InDesign crashes at "starting up panels..."
Hi there.
I'm running CS6 on a Dell Optiplex 9010-
Windows 7 Enterprise Service Pack 1
Processor Intel 15-3570 @340 Ghz, 8.00 GB of RAM
64-bit OS
At indicated I have the common crash on panel strat up.
this seems to be intermittent- no trouble yesterday, then a series of crashes.
Updated everything about an hour ago, crashes stopped, worked well, finished somethng and closed it.
now it is crashing again, same message...
I've tried resetting preferences with the ctrl-alt-shift-open command- no difference...and then...
of course it now just opened, before I posted this email!
if anyone had any insights into this intermittent issue, it is bound to occur again.
cheers
Theo
Replying to my own unanswered question- tragic really, I wonder if anyone will read it?
Anyway. I've identified that the problem (it came straight back again) relates to the "Support for JavaScript.rpln" file in the "Adobe InDesign CS6/Required" folder.
If I rename the file to 'Support for JavaScript.rpln.old' and rerun InDesign it obviously fails.
I then rename the file back to .rpln and inDesign opens fine- just the once.
next time round it woin't open and comes up with the same error.
can anyone shed light on this for me?
cheers
Theo
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Process: Adobe InDesign CC [379]
Path: /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
Identifier: com.adobe.InDesign
Version: 9.1.0.33 (9100)
Code Type: X86-64 (Native)
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User ID: 502
Date/Time: 2013-12-28 10:14:11.845 +1100
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: FA1527C1-458E-A65D-C0B4-4EA4CC96E0BB
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
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Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff91cb9866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff91cc935c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff9108dbba abort + 125
3 libc++abi.dylib 0x00007fff8cdeb141 abort_message + 257
4 libc++abi.dylib 0x00007fff8ce10aa4 default_terminate_handler() + 240
5 libobjc.A.dylib 0x00007fff8c66e322 _objc_terminate() + 124
6 libc++abi.dylib 0x00007fff8ce0e3e1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8ce0de6b __cxa_throw + 124
8 com.adobe.dvacore.framework 0x00000001006b167f dvacore::filesupport::DirHelper::Create() + 687
9 com.adobe.dvacore.framework 0x00000001006b25c1 dvacore::filesupport::DirHelper::PrefDir() + 129
10 com.adobe.dvacore.framework 0x00000001006c0f07 dvacore::filesupport::Dir::PrefDir() + 23
11 com.adobe.exo.framework 0x00000001028a8025 exo::app::AppBase::LoadAppSettings() + 21
12 com.adobe.exo.framework 0x00000001028a7a9e exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 942
13 com.adobe.InDesign.Application UI 0x0000000114ab0807 0x11497a000 + 1271815
14 com.adobe.InDesign.AppFramework 0x000000011486e605 0x114762000 + 1099269
15 com.adobe.InDesign.AppFramework 0x000000011486ea7e 0x114762000 + 1100414
16 com.adobe.InDesign 0x0000000100001dbc main + 412
17 com.adobe.InDesign 0x0000000100001bb4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff91cba662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8fa4e43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8fa4e152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff91cb9716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91ccac77 _pthread_cond_wait + 787
2 com.apple.CoreServices.CarbonCore 0x00007fff864f6c37 TSWaitOnConditionTimedRelative + 148
3 com.apple.CoreServices.CarbonCore 0x00007fff864c738d MPWaitOnQueue + 192
4 PMRuntime.dylib 0x0000000101661be1 0x101660000 + 7137
5 com.apple.CoreServices.CarbonCore 0x00007fff864c790b PrivateMPEntryPoint + 58
