. If they did, move them back to the CC folder.

Indesign CC 2014 config error 5

Hi there, need help fixing an issue i'm having with indesign CC 2014 coming up with config error 5 when i try to open up the program (not a file). I have tried uninstalling and reinstalling several times, deleting preferences and even reverting back to Indesign CC. Same thing happens everytime. Any ideas?

Nevermind. I just saw the screenshot.
I don’t have my Mac open right now but on Windows here’s the folder you need to look at: C:\Program Files\Adobe\Adobe InDesign CC 2014\Scripts
Make sure that none of the CC extension scripts got moved there. If they did, move them back to the CC folder.

PS cc(2014) Installing error (34)

Exit Code: 34 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 1 fatal error(s), 0 error(s) FATAL: Payload 'Camera Profiles Installer 9.0.0.3 {3F023875-4A52-4605-9DB6-A88D4A813E8D}' information not found in Media_db.

Chenxi what specific error messages are you seeing within the installation log file? You can find details on how to locate and interpret the installation log files to at Creative Cloud Help / Troubleshoot install issues with log files | CC.

Flash pro cc 2014 install error

Exit Code: 16
Please see specific errors below for troubleshooting. For example, ERROR: DW039 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
ERROR: DW039: Failed to load deployment File
please answer to fix this error!!!

Hi georgej2014,
Have moved your post to the Creative Cloud download and install forum. The experts here are better suited to help you.
Thanks,
Preran

Indesign will not install, error code DW051

Hello,
This is my error log :
ERROR: DW051: Dependency of session payload {number code...} Creative Suite Adobe CSXS Infrastructure 4 4 has changed.
ERROR: DW051: Dependency of session payload {number code...} DVA DynamiclinkSupport 7 has changed.
ERROR: DW051: Dependency of session payload {number code...} Adobe Web Suite CC Adobe Media Encoder CC X64 7.0.0 has changed.
any ideas ?
Thanks.

uninstall, clean and reinstall per http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

InDesign CC 2014.1 Error When Export PDF

I am using the following script to generate a pdf, but to execute the command sends me the message "Error Export to PDF".
Please help me identify what I'm doing wrong.
        InterfacePtr<ICommand> pdfExportCmd(CmdUtils::CreateCommand(kPDFExportCmdBoss));
if(pdfExportCmd==nil)
CAlert::InformationAlert("CheckInOutDialogController::crearPDF pdfExportCmd is invalid");
break;
        CAlert::InformationAlert("A2");
        InterfacePtr<IPDFExportPrefs> exportPrefs((IPDFExportPrefs*)::QuerySessionPreferences(IID_IPDFEXPORTPREFS));
// set export prefs
InterfacePtr<IPDFExportPrefs> pdfExportPrefsToExp(pdfExportCmd, UseDefaultIID());
        if(pdfExportPrefsToExp==nil)
            CAlert::InformationAlert("CheckInOutDialogController::crearPDF pdfExportPrefs is invalid");
            break;
pdfExportPrefsToExp->CopyPrefs(exportPrefs);
        CAlert::InformationAlert("A3");
        IDocument* theDoc = Utils<ILayoutUIUtils>()->GetFrontDocument();
        UIDList pageUIDs = UIDList(::GetDataBase(theDoc));
        InterfacePtr<IPageRange> myPageRange((IPageRange*)::QuerySessionPreferences(IID_IPAGERANGE));
        IPageRange::RangeFormat pageRangeFormat = myPageRange->GetPageRangeFormat();
        CAlert::InformationAlert("A4");
        // Assume theDoc is a valid IDocument* for export.UIDList pageUIDs = UIDList(::GetDataBase(theDoc));
        InterfacePtr<IPageList> iPageList((IPMUnknown*)theDoc, IID_IPAGELIST);
        if (pageRangeFormat != IPageRange::kAllPages){
            PMString pageRange;
            pageRange = myPageRange->GetPageRange();
            pageRange.SetTranslatable(kFalse);
            iPageList->PageRangeStringToUIDList(pageRange, &pageUIDs);}else{
                int32 cPages = iPageList->GetPageCount();
                for (int32 iPage = 0; iPage < cPages; iPage++ )
                    CAlert::InformationAlert("Pagina");
                    UID uidPage = iPageList->GetNthPageUID(iPage);
                    pageUIDs.Append( uidPage );
        CAlert::InformationAlert("A15");
        // Assume pdfExportCmd is the valid ICommand* from kPDFExportCmdBoss.
        InterfacePtr<IOutputPages> iExportPages(pdfExportCmd, IID_IOUTPUTPAGES);
        // Assume exportPrefs is the previously set IPDFExportPrefs from kPDFExportCmdBoss.
        iExportPages->InitializeFrom(pageUIDs, (exportPrefs->GetPDFExReaderSpreads() == IPDFExportPrefs::kExportReaderSpreadsON));
        PMString name;
        theDoc->GetName(name);
        iExportPages->SetName(name);
retval = CmdUtils::ProcessCommand(pdfExportCmd);

