Indesign CC crashes after startup - Windows 8

Hi everyone,
Have been searching for an answer to this but I haven't seen anyone having this problem on a Windows machine. Hopefully someone here can help me!.
I installed Creative Cloud a couple of days ago and installed Indesign CC for the 30 day trial. The Indesign UI loads, but crashes right after.
Creative Cloud also told me there was an update to Indesign, so I've installed that too and still have no luck.
I'm using Windows 8 64-bit (and attempting to use the 64-bit version of Indesign too), 8GB of RAM, i7-3632QM processor. Shouldn't be anything there to cause any problems.

Thanks for the information.
Indesign loads up normally, then the "days remaining of trial" box appears, then right after I get the generic Windows "Adobe Indesign CC has stopped working" error.
I had some of the fonts that were causing other users problems. I removed them but it still made no difference.
I also navigated to the folder where the preferences are meant to be, but it's empty - I'm presuming because I haven't yet been able to fully open the program.

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         0x1000 -     0x4fff com.adobe.InDesign 6.0.5.602 
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    AdobeARE.framework/Versions/A/AdobeARE
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    CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/
    PublicLib.dylib
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    Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
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    Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/
    Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
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    Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/
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    libicui18n.dylib.36.0
      0x3084000 -  0x3170fff libicuuc.dylib.36.0             /
    Applications/CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/
    Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
      0x31d2000 -  0x3388fff com.adobe.amtlib amtlib 2.0.1.10077 
    (2.0.1.10077)            /Applications/CS4/Adobe InDesign CS4/Adobe 
    InDesign CS4.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
      0x33b9000 -  0x3524fff WidgetBinLib.dylib             /Applications/
    CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/
    WidgetBinLib.dylib
      0x35b9000 -  0x37affff AdobeOwl             /Applications/CS4/Adobe 
    InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
    AdobeOwl.framework/Versions/A/AdobeOwl
      0x3820000 -  0x3d54fff AdobeOwlCanvas             /Applications/CS4/
    Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/
    AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
    0x8fe00000 - 0x8fe52fff dyld 46.16            /usr/lib/dyld
    0x90000000 - 0x901bcfff libSystem.B.dylib             /usr/lib/
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    0x90214000 - 0x90219fff libmathCommon.A.dylib             /usr/lib/
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    0x90a3c000 - 0x90ac0fff libobjc.A.dylib             /usr/lib/
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    0x90b72000 - 0x90b84fff libauto.dylib             /usr/lib/libauto.dylib
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    0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices 
    4.1            /System/Library/Frameworks/CoreServices.framework/
    Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
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    Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
    CFNetwork.framework/Versions/A/CFNetwork
    0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2 
    (1.1.0)            /System/Library/Frameworks/CoreServices.framework/
    Versions/A/Frameworks/WebServicesCore.framework/Versions/A/
