Indesign CC not opening or saving files

New download of Indesign CC will not open old Indesign CS6 files, or save any new files of its own.
I am getting very racked off with CC. Spent two days waiting for a fix for the type tool crash and now this...I want an extra months refund.

aklevorn wrote:
I just tried opening them right in InDesign and they are working! Sorry for my silly error. I am new to this... Thank you for your help!
I'm guessing that means you were trying to double-click a file to open. When, as Bob suggests, the file association is damaged it usually means there is a problem with the installation (this can be caused by uninstalling an older version after installing a new one), and it's generally easier to reinstall to get full funtionality. You can set a file association through Windows, but you won't see the correct icons for each version.

Similar Messages

I need to make a pdf document, made in photoshop, 'page turn' and then add it to my website. I know I can do this in indesign but indesign will not open pdf files for some inexplicable reason. Any ideas how I can do it without completely starting again?

I need to make a pdf document, already made in photoshop, 'page turn' and then add it to my website as an e-brochure. I know I can do this in indesign but indesign will not open pdf files for some inexplicable reason. Any ideas how I can do it without completely starting again?

Hello waitingone,
please try this (all terms are translated from my German programs to my best knowledge):
1. Did the creator of the pdf file enable the import options?
2. See import options: choose an other visibility option for your layer.
3. Let you show the import options and click into one with a black background and try these out (often a gray is selected).
4. See trimming: try the different modes there. Often works: "Media".
5. Is the pdf file (eg from Word) correctly created?
6. Is the PDF file protected? >>> no import possible.
7. If that does not help, store the pdf file in Acrobat, repair possible errors, run the PDF Optimizer before placing in InDesign.
Good luck!
Hans-Günter

.PDF files will not open without saving first

Since downloading Adobe Reader 11.0.07 on 5/20/14 .pdf files will not open without saving them first. I want .pdf files to open first BEFORE I save them (using Windows 7 and Firefox 30.0)

E Denice wrote:
PDF files will not open and eratically opens multiple pages and then the laptop freezes up.
Doesn't make much sense to me. Methinks details are needed.

InDesign CS5 (Mac OS 10.6) can not open its own file

I need guidance to open an artwork file that in one hour I have to send to the print shop. InDesign refuses to open its own file.
Any clue? Adobe, please help.

Re: InDesign CS5 (Mac OS 10.6) can not open its own file
Bob and Peter
Thank your for helping us out. It was really necessary to ask a coworker to open the file and export it in InDesign markup language.
Three hours later than expected, but it's done!
We are stuck here. I'm a Master Collection user of CS5, using only Dreamweaver, Illustrator, Photoshop, InDesign, Bridge and Acrobat Pro. (I don't know why I bought the Master's). My coleague former Window user, got a Mac in May and downloaded the trial version of Design Studio Standard Collection of CS5.5. Before expiring, we purchased its license and filled it in the active trial version.
A couple of months ago we noticed that were missed Plug Ins on his version and contacted Adobe who instructed us to download the whole files again. We never did because it is a pain to get rid of the missing parts of a pre installed trial version etc.
I will ask Adobe to send a CD disk for his version.
Regards,
Junia

After upgrade to 10.9.1 office for mac 2011 will not open most excel files.

