InDesign CC - protective shutdown when updating InCopy changes

I cannot update changes in an InDesign file that our copy editor passed back to me after making his changes in InCopy. As soon as I attempt to "update all" or selectively make one of the changes the application crashes with a "serious error" and the logs show it is a "protective shutdown."
I am working on a MacBook Pro 8,2 with 12 MB of RAM. The suspect file is on a server in our company network. It was created from a previously created version of the same newsletter - that previous issue was made from an .indt file originally created in CS4, but updated to CC. This is the first time I've worked on this newsletter and used InDesign CC with InCopy CC in the workflow. Previous work using the template in CC has been trouble free (sans InCopy CC).
The copy editor is working remotely outside the network in another state, but he does other work every day using InCopy from that remote location. He has just reported that he was able to open the file on the server in InCopy and checked in everything without incident.
Some key lines in the crash log are:
Process:         Adobe InDesign CC [891]
Path:            /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
Identifier:      com.adobe.InDesign
Version:         9.1.0.33 (9100)
Code Type:       X86-64 (Native)
Parent Process: launchd [138]
OS Version:      Mac OS X 10.7.5 (11G63b)
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
First several lines in the "0 Thread":
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib                  0x00007fff8614282a __kill + 10
1   PublicLib.dylib                         0x000000010110bcb4 ProtectiveShutdown::~ProtectiveShutdown() + 276
2   com.adobe.InDesign.AppFramework          0x000000010db6a0ef 0x10db60000 + 41199
3   PublicLib.dylib                         0x00000001010d6560 CmdUtils::ProcessCommand(ICommand*) + 64
4   com.adobe.InDesign.Open Place           0x000000011516f3b6 0x115149000 + 156598
5   com.adobe.InDesign.Open Place           0x0000000115153e5a 0x115149000 + 44634
. . . (continues)
I can post the entire log report if needed.

What version of InCopy and InDesign are you using? Are they both the same version? Also, this sounds a bit like a server-related issue. How is your network speed? There's a lot of moving parts here so we need to try to isolate the issue. Can you provide some more details regarding your setup and if this problem started occurring all of a sudden or if you've been experiencing this issue from day 1.

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Indesign crashes when updating incopy content

I'm having a lot of bother with (Mac) Indesign CS6 crashing when updating Incopy content. The problem first appeared after upgrading from CS4 to CS6 on OSX 10.6.8.
I've since upgraded to Mountain Lion (10.8.2) and the problem still persists (with fully updated InDesign 8.01 and Incopy).
Incopy is Windows version if that has any bearing on the issue.
The crash occurs when opening an Indesign document with Incopy content that has been edited. I can open the document if I choose not to update content, but ID will subsequently crash if I choose to manually update the content from the assignments dialog. This doesn't happen with all my documents - perhaps about 1 in 4 with Incopy assignments.
I can place the ICML files in a new Indesign document without incedent. In other words the ICML files don't appear to be corrupt.
Suggestions anyone?
Ian

I got another crash. This time just on trying to launch inDesign.
Below is the report. If anyone can help it would be very appreciated.
Process:
Adobe InDesign CS6 [621]
Path:
/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier:
com.adobe.InDesign
Version:
8.0.1.406 (8010)
Code Type:
X86 (Native)
Parent Process: launchd [172]
User ID:
505
Date/Time:
2013-02-14 13:25:08.237 -0500
OS Version:
Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report:
3983 sec
Crashes Since Last Report:
2
Per-App Interval Since Last Report: 2270 sec
Per-App Crashes Since Last Report:   2
Anonymous UUID:
B8865CAA-B81B-3211-BACA-1F5C06EF8F47
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   PublicLib.dylib
0x016c5372 ProtectiveShutdown::~ProtectiveShutdown() + 278
1   PublicLib.dylib
0x016c53f5 ProtectiveShutdown::~ProtectiveShutdown() + 17
2   ObjectModelLib.dylib
0x016082d2 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 28162
3   ObjectModelLib.dylib
0x0160691c ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21580
4   ObjectModelLib.dylib
0x015f70c3 0x15d6000 + 135363
5   ObjectModelLib.dylib
0x015f5742 0x15d6000 + 128834
6   ObjectModelLib.dylib
0x0160566f ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16799
7   ObjectModelLib.dylib
0x016024ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074
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9   com.adobe.InDesign
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Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x942f49ae kevent + 10
1   libdispatch.dylib
0x9a59ec71 _dispatch_mgr_invoke + 993
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0x942f38e2 __psynch_cvwait + 10
1   libsystem_c.dylib
0x9374c289 _pthread_cond_wait + 938
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8   libsystem_c.dylib
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InDesign crashes when updating InCopy ICML files

I created an assignment file with around 20 different stories. The next time I opened InDesign the writer had input text to most of the story files. One story file was a couple of pages of text, the rest were just a few lines of copy, nothing huge. Every time I tried to update the ICML files InDesign crashed. I didn't matter if I only tried updating one story or all of them, it always crashed. I was working on a PC when this happened. I moved over to my Mac to try and updated the ICML files and it crashed there too.
The actual InCopy ICML files on the server were fine. The writer never realized there was a problem. All of the copy was sitting there, so I was able to go back and re-import all the copy.
I did all the basic stuff to resolve the issue like restart, trash the prefs, convert to INX, and try on different computer. Nothing worked, crashed InDesign every time.
I'm currently using CS5, but this same issue came up last year on another project in CS4 as well.
Has anyone had this happen and/or know of a fix other than re-importing all the story files?

