InDesign CC -- why does it say I don't have the latest version?

I currently have InDesign CC 9.2, MAC. I have gone to the help menu and "updated" the program. I had someone send me a file that was designed in a trial version of the program; she needed some help with the file. When I tried to open the file I got the message "unable to open this file, it was created in a newer version of the program". If I have CC and update the program how can there be a more current version of the program? How do I fix this problem?
Thanks

She did it on the latest Indesign CC 2014. You can download it from the Creative Cloud app.

Similar Messages

  • Adobe Extension Manager says I don't have the latest version of photoshop. I am trying to install the watermark panel.

    Hi. I am trying to install the watermark panel plugin. I installed the extension manager, and when I tried to install the plugin, the extension manager said I don't have the latest version of photoshop. I thought when you paid into the creative cloud you get all the latest versions?  Lance

    The Creative Cloud has three versions of Photoshop version 13, 14 and 15.  You can install the ones you want I have them and CS2 installed.

  • HT4623 I have an iPhone 4 that I just updated today to ios 6, now when I go to back up the phone to my PC, it says it can't because I don't have the latest version of iTunes. But i have iTunes 10. Please advise.

    I have an iPhone 4 that I just updated today to ios 6, now when I go to back up the phone to my PC, it says it can't because I don't have the latest version of iTunes. But i have iTunes 10. Please advise.

    There is an updated version number 10.7.0.21 that is available if you go to the iTunes link here on Apple.com.  It won't show up under Apple Software Update and if you check for updates via iTunes it likely won't show either.
    HTH

  • I downloaded firefox 6, and restarted computer, but the message under the search window says I don't have the latest firefox. I tried twice. thank you

    I downloaded Firefox 6 and restarted computer, but the message under the search window says I don't have the latest Firefox. I tried twice. Thank you.

    I have a similar problem; but I think the cause of the "already running" message is that my computer crashed.
    I rebooted before I learned to look for the parent lock file, but even when I knew to look for it, I found my original profile folder to be empty.
    So I created another profile folder, and FF works, but I cannot access my old profile folder. When I open the location where it should be, nothing's there. But if I go to profile manager, I see my original profile is still there (and it has a location, it's where it should be - and where it's invisible, but even if I type in this location, nothing comes up).
    I tried making all folders visible (I run Windows 7), but this did not make my old profile visible.
    I want to find it because of the bookmarks I bookmarked recently.

  • Hello, there is a lot of web content that I'm unable to view or hear because I don't have the latest version of Flashplayer. Any advice before I download that?

    Hello,
    There is a lot of web content that I am unable to view or hear because I don't have the latest version of Flashplayer. Should I be concerned about downloading it?

    No, as long as you only download directly from Adobe.
    You can check here:  http://www.adobe.com/products/flash/about/  to see which version you should install for your Mac and OS.
    (If you are running Mavericks: After years of fighting malware and exploits facilitated through Adobe's Flash Player, the company is taking advantage of Apple's new App Sandbox feature to restrict malicious code from running outside of Safari in OS X Mavericks.)
    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
    http://kb2.adobe.com/cps/909/cpsid_90906.html
    and also that you follow the instructions closely, such as closing ALL applications (including Safari) first before installing. You must also carry out a permission repair after installing anything from Adobe.

  • HT201364 I am trying to upgrade to OS X Mavericks but when I click on download it does nothing.  I can't load most apps because it says that I don't have the latest version.  Help! what can I do?

    I am trying to upgrade to OS X Mavericks but when I click on download, nothing happens.  It shows as purchased but nothing is happening.  I have the MacBook Pro Late 2011 model.  I am unable to load any new apps because it says that I don't have the latest OS version.  Does anyone have any suggestions?  I would appreciate it! Thanks

    I installed 'Mavericks' on my Macbook Pro and am sorry I did !
    It wiped my Mac's hard drive totally clean!
    A technician here was able to reload the original OS but all my pictures, files and contacts were
    sent God knows where !
    I should have done a back up, so I learned my lesson the hard way !
    What really annoyed me was that this is an Apple program, so I wrongly assumed it would be a safe download.
    Wrong !
    He told me that others in our small town had experienced the same problem, and since we live in a small community of about 6000, I wonder how many others have had this problem in more populated centers ?
    Everything is thankfully up and running again ( at great expense in time and money )  but I will exercise more jurisprudence in future offers for any upgrades!

  • Why does Firefox tell me that I don't have the latest version of Flash but Adobe tells me that I do?

    Firefox keeps telling me that I have to upload a newer version of Adobe Flash. However, Adobe tells me that I have the latest version. Also, Google Chrome lets me see pages that Firefox will not load because it thinks I don't have the right version of Flash! Any ideas on how to resolve this? Thanks in advance.

    Which version of the Flash player do you have?
    *http://www.adobe.com/software/flash/about/
    You can find the latest Flash player versions for Firefox on this page:
    *http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

  • I've downloaded the newest version 3 times and I'm still getting a message saying I don't have the lasted version. I can't open Pandora because of it. What am I missing?

    I've downloaded the newest version of firefox 3 times and am still getting message that I don't have a current version. I'm not able to open Pandora.com because of this. What am I missing?

    Hi cheryl28,
    It looks like your System Details say you are still on version 3. How have you been trying to update Firefox? Were there any errors during the update? You should look at [[Updating Firefox]] for details.
    You could also try going to http://www.mozilla.org/en-US/firefox/new/
    # Download the full installer for 8.0.1 to your desktop.
    # Close Firefox. Be sure that it isn't still running in the background.
    # Run the installer and re-open Firefox.
    Hopefully this helps!