    WebServicesCore
    0x91011000 - 0x91092fff com.apple.SearchKit 1.0.8            /System/
    Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/
    SearchKit.framework/Versions/A/SearchKit
    0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4 
    (121.36)            /System/Library/Frameworks/CoreServices.framework/
    Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    0x91112000 - 0x91120fff libz.1.dylib             /usr/lib/libz.1.dylib
    0x91123000 - 0x912defff com.apple.security 4.6 (29770)            /
    System/Library/Frameworks/Security.framework/Versions/A/Security
    0x913dd000 - 0x913e6fff com.apple.DiskArbitration 2.1.2            /
    System/Library/Frameworks/DiskArbitration.framework/Versions/A/
    DiskArbitration
    0x913ed000 - 0x913f5fff libbsm.dylib             /usr/lib/libbsm.dylib
    0x913f9000 - 0x91421fff com.apple.SystemConfiguration 
    1.8.3            /System/Library/Frameworks/
    SystemConfiguration.framework/Versions/A/SystemConfiguration
    0x91434000 - 0x9143ffff libgcc_s.1.dylib             /usr/lib/
    libgcc_s.1.dylib
    0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5            /
    System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4 
    (???)            /System/Library/Frameworks/
    ApplicationServices.framework/Versions/A/ApplicationServices
    0x914fe000 - 0x91536fff com.apple.AE 312.2            /System/Library/
    Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
    AE.framework/Versions/A/AE
    0x91551000 - 0x91623fff com.apple.ColorSync 4.4.13            /System/
    Library/Frameworks/ApplicationServices.framework/Versions/A/
    Frameworks/ColorSync.framework/Versions/A/ColorSync
    0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6 
    (177.13)            /System/Library/Frameworks/
    ApplicationServices.framework/Versions/A/Frameworks/
    PrintCore.framework/Versions/A/PrintCore
    0x9174e000 - 0x91805fff com.apple.QD 3.10.28 (???)            /System/
    Library/Frameworks/ApplicationServices.framework/Versions/A/
    Frameworks/QD.framework/Versions/A/QD
    0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???)            /
    System/Library/Frameworks/ApplicationServices.framework/Versions/A/
    Frameworks/HIServices.framework/Versions/A/HIServices
    0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1            /
    System/Library/Frameworks/ApplicationServices.framework/Versions/A/
    Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    0x91904000 - 0x91929fff com.apple.FindByContent 1.5            /
    System/Library/Frameworks/ApplicationServices.framework/Versions/A/
    Frameworks/FindByContent.framework/Versions/A/FindByContent
    0x9193c000 - 0x9197efff com.apple.LaunchServices 183.1            /
    System/Library/Frameworks/ApplicationServices.framework/Versions/A/
    Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    0x9199a000 - 0x919aefff com.apple.speech.synthesis.framework 
    3.3            /System/Library/Frameworks/
    ApplicationServices.framework/Versions/A/Frameworks/
    SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x919bc000 - 0x91a02fff com.apple.ImageIO.framework 1.5.9            /
    System/Library/Frameworks/ApplicationServices.framework/Versions/A/
    Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x91a19000 - 0x91ae0fff libcrypto.0.9.7.dylib             /usr/lib/
    libcrypto.0.9.7.dylib
    0x91b2e000 - 0x91b43fff libcups.2.dylib             /usr/lib/libcups.
    2.dylib
    0x91b48000 - 0x91b66fff libJPEG.dylib             /System/Library/
    Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
    ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x91b6c000 - 0x91c23fff libJP2.dylib             /System/Library/
    Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
    ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91c72000 - 0x91c76fff libGIF.dylib             /System/Library/
    Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
    ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x91c78000 - 0x91ce2fff libRaw.dylib             /System/Library/
    Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
    ImageIO.framework/Versions/A/Resources/libRaw.dylib
    0x91ce7000 - 0x91d02fff libPng.dylib             /System/Library/
    Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
    ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91d07000 - 0x91d0afff libRadiance.dylib             /System/Library/
    Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
    ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x91d0c000 - 0x91dfafff libxml2.2.dylib             /usr/lib/
    libxml2.2.dylib
    0x91e19000 - 0x91e57fff libTIFF.dylib             /System/Library/
    Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
    ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91e5e000 - 0x91e5efff com.apple.Accelerate 1.2.2 (Accelerate 
    1.2.2)            /System/Library/Frameworks/Accelerate.framework/
    Versions/A/Accelerate
    0x91e60000 - 0x91f45fff com.apple.vImage 2.4            /System/
    Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/
    vImage.framework/Versions/A/vImage
    0x91f4d000 - 0x91f6cfff com.apple.Accelerate.vecLib 3.2.2 (vecLib 
    3.2.2)            /System/Library/Frameworks/Accelerate.framework/
    Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    0x91fd8000 - 0x92046fff libvMisc.dylib             /System/Library/
    Frameworks/Accelerate.framework/Versions/A/Frameworks/
    vecLib.framework/Versions/A/libvMisc.dylib
    0x92051000 - 0x920e6fff libvDSP.dylib             /System/Library/
    Frameworks/Accelerate.framework/Versions/A/Frameworks/
    vecLib.framework/Versions/A/libvDSP.dylib
    0x92100000 - 0x92688fff libBLAS.dylib             /System/Library/
    Frameworks/Accelerate.framework/Versions/A/Frameworks/
    vecLib.framework/Versions/A/libBLAS.dylib
    0x926bb000 - 0x929e6fff libLAPACK.dylib             /System/Library/
    Frameworks/Accelerate.framework/Versions/A/Frameworks/
    vecLib.framework/Versions/A/libLAPACK.dylib
    0x92a16000 - 0x92b04fff libiconv.2.dylib             /usr/lib/
    libiconv.2.dylib
    0x92b07000 - 0x92b8ffff com.apple.DesktopServices 1.3.7            /
    System/Library/PrivateFrameworks/DesktopServicesPriv.framework/
    Versions/A/DesktopServicesPriv
    0x92bd0000 - 0x92e03fff com.apple.Foundation 6.4.12 
    (567.42)            /System/Library/Frameworks/Foundation.framework/
    Versions/C/Foundation
    0x92f36000 - 0x92f54fff libGL.dylib             /System/Library/
    Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92f5f000 - 0x92fb9fff libGLU.dylib             /System/Library/
    Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92fd7000 - 0x92fd7fff com.apple.Carbon 10.4 (???)            /
    System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92fd9000 - 0x92fedfff com.apple.ImageCapture 3.0            /System/
    Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
    ImageCapture.framework/Versions/A/ImageCapture
    0x93005000 - 0x93015fff com.apple.speech.recognition.framework 
    3.4            /System/Library/Frameworks/Carbon.framework/Versions/A/
    Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    0x93021000 - 0x93036fff com.apple.securityhi 2.0 (203)            /
    System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
    SecurityHI.framework/Versions/A/SecurityHI
    0x93048000 - 0x930cffff com.apple.ink.framework 101.2 
    (69)            /System/Library/Frameworks/Carbon.framework/Versions/
    A/Frameworks/Ink.framework/Versions/A/Ink
    0x930e3000 - 0x930eefff com.apple.help 1.0.3 (32)            /System/
    Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
    Help.framework/Versions/A/Help
    0x930f8000 - 0x93126fff com.apple.openscripting 1.2.7 