6 libsystem_pthread.dylib 0x00007fff91cc8899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff91cc872a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff91cccfc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff91cb9e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91cc9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91cccfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff91cb9e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91cc9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91cccfb9 start_wqthread + 13
Thread 5:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff91cb99aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8f325d43 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff91cc8899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff91cc872a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff91cccfc9 thread_start + 13
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0 libsystem_kernel.dylib 0x00007fff91cb99aa __select + 10
1 com.extensis.cpp-core-framework 0x000000010ec2162d GIPCReceiver::OSWaitForData() + 2975
2 com.extensis.cpp-core-framework 0x000000010ec16004 GIPCClient::ReceiverThreadProc(GThread*) + 798
3 com.extensis.cpp-core-framework 0x000000010ec949d5 GThread::PthreadInternal(void*) + 223
4 libsystem_pthread.dylib 0x00007fff91cc8899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff91cc872a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff91cccfc9 thread_start + 13
Thread 7:: Agent IF Message Handler
0 libsystem_kernel.dylib 0x00007fff91cb9716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91ccac3b _pthread_cond_wait + 727
2 com.extensis.cpp-core-framework 0x000000010ec53b64 GSemaphore::TimedWait(unsigned int) + 76
3 com.extensis.cpp-core-framework 0x000000010ec1a8bd GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
4 com.extensis.ExtensisFontManagement.sdk 0x000000010f1f5695 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
5 com.extensis.ExtensisFontManagement.sdk 0x000000010f1f5db2 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
6 com.extensis.cpp-core-framework 0x000000010ec949d5 GThread::PthreadInternal(void*) + 223
7 libsystem_pthread.dylib 0x00007fff91cc8899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff91cc872a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff91cccfc9 thread_start + 13
Thread 8:: IPCDataHandler for rcvr: FMClient.502.379.140735182103312.1
0 libsystem_kernel.dylib 0x00007fff91cb99aa __select + 10
1 com.extensis.cpp-core-framework 0x000000010ec1d895 -[IPCDataHandler handleDataFromSocket:] + 2197
2 com.apple.Foundation 0x00007fff8facd70b __NSThread__main__ + 1318
3 libsystem_pthread.dylib 0x00007fff91cc8899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff91cc872a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff91cccfc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff91cb5a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91cb4d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8f2da315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8f2d9939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8f2d9275 CFRunLoopRunSpecific + 309
5 IMSLib.dylib 0x000000011fb917da 0x11fb8d000 + 18394
6 IMSLib.dylib 0x000000011fb91f8e 0x11fb8d000 + 20366
7 IMSLib.dylib 0x000000011fba21a4 0x11fb8d000 + 86436
8 IMSLib.dylib 0x000000011fbaf86d 0x11fb8d000 + 141421
9 IMSLib.dylib 0x000000011fba69b5 0x11fb8d000 + 104885
10 IMSLib.dylib 0x000000011fb995f4 0x11fb8d000 + 50676
11 libsystem_pthread.dylib 0x00007fff91cc8899 _pthread_body + 138
12 libsystem_pthread.dylib 0x00007fff91cc872a _pthread_start + 137
13 libsystem_pthread.dylib 0x00007fff91cccfc9 thread_start + 13
