Indesign CC crashes after startup - Windows 8
Hi everyone,
Have been searching for an answer to this but I haven't seen anyone having this problem on a Windows machine. Hopefully someone here can help me!.
I installed Creative Cloud a couple of days ago and installed Indesign CC for the 30 day trial. The Indesign UI loads, but crashes right after.
Creative Cloud also told me there was an update to Indesign, so I've installed that too and still have no luck.
I'm using Windows 8 64-bit (and attempting to use the 64-bit version of Indesign too), 8GB of RAM, i7-3632QM processor. Shouldn't be anything there to cause any problems.
Thanks for the information.
Indesign loads up normally, then the "days remaining of trial" box appears, then right after I get the generic Windows "Adobe Indesign CC has stopped working" error.
I had some of the fonts that were causing other users problems. I removed them but it still made no difference.
I also navigated to the folder where the preferences are meant to be, but it's empty - I'm presuming because I haven't yet been able to fully open the program.
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Re: Indesign CS4 keeps crashing!
I am having the same problem. My InDesign CS4 was fine for months, no problems, until I got a software update available message and I downloaded the update and installed it. After the install I restarted the computer. Since then I can not open InDesign CS4 - it crashes on startup. I have no problem with my CS3 opening. My software is CS4 Design Premium. My computer is a MAC G5 running 10.4.11.
Machine Name: Power Mac G5
Machine Model: PowerMac7,2
CPU Type: PowerPC 970 (2.2)
Number Of CPUs: 1
CPU Speed: 1.8 GHz
L2 Cache (per CPU): 512 KB
Memory: 2.5 GB
Bus Speed: 900 MHz
Boot ROM Version: 5.1.5f2
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Indesign CS4 Version: 6.0.5.602 bugs
Date/Time: 2010-06-23 10:39:57.808 -0400
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: Adobe InDesign CS4
Path: /Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
Parent: WindowServer [65]
Version: 6.0.5.602 (6050)
PID: 460
Thread: 0
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software update. It happened immediately on restart after the Adobe
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Here is the complete crash report.
Indesign CS4 Version: 6.0.5.602 bugs
Date/Time: 2010-06-23 10:39:57.808 -0400
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: Adobe InDesign CS4
Path: /Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/
Contents/MacOS/Adobe InDesign CS4
Parent: WindowServer
Version: 6.0.5.602 (6050)
PID: 460
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 PublicLib.dylib 0x01f28a7c
MLocaleSetting::Initialize() + 1068
1 PublicLib.dylib 0x01f28b24
MLocaleSetting::GetLocale() + 52
2 com.adobe.InDesign 0x00004d00 typeinfo
name for MStartupScreen + 640
3 dyld 0x8fe15670
ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) +
816
4 dyld 0x8fe0babc
ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&)
+ 212
5 dyld 0x8fe0d604
ImageLoader::runInitializers(ImageLoader::LinkContext const&) + 92
6 dyld 0x8fe02cb4
dyld::initializeMainExecutable() + 84
7 com.adobe.InDesign 0x00001e14 start + 356
8 com.adobe.InDesign 0x00001ce0 start + 48
Thread 1:
0 libSystem.B.dylib 0x90053f88
semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib 0x900707e8
pthread_cond_timedwait_relative_np + 556
2 ...ple.CoreServices.CarbonCore 0x90bc684c
MPWaitOnQueue + 224
3 PMRuntime.dylib 0x00011470
MemUtils::GetAvailMem() + 256
4 ...ple.CoreServices.CarbonCore 0x90bc665c
PrivateMPEntryPoint + 76
5 libSystem.B.dylib 0x9002b908
pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000001f28a7c srr1:
0x100000000200f030 vrsave: 0x0000000000000000
cr: 0x22000442 xer: 0x0000000000000000 lr:
0x0000000001f28a78 ctr: 0x0000000000000001
r0: 0x0000000001f28a78 r1: 0x00000000bffff800 r2:
0x00000000a0b8badc r3: 0x0000000000000000
r4: 0x0000000000000001 r5: 0x0000000000000001 r6:
0x0000000000000000 r7: 0xffffffffffffffff
r8: 0x000000000401a800 r9: 0x000000000000000a r10:
0x0000000090bb0434 r11: 0x0000000002255810