Some might call me crazy, but in order to progress with my project I ended up having to create my own work around this crashing bug.
The problem with my situation was that the reviewers had already made their comments in InCopy and it wasn't until I tried opening the .indd file and updating the stories that we received the crash... every time.
My workaround - if the reviewers had made their comments in InCopy, hopefully with track changes enabled, in order to see their comments I did the following:
I opened the .indd file in InDesign CS5.5 (version 7.5.2). DO NOT UPDATE the document with the ICML stories. Instead I unlinked the .icml stories from the main document. I then opened the .icml files in InCopy 5.5. I was able to see the edits that were made by my reviewers and copy and paste them between InCopy and InDesign at that point.
I know, I know. This is totally a crazy thing to need to do when we have such a powerful tool (InDesign and InCopy). It comes down to, you must do what you must do to get the job done. I truly had no other option presented at the time. The project had to complete and the reviewers were not HAPPY to even think about reviewing the content again via PDF shared review.
The best advice I received from other forum users when I proposed the crashing issue was that it could be because of anchored objects being deleted or moved by an InCopy editor. Because InCopy is strictly a text editing tool, there may be an issue that causes InDesign to get frustrated when an edit moves or deletes an anchored object or frame. I had lots of anchored object, interactive objects, etc. in my document. To track down whether an anchored object moved or was deleted by a user was unsurmountable... my workaround, while painful, at least got the job done this time.
Any future projects will be moved back to CS4. That version atleast works with InCopy stories and Interactivity. I am sure one day this will be resolved... just wonder when.

Indesign crashes when updating incopy assignments!

Hi,
I've read through some forums and it appears others are having this problem.
When I open indesign and it says do you want to update links (referring to the incopy assignements) that need updated.
I click ok, and Indesign crashes!!!!
One thing I read could be the issue....
- anchored objects, (incopy can't handle all the anchored objects)
That is RIDICULOUS if that is the issue. If so, Adobe should have had a disclaimer....don't buy incopy if you plan on having more than text in your document.
There are no error messages that come up, the program just crashes. I'm using Indesign CS5 version 7.
A solution I read was to save the indesign file that keeps crashing when updating the assignments as an .idml file.
I tried this and it appeared to work, but what a joke!
This is very unreliable and has caused a lot of stress.
Anyone else have any solutions or can ADOBE come up with a solution???
Thanks

First question is are you fully patched to 7.0.4? If not, download and install that patch.
Second: Do you have Suitcase Fusion 3 installed? If so, try disabling the autoactivation plugin.
Bob

InDesign crashes while trying to update InCopy stories.

InDesign crashes while trying to update stories. I receive "serious error" message.

Our main InCopy guru is away from the forum for a day or so, but maybe someone else (not me) has some ideas. It will help though to get some more basic info.
What versions of ID, IC and your OS? Are the lates patches for ID and IC installed?

InCopy changes are not updating assignments in InDesign?

I work for a magazine and have been having trouble with InCopy and InDesign. When the editor changes any text in InCopy, it sometimes does not appear on my end in the InDesign file. When I open the document and the message: "This document contains links to sources that have been modified. You can updated the modified links now, or update them later using the Links Panel." , I hit "update links" and either it just doesn't or everything disappears. How and why would this be happening? Is there some kind of setting I'm missing?
Has anyone come across to a similar situation?

What version of InCopy and InDesign are you using? Are they both the same version? Also, this sounds a bit like a server-related issue. How is your network speed? There's a lot of moving parts here so we need to try to isolate the issue. Can you provide some more details regarding your setup and if this problem started occurring all of a sudden or if you've been experiencing this issue from day 1.

Changes to layout in InDesign don't go over to InCopy

Hi all,
recently we have been running into a strange phenomenon:
If the designer is just doing changes to the positioning of text frames (ie no edits that change the wrapping of text) updating the assignments does not work reliably.
I can replicate that on my machine (InDesign 5.03/InCopy 5.03; all files reside on a local file server in a folder I have full access to)
I created an InDesign file with several text frames that are exported as an assignment.
If I just move the frames and use "Update all assignments" or "Update assignment" nothing happens and the layout will not update in the opened InCopy assignment.
Afer several attempts (and some waiting in between) I can see the progress bar when updating the assignment - then the changes also show up in InCopy.
The problem is that our designers and editors are working from different locations - the editors will never notice the design changes if they don't show up in InCopy.
Can anyone shed some light on this - we're just starting work on another large cooperative project involving one designer and several editors using InCopy and I really don't want that to happen there...
Best regards
Mike
ps: Strange, I was in the impression this post would go to the InCopy Windows forum - we are working on windows. Sorry for that.
ps2: It seems that the "Update all Assignments" button does not work at all in this case. Selecting the assignment and using "Update Assignment" works better, but not always.

