InDesign CC Crashes Repeatedly on Startup
I'm using InDesign CC on a PC running Windows 7. Nearly every time I try to launch an InDesign file via Bridge, it crashes. Here is the crash log:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 9.2.0.69
Application Timestamp: 5297b4c4
Fault Module Name: AdobePSL.dll
Fault Module Version: 14.0.0.31988
Fault Module Timestamp: 5272de8e
Exception Code: c000041d
Exception Offset: 00000000005ff84f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2c19
Additional Information 2: 2c196bd96ec1701745015a91d55b312d
Additional Information 3: 0980
Additional Information 4: 0980929cf63b83cfc6d3e990c165f40d
Can anyone on the Forum give me an idea about what's causing this? Also, are there any things I can do to fix this? The PC is pretty new (March 2014) and is maintained by our IT guys. It's a Dell Optiplex 9020 with 8GB of RAM.
Yes, I can use File > Open without problems. It only seems to occur when I'm opening an InDesign file from Bridge when InDesign isn't open. If I just open InDesign, and then use File > Open, everything seems OK. Also, if ID is open and I use Bridge to find and open a file, everything seems OK.
I think part of my question is coming from being a long-time Mac user having to get used to the quirks of Windows. I'm not aware of all the things Windows brings to the equation. My concern was that there was something not correct in the CC setup. However, I don't think that's the issue as the other CC apps (Photoshop, Illustrator, Firefox) work well and don't seem to crash often.
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-->
__TEXT 0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.wacom.Inkling 0x0000000116665297 wacexportfileplugin::StartupPlugin(SPInterfaceMessage*) + 39
1 com.wacom.Inkling 0x000000011666782b PluginMain + 123
2 com.adobe.illustrator 0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152
3 com.adobe.illustrator 0x0000000100ab5423 SPCallPlugin + 99
4 com.adobe.illustrator 0x0000000100ab8066 SPSendMessage + 646
5 com.adobe.illustrator 0x0000000100ab830e startupSweetPeaPlugin(SPPlugin*) + 94
6 com.adobe.illustrator 0x00000001006e4da6 cacheStartup(SPPlugin*) + 214
7 com.adobe.illustrator 0x0000000100ab8be7 spStartupPlugins + 919
8 com.adobe.illustrator 0x0000000100ab7cc4 SPStartupPlugins + 36
9 com.adobe.illustrator 0x00000001006e3ac2 PluginMgr::PluginsLoad() + 290
10 com.adobe.illustrator 0x00000001006e21c3 PluginMgr::TryStartUp() + 179
11 com.adobe.illustrator 0x000000010042f9e6 CAIAspectType<CAIApplicationNotifier::AnyLaunchQuit>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
12 com.adobe.illustrator 0x000000010057d23e CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 174
13 com.adobe.illustrator 0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
14 com.adobe.illustrator 0x000000010042e640 CAIApplication::RunApp() + 128
15 com.adobe.illustrator 0x0000000100419a57 main + 135
16 com.adobe.illustrator 0x0000000100002c94 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8a5e2d16 kevent + 10
1 libdispatch.dylib 0x00007fff9068cdea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff9068c9ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8a5e20fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8f03dfe9 _pthread_cond_wait + 869
2 com.adobe.AGM 0x0000000103894dcb 0x103552000 + 3419595
3 com.adobe.AGM 0x000000010389587d 0x103552000 + 3422333
4 com.adobe.AGM 0x00000001038ab8a8 0x103552000 + 3512488
5 libsystem_c.dylib 0x00007fff8f0397a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff8f0261e1 thread_start + 13
Thread 6:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8a5e2322 __select + 10
1 com.apple.CoreFoundation 0x00007fff8bd04f46 __CFSocketManager + 1302
2 libsystem_c.dylib 0x00007fff8f0397a2 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff8f0261e1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000115e6b370 rcx: 0x00000000003f0200 rdx: 0x0000000000093c30
rdi: 0x0000000109ef0a00 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfe8a0 rsp: 0x00007fff5fbfe880
r8: 0x0000000000000004 r9: 0x0000000038980cca r10: 0x0000000000000000 r11: 0x0000000038980cca
r12: 0x00000001166a1448 r13: 0x00000000214d454d r14: 0x00007fff5fbfead0 r15: 0x000000010c8809e0