r12: 0x000000009000621c r13: 0x0000000000000000 r14:
0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18:
0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22:
0x0000000000000000 r23: 0x000000008fe5433c
r24: 0x000000008fe45348 r25: 0x0000000000100060 r26:
0x0000000000000009 r27: 0x000000008fe5c568
r28: 0x000000000225865c r29: 0x0000000000000000 r30:
0x00000000bffff840 r31: 0x0000000001f2865c
Binary Images Description:
0x1000 - 0x4fff com.adobe.InDesign 6.0.5.602
(6050) /Applications/CS4/Adobe InDesign CS4/Adobe InDesign
CS4.app/Contents/MacOS/Adobe InDesign CS4
0x8000 - 0x8fff InDesignModel /Applications/CS4/
Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/
InDesignModel.framework/Versions/A/InDesignModel
0xb000 - 0xbfff InDesignModelAndUI /Applications/
CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/
InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0xe000 - 0x16fff PMRuntime.dylib /Applications/
CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/
PMRuntime.dylib
0x33000 - 0x38fff com.adobe.AdobeCrashReporter 2.5
(3.0.20080806) /Applications/CS4/Adobe InDesign CS4/Adobe
InDesign CS4.app/Contents/Frameworks/AdobeCrashReporter.framework/
Versions/A/AdobeCrashReporter
0x46000 - 0x84fff AdobeARE /Applications/CS4/Adobe
InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeARE.framework/Versions/A/AdobeARE
0x8c000 - 0xa9fff AdobeBIB /Applications/CS4/Adobe
InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeBIB.framework/Versions/A/AdobeBIB
0xb2000 - 0xd5fff AdobeBIBUtils /Applications/CS4/
Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0xe1000 - 0xe9fff libboost_thread-mt-1_34_1.dylib /
Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/
MacOS/libboost_thread-mt-1_34_1.dylib
0x205000 - 0x307fff AdobeACE /Applications/CS4/Adobe
InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeACE.framework/Versions/A/AdobeACE
0x322000 - 0x393fff ObjectModelLib.dylib /
Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/
MacOS/ObjectModelLib.dylib
0x3af000 - 0x3c2fff com.adobe.asneu.framework asneu version
1.6.2f01 (1.6.2) /Applications/CS4/Adobe InDesign CS4/
Adobe InDesign CS4.app/Contents/Frameworks/asneu.framework/Versions/A/
asneu
0x479000 - 0x4b7fff DataBaseLib.dylib /Applications/
CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/
DataBaseLib.dylib
0x671000 - 0x6a0fff AdobeAFL /Applications/CS4/Adobe
InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeAFL.framework/Versions/A/AdobeAFL
0x6bb000 - 0x703fff com.adobe.adobe_caps adobe_caps 2.0.99.0
(2.0.99.0) /Applications/CS4/Adobe InDesign CS4/Adobe
InDesign CS4.app/Contents/Frameworks/adobe_caps.framework/Versions/A/
adobe_caps
0x709000 - 0x78bfff libboost_regex-mt-1_34_1.dylib /
Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/
MacOS/libboost_regex-mt-1_34_1.dylib
0x1008000 - 0x1516fff AdobeAGM /Applications/CS4/Adobe
InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeAGM.framework/Versions/A/AdobeAGM
0x1679000 - 0x1910fff AdobeCoolType /Applications/CS4/
Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeCoolType.framework/Versions/A/AdobeCoolType
0x198c000 - 0x1d7cfff AdobeMPS /Applications/CS4/Adobe
InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeMPS.framework/Versions/A/AdobeMPS
0x1e05000 - 0x21cffff PublicLib.dylib /Applications/
CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/
PublicLib.dylib
0x2324000 - 0x23c9fff WRServices /Applications/CS4/
Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
WRServices.framework/Versions/A/WRServices
0x2545000 - 0x2ef5fff libicudata.dylib.36.0 /
Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/
Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x2ef8000 - 0x2fdbfff libicui18n.dylib.36.0 /
Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/
Frameworks/ICUInternationalization.framework/Versions/3.6/
libicui18n.dylib.36.0
0x3084000 - 0x3170fff libicuuc.dylib.36.0 /
Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/
Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
0x31d2000 - 0x3388fff com.adobe.amtlib amtlib 2.0.1.10077
(2.0.1.10077) /Applications/CS4/Adobe InDesign CS4/Adobe