I am using the following script to generate a pdf, but to execute the command sends me the message "Error Export to PDF".
Please help me identify what I'm doing wrong.
        InterfacePtr<ICommand> pdfExportCmd(CmdUtils::CreateCommand(kPDFExportCmdBoss));
if(pdfExportCmd==nil)
CAlert::InformationAlert("CheckInOutDialogController::crearPDF pdfExportCmd is invalid");
break;
        CAlert::InformationAlert("A2");
        InterfacePtr<IPDFExportPrefs> exportPrefs((IPDFExportPrefs*)::QuerySessionPreferences(IID_IPDFEXPORTPREFS));
// set export prefs
InterfacePtr<IPDFExportPrefs> pdfExportPrefsToExp(pdfExportCmd, UseDefaultIID());
        if(pdfExportPrefsToExp==nil)
            CAlert::InformationAlert("CheckInOutDialogController::crearPDF pdfExportPrefs is invalid");
            break;
pdfExportPrefsToExp->CopyPrefs(exportPrefs);
        CAlert::InformationAlert("A3");
        IDocument* theDoc = Utils<ILayoutUIUtils>()->GetFrontDocument();
        UIDList pageUIDs = UIDList(::GetDataBase(theDoc));
        InterfacePtr<IPageRange> myPageRange((IPageRange*)::QuerySessionPreferences(IID_IPAGERANGE));
        IPageRange::RangeFormat pageRangeFormat = myPageRange->GetPageRangeFormat();
        CAlert::InformationAlert("A4");
        // Assume theDoc is a valid IDocument* for export.UIDList pageUIDs = UIDList(::GetDataBase(theDoc));
        InterfacePtr<IPageList> iPageList((IPMUnknown*)theDoc, IID_IPAGELIST);
        if (pageRangeFormat != IPageRange::kAllPages){
            PMString pageRange;
            pageRange = myPageRange->GetPageRange();
            pageRange.SetTranslatable(kFalse);
            iPageList->PageRangeStringToUIDList(pageRange, &pageUIDs);}else{
                int32 cPages = iPageList->GetPageCount();
                for (int32 iPage = 0; iPage < cPages; iPage++ )
                    CAlert::InformationAlert("Pagina");
                    UID uidPage = iPageList->GetNthPageUID(iPage);
                    pageUIDs.Append( uidPage );
        CAlert::InformationAlert("A15");
        // Assume pdfExportCmd is the valid ICommand* from kPDFExportCmdBoss.
        InterfacePtr<IOutputPages> iExportPages(pdfExportCmd, IID_IOUTPUTPAGES);
        // Assume exportPrefs is the previously set IPDFExportPrefs from kPDFExportCmdBoss.
        iExportPages->InitializeFrom(pageUIDs, (exportPrefs->GetPDFExReaderSpreads() == IPDFExportPrefs::kExportReaderSpreadsON));
        PMString name;
        theDoc->GetName(name);
        iExportPages->SetName(name);
retval = CmdUtils::ProcessCommand(pdfExportCmd);

When trying to install an extension for InDesign CC 2014 I get an error message saying that the extension only works with version 7.0 or greater. My version is 10.0.0.7 x64 Build I was using this extension fine with InDesign CC

When trying to install an extension for InDesign CC 2014 I get an error message saying that the extension only works with version 7.0 or greater. My version is 10.0.0.7 x64 Build I was using this extension fine with InDesign CCError message with InDesign CC 2014

Used the 64bit version before CC 2014 as well so don't think that's the issue. Here is the text in the .mxi file if I have missed something:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<macromedia-extension id="PrintUI Tools" name="PrintUI Tools" requires-restart="true" version="3.0.0">
<author name="PrintUI.com"/>
<description/>
<license-agreement/>
<products>
<product maxversion="" name="InDesign" primary="true" version="7.0"/>
</products>
<files>
<file destination="" file-type="CSXS" products="" source="PrintUIManagement.zxp"/>
</files>
<update url="http://printui.com/public/downloads/updates/printui_tools_update.xml"/>
</macromedia-extension>

Error 5 after installing Indesign CC (2014)

Hi,
Error 5 at launch of Indesign CC 2014? The other CS progs work well.
I've re-installed Indesign three times! :-/

InDesign CC 2014 startup crash / Mavericks / Error 5

Installing InDesign CC 2014 on Windows 7 fails with error EX11 (error extracting to temporary folder).

@

Hi Jeff,
I finally resolved the problem. I was trying to install CC 2014 on a 32 Bit system not being aware that CC 2014 is 64 bit only!
Thanks for your help
Jo
Am 24.07.2014 um 19:13 schrieb Jeff A Wright <[email protected]>:
Installing InDesign CC 2014 on Windows 7 fails with error EX11 (error extracting to temporary folder).
created by Jeff A Wright in Creative Cloud Download & Install - View the full discussion
Jolauterbach the error indicates that your User account is not able to properly write to the temporary directory. Please make sure you have sufficient disk space and proper rights to modify the temporary directory.
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EX11 error while installing InDesign CC (2014).

I am getting an EX11 error while installing InDesign CC (2014). Any ideas what to do?

Natassoula make sure your current User account has read/write privileges to the temp directory and that you have sufficient disk space to download the installation files.

