InDesign Crashes in Windows 7 x64

I have a user who has been working in CS5 for a year or so who we recently setup with a new computer running Windows 7 Business 64-bit. Since the upgrade and a clean install of CS5 she's been experiencing frequent crashes in InDesign, usually when placing elements or saving. The event log messages all show similar descriptions:
Faulting application name: InDesign.exe, version: 7.0.4.553, time stamp: 0x4d890440
Faulting module name: Public.dll, version: 7.0.4.553, time stamp: 0x4d8903ca
Exception code: 0xc0000005
Fault offset: 0x00177873
Faulting process id: 0x7f0
Faulting application start time: 0x01cc310973b097fa
Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\InDesign.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\Public.dll
Report Id: 0a11cec6-9cfd-11e0-8922-78acc0b7d4f4
In addition to the faulting module Public.dll (which is the most common), we have seen faulting modules IMAGE.RPLN, ObjectModel.dll, APPFRAMEWORK.RPLN and PACKAGE AND PREFLIGHT.RPLN.
Does anyone have any suggestions on what could be causing these crashes?
Thanks in advance.
Ray

In addition to the faulting module Public.dll (which is the most common), we have seen faulting modules IMAGE.RPLN, ObjectModel.dll, APPFRAMEWORK.RPLN and PACKAGE AND PREFLIGHT.RPLN.
Does anyone have any suggestions on what could be causing these crashes?
Unfortunately the faulting module is often not helpful, what's more interesting is the module that invoked it. This is hard to get under Windows. Are you willing to install WinDBG [do you have any Windows Developers around, or other users of Visual Studio]?

Similar Messages

45K1610 Port Replicator and Thinkpad T510 cause Autodesk Inventor 2011 crashes in Windows 7 x64

The Lenovo 45K1610 Port Replicator driver, when installed, causes Autodesk Inventor 2011 to crash when opening files. It also crashes the Inventor crash reporting tool, with a logged crash in the nVidia driver. The latest drivers from Lenovo for both the nVidia driver and the Port Replicator do not fix the issue. Uninstalling the port replicator driver fixes the issue. This is on Windows 7 x64 Enterprise.

We are having the same problem on a Thinkpad Edge 15 0302, is there any updates?

Adobe Reader 10.1.1 crashes on Windows 7 x64

Hello,
i am really despaired right now, because I can't convince the current Version of Adobe Reader to work on my Computer.
I hope you can help me...
I've installed the current version of Adobe Flash Player and Adobe Reader on my Windows 7 x64 and when I open a .pdf Document, the Reader freezes and after a few seconds it termineted without any message.
The same happens, if I open the Reader without any Document.
If I click on the "Update"-Button in the Reader, it says "Adobe Reader doesn't work correctly...and must be closed".
I uninstall and "tried" to reinstall the Flash Player and Reader, but... the Adobe Download-Shortcut deletes itself after dubble-clicking on it.
I've downloaded it a second time from the Adobe website, but it does the same.
Now i've installed it from the "full installation"-Files, but... die Reader doesn't work anyway.
Why does the Reader not work ?
Why does the Download-Manager-Shortcut destroy itself ?
Greetings from Germany.

Repair did not correct it. I used Revo Uninstaller to do a clean uninstall. It uninstalls using the application's uninstall and then scans for any leftover files or registry entries. It found some so I got rid of them as well. I deleted my temp files (%temp%) and emptied the recycle bin. Then I donwloaded and installed Adobe Reader 10.1.2 from the web site. It works! I am so happy as I have many long PDFs and use search constantly. Thank you for all your help.

No preview of images to place in InDesign CS3 under Windows XP x64

Just got a new computer running on Windows XP Professional x64 and now I am unable to see images when I try to place them into an InDesign CS3 document like I could when using a 32-bit Windows XP. Am I doomed to never seeing them again or is there a fix floating around out there??!!? This problem occurrs in all of my Adobe CS3 products.

XP 64 is totally unsupported. Only Vista is supported for 64 bit computing.
That said if you can post a screenshot or two of what you're looking at perhaps we can spot something.
Bob

InDesign Crashes in Windows 7

I recently bought a new laptop with 8 gigs of RAM, more than enough to run the entire Adobe suite at the same time. I did a custom installation for only the software I needed. For some reason, everytime I use InDesign for a few hours, it crashes and tells me there is not sufficient memory to continue running this program. This is usually the only piece of software I have running. I've done virus scans and nothing comes up. I've even changed setttings on my computer to minimize RAM allocations to anything else that is unecessary. I re-installed all of the suite in hopes that it will correct the error. Nothing seems to work. It's becoming a real pain every day. I know someone else posted on this but seems like they were running windows from a Mac with the font management problem. This is brand new computer, out of the box. Does anyone have any possible solutions?