rip: 0x0000000116665297 rfl: 0x0000000000010206 cr2: 0x0000000000000058
Logical CPU: 0
Binary Images:
0x100000000 - 0x101430fff +com.adobe.illustrator (256 - 17.0.0) <E34E6120-14D0-3467-A23C-C55B5B80B913> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x102520000 - 0x103265ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x103279000 - 0x1032c8fff +com.adobe.headlights.LogSessionFramework (2.1.2.1756) <BD518257-970F-344A-92B8-B8BE1A8EB4D8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1032fe000 - 0x103300fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x103306000 - 0x103356fff +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.256) <CDE1A155-45AC-30BB-8347-943980377322> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
0x103379000 - 0x1033cdfff +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.256) <A7D0F187-0123-340C-B456-919DB5F661E7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
0x1033f6000 - 0x1033f6ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.256) <DBFFDCE5-C8A5-3C83-91A7-75E40BFF917D> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1033fb000 - 0x10353ffff +com.adobe.ACE (AdobeACE 2.20.02.30929 - 2.20.02.30929) <73C9699B-5EDC-3FDC-82FF-738C99AA840F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x103552000 - 0x103b23fff +com.adobe.AGM (AdobeAGM 4.30.20.30929 - 4.30.20.30929) <7D9DF39D-A7FA-3284-84B2-5BA83794981A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x103bc0000 - 0x103bfdfff +com.adobe.ARE (AdobeARE 1.5.02.30929 - 1.5.02.30929) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x103c05000 - 0x103d03ff7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.8.0.30807 - 3.8.0.30807) <DF0EC9F6-D499-39B8-B2F4-CAF4F742D702> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x103daf000 - 0x103dccfff +com.adobe.BIB (AdobeBIB 1.2.03.30929 - 1.2.03.30929) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
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0x103e02000 - 0x104112ff7 +com.adobe.CoolType (AdobeCoolType 5.13.00.30929 - 5.13.00.30929) <BBF1FCF6-523A-3E24-967A-10EA909DF89B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x10415a000 - 0x1046f3fff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x104770000 - 0x1056f3fef +com.adobe.psl (AdobePSL 14.0.0.30830 - 14.0.0.30830) <7BDC4AF7-B14F-3DE0-B47A-E69B37529A6B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x1058b4000 - 0x105921fff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.5 -c 14 - 79.151739) <95D40B8F-C287-3F7B-945C-CEEE0D5399A2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
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0x105b0e000 - 0x105bb8fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x105be0000 - 0x105d20fe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x105da0000 - 0x105ea2fef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
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0x106077000 - 0x1061d0ff7 +com.adobe.linguistic.LinguisticManager (7.0.0 - 19061) <F6095811-7D5F-3E06-A664-1EB9FBF8C761> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
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0x106230000 - 0x106254fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.30807 - 3.8.0.30807) <16FF5E16-19E0-3CE1-A68E-27567234429F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
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0x7fff907a4000 - 0x7fff907aafff libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib
0x7fff907ab000 - 0x7fff908adfff libcrypto.0.9.8.dylib (47.1) <72AA650B-0453-3BB4-BA03-824627BB199C> /usr/lib/libcrypto.0.9.8.dylib
0x7fff908ae000 - 0x7fff90908fff com.apple.print.framework.PrintCore (8.3 - 387.2) <5BA0CBED-4D80-386A-9646-F835C9805B71> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x7fff90933000 - 0x7fff90964ff7 com.apple.DictionaryServices (1.2 - 184.4) <FB0540FF-5034-3591-A28D-6887FBC220F7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x7fff90965000 - 0x7fff9096bff7 libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
