Indesign CC has stopped scrolling

I have lost the ability to scroll vertically in ID CC. The scroll bar on the righthas disappeared, the hand tool won't do it, and my mousewheel gets no response.
Any ideas out there?

See Replace Your Preferences

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  • InDesign CC has Stopped Working when I try to edit a particular document

    Hi, I am working on a large price list document of 200 pages. Basically it's a very long table which spans the whole 200 pages and is formated to show in two columns on each page.
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    Example of document:
    Ive looked at Windows Even Viewer and the error that it shows is as follows:
    InDesign.exe
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       5297b4c4
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       9.2.0.69
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       c0000005
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       01cf3f773c95ae68
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       D:\Program Files\Adobe\Adobe InDesign CC (64 bit)\Public.dll
       813d1150-ab6a-11e3-801b-8851fb5e5754
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    Thanks
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    Not much to go on there.
    A couple of things to try..
    See if it will open after a reboot.
    See if it will open in the 32 bit version. That also should be installed by default on your Windows system.
    See if it will open in a different user account.
    Try the blind export script and then open the .idml if successful: Adobe Community: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.

  • Adobe InDesign CC has stopped working

    When trying to open InDesign CC (Trial), get error message "
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    It caused other problems in computer.  Proessional technician who cleaned up computer uninstalled inDesign - saying it appeared to be corrupt - and that I should redownload it and reinstall.
    I did that, but the same messages still appear. 
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    This is weird. I re-built my PC a couple of weeks ago and re-installed all the Adobe CC products that I use. Before that, I always found the InDesign defaults file with no trouble. However, now it is nowhere to be found. The path you give in Replace your Preferences doesn't exist. There isn't even an 'appdata' folder. I have searched the whole of the drive and found neither appdata nor InDesign defaults. I have launched Id many times since the re-build, but the path has not been created. Could appdata be hidden? If so, how do I reveal it? All help appreciated.

  • Adobe InDesign CC2014 has stopped working

    I subscribed 2 days ago to Adobe CC but am unable to work on InDesign without getting this response....
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    If you are able to open ID and do other work, the problem has nothing to do with permissions, so you may safely ignore all of that stuff.
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  • Adobe InDesign CS6 Has stopped working error message

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    Was that a typo and you meant NOT all documents?
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  • InDesign CS5 has stopped working

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    thanks

    No doubt.
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  • My mouse was scrolling 'normally' and has stopped scrolling down.  Any suggestions?

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    This
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  • InDesign CS6 "has stopped working" on Windows 7.

    Adobe Community,
    I just bought a new computer and am in the process of downloading my standard set of programs. I'm testing everything out and InDesign fails to stay open past the new project window. The error just reads the it has stopped working and then windows closes it. I got it to work once or twice as an administrator by right clicking on the launch icon and running it as such. But this doesn't always work. I ran into a similar issue with photoshop and resolved it by changing the cache location under the preferences menu. InDesign doesn't have this setting though so I'm out of luck. Anybody come across the same issue? Windows doesn't give me any more specific error information. I'm not sure what to do at the moment.
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    So this is what the event viewer is showing me. Any thoughts? I looked into some other solutions from the suggested thread but had no success.
    Log Name:      Application
    Source:        Application Error
    Date:          2/23/2013 4:58:19 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Randolph-PC
    Description:
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    Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
    Exception code: 0x40000015
    Fault offset: 0x0008d6fd
    Faulting process id: 0x788
    Faulting application start time: 0x01ce1210dbdb1144
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    Faulting module path: C:\Windows\system32\MSVCR100.dll
    Report Id: 218ed7a5-7e04-11e2-a174-94dbc90d401d
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      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-02-23T21:58:19.000000000Z" />
        <EventRecordID>2552</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Randolph-PC</Computer>
        <Security />
      </System>
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        <Data>8.0.1.406</Data>
        <Data>50335e39</Data>
        <Data>MSVCR100.dll</Data>
        <Data>10.0.40219.1</Data>
        <Data>4d5f0c22</Data>
        <Data>40000015</Data>
        <Data>0008d6fd</Data>
        <Data>788</Data>
        <Data>01ce1210dbdb1144</Data>
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        <Data>C:\Windows\system32\MSVCR100.dll</Data>
        <Data>218ed7a5-7e04-11e2-a174-94dbc90d401d</Data>
      </EventData>
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  • Adobe InDesign CC has stopped working windows 8

    I updated Indesign CC, as prompted, and have ran into the following problem:
    Source
    Adobe InDesign CC
    Summary
    Stopped working
    Date
    12/18/2013 12:45 PM
    Status
    Report sent
    Description
    Faulting Application Path:    C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\InDesign.exe
    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    InDesign.exe
    Application Version:    9.1.0.33
    Application Timestamp:    51f6923a
    Fault Module Name:    SETTINGSINCLOUD.APLN
    Fault Module Version:    9.1.0.33
    Fault Module Timestamp:    51f696c0
    Exception Code:    c0000005
    Exception Offset:    000000000002a90a
    OS Version:    6.3.9600.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    bc99
    Additional Information 2:    bc9915e80cab101fccbb74842ffce44c
    Additional Information 3:    e51a
    Additional Information 4:    e51a630f1f1e650aa3f48d7f5705ee0c
    Extra information about the problem
    Bucket ID:    f40b10f0001fd272a5ce204d89a3a95a (125314347)
    I've checked my other CC progams and there is no problem with them.

    This is weird. I re-built my PC a couple of weeks ago and re-installed all the Adobe CC products that I use. Before that, I always found the InDesign defaults file with no trouble. However, now it is nowhere to be found. The path you give in Replace your Preferences doesn't exist. There isn't even an 'appdata' folder. I have searched the whole of the drive and found neither appdata nor InDesign defaults. I have launched Id many times since the re-build, but the path has not been created. Could appdata be hidden? If so, how do I reveal it? All help appreciated.

  • Indesign cs6 has stopped working and needs to close in windows 8

    We have Adobe InDesign CS6 installed on 2 different computers and on both computers it frequently crashes saying "cs6 has stopped working" and closes the application. Restarting it ok for a while and then the same thing happens. We have uninstalled and reinstalled to no avail, no other Adobe products are installed.

    Try trashing the prefs. See Replace Your Preferences

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    The MagicMouse is covered by the same on-year warranty as all Apple products - if it has stopped working properly take it to an Apple store genius bar where they can either find out what is wrong or replace it.

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    Recently suffered the exact same problem.  Solution was (for me) to delete and reinstall Indesign CS6.
    Like you, I am a very long . . . like from the beginning . . .CS products and their earlier Adobe incarnations . . . way back when.
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    Hi,
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    After an uninstall of InDesign and the antivirus software, no solution to the problem.  I went into the startup menu and started doing selected start ups.  I was able to narrow down the conflict to the "windows management instrumentation" program.  When this is not running, I get the message that my ID has reached its activation limit and I need a new number or it needs to be deauthorized on at least one computer.  There are a couple of other programs that need WMI to run as well.  I did go in and delete the preferences since nothing I had was hard to recreate.  Can the other files in the cache be deleted as well?  Will ID look for them and recreate them such as the one in the recovery folder?  Anyway, I had one document that I have been working on be rescaled-very strange.  Everything else was unchanged.  One other thing, when I would get the error message, I would close and then reopen the document without any problem.  However, when I closed it again, even if all i did was view it without changing anything, I would get the prompt if I wanted to save the changes.
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    thanks,
    Clark

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