Thread 10:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff91cb5a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91cb4d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8f2da315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8f2d9939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8f2d9275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8facd907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff8facd70b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff91cc8899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff91cc872a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff91cccfc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff91cb9e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91cc9f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91cccfb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff76896310 rcx: 0x00007fff5fbfef38 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff5fbfef60 rsp: 0x00007fff5fbfef38
r8: 0x0000000000000000 r9: 0x00007fff910b5900 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff5fbff0c0 r13: 0x00006000003143c8 r14: 0x0000000000000006 r15: 0x00007fff5fbfefa0
rip: 0x00007fff91cb9866 rfl: 0x0000000000000206 cr2: 0x00007fff8cdf90e0
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x100000000 - 0x100005fff +com.adobe.InDesign (9.1.0.33 - 9100) <B7C09BD6-74AF-323E-8D22-D5E1F7965643> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
0x10000c000 - 0x10000eff7 +com.adobe.InDesign.InDesignModelAndUI (9.0 - 0) <612870BE-869E-3165-9714-55F900A66BCC> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0x100014000 - 0x10001cfff +com.adobe.coretech.adobesplashkit (AdobeSplashKit Version 1.0 - 1.0) <65BFDA83-4121-3D12-9BBE-9F4FF1DB3D6A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x100025000 - 0x10002ffff +ASLSupportLib.dylib (1) <1039F962-C495-36E4-B868-3DA5C43E3EBF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/ASLSupportLib.dylib
0x100037000 - 0x10012cfff +DV_WidgetBinLib.dylib (1) <E9E8E0B7-A59C-30F0-9E3A-6E096AA18C48> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/DV_WidgetBinLib.dylib
0x1001c1000 - 0x100206ff7 +TextPanelLib.dylib (1) <D57C5ADC-53A7-347C-8F44-30ABBE243FB2> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/TextPanelLib.dylib
0x100223000 - 0x100384fff +WidgetBinLib.dylib (1) <AB920F70-D419-3EB0-99E3-CA007895128B> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/WidgetBinLib.dylib
0x100436000 - 0x1005ffff7 +com.adobe.owl (AdobeOwl version 5.0.13 - 5.0.13) <E9BEFE93-8AB5-3EF9-B59E-69208015C7FA> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x100642000 - 0x100886ff7 +com.adobe.dvacore.framework (7.0.853914 - 7.0.853914.0) <75BA2F95-1D2C-3844-AE13-35ADD4B3F3CC> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x10094d000 - 0x100ddaff7 +com.adobe.dvaui.framework (7.0.853914 - 7.0.853914.0) <DF5970A5-A55D-3CBB-84D2-51582F22D5F4> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x101070000 - 0x101070fff +com.adobe.InDesign.InDesignModel (9.0 - 0) <7DCCCD9E-8ECB-330B-84AF-4F090F82BBBA> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0x101075000 - 0x101083fff +com.adobe.boost_threads.framework (7.0.847203 - 7.0.847203.0) <A0AE19A9-2B8E-310A-8AC1-0E2E026E7A40> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x101099000 - 0x10109fff7 +com.adobe.boost_date_time.framework (7.0.847203 - 7.0.847203.0) <F30F59C3-41C0-3DB1-899A-E2491EA25263> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x1010ae000 - 0x101516fff +PublicLib.dylib (1) <84561314-CC42-3485-9219-1977F0F39804> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PublicLib.dylib
0x101660000 - 0x10166afff +PMRuntime.dylib (1) <0164EA5E-E56E-332F-901A-5E514833C38F> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PMRuntime.dylib
0x101673000 - 0x10168aff7 +com.adobe.AFL (AdobeAFL 1.5.0 - 1.5) <1C46F2BE-2E4D-3E25-ACDF-85E2962B92DF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeAFL.framework/Versions/A/AdobeAFL
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0x115b17000 - 0x115b7dfff +com.adobe.InDesign.Book (9.1.0.33 - 0) <04687BA9-AAB6-3DEF-A1CB-387134C9C01C> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/Book.InDesignPlugin/Book
0x115b94000 - 0x115bcdfff +com.adobe.InDesign.CellStyles (9.1.0.33 - 0) <99BB7B71-EDF0-361B-B168-A9AB3025E24D> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/CellStyles.InDesignPlugin/CellStyles