Mike, "Update All Assignments" will only update assignments that are out of date... ones that show the out of date yellow triangle in the ID users's Assignments panel. I know it's not very clear... the command should read "Update All Out of Date Assignments."
Before I get into details about why Adobe doesn't consider an assignment to be out of date when you've clearly changed it, you should know that the command Update Selected Assignment (select it first of course) will force an update even if ID doesn't think it's necessary. So use that command, and have your editors keep an eye on the out of date icon/title bar message in IC so they can choose Update Design.
There are many changes you can make in ID, even to checked-out text frames in an assignment, that don't cause ID to make that assignment go out of date. Moving them around, for example, doesn't make the assignment go out of date because (the thinking goes) the IC user still has the same amount of room in the text frame. Ditto for adding/adjusting non-workflow items to the master page that controls an assignment's spread.
And anything you do to a frame that's not part of the assignment, such as deleting it, adding new ones, changing its size ...again none of these actions directly affect the text of the frames that *are* part of the assignment (assuming text wrap is not involved) so according to ID, the assignment doesn't need updating. So choosing Update All will not do a thing.
BUT if an IC user opens an assignment *after* you've made and saved those changes to the ID file, they'll see the latest version .. with the moved-around text frame, with the new background color from the master page, etc.
I think Adobe is trying to keep a lid on how often the designer needs to push an update to an assignment, reduce the network traffic. That's why the out-of-date icon on an assignment only shows when you've resized/changed columns etc. of a workflow story, or added a new story (exported it to IC and included it in the assignment), or removed a workflow story.
AM

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This is a reproducible crash.
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I select yes and save the document and close it to get back to doc I started with and then Indesign crashes.
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Tia.

Sphynx25 I have the exact problem and have been dealing with it for a couple years now, it's incredibly annoying. I wonder if there's some preference that would eliminate the document from automatically checking the links?? Seems this is what causes the crashes. I fiddled with what I could find in the preferences to no avail.
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I had this week the same issue on Windows XP and share point. I suppose this was a network problem. Normally I work on a Mac or not on a Windows network and I had never this issue before.

In ical why does my wife get an email everytime I update our home calendar but when she makes changes I don't?

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OK, I don't have the exact same problem, but here are a few things you could try.
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Good luck.
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After the latest Security Update 2012-001 (Mac OS X 10.6.8) my Adobe Photoshop CS 8, Dreamweaver 8, and InDesign CS programs crash when I try to save a file.

After the latest Security Update 2012-001 (Mac OS X 10.6.8) my Adobe Photoshop CS 8, Dreamweaver 8, and InDesign CS programs crash when I try to save a file. HELP!!!

Howdy,
Apparently some are reporting that this causes the older PowerPC (PPC) applications that are supported in 10.6 via 'Rosetta' to crash upon attempting to open/save/print using any dialog box, or fail in other similar ways such as simply not printing or quitting, or freezing/hanging/crashing of the application.
I have read of some companies that have indeed submitted proper bug reports to Apple, but that is not a guarantee of a bug-fix being issued.
You might wish to read:
http://www.macintouch.com/readerreports/snowleopard/index.html#d02feb2012
If you are unsure if you are still using PowerPC apps, if the application is currently running, look under the 'Activity Monitior' (in Applications -> Utilities), or alternatively you could check in the System Profiler, Applications. Check the column "Type".
Here is a fairly simple way you can restore you system and restore you applications functionality again, if you don't have a recent clone or good Time Machine backup that you can restore from. If you do, restore from your backup prior to having installed the Security Update 2012-001.
Time Machine restore: http://support.apple.com/kb/ht1427
If you are restoring a backup made by a Mac to the same Mac
With your backup drive connected, start up your Mac from the Lion recovery partition (Command-R at startup) or Mac OS X v10.6 installation disc. Then use the "Restore From Time Machine Backup" utility. Select the backup prior to your issues, and it will be restored back to the state it was in at that time.
If you can't easily restore from a backup, you can instead do the following:
- You first start by reinstalling your OS X 10.6.x, this will preserve all your user data, your applications, no worries there.
- Then install the Mac OS X 10.6.8 Update Combo v1.1 (links provided below)
- Make sure you're printers are showing up correctly in your system preferences, if not, re-add the printers
- Then finally, run the Apple Software Update (by pulling down the Apple Menu), and install any and all remaining updates, except do not then re-install the Security Update 2012-001. It is possible that you may have to reboot after installing some of the updates, and you may even need to run it a 2nd time to make sure that you've got all updates, except NOT the Security Update 2012-001.
Links for 10.6.8 Update Combo v1.1:
http://support.apple.com/kb/DL1399
or the link to directly download this 1.09GB combo updater:
http://support.apple.com/downloads/DL1399/en_US/MacOSXUpdCombo10.6.8.dmg
Cheers,
Daniel Feldman
=======================
MacMind
Certified Member of the
Apple Consultants Network
Apple Certified (ACHDS)
E-mail: [email protected]
Phone: 1-408-454-6649
URL : www.MacMind.com
=======================

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InDesign CC - protective shutdown when updating InCopy changes

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