After upgrade to 10.9.1 office for mac will not open most excel files. The files will open in open office. I have tried re-saving as excel file, no joy.
I have repaired permissions, no joy.
below are the results of EtreCheck scan.
Hardware Information:
          MacBook Pro (13-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,1
          1 2.3 GHz Intel Core i5 CPU: 2 cores
          8 GB RAM
Video Information:
          Intel HD Graphics 3000 - VRAM: 512 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 5 days 3:45:14
Disk Information:
          Hitachi HTS545032B9A302 disk0 : (320.07 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 319.21 GB (64.84 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          OPTIARC DVD RW AD-5970H
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
          org.virtualbox.kext.VBoxDrv          (4.1.2)
          org.virtualbox.kext.VBoxUSB          (4.1.2)
          com.logmein.driver.LogMeInSoundDriver          (1.0.3 - SDK 10.5)
Startup Items:
          VirtualBox: Path: /Library/StartupItems/VirtualBox
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.logmein.logmeinblanker.plist 3rd-Party support link
          [System] com.logmein.logmeinserver.plist 3rd-Party support link
          [System] com.logmein.raupdate.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
          [System] com.sharpcast.xfsmond.plist 3rd-Party support link
          [System] com.teamviewer.teamviewer_service.plist 3rd-Party support link
          [System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
          [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
Launch Agents:
          [System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
          [System] com.logmein.logmeingui.plist 3rd-Party support link
          [System] com.logmein.logmeinguiagent.plist 3rd-Party support link
          [System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
          [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
          [System] com.teamviewer.teamviewer.plist 3rd-Party support link
          [System] com.teamviewer.teamviewer_desktop.plist 3rd-Party support link
          [System] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
          [not loaded] .dat0157.000 (hidden)/Users/fboyd3/Library/Application Support/Spotify/SpotifyWebHelper
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.google.keystone.agent.plist 3rd-Party support link
          [not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
          [not loaded] com.spotify.webhelper.plist 3rd-Party support link
          [not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
          [not loaded] org.virtualbox.vboxwebsrv.plist 3rd-Party support link
User Login Items:
          iTunesHelper
          GrowlHelperApp
          Alarm Clock
          Canon IJ Network Scanner Selector2
          Microsoft Database Daemon
          SugarSync Manager
          Neat
          LogMeIn
          Dropbox
          Spotify
          Spotify
          AdobeResourceSynchronizer
Internet Plug-ins:
          LogMeInSafari64: Version: 1.0.730 3rd-Party support link
          OVSHelper: Version: 1.0 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 3rd-Party support link
          AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
          AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 3rd-Party support link
          FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
          DivXBrowserPlugin: Version: 2.1 3rd-Party support link
          LogMeIn: Version: 1.0.730 3rd-Party support link
          Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          LogMeInSafari32: Version: 1.0.730 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          AdobePDFViewer: Version: 11.0.03 - SDK 10.6 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.4 - SDK 10.6 3rd-Party support link
          Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link
          EPPEX Plugin: Version: 3.0.0.0 3rd-Party support link
          WidevineMediaTransformer: Version: (null) 3rd-Party support link
          JavaAppletPlugin: Version: Java 7 Update 25 Outdated! Update
Safari Extensions:
          DivX Plus Web Player HTML5 <video>: Version: 2.1.0.900
          Open in Internet Explorer: Version: 1.0
          ClickToPlugin: Version: 2.5.3
          DivX HiQ: Version: 2.1.0.900
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          Move-Media-Player: Version: npmnqmp 071705000010 3rd-Party support link
          WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
          DivX 3rd-Party support link
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
          Growl 3rd-Party support link
          Java 3rd-Party support link
Old Applications:
          Microsoft Language Register:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
          /Users/[redacted]/Library/Application Support/WebEx Folder/1326
                    Cisco WebEx Event Center:          Version: 1304.07.2811.0 - SDK 10.5 3rd-Party support link
                    convertpdf:          Version: 1.2 - SDK 10.5 3rd-Party support link
                    asannotation2:          Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
          Neat ADF Scanner 2008 10_5:          Version: 1.0.0.15 - SDK 10.5 3rd-Party support link
                    /Library/Image Capture/Devices/Neat ADF Scanner 2008 10_5.app
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          /Users/[redacted]/Library/Application Support/WebEx Folder/1324
                    convertpdf:          Version: 1.2 - SDK 10.5 3rd-Party support link
                    Cisco WebEx Meeting Center:          Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link
                    asannotation2:          Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
                    atmsupload:          Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link
          Amazon MP3 Downloader:          Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Graph:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Office Reminders:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Upload Center:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    My Day:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Alerts Daemon:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Database Daemon:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                    Microsoft Clip Gallery:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
          /Applications/iWork '09
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          /Users/[redacted]/Downloads
                    Install Spotify 7:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 3:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 2:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 4:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 5:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Install Spotify 6:          Version: 1.0 - SDK 10.5 3rd-Party support link
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
              97%          Microsoft Outlook
              16%          Google Chrome
               5%          WindowServer
               3%          Finder
               2%          EtreCheck
Top Processes by Memory:
          180 MB          Finder
          164 MB          soffice
          156 MB          mds_stores
          147 MB          Google Chrome
          131 MB          Numbers
Virtual Memory Information:
          928 MB          Free RAM
          2.59 GB          Active RAM
          1.22 GB          Inactive RAM
          1.57 GB          Wired RAM
          31.52 GB          Page-ins
          1.33 GB          Page-outs

Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper (v 2.8). Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.
The effects of having actually used MacKeeper to do anything are a completely different matter. The fastest way to take an exquisitely designed and painstakingly engineered Mac and make it run like a steaming pile of dung is to install and use such ill-conceived "cleaning" or "security" products. This is just one example of a broad category of time- and money-wasters capable of causing damage that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. Never install such junk on a Mac.
If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
Quit the MacKeeper app if it is running.
Open your Applications folder: Using the Finder's Go menu, select Applications.
Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.