0x7fff9097f000 - 0x7fff90a59fff com.apple.backup.framework (1.4.3 - 1.4.3) <6B65C44C-7777-3331-AD9D-438D10AAC777> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff90dfc000 - 0x7fff90f4efff com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <62770C0F-5600-3EF9-A893-8A234663FFF5> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff9104f000 - 0x7fff91151fff libJP2.dylib (850) <2E43216C-3A5A-3693-820C-38B360698FA0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff91152000 - 0x7fff91152fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x7fff91153000 - 0x7fff91155fff libCVMSPluginSupport.dylib (8.9.2) <EF1192AC-3357-3A0B-BFAF-6594D7737892> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x7fff911de000 - 0x7fff914afff7 com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff91503000 - 0x7fff91523fff libPng.dylib (850) <203C43BF-FAD3-3CCB-81D5-F2770E36338B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff915f3000 - 0x7fff916b8ff7 com.apple.coreui (2.0 - 181.1) <83D2C92D-6842-3C9D-9289-39D5B4554C3A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff916b9000 - 0x7fff9171cff7 com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <9ACD3AED-6C04-3BBB-AB2A-FC253B16D093> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff9171d000 - 0x7fff91728fff com.apple.CommonAuth (3.0 - 2.0) <7A953C1F-8B18-3E46-9BEA-26D9B5B7745D> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff91729000 - 0x7fff91733fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff926f5000 - 0x7fff9270afff com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x7fff9270b000 - 0x7fff9275cff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <A4341BBD-A330-3A57-8891-E9C1A286A72D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff9278a000 - 0x7fff92938fff com.apple.QuartzCore (1.8 - 304.3) <F450F2DE-2F24-3557-98B6-310E05DAC17F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff92939000 - 0x7fff9293bff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x7fff9293c000 - 0x7fff92941fff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff92965000 - 0x7fff9296afff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff9296d000 - 0x7fff9298aff7 com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x7fff92abb000 - 0x7fff92abffff libCoreVMClient.dylib (32.3) <AD8391D9-56DD-3A78-A294-6A30E6ECE1A2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff92c0e000 - 0x7fff92da9fef com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff92dfa000 - 0x7fff92e10fff com.apple.MultitouchSupport.framework (235.29 - 235.29) <617EC8F1-BCE7-3553-86DD-F857866E1257> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff92e11000 - 0x7fff92e60ff7 libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/FrameworksYou can only use the plugin in a compatible version. Unformtunately the Installer doesn't check this. So you have to read the accompanying documentation on the plugin.
The latest available plugin (from the Wacom website, I don't know if it ships with the product as well) is compatible with version CS6. There's no plugin for CC yet available. -
InDesign CS6 Crashes at startup
InDesign is crashing at startup with the following error message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 8.0.0.370
Application Timestamp: 4f72c3ee
Fault Module Name: SUPPORT FOR JAVASCRIPT.RPLN
Fault Module Version: 8.0.0.370
Fault Module Timestamp: 4f72caab
Exception Code: c0000005
Exception Offset: 00020334
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I have uninstalled and reinstalled twice. I have deleted preferences. Nothing works. Remainder of the creative suite launches fine.I have downloaded the patch directly. First downloaded the 8.0.1 and then was able to get the 8.0.2. This is the current error message at startup:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 8.0.2.413
Application Timestamp: 51fb7197
Fault Module Name: SUPPORT FOR JAVASCRIPT.RPLN
Fault Module Version: 8.0.0.370
Fault Module Timestamp: 4f72caab
Exception Code: c0000005
Exception Offset: 00020334
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 -
InDesign CS4 Crashes at Startup Windows 7
I just moved to a new computer at work (Windows 7) and installed CS4 Design Standard. All programs (PhotoShop, Illustrator and Acrobat) except InDesign will open and work fine. InDesign crashes when the startup panel shows "Starting up Service Registry..."
