Indesign CC Reinstall issues

Indesign CC kept crashing at startup, so I removed it from my Applications folder.
The Apps Manager shows InDesign CC as "up to date" (see attached screenshot) ... hard to believe considering I trashed it ...
Now, my Apps Manager won't give me the option of reinstalling it ... what do I have to do to reinstall InDesign CC ... ?

Hi Mylenium,
Thanks for the quick response. The Computer and File information are below.
Computer Info:
iMac 12,2
Intel Core i5 @ 2.7 GHz
24 GB RAM
OS X 10.9.3
InDesign Information:
The user is saving to a network location, but even saving to the local disk has the same issue where it basically undoes all the edits after the file was opened or cannot save at all.
What the user does in the file itself:
Text Changes, Copying Text from another file and pasting it. Other Simple revisions.
We just reinstalled InDesign to see if that will alleviate the issue but hoping there was a more definitive answer as to why this is happening or how to prevent it from happing.
Let me know if you need more information.

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Acrobat and InDesign CS5 file issue

Hi everyone...
My issue is that Acrobat won't or can't convert InDesign CS5 files. It opens Illustrator and Photoshop and converts them to pdf's but not InDesign.
I've tried everything. I've even tried Adobe tech help. No luck. It was a relatively easy procedure in CS4, not to mention a time saver.
Is there someone that knows how to resolve this? Please help as I'm desperate to avoid having to convert all my InDesign files one at a time.

Hi Matthew-
Our workflow often involves combining multiple IND files into a pdf. With CS4, we merely opened acrobat, clicked "Merge Files into a Single PDF" and dropped in the indesign files we wished to combine. Presto- we had one PDF with all IND files put together without having to go through indesign.
In response to your post, I only have CS5 installed, and it seems as though Acrobat doesn't recognize ID CS5 as a program at all. I believe I am current on all InDesign and Acrobat 9 updates to date - I'm running InDesign7.0.2 and Acrobat 9.3.4.
When trying to open IND files through Acrobat, Acrobat launches and gives an error message that states: "Please select a file created by an application that resides on your computer."
Acrobat can't call InDesign CS5 to open at all. Could this be because Acrobat was not updated along with the CS5 suite and therefore doesn't recognize the new CS5 Indesign files?
I read another blog that mentioned it could be a registry problem- they ran CCleaner and ran the registry fix. Then uninstalled and reinstalled both Acrobat and Indesign. What are your thoughts on this method? It's hard for me to try this on my own, as it requires an administrative login- our IT department has us locked out. I would like another opinion before I ask them to help.
Do you forsee a fix from Adobe in the future?
Thanks for your help!
-Julie

InDesign CC Saving issues

When working on a InDesign file a user is unable to save the file to the network or my desktop. Also, if the file is able to save it reverts back to the original state it was in when the file was opened and the user loses all their work. Is there a fix or solution to this problem?
This seems like the issue is spreading to more and more users. Any help would be appreciated.

Hi Mylenium,
Thanks for the quick response. The Computer and File information are below.
Computer Info:
iMac 12,2
Intel Core i5 @ 2.7 GHz
24 GB RAM
OS X 10.9.3
InDesign Information:
The user is saving to a network location, but even saving to the local disk has the same issue where it basically undoes all the edits after the file was opened or cannot save at all.
What the user does in the file itself:
Text Changes, Copying Text from another file and pasting it. Other Simple revisions.
We just reinstalled InDesign to see if that will alleviate the issue but hoping there was a more definitive answer as to why this is happening or how to prevent it from happing.
Let me know if you need more information.