Office 2013 applications cannot be made to show the "Documents" folder when opening and saving files

(Windows Server 2012R2 and Windows 8.1 PRO)
We are redirecting the user's "Documents" folder to the network (using Folder Redirection). The OS hides this fact however, and most applications simply see the "Documents" folder when opening or saving files, including Office 2003.
Office 2013 however displays the actual path, which in this case is:
\\sever1\redirect$\username\documents
Even if you forcibly set the "Default local file location:" in the Options Save area to the 'Documents' folder in, say, Word, Word immediately converts the local path to the network path.
Is there anyway to get Office 2013 to follow the virtual path? All of other apps follow it and expose the users only to "Documents".
Thank you so much.
Dana

There's nothing in my FAQ concerning screen savers, so I'm unsure why you decided to take that approach. From your description, it looks like you only tried a few of the suggestions before throwing in the towel. That's fine, it's your call.
I don't have the problems you described with 10.4.7. Usually when folks have problems after an update, these are caused by either installing an update on an already-corrutped system or they've installed third-party applications or hardware that have been rendered incompatible by the update.
Before installing software updates, you may wish to consider the advice in my "Installing Software Updates" FAQ. Taking the steps therein before installing an update often helps avert problems and gives you a fallback position in case trouble arises.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Photoshop CS5 will not open some tiff files

I'm running Windows 7 64-bit and I'm using Photoshop CS5 as my default program for opening .jpg and .tif files.
Recently I installed a new scanner (Canon Lide210) and I usually save the scanned images as .tif files (for manipulation later).
Images in .tif format saved from scans with my old Canon scanner (that does not work with Windows 7) open fine in Photoshop but images from the new scanner will not open (message says 'Could not complete your request because the file is not compatible with this version of Photoshop').
Can anyone help with this? I always thought tifs were tifs and didn't realise there could be different 'versions'.
I do a lot of detailed artwork and it's important that I can work with tif files (and preferably with this new scanner!!)
Thanks for your help

Thank you all for your help.
The scanner options are to save as JPEG/Exif, TIFF or BMP (with standard, low compression or high compression).
I've just scanned a colour photo and saved it in all three formats (standard compression). All the files now open in PS, with the Camera Raw preview screen (which I've never seen before!).
I've also scanned a black and white drawing, both as a B&W photo and as a B&W document, and saved these scans as TIFFs. Both these now open in PS. The older files that I have not been able to open in PS still do not open. (These files open in MSoft Picture Manager and Quicktime Picture Viewer - though the quality is awful in Picture Viewer.)
It seems to me that whatever was causing the problem might have been 'cured' by some recent software update.
Do you think this is the likely answer? If you'd still be interested to look at one of the rogue files then I could upload one.
Thanks

Photoshop CS6 suddenly does not open a tif-file

... which I just created in the same Photoshop CS6 half an hour ago. The error message when opening says: "Der Vorgang konnte nicht ausgeführt werden, weil diese Datei nicht mit dieser Version von Photoshop kompatibel ist." (could not open because this file is not compatible with this version of Photoshop). The tif-file has more than 10 layers and is about 150 MB big. There was absolutely no error while saving the file in the first place. I already tried opening in 64 and in 32 bit version.
How can this be and how can I get back or repair my file?
Thank you very much in advance!!!

Try opening it in another program like CorelDraw or a simple image viewer like IrfanView.
Mylenium

Problem occurring when opening and saving files in AI SC5 with Windows 7

Hi, I ‘am a Graphic Designer and first time working in UAE Windows 7 is basically the only OS here. My PC is:
HP Elite 7000
Intel® Core™ i5 CPU 2.67GHz
4GB RAM
32-bit
Now to the problem, not that knowledgeable in IT stuff so here goes:
1. Problem occurring when opening and saving files in AI SC5 with Windows 7. (You will actually see a “Not Responding” word coming out while opening and saving files, whether small or large files)
2. Locked layers occasionally are moved accidentally.(Working on multiple layers is normal so we need to lock it specially the once on top. But there are times I still manage to select locked layers)
3. After typing and locking the text, pressing “V” for the arrow key shortcut is still added to the text that is locked. (After typing I lock the text layer with my mouse and Press “V” to activate the arrow key… yes the arrow key is activated but the text is still typing the actual keyboard pressed)
I’ve only use the brand new PC and installer for a month now. Not sure if this is compatibility issues or something else I’m not aware of.
Thanks in advance to people that will reply.
Cheers!!!