  • Why when I plug in my iPod does it say I don't have the privilege to makes changes?

    I plugged in my iPod to my computer a couple of days ago at night to sync new music and in the morning when I unplugged it, all the music on my iPod was deleted. I then restored my iPod (as my iTunes instructed me to do) and now when I plug my iPod in to sync all the music in my iTunes that got deleted, it says my iPod cannot be synced because I do not have the privilege to make changes. Help!!

    If you have iTunes 11.1 on the computer and using the same cable for both iPods that indicates a problem with the iPod.
    - Does it charge?
    - Reset the iOS device. Nothing will be lost       
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
      least ten seconds, until the Apple logo appears
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar 

  • ITunes says I don't have the x64 version when I do!

    I recently bought a 32gb iPod touch, it was working fine until I formatted and reinstalled Vista. Now when ever I try to connect and sync my touch, it says that I need the x64 version of iTunes to sync my iPod. I've even reinstalled it too. Any ideas on why it would be doing this?

    I assume you have downloaded the installer and saved it on your PC.
    Have you tried right clicking on the installer and choosing run as administrator?

  • When I try to restore my Ipod touch because it won't turn on, it registers the ipod as an iphone and says it can't restore it becuase I don't have the latest version of Itunes even though I do? How do I fix this?

    Please help me!!!!

    BEfore you try to Restore it, try a simple Reset.
    Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears (ignore the Slide to Power Off option that shows up first).

  • TS4062 Why does my I phone 5 not have the latest itunes

    Updating I phone 5 with I tunes latest version

    What seems to be your problem...?
    On the phone iTunes is an App that Accesses the iTunes Store...
    The Latest Version of the Application iTunes is meant for your Computer.

  • Why does FF4.0 experience hang problems when the latest version of the Adobe Flash plugin is enabled?

    I have tried uninstalling and reinstalling the latest version of Adobe Flash plugin, determined that this is the only version of the plugin recognized by FF, and determined that there is no Adobe extension running. The hang problems occur when opening most all web pages or when clicking on the sidebar and last for 10 to 30+ seconds. If the plugin is disabled, then there are no hang problems.

    New plugins have never been downloaded automatically by Firefox, but Firefox scans the registry to search for new plugins.
    * https://developer.mozilla.org/en/Gecko_Plugin_API_Reference/Plug-in_Basics#How_Gecko_Finds_Plug-ins
    * https://developer.mozilla.org/en/Adding_Extensions_using_the_Windows_Registry

  • Why does Firefox 22 work so poorly with the latest version of Yahoo Email??

    I cannot open some folders, I cannot open some emails, so under Firefox 22 I find the newest version
    of Yahoo Email is crippled. Under Firefox 21, the same email functions quite a bit better.

    Please update to the current Firefox 22.0 release.
    *Help > About Firefox
    *https://support.mozilla.org/kb/update-firefox-latest-version.
    *https://support.mozilla.org/kb/Updating+Firefox
    The Firefox 21 version that you currently run is no longer supported with security updates.
    *It is important to update Firefox and add-ons to the latest version to get all security fixes.
    You can try basic steps like these in case of issues with web pages:
    Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
    *Hold down the Shift key and left-click the Reload button
    *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
    *Press "Command + Shift + R" (Mac)
    Clear the cache and the cookies from websites that cause problems.
    "Clear the Cache":
    *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
    *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • The icon moves on my toolbar and bookmarks and all are gone on that version. When I try to open Firefox from my email, it tells me I don't have the latest version, even though I've downloaded it about three times in the last two days. What's the deal?

    First I notice your icon was gone so I figured I'd moved it by mistake. I put it back, but most of my bookmarks were gone. I then noticed I had two icons, one on right side one on left of my Mac. Tried to download new version. Didn't work, went to preview? Weird. Tried the version that's for Yahoo. That seemed to work, my bookmarks were back, but today it says that's an old version and I must update if I want to open something from Firefox from my email. So I did and once again I had two icons on page. It has done this a couple times. So I'm going in circles. I've done nothing new to my less than 3-year-old iMac and have never had this problem or anything remotely like it before.

    Did you manage to get it working mine disappeared after I while I managed to download it but now my laptop/iTunes won't recognise my iPhone!

Maybe you are looking for

  • How do i use udisksvm and traydvm

    Using newest version of Arch with newest Openbox and Tint2. Ive installed udisksvm, which in turn installs traydvm. This package is supposed to keep watch on attached usb devices and give me a trayicon that says something was plugged in. My problem i

  • ITunes 10.7 crashes all apps on Mountain Lion including Force Quit. First system wide prob with an apple computer since OSX introduced. Any ideas?

    updated to iTunes 10.7  from app Store last night. After the update, iTunes opens then stalls with the "spinning pizza wheel". Force Quit is unresponsive and will not shut it down. If I then open other applications say Safari for example, the problem

  • How to select perticular row in table control for BDC

    Hi all I want to select perticular row in table control for deletion through BDC. My transaction is CA02, My input is  material no and plant , then it display table control with work center. Now i want to select W999 cost center and delete through BD

  • How do i play avi files on macbook pro

    Hi, I'm having problems playing .avi files on my macbook pro. Have donloaded DivX and Flip for mac but neither seems to help. .wmv files are fine. Thanks

  • Skype won't maximize

    Hello. I'm having a problem with Skype. Whenever I start it, it opens minimized and I can't maximize it. I have IE installed, infact I'm using it right now. I also have tried the "Skype_old" thing and it doesn't work. I have tried reinstalling Skype,