Reinstall Issue

Hello,
I am having extremely sluggish problems with Photoshop Elements 8, yet everything's fine with Premiere Elements 8.
I recently reinstalled Windows 7 on my computer (Dell XPS), then I reinstalled the Premiere Elements and Photoshop Elements programs using the disks that came with the computer. (I bought these two programs when I bought the computer, and these two programs came already-installed on the computer. It also included a disc for each for purposes of reinstall.)
When I open Photoshop Elements 8, the program opens, but even without doing anything, the computer pauses to "load" every few seconds, and for approx a 5 second duration (ie, the mouse icon changes to windows 7's loading icon, which for me is that blue circle that 'spins') When I try to perform actions, I have the same problem and actions take drastically long to execute or the actions just don't register.
I also uninstalled and reinstalled Photoshop Elements, but the problem persisted.
As I mentioned, PREMIERE elements works just fine, as I spent a couple of hours editing video and had none of these slowdown issues.
I'm very frustrated and help would be extremely appreciated. Thank you.
-Zeavo

If you did an Archive and Install, it left a previous system folder. Once you have run the new system long enough to know you have everything you need, you can delete that folder, to free up some disk space.

Indesign CS6 Font issue after saving

I have had this issue come up about about 4 times since I have been running CS6.
When I open a customers document everything is fine no errors. I save it the same way I do the rest of the 30 jobs a day. When I re open the fonts will not load. If I open the customers document again it is fine and all fonts work, this cause problems because all of th changes that have been done need to be redone, because the only way I have found to fix this is to save over it with a new copy of the customers files.
I am running CS^ creative suite on a intel 27" iMac OS 10.7.3
The file is being saved to a prinergy job server not sure what version of server software that is running. We have at least 30 jobs sometimes over 45 indesign jobs a day getting processed and it only seems to be a couple. I tried restarting indesign then the computer but no luck. If I have my troubled document open and the find font window open it shows that there are fonts not available, I then open the customers document and everythign is fine. With both documents open at the same time I can toggle between them and see the fonts are there for 1 but not the other.
Any help would be greatly appreciated.

Are you working with a Packaged file? If so, the problem is probably that youare moving the file out of the directory that holds the Document Fonts folder that is part of the package, or saving with a new name.

Indesign CS3- plugin issue

I'm having a problem with Indesign, within Adobe Master Collection CS3 in that when it's started up it comes up with an error message stating that the application or DLL "Sangamexport.apln" is not a valid windows image, and says to please check the installation diskette. This also causes Indesign to crash when right-clicking on a line or anything else drawn.
This issue cropped up after updating to the latest version, as version 5.0.3 works just fine, however version 5.0.4 does not.
While disabling the plugin does resolve the issue, being a site licence (I work for a school with several hundred PCs on a network with the application installed locally), and every PC that has the latest updates has this exact issue, repeating this on each individual machine is impractical to say the least. Has anyone else experienced this issue?
The PCs are runnning Windows XP, service Pack 3

Jitendra:
   While not specifically addressing this problem, I have obtained the UID (and then derived the UIDRef) of an image by getting the hierarchy interface of the container and then getting the child. This is a snippet of the code:
    UIDRef ItemRef = UIDRef(db, ItemUID); // ItemUID & db (IDataBase *) passed into function; db
    InterfacePtr<IHierarchy> iHierarchy(ItemRef, UseDefaultIID());
       if (iHierarchy != nil)
          if(iHierarchy -> GetChildCount() > 0)
             UID imageuid = iHierarchy -> GetChildUID(0);
HTH.
R,
John

Indesign to PDF issues

HI,
I have created a 310 page book using Indesign CS5. Now that the book is complete, I need to export it to PDF for printing. I have been working on this for about a week and I have tried to export the book at least 20 times, and only once did it work (when it did work, I noticed some errors so I had to fix them and re-export). I am using mac OS 10.6.8. I have read many of the posts about this issue. I have added the txt file to ensure that indesign exports in the foreground "DisableAsyncExports.txt". Which helped me figure out the problem page. I also downloaded the adobe patch 7.0.3. I remade the page and it will export if I export to the end of the book starting on page 220 (the offending page is 228), but when I start from page one, it fails at page 228. I've remade the page three times, but I don't know what is wrong with it. There is no text on the page, just 12 pictures, 4 are .jpg and the remaining 8 are .psd (the background has been removed from the pictures). The 8 psd files are on angles. Any suggestions would be greatly apprecited.