0x115be0000 - 0x115c70ff7 +com.adobe.InDesign.CJK Text Attributes (9.1.0.33 - 0) <81D0AE00-2265-39ED-900F-C55FF6B383A7> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/CJK Text Attributes.InDesignPlugin/CJK Text Attributes
0x115c93000 - 0x115d19fff +com.adobe.InDesign.CJKGrid (9.1.0.33 - 0) <C2AE712A-12DC-3666-A8F6-CE4572E22B87> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/CJKGrid.InDesignPlugin/CJKGrid
0x115d35000 - 0x115e32fff +com.adobe.InDesign.Color Management (9.1.0.33 - 0) <33023C59-D4C5-3BF2-8C42-54BD6E50E651> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/Color Management.InDesignPlugin/Color Management
0x115e5f000 - 0x115ec6fff +com.adobe.InDesign.CompFontMgr (9.1.0.33 - 0) <3058E746-133A-343A-8ED2-6AC33635DDDE> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/CompFontMgr.InDesignPlugin/CompFontMgr
0x115ede000 - 0x115f35fff +com.adobe.InDesign.Conditional Text (9.1.0.33 - 0) <0F92B4B6-9877-38A5-AE21-77558C13513F> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/Conditional Text.InDesignPlugin/Conditional Text
0x115f4e000 - 0x115f82ff7 +com.adobe.InDesign.ContentDropper (9.1.0.33 - 0) <770161E3-FD66-3F7E-9590-8081A26EBF87> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/ContentDropper.InDesignPlugin/ContentDropper
0x115f96000 - 0x115fbcfff +com.adobe.InDesign.Dialog Layout (9.1.0.33 - 0) <A707ECDB-55B2-3E5F-8AB7-41AF8B5E88A9> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/Dialog Layout.InDesignPlugin/Dialog Layout
0x115fce000 - 0x115ff4fff +com.adobe.InDesign.Document Actions (9.1.0.33 - 0) <49E39D70-73A7-34AB-9A85-6CB1E72E296C> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/Document Actions.InDesignPlugin/Document Actions
0x116001000 - 0x1161dcfff +com.adobe.InDesign.Document Framework (9.1.0.33 - 0) <C3CE0E63-77DE-3E9E-993D-9F67D2936C47> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/Document Framework.InDesignPlugin/Document Framework
0x116219000 - 0x116223ff7 +com.adobe.InDesign.Document UI (9.1.0.33 - 0) <55DDF1E6-E82B-3200-9290-83A58959DB28> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/Document UI.InDesignPlugin/Document UI
0x11622d000 - 0x11627cff7 +com.adobe.InDesign.DV_Widgets (9.1.0.33 - 0) <A68057AD-EC2D-374C-8141-0C6D614192FD> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/DV_Widgets.InDesignPlugin/DV_Widgets
0x1162b1000 - 0x11660efff +com.adobe.InDesign.Dynamic Documents (9.1.0.33 - 0) <010593B4-AEE5-3454-AF7B-FBFE8A6A907E> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Required/Dynamic Documents.InDesignPlugin/Dynamic Documents
0x116656000 - 0x11674dfff +com.adobe.AGMFL (AdobeAGMI have the same crash problem, and right now I've found only this one topic. Still got no idea why InDesign crashes while starting trackers?
I use CC english international version @ dell vostro, win7. Deleting preferences files or setting permision change nothing.
Just installed Polish version, it runs ok.
regadrs
Podpis problemu:
Nazwa zdarzenia problemu: APPCRASH
Nazwa aplikacji: InDesign.exe
Wersja aplikacji: 10.0.0.70
Sygnatura czasowa aplikacji: 5362b4ea
Nazwa modułu z błędem: MSVCR110.dll
Wersja modułu z błędem: 11.0.51106.1
Sygnatura czasowa modułu z błędem: 5098826e
Kod wyjątku: 40000015
Przesunięcie wyjątku: 00000000000740da
Wersja systemu operacyjnego: 6.1.7601.2.1.0.256.48
Identyfikator ustawień regionalnych: 1045
Dodatkowe informacje 1: 50c4
Dodatkowe informacje 2: 50c4d85164a96dd87444c41de660c100
Dodatkowe informacje 3: 1a29
Dodatkowe informacje 4: 1a29553cbfccbd746079791d5d3ddec5
Przeczytaj w trybie online nasze zasady zachowania poufności informacji:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0415
Jeśli zasady zachowania poufności informacji w trybie online nie są dostępne, przeczytaj nasze zasady zachowania poufności informacji w trybie offline:
C:\Windows\system32\pl-PL\erofflps.txt -
First InDesign crashed on starting up with a message a major error ocurred.