    (???)            /System/Library/Frameworks/Carbon.framework/Versions/
    A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    0x93140000 - 0x9314ffff com.apple.print.framework.Print 5.2 
    (192.4)            /System/Library/Frameworks/Carbon.framework/
    Versions/A/Frameworks/Print.framework/Versions/A/Print
    0x9315b000 - 0x931c1fff com.apple.htmlrendering 1.1.2            /
    System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
    HTMLRendering.framework/Versions/A/HTMLRendering
    0x931f2000 - 0x93241fff com.apple.NavigationServices 3.4.4 
    (3.4.3)            /System/Library/Frameworks/Carbon.framework/
    Versions/A/Frameworks/NavigationServices.framework/Versions/A/
    NavigationServices
    0x9326f000 - 0x9328cfff com.apple.audio.SoundManager 3.9            /
    System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
    CarbonSound.framework/Versions/A/CarbonSound
    0x9329e000 - 0x932abfff com.apple.CommonPanels 1.2.2 (73)            /
    System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
    CommonPanels.framework/Versions/A/CommonPanels
    0x932b4000 - 0x935c2fff com.apple.HIToolbox 1.4.10 (???)            /
    System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/
    HIToolbox.framework/Versions/A/HIToolbox
    0x93712000 - 0x9371efff com.apple.opengl 1.4.7            /System/
    Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x93797000 - 0x93797fff com.apple.Cocoa 6.4 (???)            /System/
    Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x93799000 - 0x93dccfff com.apple.AppKit 6.4.10 (824.48)            /
    System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x94159000 - 0x941cbfff com.apple.CoreData 91 (92.1)            /
    System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x94204000 - 0x942c9fff com.apple.audio.toolbox.AudioToolbox 
    1.4.7            /System/Library/Frameworks/AudioToolbox.framework/
    Versions/A/AudioToolbox
    0x9431c000 - 0x9431cfff com.apple.audio.units.AudioUnit 
    1.4            /System/Library/Frameworks/AudioUnit.framework/
    Versions/A/AudioUnit
    0x9431e000 - 0x944defff com.apple.QuartzCore 1.4.12            /
    System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x94528000 - 0x94565fff libsqlite3.0.dylib             /usr/lib/
    libsqlite3.0.dylib
    0x9456d000 - 0x945bdfff libGLImage.dylib             /System/Library/
    Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x945c6000 - 0x945dffff com.apple.CoreVideo 1.4.2            /System/
    Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x94678000 - 0x946b0fff com.apple.vmutils 4.0.0 (85)            /
    System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x94c32000 - 0x94ca3fff libstdc++.6.dylib             /usr/lib/libstdc
    ++.6.dylib
    0x9bcaf000 - 0x9bcd1fff libmx.A.dylib             /usr/lib/libmx.A.dylib
    Model: PowerMac7,2, BootROM 5.1.5f2, 1 processors, PowerPC 970  
    (2.2), 1.8 GHz, 2.5 GB
    Graphics: GeForce FX 5200, GeForce FX 5200, AGP, 64 MB
    Memory Module: DIMM0/J11, 256 MB, DDR SDRAM, PC3200U-30330
    Memory Module: DIMM1/J12, 256 MB, DDR SDRAM, PC3200U-30330
    Memory Module: DIMM2/J13, 1 GB, DDR SDRAM, PC3200U-30330
    Memory Module: DIMM3/J14, 1 GB, DDR SDRAM, PC3200U-30330
    Modem: MicroDash, UCJ, V.92, 1.0F, APPLE VERSION 2.6.6
    Network Service: Built-in Ethernet, Ethernet, en0
    Serial ATA Device: ST3160023AS, 149.05 GB
    Parallel ATA Device: SONY    DVD RW DW-U10A
    USB Device: Apple internal modem, HCF USB V.90 Data/Fax Modem, Up to 
    12 Mb/sec, 500 mA
    USB Device: USB2.0 MFP(Hi-Speed), EPSON, Up to 480 Mb/sec, 500 mA
    USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/
    sec, 500 mA
    USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 100 mA
    USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 
    250 mA
    Thanks.
    [email protected]
    609.953.0721
    Graphic Designer