John Hawkinson wrote:
Is your production workflow for the newspaper? I advise a student paper, and we also send single pages, but I think
Our production workflow, for a newspaper, has seperate InDesign files for each content section (not physical section) of the newspaper, because that lets those multiple sections be worked on in parallel. So a "section" in this context can have between 1 and 12 pages in it. In our format (tabloid), we're imposed 4 tabloid sheets to each plate. I can't quiet fathom how you could use a single page per InDesign file though -- how do you do jumps?
Very painfully by copy/paste and careful checking when something gets edited. It's far from ideal, but it's a weekly, not a daily, so we have a bit more time, and the staff is small (as is the paper -- usually 4 or 8 pages, never more than 16 in my years with the group). We need the flexibility to allow each page to be worked on by a different user both to get the last minute rush done and to allow as many people as possible to participate in production if they choose to do it -- the paper is technically a school club, but participation is required of journalism students, and the professor has been pushing for the kids to learn production as well as writing skills.

InDesign CS6 - Exporting Issues, PDF being sent to Photshop and saving as a psd rather than the requested pdf? Please help!

Hi
I have an issue in InDesign CS6. It has been happening the last couple of days now.
When i export to pdf. regardless of quality instead of being saved as a pdf it is being sent to Photoshop which then saves the file as a psd...
I have updated InDesign to the latest CS6 update which helped the issue yesterday but today the same problem is back. Help please what could be the problem and how do I fix it?
Any advice is very appreciated.
Thanks
Sam

ExportPDF is a subscription service for exporting PDF files into Word and Excel, from Adobe Reader. I suspect you need the InDesign forum, as InDesign is the product here.

SCCM 2012 SP1 - SUP role removal or reinstall issue resolution

Hello all,
I just want to share a fix regarding SUP removal (re-install) issue.
I think I found a bug regarding SUP role removal/re-install.
When I try to re-install secondary SUP on a site system, when I remove SUP via AdminUI – Administration – Site - Site Systems, it gets removed from the list but I get the following errors, which makes (re-)installation fail.
Severity
Type        Site code
Date / Time
System     Component
Message ID
Description
Information
Milestone PS1
4/12/2013 10:28:09 PM
SMS02SS401.ICBCAGENT.NET
SMS_WSUS_CONTROL_MANAGER
1021        Site Component Manager detected that this component should be deinstalled from this site system. Site Component Manager will attempt to deinstall the component every 60 minutes. Site Component
Manager will abort the deinstallation if it fails to succeed after 1440 minutes.
Information
Audit        PS1
4/12/2013 10:27:58 PM
sms02ss401.icbcagent.net
Microsoft.ConfigurationManagement.exe 30038
User "ICBC\ll1v3" deleted the role of the Windows NT Server "\\SMS02SS401.ICBCAGENT.NET" as a Software update point in the site control file at site PS1.
Error
Milestone PS1
4/12/2013 10:15:45 PM
SMS02SS401.ICBCAGENT.NET
SMS_WSUS_CONTROL_MANAGER
1020
Site Component Manager failed to reinstall this component on this site system.
Solution: Review the previous status messages to determine the exact reason for the failure. Site Component Manager will automatically retry the reinstallation in 60 minutes. To force Site Component Manager to immediately retry the reinstallation, stop
and restart Site Component Manager using the Configuration Manager Service Manager.
Error
Detail       PS1
4/12/2013 10:15:45 PM
SMS02SS401.ICBCAGENT.NET
SMS_WSUS_CONTROL_MANAGER
580
Could not delete the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\SMS_EXECUTIVE\Threads\SMS_WSUS_CONTROL_MANAGER"
on computer SMS02SS401.ICBCAGENT.NET. The operating system reported error 997: Overlapped I/O operation is in progress.
Information
Milestone PS1
4/12/2013 10:15:40 PM
SMS02SS401.ICBCAGENT.NET
SMS_WSUS_CONTROL_MANAGER
1018        Site Component Manager is reinstalling this component on this site system.
Error
Detail       PS1
4/12/2013 9:14:39 PM
SMS02SS401.ICBCAGENT.NET
SMS_WSUS_CONTROL_MANAGER
580
Could not delete the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\SMS_EXECUTIVE\Threads\SMS_WSUS_CONTROL_MANAGER" on computer SMS02SS401.ICBCAGENT.NET. The operating system reported error 997: Overlapped
I/O operation is in progress.
In fact, the registry is under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_EXECUTIVE\Threads\SMS_WSUS_CONTROL_MANAGER
When I trigger uninstall via AdminUI, it failed to remove, thus it think that it is already there when I try to re-install it.
The fix was to manually remove HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_EXECUTIVE\Threads\
SMS_WSUS_CONTROL_MANAGER registry key then re-try.
Thanks,
Young-
YPae