Could not getting running after several attempts. It kept crashing. Also on opening a document or just launching InDesign.
Reinstalled indesign ( I am using CS6 ). Now it does not even start. On start up it gives the message: InDesign unexpectatly quit.
It worked fine till a few days ago. Just working on some documents.
What is te issue?
thanks.Hi Peter,
found the folder and emptied it.
Not working.
http://pastebin.com/PftvhMHb
thanks -
Indesign CS6 Crashes on start up
My Indesign crash on the start up.
Once started it quits unexpectedly. I never get any tool bars or anything just before that stage it quits.
I've reset my home directory permissions and acls but it still doesn't work.
Any ideas?Have you showing hidden folders/files?
http://windows.microsoft.com/en-ie/windows/show-hidden-files#show-hidden-files=windows-7
http://www.tech-recipes.com/rx/3104/os-x-show-hidden-files-and-folders-in-mac-os-x-finder/ -
InDesign 6.0 on Windows 7 crashes on start after time change
My InDesign 6.0 running on Windows 7 crashes on start. I was working on the program when my system time changed last night and now there is an error between two time stamps. I have followed the instructions to remove the preferences, to remove the defaults and have reinstalled everything. I can't find the SavedData file based on the instructions. What should I do next?
Here is the crash report.
Version=1
EventType=APPCRASH
EventTime=130594285899142630
ReportType=2
Consent=1
UploadTime=130594285899462648
ReportIdentifier=e25ae4d0-62c2-11e4-8a17-026090540701
IntegratorReportIdentifier=e25ae4cf-62c2-11e4-8a17-026090540701
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=InDesign.exe
Sig[1].Name=Application Version
Sig[1].Value=8.0.2.413
Sig[2].Name=Application Timestamp
Sig[2].Value=51fb7197
Sig[3].Name=Fault Module Name
Sig[3].Value=ObjectModel.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=8.0.2.413
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=51fb7185
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000179d4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
UI[3]=Adobe InDesign CS6 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ObjectModel.dll
LoadedModule[5]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\PMRuntime.dll
LoadedModule[6]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[7]=C:\Windows\system32\dbghelp.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\tbb.dll
LoadedModule[10]=C:\Windows\system32\MSVCP100.dll
LoadedModule[11]=C:\Windows\system32\MSVCR100.dll
LoadedModule[12]=C:\Windows\syswow64\USER32.dll
LoadedModule[13]=C:\Windows\syswow64\GDI32.dll
LoadedModule[14]=C:\Windows\syswow64\LPK.dll
LoadedModule[15]=C:\Windows\syswow64\USP10.dll
LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[17]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[18]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[19]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[20]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[21]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Database.dll
LoadedModule[22]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Public.dll
LoadedModule[23]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ACE.dll
LoadedModule[24]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[25]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[26]=C:\Windows\syswow64\ole32.dll
LoadedModule[27]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\BIB.dll
LoadedModule[28]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\CoolType.dll
LoadedModule[29]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\MPS.dll
LoadedModule[30]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AGM.dll
LoadedModule[31]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ARE.dll
LoadedModule[32]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\BIBUtils.dll
LoadedModule[33]=C:\Windows\syswow64\WS232.dll
LoadedModule[34]=C:\Windows\syswow64\NSI.dll
LoadedModule[35]=C:\Windows\system32\MPR.dll
LoadedModule[36]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AFL.dll
LoadedModule[37]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icuuc40.dll
LoadedModule[38]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icudt40.dll
LoadedModule[39]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icuin40.dll
LoadedModule[40]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\amtlib.dll
LoadedModule[41]=C:\Windows\system32\WINHTTP.dll