InDesign CS4.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x33b9000 - 0x3524fff WidgetBinLib.dylib /Applications/
CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/
WidgetBinLib.dylib
0x35b9000 - 0x37affff AdobeOwl /Applications/CS4/Adobe
InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeOwl.framework/Versions/A/AdobeOwl
0x3820000 - 0x3d54fff AdobeOwlCanvas /Applications/CS4/
Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/
libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/
system/libmathCommon.A.dylib
0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/CoreText.framework/Versions/A/CoreText
0x90293000 - 0x90344fff ATS /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/ATS
0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.85
(???) /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.11
(368.35) /System/Library/Frameworks/
CoreFoundation.framework/Versions/A/CoreFoundation
0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /
System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/
libicucore.A.dylib
0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/
libobjc.A.dylib
0x90aea000 - 0x90b5cfff IOKit /System/Library/Frameworks/
IOKit.framework/Versions/A/IOKit
0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib
0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.19
(681.21) /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices
4.1 /System/Library/Frameworks/CoreServices.framework/
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0x90f92000 - 0x90fd4fff com.apple.CFNetwork 129.24 /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
CFNetwork.framework/Versions/A/CFNetwork
0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2
(1.1.0) /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/WebServicesCore.framework/Versions/A/
WebServicesCore
0x91011000 - 0x91092fff com.apple.SearchKit 1.0.8 /System/
Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
SearchKit.framework/Versions/A/SearchKit
0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4
(121.36) /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x91112000 - 0x91120fff libz.1.dylib /usr/lib/libz.1.dylib
0x91123000 - 0x912defff com.apple.security 4.6 (29770) /
System/Library/Frameworks/Security.framework/Versions/A/Security
0x913dd000 - 0x913e6fff com.apple.DiskArbitration 2.1.2 /
System/Library/Frameworks/DiskArbitration.framework/Versions/A/
DiskArbitration
0x913ed000 - 0x913f5fff libbsm.dylib /usr/lib/libbsm.dylib
0x913f9000 - 0x91421fff com.apple.SystemConfiguration
1.8.3 /System/Library/Frameworks/
SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91434000 - 0x9143ffff libgcc_s.1.dylib /usr/lib/
libgcc_s.1.dylib
0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5 /
System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4
(???) /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/ApplicationServices
0x914fe000 - 0x91536fff com.apple.AE 312.2 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
AE.framework/Versions/A/AE
0x91551000 - 0x91623fff com.apple.ColorSync 4.4.13 /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6
(177.13) /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
PrintCore.framework/Versions/A/PrintCore
0x9174e000 - 0x91805fff com.apple.QD 3.10.28 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/QD.framework/Versions/A/QD
0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/HIServices.framework/Versions/A/HIServices
0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1 /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91904000 - 0x91929fff com.apple.FindByContent 1.5 /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/FindByContent.framework/Versions/A/FindByContent
0x9193c000 - 0x9197efff com.apple.LaunchServices 183.1 /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x9199a000 - 0x919aefff com.apple.speech.synthesis.framework
3.3 /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919bc000 - 0x91a02fff com.apple.ImageIO.framework 1.5.9 /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91a19000 - 0x91ae0fff libcrypto.0.9.7.dylib /usr/lib/
libcrypto.0.9.7.dylib
0x91b2e000 - 0x91b43fff libcups.2.dylib /usr/lib/libcups.