Yes!!! this worked for me. I have SCCM set up with a number of untrusted forests with a firewall in between my SCCM servers and the untrusted forests. The firewall went down and half of my site servers in the untrusted forests were giving
the "operating system reported error 997: Overlapped I/O operation is in progress" on a number of their components. Finally found this, deleted the reg keys under "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_EXECUTIVE\Threads"
and that allows SCCM to reinstall.

InDesign CS4 Printing issue

Hi:
I use InDesign CS4 in my job as a church office manager. I print bulletins that are usually 3 letter-sized pages, landscape, 2-sided, and newsletters that are 2 11x17 pages, landscape, 2-sided. I'm working in Mac OS 10.5.8.
Until today, I was using a fairly old HP 8100dn printer. When I upgraded from CS3 to CS4 last summer, I found a strange thing: I couldn't print duplex on letter-sized paper from InDesign. No matter what settings I selected, the printing would not duplex. As a workaround, I had to export everything as a PDF and print from Acrobat, where the duplexing worked fine.
Weirdly, 11x17 duplex printing worked correctly from InDesign.
I never solved the problem, but when I posted this on the forum last summer, one responder said that it might have had something to do with the 8100's age and its PostScript Level 2 emulation.
Just today, my office got a new(er) printer, an HP 8150dn. This one has PostScript Level 3 emulation.
Precisely the same problem. Letter-sized won't duplex from ID; 11x17 will. Exporting letter-sized documents to PDF and printing from Acrobat is once again the workaround. It's not the worst thing in the world, but it is a bit of a hassle.
Does anyone have any sort of idea about why this is happening, or better, how it might be fixed?
Thanks much,
GT
PS: ID won't duplex when printing in portrait orientation on letter-sized paper, either.
Message was edited by: It doesn't work!

Well, I fixed it, I think… I googled "Printing issues in Mac OS," which led me to install Gutenprint 5.2.5 — whatever the heck that is — and suddenly duplex printing worked in both landscape and portrait on letter-sized paper.
Unfortunately, and yet not at all surprisingly, I now couldn't print to 11x17 at all. No matter what I did, the printer used Tray 2 (letter), or told me to put custom paper in Tray 1.
So, as a last-ditch attempt to resolve this before I jumped off the roof, I reset the printer to its factory defaults and deleted all traces of it from Mac OS's Printer and Fax window.
Then I created one new printer called "8150 (Gutenprint)" using the Gutenprint driver, and one called "8150 (11x17)" using the default HP driver, both using the same IP address. Lo and behold, when I select the one, I can print duplexed on letter size, and when I select the other, I can do the same on 11x17.
I don't know if this is the sort of thing that a real tech-head would condone, but it finally seems to work. Since I'd never be printing to both printers simultaneously, I figure I can live with this.
If anyone cares to explain to me in layman's terms what Gutenprint is all about, I'd love to be educated…
GT

