InDesign CC: Download error EX11

I have tried multiple time to download InDesign CC but the installation failed and this message was shown.
enable to extract to temp directory. please contact customer support (EX11)
Can anyone help?
Thanks
Aurelie

Aurelie-
This link has 3 solutions to try and  includes details of the solultion that KGLAD recommended above (solution 3 below).
Give them a try and let us all know if it takes care of your issue:
Creative Cloud Help | EX11 error when updating or installing Creative Cloud apps
Verify sufficient disk space
User account name under 12 characters
Verify correct file permission
Pattie

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