2.dylib
0x91b48000 - 0x91b66fff libJPEG.dylib /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b6c000 - 0x91c23fff libJP2.dylib /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c72000 - 0x91c76fff libGIF.dylib /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c78000 - 0x91ce2fff libRaw.dylib /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91ce7000 - 0x91d02fff libPng.dylib /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91d07000 - 0x91d0afff libRadiance.dylib /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91d0c000 - 0x91dfafff libxml2.2.dylib /usr/lib/
libxml2.2.dylib
0x91e19000 - 0x91e57fff libTIFF.dylib /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91e5e000 - 0x91e5efff com.apple.Accelerate 1.2.2 (Accelerate
1.2.2) /System/Library/Frameworks/Accelerate.framework/
Versions/A/Accelerate
0x91e60000 - 0x91f45fff com.apple.vImage 2.4 /System/
Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/
vImage.framework/Versions/A/vImage
0x91f4d000 - 0x91f6cfff com.apple.Accelerate.vecLib 3.2.2 (vecLib
3.2.2) /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91fd8000 - 0x92046fff libvMisc.dylib /System/Library/
Frameworks/Accelerate.framework/Versions/A/Frameworks/
vecLib.framework/Versions/A/libvMisc.dylib
0x92051000 - 0x920e6fff libvDSP.dylib /System/Library/
Frameworks/Accelerate.framework/Versions/A/Frameworks/
vecLib.framework/Versions/A/libvDSP.dylib
0x92100000 - 0x92688fff libBLAS.dylib /System/Library/
Frameworks/Accelerate.framework/Versions/A/Frameworks/
vecLib.framework/Versions/A/libBLAS.dylib
0x926bb000 - 0x929e6fff libLAPACK.dylib /System/Library/
Frameworks/Accelerate.framework/Versions/A/Frameworks/
vecLib.framework/Versions/A/libLAPACK.dylib
0x92a16000 - 0x92b04fff libiconv.2.dylib /usr/lib/
libiconv.2.dylib
0x92b07000 - 0x92b8ffff com.apple.DesktopServices 1.3.7 /
System/Library/PrivateFrameworks/DesktopServicesPriv.framework/
Versions/A/DesktopServicesPriv
0x92bd0000 - 0x92e03fff com.apple.Foundation 6.4.12
(567.42) /System/Library/Frameworks/Foundation.framework/
Versions/C/Foundation
0x92f36000 - 0x92f54fff libGL.dylib /System/Library/
Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92f5f000 - 0x92fb9fff libGLU.dylib /System/Library/
Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92fd7000 - 0x92fd7fff com.apple.Carbon 10.4 (???) /
System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fd9000 - 0x92fedfff com.apple.ImageCapture 3.0 /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
ImageCapture.framework/Versions/A/ImageCapture
0x93005000 - 0x93015fff com.apple.speech.recognition.framework
3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x93021000 - 0x93036fff com.apple.securityhi 2.0 (203) /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
SecurityHI.framework/Versions/A/SecurityHI
0x93048000 - 0x930cffff com.apple.ink.framework 101.2
(69) /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/Ink.framework/Versions/A/Ink
0x930e3000 - 0x930eefff com.apple.help 1.0.3 (32) /System/
Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
Help.framework/Versions/A/Help
0x930f8000 - 0x93126fff com.apple.openscripting 1.2.7
(???) /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x93140000 - 0x9314ffff com.apple.print.framework.Print 5.2
(192.4) /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/Print.framework/Versions/A/Print
0x9315b000 - 0x931c1fff com.apple.htmlrendering 1.1.2 /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
HTMLRendering.framework/Versions/A/HTMLRendering
0x931f2000 - 0x93241fff com.apple.NavigationServices 3.4.4
(3.4.3) /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/NavigationServices.framework/Versions/A/
NavigationServices
0x9326f000 - 0x9328cfff com.apple.audio.SoundManager 3.9 /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
CarbonSound.framework/Versions/A/CarbonSound
0x9329e000 - 0x932abfff com.apple.CommonPanels 1.2.2 (73) /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
CommonPanels.framework/Versions/A/CommonPanels
0x932b4000 - 0x935c2fff com.apple.HIToolbox 1.4.10 (???) /
System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
HIToolbox.framework/Versions/A/HIToolbox
0x93712000 - 0x9371efff com.apple.opengl 1.4.7 /System/
Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93797000 - 0x93797fff com.apple.Cocoa 6.4 (???) /System/
Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93799000 - 0x93dccfff com.apple.AppKit 6.4.10 (824.48) /
System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x94159000 - 0x941cbfff com.apple.CoreData 91 (92.1) /
System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x94204000 - 0x942c9fff com.apple.audio.toolbox.AudioToolbox
1.4.7 /System/Library/Frameworks/AudioToolbox.framework/
Versions/A/AudioToolbox
0x9431c000 - 0x9431cfff com.apple.audio.units.AudioUnit
1.4 /System/Library/Frameworks/AudioUnit.framework/
Versions/A/AudioUnit
0x9431e000 - 0x944defff com.apple.QuartzCore 1.4.12 /
System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94528000 - 0x94565fff libsqlite3.0.dylib /usr/lib/
libsqlite3.0.dylib
0x9456d000 - 0x945bdfff libGLImage.dylib /System/Library/
Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x945c6000 - 0x945dffff com.apple.CoreVideo 1.4.2 /System/
Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94678000 - 0x946b0fff com.apple.vmutils 4.0.0 (85) /
System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x94c32000 - 0x94ca3fff libstdc++.6.dylib /usr/lib/libstdc
++.6.dylib
0x9bcaf000 - 0x9bcd1fff libmx.A.dylib /usr/lib/libmx.A.dylib
Model: PowerMac7,2, BootROM 5.1.5f2, 1 processors, PowerPC 970
(2.2), 1.8 GHz, 2.5 GB
Graphics: GeForce FX 5200, GeForce FX 5200, AGP, 64 MB
Memory Module: DIMM0/J11, 256 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM1/J12, 256 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM2/J13, 1 GB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM3/J14, 1 GB, DDR SDRAM, PC3200U-30330
Modem: MicroDash, UCJ, V.92, 1.0F, APPLE VERSION 2.6.6
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST3160023AS, 149.05 GB
Parallel ATA Device: SONY DVD RW DW-U10A
USB Device: Apple internal modem, HCF USB V.90 Data/Fax Modem, Up to
12 Mb/sec, 500 mA
USB Device: USB2.0 MFP(Hi-Speed), EPSON, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/
sec, 500 mA
USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec,
250 mA
Thanks.
[email protected]
609.953.0721
Graphic Designer -
Indesign CS4 crashes at startup
I have been using Indesign CS4 version 6.0 with no issues for several years. All of a sudden, it started to crash on startup. I have tried uninstalling and reinstalling, I tried removing any documents in the recovery folder, I tried removing any settings/preferences. I can't figure it out. This is the error I receive. (please note, I have the master collection, and my other programs load just fine)
Thanks for any help you can offer:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 6.0.0.352
Application Timestamp: 48bf8dab
Fault Module Name: WidgetBin.dll
Fault Module Version: 6.0.0.352
Fault Module Timestamp: 48bf8d2e
Exception Code: c0000005
Exception Offset: 000df422
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtI even contacted support and they couldnt help me. There was nothing in the forums, and everything is now for CS6 or CC versions.
I found this:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4877
Its the update, so I am guessing that something went wrong with an automatic update, because I installed it and it is working again!
Hopefully this will work for anyone else who comes across this issue. -
InDesign CS5 crashes on startup - Mac OSX Lion
Hi Everyone,
I've reinstalled InDesign, Photoshop and Illustrator CS5 after upgrading to Mac OSX Lion,
Photoshop and Illustrator work fine but InDesign crashes on startup.
I've followed a few threads on here, one suggested creating a new adimistrator-level user on my machine - and that works, but I can't figure out what to fix in my regular user to make InDesign work in here again...
This is the error report I'm getting:
http://pastebin.com/a2LrMFdw
Help, anyone?
Thanks a lot!I'm having a similar problem but I haven't been able to get it to work. I created a new administer level user but InDesign still won't open under that user. I've tried the other suggestions as well with no success. Please help!!!! It really doesn't help that I'm in South East Asia traveling with no fast internet to be found. :\
Here is my error log.