LoadedModule[42]=C:\Windows\system32\webio.dll
LoadedModule[43]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[44]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[45]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[46]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[47]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[48]=C:\Windows\system32\WINNSI.DLL
LoadedModule[49]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\adobecaps.dll
LoadedModule[50]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boostfilesystem.dll
LoadedModule[51]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boostsystem.dll
LoadedModule[52]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boostregex.dll
LoadedModule[53]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icucnv40.dll
LoadedModule[54]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ASLSupport.dll
LoadedModule[55]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\WRServices.dll
LoadedModule[56]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[57]=C:\Windows\WinSxS\x86microsoft.windows.common-controls6595b64144ccf1df6.0 .7601.17514none41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[58]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\WidgetBin.dll
LoadedModule[59]=C:\Windows\syswow64\IMM32.dll
LoadedModule[60]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[61]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeOwl.dll
LoadedModule[62]=C:\Windows\WinSxS\x86microsoft.windows.gdiplus6595b64144ccf1df1.1.7601.18 455none72d576ad8665e853\gdiplus.dll
LoadedModule[63]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeOwlCanvas.dll
LoadedModule[64]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\adbeape.dll
LoadedModule[65]=C:\Windows\WinSxS\x86microsoft.vc90.crt1fc8b3b9a1e18e3b9.0.30729.6161none 50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[66]=C:\Windows\WinSxS\x86microsoft.vc90.crt1fc8b3b9a1e18e3b9.0.30729.6161none 50934f2ebcb7eb57\MSVCP90.dll
LoadedModule[67]=C:\Windows\system32\uxtheme.dll
LoadedModule[68]=C:\Windows\syswow64\profapi.dll
LoadedModule[69]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[70]=C:\Windows\system32\propsys.dll
LoadedModule[71]=C:\Windows\system32\ntmarta.dll
LoadedModule[72]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[73]=C:\Windows\system32\dwmapi.dll
LoadedModule[74]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[75]=C:\Windows\system32\rsaenh.dll
LoadedModule[76]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[77]=C:\Windows\system32\mscms.dll
LoadedModule[78]=C:\Windows\syswow64\USERENV.dll
LoadedModule[79]=C:\Windows\system32\apphelp.dll
LoadedModule[80]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\updaternotifications.dll
LoadedModule[81]=C:\Windows\system32\NETAPI32.dll
LoadedModule[82]=C:\Windows\system32\netutils.dll
LoadedModule[83]=C:\Windows\system32\srvcli.dll
LoadedModule[84]=C:\Windows\system32\wkscli.dll
LoadedModule[85]=C:\Windows\SysWOW64\taskschd.dll
LoadedModule[86]=C:\Windows\system32\XmlLite.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe InDesign CS6
AppPath=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exeYes, my CS6 InDesign still crashes after all that. I tried starting Windows and then InDesign in safe mode but InDesign still didn't start. The error was the same as before. I keep thinking there is that saved data file is somewhere I can't find it.
- System
- Provider
[Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-11-03T15:24:26.000000000Z
EventRecordID 59657
Channel Application
Computer aradag3
Security
- EventData
InDesign.exe
8.0.2.413
51fb7197
ObjectModel.dll
8.0.2.413
51fb7185
c0000005
000179d4
700
01cff77a37764697
C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ObjectModel.dll
7e7d79cb-636d-11e4-8b1f -
Indesign CC 64bits crash on Start Win 8.1
Bonjour !
My indesign CC is crashing at start after i had resinstalled.
The crash happens during the splash screen.
Why did i resintalled adobe CC ?
I have resinstalled the app because AdobeUpdater went crazy.
It was using 99% of processor...
I uninstalled all abode apps and delete the adobeUpdater file.
Now is not working, crash on splash screen.
I've tried the indesign CC 32 and it's working. I 've tried to run Indd as a administrator,
nothing change.
Can you help me ?
Merci.Have you tried clearing the prefs and caches of InDesign
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