When I login with my local administrator user profile (no server access) InDesign opens with no errors however anytime I try to open it using my main user profile (also an administrator profile but without access to our server) InDesign crashes at "Starting up Service Registry" and will not open.
I am nearly ready to pull my hair out. Your help is appreciated.I have just learned that Adobe DOES NOT provide support for CS4 without payment! Adobe, you received payment when I bought the software. Now you want more? I could understand if I were on a relic (CS3 or heaven forbid CS2) but 1 version back and no support!? Well, thank you VERY much Adobe.
Working for a small non-profit that cannot afford to upgrade each time a new version comes out we expect support! What does it say about your customer service and your confidence in your software that you don't support the previous version?!?
I try to be an understanding person, but I cannot understand this. -
Indesign CS5 crash during startup - problem with Graphics.rpln
I work in an architectural company and already several of our computers have experienced this very rare and unusual behaviour. During start up of Indesign (not clicking on any file but just launching Indesign) it crashes with the following error:
"Adobe Indesign CS5 has stopped working"
We use Windows 7 64bit, so the first step I did - I went into Application Log which says, so appears to be a problem with Graphics.rpln.
-=-=-=-=-=-=-=-=-=-=-===-=-
Fault bucket 1848500921, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: InDesign.exe
P2: 7.0.0.355
P3: 4bad00be
P4: GRAPHICS.RPLN
P5: 7.0.0.355
P6: 4bad03d3
P7: c0000005
P8: 0004e1e2
P9:
P10:
Attached files:
C:\Users\User\AppData\Local\Temp\WER162E.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\User\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_InDesign.exe_b042 ec9a818cb8fb57eefe0aacb41c22fdcbb8_10c12aa8
Analysis symbol:
Rechecking for solution: 0
Report Id: 9e59fc2c-5b68-11e3-908c-f46d0497fc9b
Report Status: 0
-=-=-=-=-=-=-=-=-=-=-===-=-
I have tried everything I could think of - removed and reinstalled Adobe CS5, manually removed Adobe folders under %Appdata%\Local and %Appdata%\Remote folders (why can't Adobe delete those things during uninstallation is always a total mystery), changed video adapter drivers, cleaned Temp folders, everything I knew...
None of the other apps like Photoshop or Illustrator CS5 malfunction - only Indesign. What is going on?
Can it conflict with other software we use? We have Bentley Microstation, 3D Max, Office 2010, Kaspersky Antivirus and LOGMEIN installed on this computer...Any clues, guys?Looks to me like you've never installed any of the patches. Last patch for CS5 was 7.0.4, so I'd start with that and see if ti helps.
-
Illustrator CS4 Mac crashes immediately at startup
Hi all,
i've got a problem with the Creative Suite 4 (not only Illustrator) and hope, you can help me. My machine is a Macbook late 2007, 200GB HDD, 4GB RAM, C2D 2.2 with Leopard and every Update installed. I've installed the CS4 and from day one I wasn't able to even start Illustrator. It crashes right on startup. Indesign and Photoshop are starting, but creating a PDF-file in Indesign or saving some files in Photoshop means a crash nearly every time.
One solution seems to be a new User Account in Leopard. With a fresh one Illustrator, Indesign and Photoshop work perfectly! But I want to use this (expensive) software on my Account, not on another. Is there any other solution than using another Account on the same computer?
I hope you can help me - thanks a lot,
FabriceI can open my CS4 programs EXCEPT Illustrator. It's crashing on startup after installation of Mavericks. I have latest Java and have done all of your recommendations (uninstalled/reinstalled AI 3x, Disk repair, reinstalled Mavericks). I installed Mavericks on some desktops and AI CS4 is running fine for them. Below is my crash report. I'm getting very sad. I'll try calling Adobe Customer Services, but thought I'd post too.