Well I’m still wondering if it is compatibility issues because I’m also having problem with Photoshop CS5. These 3 are all bought at the same time (PC, Illustrator and Photoshop installers). The problem I’m having in Photoshop is not that too important, every time I Ctrl+O to view files, all PSD are shown in white paper like icons, no preview, and saving as well.
Or I just purchased a corrupted or pirated installers… Adobe updates are done every time I’m prompted.

I am trying to update Adobe Bridge and Photoshop CS6, because it is not opening my CR2 files taken by my Canon 6D. I have tried to go to help updates, and the software says that it is "Up to Date". However, if I view the plug-in, it says that Camera R

I am trying to update Adobe Bridge and Photoshop CS6, because it is not opening my CR2 files taken by my Canon 6D. I have tried to go to help > updates, and the software says that it is "Up to Date". However, if I view the plug-in, it says that Camera Raw is only version 7.1. I can not find a direct download for Camera Raw 7.3, only the DNG converter, NOT CAMERA RAW! Please Help!

Did you fix your issue? I am having the same one

Photoshop will not open/create new files, cannot resize images etc

Hi to all.
So I'll start with the basics; I am using Photoshop 7 (And yes, I am using it for a specific reason, I'm not interested in migrating to this new $1000 Creative Cloud rubbish), us Australians are getting ripped a new one and I'm happy with the $50 I paid for my copy years ago. (Please do not tell me the answer to my problems is to simply upgrade and go bankrupt. Again, I've been using 7 for a very long time without issue).
I've been using 7 for almost a decade without issue. I stick with it because so far, it's done everything I need, has been reliable up to this point, and my plugins do not work properly with newer versions. I'm also running an older-spec system (Windows XP, 3gb ram etc) as I do a lot of work with older game engines, Source Engine etc.
The issue I'm having doesn't appear to be Photoshop-7 specific however, there are many threads on this that have gone unanswered, and happen in CS3 etc and modern copies as well. I have uninstalled and reinstalled it to no avail. Basically, I cannot open files reliably with it.
If I right click any image file in explorer and click "open with -> Photoshop", photoshop will launch, however it does not open the file. I double checked to ensure the file was not just opening offscreen, however it is definitely not opening at all (as the "close" option does not become available).
If I launch photoshop manually, and click file -> open -> It will open that file, HOWEVER it will not open any more files after that.
It also is very very fickle with simple commands, such as if I hit CTRL + T to go into transform mode and then try to rescale an image, I have to click and drag the corners at least 5-6 times before it will recognize that I am doing so, and it will also ignore the resize that I perform and snap back to normal. Sometimes I have to click things more than once to get them to register. This is not occurring with any other piece of software etc, so I've ruled out that it's an issue with my mouse.
This has only been happening a day, and I cannot think of any particular system changes likely to result in this (ie no abnormal plugins installed recently, no major hardware or software changes). Unless my keyboard has a stuck key or something strange, I'm absolutely at a loss
Is there anyone who can help me, or has heard of this issue?

I am an idiot.
I guess the scratch disk was full or something else. A simple reboot appears to have solved the problem. (I often have my system running for up to 48-64 hours at a time without reboots) as my workdays are around 36 hours at a time, so it could just be a memory constraint from XP.
Hopefully this solves the issue for anyone else who encounters it. Reboot your pc once in a while, give it a clean slate of memory to work with.

Unable to start Photoshop CS6 - could not open a scratch file because the file is locked (Windows)

When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c:\ drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C:\ drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
To get around this issue I first had to give the user that I was logged on with write permissions to the root of the C:\ drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users\Admin\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users\<your logged in username>\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings.
Photoshop and bridge should now start up with no issues.
I hope that this can help others out there as this caused me a great deal of frustration when upgrading to CS6.