Indesign CS6 Printing Issues

Having looked at the forums and found Adobe support less than helpful I am hopping that the comunite will be able to help me out on these frustrating issues.
We are having a number of issues while trying to print from InDesign CS6 to our OKI C830 printer
Our setup:
OS: Windows 8 64bit
InDesign CS6 Version: 8.0.1
Printer drivers: PS: 1.2.0.0 & PLC: 1.0.7.0/1.1.7
Printer: Oki C830 /256mb RAM / V1.16
Issues while printing from InDesign:
Printing multiple pages causes an error - undefined offending command stack error
After printing the first page successfully we get the error above.
I implemented the fix outlined in the following link: http://forums.adobe.com/message/2878922#2878922Changed the print option from Binary to ASCII – this helped in so much that we could then print one or two pages as needed.
Booklet printing – When trying to print a booklet it seems that the spread is not understood by the printer Try to print a booklet from ID 6 the pages are printed at random onto a single A4/3 sheet of paper.
As a work around we are fourced to create the document in ID CS6 and then expoort it to ID CS4 for printing.
Also as a side note I have tried printing to our old HP printers and they work fine. Also this issue was present on Windows 7x32 as well.
Thanks in advance for any help provided.
Cheers,
Matthew

The issues you are having can be caused by driver conflicts on the Operating system. If windows * installed the drivers automatically, it may be the wrong drivers. If they were installed from the disc, they may be outdated for Windows 8.
Please take the following steps.
1. If printer is connected by usb, disconnect the usb cable from the computer. If printer is connected on network, turn printer off.
2. Click start then click "Devices and Printers".
3. Right click on printer icon and click "Remove Device"
4. After icon is gone, single left click on Microsoft Document writer and then click Print server Properties at top of page.
5. Click on the drivers tab at the top of that window. Select anything that says "Oki" and select remove. Then select remove driver and driver package.
The driver package may not remove but it's ok as long as the driver is successfully removed.
6. Go to okidata.com and click on "Support" at top of page. In the grey area, select download a driver.
7. Next to select technology, click the dropdown window and select multifunctional product.
8. Another dropdown window will appear. Select the MC860MFP.
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10. Select English MC860nMFP Series 64 Bit PS Driver for Windows (This will be the fifth option down.)
11. In the Driver Download Info box to the right, click the blu underlined file titled MC860Win7x64PS_ENU130.exe
12. Follow the installation instructions.

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I am currently using InDesign CS3 and Acrobat Professional 8.
I received a CS4 file that I could not open from another designer, he saved it as a .inx file which opened in CS3. I made the changes to the document, relink the images, and when I would export to pdf, the images in the design will print with a faint box around them, when in fact they are images that are cutout (have no background). 3 images are .tiffs and one is a .psd. They all look fine on a computer screen, but when it prints, the box shows up. We printed the pdf on several different printers and on one printer there is a box around those images. On another printer the box is not there. I'm not sure if its an Indesign issue, PDF issue or a printer issue. I've tried exporting it as PDF/X-1a:2001, that didn't work.
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Adobe Indesign CS6 Fonts issue

Dear Support,
We have performed a re-installation of Windows 7 Professional 64 bit.
We also had to re-install Microsoft Office Home and Business 2010 as well as Adobe Indesign CS6 and Photoshop CS6.
We have installed all Windows Updates and all Adobe updates.
The problem we are experiencing is that Arial Narrow is detected by Indesign as a seperate font and not a family font.
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Moving to Indesign forum.
Regards,
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Hi
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Trying to reinstall Adobe Photoshop Elements 9 on a new PC. Old PC had hardware issues. I receive this error message - Either Adobe Premier Elements 9 is not installed on the system or has corrupted. So please install Adobe PRemiere Elements 9 and then retry. Since Adobe is not yet installed on the new PC and I'm installed from the original CD ( I purchased) the error message doesn't make sense. Do I need a new license key?

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Indesign CC Reinstall issues

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