Process: Adobe Illustrator [904]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [180]
Responsible: Adobe Illustrator [904]
User ID: 501
Date/Time: 2013-11-07 10:28:08.203 -0800
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: C9EBBC87-D37A-FA04-EAB7-50D5355544D3
Sleep/Wake UUID: 8792C205-1DFC-4DB3-A701-6E96AAC67A6C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type GQMIException
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x0766f952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x07761167 pthread_kill + 101
2 libsystem_c.dylib 0x075a9340 abort + 155
3 libc++abi.dylib 0x073fa869 abort_message + 169
4 libc++abi.dylib 0x0741b597 default_terminate_handler() + 292
5 libc++abi.dylib 0x07418dd0 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x07418a05 __cxa_rethrow + 103
7 com.adobe.illustrator 0x001691a8 0x1000 + 1474984
8 com.adobe.illustrator 0x00a3af62 AWS_CUI_SetPromptMessage(long, adobe::aws::gen::String<unsigned short>&) + 54286
9 com.adobe.illustrator 0x00041d8f 0x1000 + 265615
10 com.adobe.illustrator 0x00a18200 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43420
11 com.adobe.illustrator 0x0004210a 0x1000 + 266506
12 com.adobe.illustrator 0x000d840b 0x1000 + 881675
13 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
14 com.adobe.illustrator 0x00003672 0x1000 + 9842
15 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x07670992 kevent64 + 10
1 libdispatch.dylib 0x074cb8bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x074cb556 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x0766f7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x07762d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x07763042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x0617bb2d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x0617b6ea TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x0617b89d TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x0615bea0 TimerThread + 89
7 libsystem_pthread.dylib 0x077605fb _pthread_body + 144
8 libsystem_pthread.dylib 0x07760485 _pthread_start + 130
9 libsystem_pthread.dylib 0x07765cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x0766f7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x07762d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x07764bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x0617b922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x0617bb46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x06147f92 MPWaitOnQueue + 199
6 AdobeACE 0x0132138d 0x12f0000 + 201613
7 AdobeACE 0x01320d85 0x12f0000 + 200069
8 com.apple.CoreServices.CarbonCore 0x0614856e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x077605fb _pthread_body + 144
10 libsystem_pthread.dylib 0x07760485 _pthread_start + 130
11 libsystem_pthread.dylib 0x07765cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x07670046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x07761dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x07765cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x07670046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x07761dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x07765cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x075e0c0c ecx: 0xbffff6bc edx: 0x0766f952
edi: 0x077671a8 esi: 0x00000006 ebp: 0xbffff6d8 esp: 0xbffff6bc
ss: 0x00000023 efl: 0x00000286 eip: 0x0766f952 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0740699c
Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132
Binary Images:
0x1000 - 0xe8eff3 +com.adobe.illustrator (367 - 14.0.0) <F586A10F-F480-4783-A20B-C006B6321F47> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x1190000 - 0x11a0fff com.apple.carbonframeworktemplate (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x11a7000 - 0x11b5ff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x11bb000 - 0x11bbfff com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x11be000 - 0x11d9ff9 +AdobePDFSettings (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x11f3000 - 0x1243fff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <F625B836-9616-46B7-B681-F9AC11D0DA71> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x12dc000 - 0x12dd027 +SPBasic (0) <B1DC5A08-15C4-49F9-9DF1-6A94E0AD3448> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x12e1000 - 0x12e7ff7 +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x12f0000 - 0x13fdfff +AdobeACE (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x141b000 - 0x1932fef +AdobeAGM (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1aab000 - 0x1aebfef +AdobeARE (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1af5000 - 0x1b19ff6 +AdobeAXE8SharedExpat (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1b2c000 - 0x1b46fff +AdobeBIB (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1b51000 - 0x1b72ff7 +AdobeBIBUtils (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1b7f000 - 