Process: Adobe InDesign CS5 [577]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [147]
Date/Time: 2012-07-12 21:55:35.933 +0800
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 20606 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 196 sec
Per-App Crashes Since Last Report: 24
Anonymous UUID: 58257A2C-0EFE-4E84-8072-82BBE442858B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000034
VM Regions Near 0x34:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Application Specific Information:
objc[577]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x8fe3a482 ImageLoader::isLinked() const + 6
1 dyld 0x8fe3886a NSLinkModule + 86
2 libdyld.dylib 0x94a12622 NSLinkModule + 88
3 com.adobe.InDesign.Font Manager 0x10200bc8 TINglue_version + 792
4 com.adobe.InDesign.Font Manager 0x102015cf TIN_Startup + 177
5 com.adobe.InDesign.Font Manager 0x10187109 GetPlugIn + 17705
6 ObjectModelLib.dylib 0x010511b1 0x1038000 + 102833
7 ObjectModelLib.dylib 0x01051acb 0x1038000 + 105163
8 ObjectModelLib.dylib 0x01060386 0x1038000 + 164742
9 ObjectModelLib.dylib 0x01070c0d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101
10 ObjectModelLib.dylib 0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
11 com.adobe.InDesign 0x00002822 main + 82
12 com.adobe.InDesign 0x000027a6 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9cf1390a kevent + 10
1 libdispatch.dylib 0x93f54e10 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x93f5385f _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9cf1283e __psynch_cvwait + 10
1 libsystem_c.dylib 0x998d6e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x998d6f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9bba23a7 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x9bc0467f MPWaitOnQueue + 200
5 PMRuntime.dylib 0x00014130 MemUtils::GetAvailMem() + 288
6 com.apple.CoreServices.CarbonCore 0x9bc055e0 PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x998d2ed9 _pthread_start + 335
8 libsystem_c.dylib 0x998d66de thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9cf1302e __workq_kernreturn + 10
1 libsystem_c.dylib 0x998d4ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x998d66fe start_wqthread + 30 -
InDesign CC crashes during startup process
When InDesign CC launches, it gets to a certain point before it crashes every time at the same point. It is the 64-bit versions only, the 32-bit will still load but it is so much slower and terrible to work in for me. I am running Windows 7 and have all the latest cloud InDesign updates installed. I have tried exiting the CC launcer application so the TypeKit fonts wouldn't load on startup with no avail. I have tried using msconfig to use a Selective startup, not loading any startup items and restarting and again, no dice.
Here's the complete text of what you see in the problem details in that window screenshot above:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 9.0.0.244
Application Timestamp: 5176f4c7
Fault Module Name: ObjectModel.dll
Fault Module Version: 9.0.0.244
Fault Module Timestamp: 5176f4b9
Exception Code: c0000005
Exception Offset: 00000000000261c0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 9529
Additional Information 2: 9529754cc72c58f900e33c4f1855fb96
Additional Information 3: fe5f
Additional Information 4: fe5f55426fc3e5a2feae05a45cff6f40So here's what I've done now. I uninstalled the 32-bit version and tried to update the 64-bit version but the CC app wouldn't give me an option to update. Then I tried uninstalling and reinstalling and it said it was updating at the end of installation process, and now I have both 32 and 64-bit versions installed (I don't have an option, the CC app installs both and I don't know of any other way to install) and here's the versions I have now that it installed by default:
32-bit (9.2.1.101):
64-bit (9.0.0.244):
And of course, the 64-bit version is still crashing in the same place during launch.
Salah, you mentioned to "Try to run indesign cc 64-bit from windows start menu and install the latest update" - I actually have been launching the two versions of InDesign from the start menu throughtout this entire process. How do I go about installing the latest update for the 64-bit version? There's no update that appears in my CC app for me to install.
Maybe it's just the CC app that's messed up? I did notice in the apps list that it says Lightroom 4 is installed and gives me the choice to install 5, but I uninstalled that a while ago and have been running version 5 on my machine. -
InDesign/Illustrator crash at startup?
Yes, I've looked through most (if not all) of the previous threads that come close to matching my scenario, but none of the recommended solutions work inlcuding deleting preferences, launching from a different user account, removing the SING folder, etc.