Infuriating 'Adobe InDesign CC 2014 has stopped working error' has lost me a day. Just got dumped by chat support...

Hi All,
I've taken a few deep breaths before writing this to try and avoid a hugely frustrated rant.
To summarise; since early this morning my previously healthy version of InDesign CC 2014 has been unable to open, crashing at the 'Executing startup services...' stage with the error message 'Adobe InDesign CC 2014 has stopped working'. I worked on it all day yesterday and use it extensively every day more or less, this problem came out of nowhere overnight. I didn't do any kind of system update in the interim period. I'm using a HP Envy dv7 Notebook PC running Windows 8.
I tried as much as I could based on my own very limited knowledge and some forum searching. I re-installed the software. Did that again using the Adobe CC cleaner .exe file in between un-install and re-install. I uninstalled older versions of the software (which all worked fine - as does the rest of the Creative Suite software I have installed. I deleted extensions. None of this helped.
I then went looking for Adobe support and got a guy via Adobe's chat controlling my PC from afar and trying some much deeper technical stuff. After two hours he said that it was an OS issue, sorry... after a bit of dismayed pleading he said OK, I'll try one more thing and made me a new user with administration power, told me to login in to that account and try again. I did, it worked! But it's still broken on my main account and he disconnected in the few minutes I was gone and I now seem to be frozen out of chat help. HELP!
What does this mean? All CS/CC software seems to be working fine on my normal account apart from InDesign CC 2014. I have a huge file, now very close to being overdue, which I was working on in 2014 CC and can't be opened by older versions. The software works on this other account - so I guess I can work there short term. But how do I get it fixed on my main account?
Hopefully someone out there has the answer?
Thanks!
Luke

First, see Replace Your Preferences and do it for the original account.
If that fails to solve the problem, rename the two Adobe folders that contain the prefs in the user profile for that account and copy the folders from the new account where it works. You want to be sure you copy the folders, rather than merge the contents, so you must rename the old folders first.

Problems installing Illustrator CC (2014) and InDesign CC (2014) on OS X Yosemite

I'm currently having problems installing Illustrator CC (2014) and InDesign CC (2014) on OS X Yosemite. Both applications fail with the message "Installation Failed: The download appears corrupted. Please try again after a few minutes.(-60)".
I've tried uninstalling Illustrator CC and InDesign CC and then reinstalling, but still get the same error message. Other applications in Creative Cloud all install without issues.
Has anyone else experienced this issue and resolved it please?

Sorry for the slow response. My Mac wouldn't boot following a failed Yosemite update. I've since reinstalled Yosemite but the exact same problem persists. My Mac is standalone and not on a managed network.
Thank you for the troubleshooting link. I've tried the recommended fix for the -60 error but it doesn't appear to be possible to download the trial version of Illustrator or InDesign for CC editions. They just trigger the Creative Cloud installer and shortly after the -60 error again.
The problem is still specific to Illustrator and InDesign and I've tried uninstalling all Creative Cloud applications and reinstalling. Every reinstalls except InDesign and Illustrator.

I want to install Indesign CC 2014. Once unpacking, the file installation fails. Since: 'it's impossible to unpack to temporary folder (EX11)'. How to resolve?

I want to install Indesign CC 2014. Once unpacking, the file installation fails. Since: 'it's impossible to unpack to temporary folder (EX11)'. How to resolve?

Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
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Problem installing Indesign CC (2014) - in log - Failed in key3List generation

Trying to install InDesign CC (2014), all other apps worked no issue with Creative Cloud. Illustrator, Photoshop, Dreamweaver CC (2014) all no problems.
I keep getting there was a problem installing InDesign CC (2014) with the error Installation failed. Unable to extract to temp directory, Please contact customer support. (EX11)
There is adequate disk space, no security issues with folder, have tried disabling Norton, on admin account.
I guess maybe the next step is to uninstall Creative Cloud and run cleaner as a last possibility.
Any other thoughts?
Thanks,
Brian

I am also having the exact same issue. During installation, the CC App was unable to extract to a temporary directory. Please contact customer support (EX11). In my searches to resolve this issue someone pointed me to http://prodesigntools.com/adobe-cc-2014-direct-download-links.html to download CC apps manually. I was still having issues installing the program that way as well. When I extract the files to install an error in copying the files occurs. (Error: 0x80004005 Unspecified Error)
Thanks.
Edit:
I am using Windows 7
After troubleshooting the process with adobe customer support, The few key things that made the install successful for me were thus...
1: Find your windows temp folder (press windows key+r) and type %temp% and hit ok. Find your temporary install and delete it and any copies you might have.
2: Make sure you have winzip, winrar or some other file extraction program.
3: Re-download InDesign from your CC app, and if/when it fails go back to the temp folder. (Do not try to download InDesign from the CC app multiple times.)
4: Extract your install in the windows temp file if necessary, and install manually through the installer in your temp folder.
5: The file should install without problems as this point, and proceed to update indesign.
This worked for me. If this does not work for you, customer support is available with your Creative Cloud Membership.
Best of luck!

InDesign CC 2014 Install Error

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