0x1e1bfef +AdobeCoolType (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x1ea6000 - 0x1f74fff +AdobeExtendScript (3.7) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x1feb000 - 0x20d3fdf +AdobePDFPort (1) <F54A25D1-5E7A-472E-83D1-10D187434C85> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x2118000 - 0x2710fdf +AdobePDFL (1) <8EC2ABBA-52D2-4230-B327-A6827FB2D33A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x2854000 - 0x28f5fd7 +AdobeScCore (3.7) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x2951000 - 0x29fffd7 +AdobeSVGExport (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x2a31000 - 0x2cdafe2 +AdobeSVGRE (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x2dc4000 - 0x2e24fc7 +AdobeXMP (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x2e33000 - 0x2f08fdd +FileInfo (0) <F0932F89-FC98-4BA9-B4F2-C58D0E71D3C1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x2f39000 - 0x2f39fff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x2f3c000 - 0x2fbefd7 +AdobeXMPFiles (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x2fd5000 - 0x30a423b +libicui18n.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicu i18n.dylib.36.0
0x314d000 - 0x3221db7 +libicuuc.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
0x3282000 - 0x3c3257f +libicudata.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2727
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=266.1M resident=68.4M(26%) swapped_out_or_unallocated=197.7M(74%)
Writable regions: Total=109.0M written=15.4M(14%) resident=47.5M(44%) swapped_out=64K(0%) unallocated=61.5M(56%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 33.4M
CG backing stores 1632K
CG raster data 28K
CG shared images 212K
CoreServices 1744K
Kernel Alloc Once 4K
MALLOC 28.7M
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 192K
Stack 66.1M
VM_ALLOCATE 16.5M
__DATA 31.4M
__IMAGE 528K
__IMPORT 408K
__LINKEDIT 47.9M
__OBJC 2092K
__PAGEZERO 4K
__TEXT 218.2M
__UNICODE 544K
mapped file 37.2M
shared memory 4K
=========== =======
TOTAL 486.8M
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.33f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS543232L9SA02, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: ET-0405A-UV2.0-3
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: -
I'm having issues with five pages within an InDesign document.
I was trying to export a document to PDF, but a couple of images weren't showing up on a couple of pages. So I tried exporting to PDF in a couple of different ways to see if that would help. It didn't. Instead, InDesign started crashing constantly. Turning Preflight off helped with that, and I was able to clear out any other potential problems (potentially problematic PDFs placed in the document, .eps images). I tried exporting as .idml, but it created 4 kb files that couldn't be opened; I think InDesign was crashing before the file could finish exporting. Now that I can get the document open for extended periods of time, I've tried exporting as a .idml file again, and it gets to 83% complete and doesn't finish.
I started trying to export as PDF again, and by exporting parts of the document, I was able to narrow the problem down to pages 162-166. I don't know what's different about these pages. I have the PDF that I managed to export successfully before it started crashing constantly (the one with the missing images--and to clarify, these missing images aren't on any of the problem pages, so it appears to be an unrelated issue), and from looking at those pages, I can't see what the issue is.
p. 162 - text and a table
p. 163 - text and an image
p. 164 - text
p. 165 - text and an image
p. 166 - text
I can't even scroll past these pages. Even in the Pages sidebar. It crashes. Here is the crash log from when I tried to scroll past. http://pastebin.com/B7ax4cAx
Here's a crash report for when I try to export those pages to PDF: http://pastebin.com/E6dA1igA
I'm using CS5 on OS X 10.5.8. When I started having these problems, I realized that I hadn't updated InDesign in awhile, so I updated to the latest. I'm using 7.0.4 now.Try reseting the preferences.
or delete Mark II folder from the location
Windows 7/Vista: C:\ProgramData\Adobe\SING\Mark II
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II
It will fix this..
This problem is pretty definitely not SING, so deleting the Mark II folder is not going to help. (It wont't hurt, though!)
Resetting prefrences is always a good thing to try.
I suspect it is a corrupt story thread of some sort. Moving pages to a new document, exporting stories to IDML, copying the file and deleting pages until the problem goes away...those are things I would try. -
InDesign CS3 crashes without error when opening any 2nd InDesign file
Issue: InDesign CS3 crashes without error and remains resident in memory if we have an InDesign file open and attempt to open a second InDesign file.