I have a early 2011 MacBook Pro running 10.6.8 (http://www.everymac.com/systems/apple/macbook_pro/specs/macbook-pro-core-i7-2.3-17-early-2 011-unibody-thunderbolt-specs.html) but with a 500 GB SSD and 8 GB of RAM. I was able to run all Adobe CS 5.5 applications without problem until recently. As of today, Illustrator and InDesign quit unexpectedly before the splash screen even appears. Photoshop and Acrobat launch without problems. I did not install any software updates or modify the laptop in any way since before the apps were working.
I had the exact same problem about a month ago and after trying several of the options above, I finally backed up my files, wiped the drive, re-formatted and re-installed Snow Leaopard from scratch, re-installed all my apps and tried running InDesign and Illustrator and they worked again...for about three weeks. Now I'm back where I began.
InDesign 5.5 crash report (http://pasteit.com/18257)
Illustrator 5.1 crash report (http://pasteit.com/18258)
InDesign 4.1 crash report (http://pasteit.com/18259)
When I came across the thread about the crashes with Lion on 2012 MBPs, I thought it might have been related to my issue since I originally had Lion installed. I had to revert back to Snow Leopard in order to run PTI's FusionPro 7.2 software which is not Lion compatible. But then I learned that my laptop is a 2011 model so maybe that's not it either.
Any ideas that I haven't tried? Anyone else have a similar problem? I am currently using open source software (Scribus and Inkscape) until I can come up with a solution that does not involve wiping my hard drive every 3 weeks.As a side note, the last time this occurred, I went so far as to uninstall Adobe CS and reinstall. The result was the same -- crash on startup for InDesign and Illustrator but not for Photoshop and Acrobat. When I wiped the machine, reinstalled the OS and all my apps/data, it worked again. For three weeks. As best I can tell, neither Adobe or Apple has updated thier software on my machine since the last time I had both apps working.
-
Adobe CS4 (64bit) Potoshop, InDesign, Premiere crashes on startup
I am in need of some major help. I have a user who only on his profile Adobe Potoshop, InDesign, and Premiere crash on startup. I've tried most of the basic trouble shooting but still not working. Any Ideas?
Computer Specs:
HP z400 Workstation
Intel Xeon W3520 2.66 8MB/1066
6GB of RAM
ATI FirePro V5700 512MB GraphicsI was going to suggest resetting application preferences, but with multiple applications crashing, perhaps the problem is with the system...
First, I think I'd look to see if there are any updated display drivers available for the user's system, from the web site of the maker of the display adapter (video card).
You can try to see if disabling OpenGL support in Photoshop restores operation: Edit - Preferences - Performance, uncheck [ ] Use OpenGL Drawing.
If you do want to try to reset Photoshop preferences back to defaults, which is known to correct a lot of problems, have the user do this:
1. Press and hold Control - Shift - Alt immediately after starting Photoshop from its shortcut or menu item.
2. When the prompt "Do you want to set preferences back to defaults" comes up, confirm.
Best of luck.
-Noel -
InDesign CS3 crashing on startup
Hi
One of our plug-ins is causing InDesign CS3 5.0.3 (release version running on Windows XP) to crash on startup. This is only affecting one customer, on all their PCs, but we can't reproduce it in-house. It happened before, to the same customer and the same plug-in, a few months ago, and we 'fixed' it by reverting from the 5.0.3 SDK to the 5.0.1. However, now the problem has returned.
This isn't much to go on, but can anyone suggest what might be causing this?
Thanks,
CharlesWell, I finally fixed it. It comes down to an issue with Visual Studio: that programs built with it will not necessarily run on a target PC that doesn't have VS. You have to run a Microsoft file called vcredist.exe on the target PC, which provides it with the missing DLLs etc. We knew about that, but it turns out that when we decided to service pack VS2005, we should have downloaded a new version of Microsoft's redistributable program.
Why only this customer was affected remains a mystery. At a guess they have installed some other piece of software that included incompatible versions of some DLLs, and running Microsoft's installer fixed things as a side effect.
The crash I was getting on one of our own PCs a couple of days ago now looks like a completely different bug introduced by my diagnostic code. I'd investigate further except I'm already sick of this problem, and all I need to do is remove the diagnostics.
Thanks to everyone for their suggestions.
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