InDesign CC doesn't work

To begin with, I've been an Adobe customer since Photoshop version ONE- if this forum is the only way to reach an Adobe support channel, it is an epic failure of quality of service for Adobe - truly.
I have downloaded the Indesign CC trial because I am having issues with my InDesign CS6 desktop where it hangs on export of document to PDF  (I use CC at work but am working from home this weekend on old software) = PROBLEM 1
The trial of Indesign CC will not open; a message is displayed regarding permissions / preferences/ access; this makes zero sense as it's my computer however it appears to be an Adobe preferences message = PROBLEM 2
Please advise how to successfully install the CC trial/ reset the Adobe preferences etc. or better yet speak./ email with a person.

The installers fail to set the permissions for the preference folders sometimes. If you are on Mac, see Cant launch new inDesign CC | Adobe Community
For windows, see Replace Your Preferences for the paths to the hidden user profile folders (you'll have to set Explorer to show hidden files) and make sure that both your user and System have full control over the folders and contents.

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                 <h4>Content on this page requires a newer version of Adobe Flash Player.</h4>
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    It's not 100% clear from your post, but you should be aware that CS5 plugins should not work in CS5.5. Because of a CS5.5 bug, CS5 plugins will load in InDesign 7.5.0, but that is fixed in 7.5.1 so they will not load.
    You should lean a bit harder on Virginia Systems. They should be able to tell you how to get them the stack trace from the crash which they should be able to look at and tell you which plugin (if any) is responsible for the crash. I could do it for Mac OS X but I don't know how under Windows. You could start by looking at the Event Viewer, though. That may have some helpful information about the crashes and the faulting module.

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