OS: Win XP SP2
InDesign Version: 5.0.2
Hardware: Dell Precision WorkStation T3400, 4 gigabytes of memory, Intel Core2 Quad processor Q6600
Details: No messages in the event viewer about the problem. We renamed the InDesign Defaults and the InDesign Saved Data file. We removed Creative Suite, restarted and then reinstalled Creative Suite (I could not remove and reinstall InDesign individually). We have created a new Windows profile for this user. I have one computer having the trouble. Other InDesign installations are working fine. This computer has 559 files in C:\windows\fonts. Other people that are not having the problem have a larger number of fonts installed.
The issue is not file specific. We are not running out of memory as I checked the task manager after the first InDesign document is open.
Why is opening a second document different than opening the first document?Hello Peter and Josh,
I'd just like to assert that I am having the exact same problem as Josh. I've spent the time to go through the steps listed above and have found the same results.
The issue as we see it multiple times daily is as follows:
(1) User opens File1 (everything works fine)
(2) User goes to open File2 (via explorer or via file->open) or print File1
(3) The User Interface for ID disappears (InDesign.exe still appears in Task Manager and is NOT listed as "Not Responding", ID does not appear in the Task Bar)
(4) The only way to continue work is to End Task/End Process InDesign.exe and relaunch.
No error messages appear, no error logs are created(that I can find). Non-related concerns caused us to upgrade this users PC. With a completely new install we are still having the problems. The systems are listed as follows:
OS: Win XP SP2 (fully updated minus SP3)
InDesign Version: 5.0.2
Newest Hardware: Custom Built Computer, 4GB RAM installed (3.24 recognized by windows), Intel Core2 Quad processor Q6600 @ 2.4Ghz
OS: Win XP SP2 (fully updated minus SP3)
InDesign Version: 5.0.2
Older Hardware: Custom Built Computer, Intel D945GTP Motherboard, 2GB RAM installed, Intel Pentium D processor @ 2.8Ghz
Troubleshooting:
(1) Alt+Space and M then using arrow keys moves every other window the user had opened other than In-Design. The user has two monitors. (a) 1280x1024 and (b) 1200x1600 (yes she uses the monitor rotated 90 degrees
(2) Log files - Non exist in the C:\Program Files\Adobe\Adobe InDesign CS3 folder. I've also done a search across the entire hard drive for any "*.log" files, none of which were adobe related.
(3) Default Printer - Changing the default printer to Adobe PDF is not really an option. I was able to convince the user to temporarily switch to a different networked printer and await the results (most likely today or tomorrow it should recreate)
(4) /3GB switch - Getting that last 700 something MB of memory isn't an issue. I've run MemTest.exe on all the available system memory overnight in a "burn in" test. The system ran fine the sticks were nice and warm when I got in from all the hard work :)
(5) Order of Opening - The problem repeates regardless of order. The trick seems to be opening File2 or printing File1 (I had the user only work on one file at a time (required her to close any open files before opening the next, that wasn't fun for my user but the system didn't crash on opening in this scenario, just on printing. Obviously not a permanent work around)
Any help here would be much appreciated as this has been plaguing us for months now. -
InDesign CS6 Crashing While Converting to PDF
Trying to convert a file to PDF and it is crashing repeatedly, regardless of the file I open. I'm running OSX 10.8.2 and InDesign 8.0.1, I've renamed the preference and data files to no avail.
Here's the full error output:
http://pastebin.com/V5MBhWjh
Your help is greatly appreciated!Hi MTrevinoJr
shnath is probably correct but surprised no one suggest to double check.
If on OSX 10.8.2, create a dummy account and login in, creates clean instance.
If it works in there, then suggest it is a font or job options issue.
To illuminate the fonts, suggest you use a proper font management tool such as http://www.fontexplorerx.com/mactrial/
Good luck
Carl
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