station_two wrote:
OK, here comes the explanation of what the scratch disk does and why it's optimal to have it on a physically separate internal drive (not partition!) other than your boot drive
I probably shouldn't say anything since it could complicate this thread, but the rules of thumb can be different under special circumstances when SSD is involved.
IF you have a LOT of empty space on your SSD-based system drive, then Photoshop can actually work great with it's scratch setting pointed at the system drive. This is because a) SSD transfers are much faster than spinning hard drives and b) there's no seek time, so simultaneous transfers to/from scratch and swap files aren't devastating to performance, and you can see a net gain because of the increased I/O throughput over what's possible using a separate spinning drive for scratch.
But if you don't have a huge amount of free space (hundreds of GB) on the system SSD, it's definitely better to use a separate drive, as station_two has said.
Also, up to about a year or so ago, you had to try to severely limit write activity to your SSD drive, since you could actually wear them out by repeated high data write activity. That's pretty much a non-issue now with the advent of things like the SandForce in-drive controller that does wear-leveling inside the drive. Modern drives will last 10 years or more in normal typical use, without special consideration.
As it turns out, making a RAID array of SSDs is a great way to boost performance across the board, have bunches of free space, and ensure even the heaviest usage doesn't shorten the drive life. I have done so, creating a 2 TB system drive C: made from 4 SSDs and Photoshop's swap file (and pretty much everything else) pointed to C:. This system flies, and I can barely tell when Photoshop and/or Windows "goes virtual" and starts using its scratch/swap files heavily. I don't even notice Photoshop auto-saves.
Sorry for the SSD diversion.
Back on topic:
Pretty much everyone who's successfully using a computer - Mac and PC users alike - comes to realize after a while that the task of integrating things on their computers and making everything work falls on THEM, not the developers of applications like Adobe. Some applications pose unique challenges, but to think you can just throw up your hands and try to make it someone else's problem when something goes wrong simply isn't a viable strategy. Maybe that's how things should be, but it's not how it is.
For those of you struggling to get Photoshop to run properly, bear in mind that it's on you to get things working. It works for most folks. It could be a configuration or setup choice you've made that may need revisiting, or some kind of restorative activity that you need to do, or even something very minor like clearing your Photoshop preferences, but it may well take your learning new things and doing things you didn't think you'd have to do to get back to where you can edit photos. It's no one's problem but your own.
So let us here on the forum help you - when we say to do something, try it. We're not here to jerk you around; we're users just like you who have already found the ways to make things work, and we'd like to help you do the same.
-Noel

Unable to start Photoshop CS 6 Beta - could not open a scratch file because the file is locked (win)

The Program does nor start.
I the the following error message:
Gould not open a scratch file because the file is locked, you do not have necessary access perimssens, or another program is using the file. Use the "Properities" command In the WIndows Explorer to unlock the file.
Which file shoud I unlock?
What means "unlock"?
Adda

"Hello, Adda. Most users can use it without problems. Did you set strict permissions on your machine?
Also, is it a small SSD? you lose their speed benefit by not putting Photoshop's scratch file on it."
Most power users are having big problems, We don't put scratch files on our SSDs because we know that this will run those into the ground. They are not intended for the pounding of constant read / write cycles. We also switch off indexing and any other constant cycling technology. Again, SSDs are best use for static files. They are, in fact, intended mainly for super fast launch, which is what they do so well. Obviously, if all you have is an SSD, then you have to live with the shortened life.
I have my scratch files and my TEMP folder set to a huge and empty internal drive. I have my USERS folder hard linked to a different huge internal drive, where I also store MY DOCUMENTS. I have an even larger internal drive where I store MY PICTURES. This has worked flawlessly (and very fast) for CS5 and LR4 Beta 1. Only CS6 complains constantly.
"Yes, I agree, but sometimes, what sounds and smells like a bug is not one, hence the troubleshooting we're trying to do, before QE tries to reproduce it."
This one not may or may not be a bug. But since I own and run dozens of applications, and only CS6 is freaking out constantly, I would say that it is not normal behavior.

I get this error upon launching PS5: "could not open a scratch file because the file is locked .."

I get this error upon launching PS5: "could not open a scratch file because the file is locked or ou do not have the necessary access privileges. Use the 'properties' command in the Windows Explorer to unlock the file". The applicaiton will not launch.
Supporting information - I recently changed the scratch disk from C drive to D drive (the back up/restore drive). The application wont launch so I cant change it back to the C drive.
Questions:
- How to I fix this .. from windows explorer how do I find "the file" that the error message refers to?
- Other ways to fix this?
Thanks Steve

Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.
To help others help you, please read through this article and provide any additional relevant details.

Photoshop won't start: Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file.

Adobe Photoshop CS6 Extended
"Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file."
I've tried finding and checking and fixing permissions but no success.
This happened from one day to the next. I think it has to do with the sn attached to the disk rather then the motherboard. I have the suite co-installed with Symphony 5.05. I've tried reinstalling.
What's to b done? The rest of the Creative Suite 6 (AE, AI etc.) works fine.
Anyone...?
Loui

Have you tried restoring the Preferences yet?

Indesign CC not opening or saving files

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