  • Indesign CS4 crashes at startup

    I have been using Indesign CS4 version 6.0 with no issues for several years. All of a sudden, it started to crash on startup. I have tried uninstalling and reinstalling, I tried removing any documents in the recovery folder, I tried removing any settings/preferences. I can't figure it out. This is the error I receive.  (please note, I have the master collection, and my other programs load just fine)
    Thanks for any help you can offer:
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: InDesign.exe
      Application Version: 6.0.0.352
      Application Timestamp: 48bf8dab
      Fault Module Name: WidgetBin.dll
      Fault Module Version: 6.0.0.352
      Fault Module Timestamp: 48bf8d2e
      Exception Code: c0000005
      Exception Offset: 000df422
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    I even contacted support and they couldnt help me. There was nothing in the forums, and everything is now for CS6 or CC versions.
    I found this:
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4877
    Its the update, so I am guessing that something went wrong with an automatic update, because I installed it and it is working again!
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  • InDesign CS5 crashes on startup - Mac OSX Lion

    Hi Everyone,
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    http://pastebin.com/a2LrMFdw
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    I'm having a similar problem but I haven't been able to get it to work. I created a new administer level user but InDesign still won't open under that user. I've tried the other suggestions as well with no success. Please help!!!! It really doesn't help that I'm in South East Asia traveling with no fast internet to be found.  :\
    Here is my error log.
    Process:         Adobe InDesign CS5 [577]
    Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Identifier:      com.adobe.InDesign
    Version:         7.0.4.553 (7040)
    Code Type:       X86 (Native)
    Parent Process:  launchd [147]
    Date/Time:       2012-07-12 21:55:35.933 +0800
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Interval Since Last Report:          20606 sec
    Crashes Since Last Report:           25
    Per-App Interval Since Last Report:  196 sec
    Per-App Crashes Since Last Report:   24
    Anonymous UUID:                      58257A2C-0EFE-4E84-8072-82BBE442858B
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000034
    VM Regions Near 0x34:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
        __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Application Specific Information:
    objc[577]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   dyld                                    0x8fe3a482 ImageLoader::isLinked() const + 6
    1   dyld                                    0x8fe3886a NSLinkModule + 86
    2   libdyld.dylib                           0x94a12622 NSLinkModule + 88
    3   com.adobe.InDesign.Font Manager          0x10200bc8 TINglue_version + 792
    4   com.adobe.InDesign.Font Manager          0x102015cf TIN_Startup + 177
    5   com.adobe.InDesign.Font Manager          0x10187109 GetPlugIn + 17705
    6   ObjectModelLib.dylib                    0x010511b1 0x1038000 + 102833
    7   ObjectModelLib.dylib                    0x01051acb 0x1038000 + 105163
    8   ObjectModelLib.dylib                    0x01060386 0x1038000 + 164742
    9   ObjectModelLib.dylib                    0x01070c0d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101
    10  ObjectModelLib.dylib                    0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
    11  com.adobe.InDesign                      0x00002822 main + 82
    12  com.adobe.InDesign                      0x000027a6 start + 54
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x9cf1390a kevent + 10
    1   libdispatch.dylib                       0x93f54e10 _dispatch_mgr_invoke + 969
    2   libdispatch.dylib                       0x93f5385f _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x9cf1283e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x998d6e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x998d6f7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x9bba23a7 TSWaitOnConditionTimedRelative + 178
    4   com.apple.CoreServices.CarbonCore          0x9bc0467f MPWaitOnQueue + 200
    5   PMRuntime.dylib                         0x00014130 MemUtils::GetAvailMem() + 288
    6   com.apple.CoreServices.CarbonCore          0x9bc055e0 PrivateMPEntryPoint + 68
    7   libsystem_c.dylib                       0x998d2ed9 _pthread_start + 335
    8   libsystem_c.dylib                       0x998d66de thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib                  0x9cf1302e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x998d4ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x998d66fe start_wqthread + 30

  • InDesign CC crashes during startup process

    When InDesign CC launches, it gets to a certain point before it crashes every time at the same point.  It is the 64-bit versions only, the 32-bit will still load but it is so much slower and terrible to work in for me.  I am running Windows 7 and have all the latest cloud InDesign updates installed.  I have tried exiting the CC launcer application so the TypeKit fonts wouldn't load on startup with no avail.  I have tried using msconfig to use a Selective startup, not loading any startup items and restarting and again, no dice. 
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    Problem signature:
      Problem Event Name:          APPCRASH
      Application Name:          InDesign.exe
      Application Version:          9.0.0.244
      Application Timestamp:          5176f4c7
      Fault Module Name:          ObjectModel.dll
      Fault Module Version:          9.0.0.244
      Fault Module Timestamp:          5176f4b9
      Exception Code:          c0000005
      Exception Offset:          00000000000261c0
      OS Version:          6.1.7601.2.1.0.256.48
      Locale ID:          1033
      Additional Information 1:          9529
      Additional Information 2:          9529754cc72c58f900e33c4f1855fb96
      Additional Information 3:          fe5f
      Additional Information 4:          fe5f55426fc3e5a2feae05a45cff6f40

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  • InDesign/Illustrator crash at startup?

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