The wiseguy answer is to not go out for tea. But I won't offer that as a solution.
I don't know what you mean by you “tried allocating more virtual memory but currently we reverted to Windows managed.” Can I assume that what you mean is that you manually allocated disk space for a paging file and then decided to let the system automatically allocate same? The paging file size doesn't really affect your ability to allocate virtual memory unless you allocate a paging file size that is fairly small, in your configuration, that would be < 8GB. If you let the system manage the paging file, it will increase or decrease the size of the paging file per the needs of the system, depending upon what applications are running at the time and the amount of address space they need. Obviously, if you are running of disk space, that could cause the system management of the paging file to fail.
In any case, the paging file size doesn't directly limit the amount of virtual memory available to each application. It is a fixed amount of memory that is available to each application. In terms of InDesign's address space, it isn't just the size of the InDesign file, but more importantly, what type of complex graphics are linked into same. A full page 300dpi color image takes a good amount of memory and it only gets worse as you have more and more pages with such graphics. I would see whether closing the book panel mitigates this issue.
Again what bothers me is the system instability you have after InDesign quits until you reboot. The fact that you suddenly got an error message associated with InDesign while you not actively doing anything (i.e., you are actually away from the keyboard at tea) also bothers me. This points to some problem beyond just InDesign and your data.
Another person responding to you suggested a possible heat / fan issue. You should check on whether in fact you do have such a issue given that the problem manifests itself later in the day. I'd also have the system's memory checked out thoroughly.
- Dov

Safari 5 Crashing on Windows 7 x64 when typing in address bar.

As stated in the subject, the problem I have with Safari 5 is when I try to type in the address bar. Safari simply crashes with this log:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Safari.exe
Application Version: 5.33.16.0
Application Timestamp: 4c087bce
Fault Module Name: CoreFoundation.dll
Fault Module Version: 1.550.26.13
Fault Module Timestamp: 4bff35d2
Exception Code: c0000005
Exception Offset: 00043dd9
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
What seems strange is that everything else works fine. I can check my rss feeds and I can even type into the google search bar and pull up the website I need. I just can't use the address bar. I'm thinking this might have to do with the new features in Safari 5 but I don't know enough to pin it. Any help would be greatly appreciated. This seems to be an issue for other users as well.
Edit: I Have "Reset Safari" and it seems to be working for now. I'll give it a while and see what happens. I thought it was strange that I should have to do this but I read it on another post. It seems to be working so far. Perhaps there is something else though that is crashing it? I'll leave this open until I get a response.
Message was edited by: auburncoast

I had this exact problem on Windows XP. As soon as I tried typing in the address bar, crash. Every single time. I also reset everything and it stopped the constant crashes related to the address bar. It still seems much less stable than Safari 4, as I cannot got more than a couple hours without a random crash still occurring.
I have reset Safari again and went a step further and uninstalled it, uninstalled all Apple software, deleted all Apple data from Documents and Setting (All users and my user), reinstalled Safari (and iTunes, mobileme control pane, etc)...still crashing frequently, usually at least once an hour but never less than once every couple hours.

5.0.1 Crash on Windows 7 x64

Anyone else besides the Closes on Windows 7 topic have this issue? I deleted all of the safari pref folders and plist files in application data and my local profile but it crashes every time I launch.
Problem Event Name: BEX
Application Name: Safari.exe
Application Version: 5.33.17.8
Application Timestamp: 4c498967
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 2d62ae25
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Unfortunately, a StackHash result like that is Vista's way of saying "I don't know what module is causing the crash".
Checking something before proceeding ... is Safari launching in any other user accounts on the PC? Or is it crashing with a StackHash no matter which user account you open it in?

CS6 InDesign crash on Windows 8

Whenever the TMP environment variable points to something else than %LOCALAPPPAT%\Temp CS6 InDesign will crash. My TMP and TEMP point to a RAMDRIVE for obvious reasons. To work around this bug in InDesign without changing your TMP variable do the following
Create a text file InDesign.cmd with the following content:
SET TMPTMP=%TMP%
SET TMP=%LOCALAPPDATA%\TEMP
start "ID" "C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe" %1 %2 %3
SET TMP=%TMPTMP%
Store this file somewhere, for instance in C:\Program Files (x86)\Adobe\Adobe InDesign CS6
Use it as default application to open indd files (right-click, Open with..., Look for another App on this PC)
In this way your TMP variable will not be affected and you can use InDesign

Go into your Performance preferences, Advanced Settings and set the drawing Mode to Basic as a workaround until good display drivers are made available.
Make sure to restart Photoshop.
-Noel

ITunes 10.5 crash on windows 7 x64

I upgraded iTunes to the latest version and rebooted my pc. Now, when I start my pc it crashes, there is always a blue screen that says "insufficient memory". It does not recognize mouse or video driver. Any idea?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Firefox 9.01 just crashes on Windows 7 x64

Firefox just stops working on my computer. I checked the crash reports and it does not show the crash.

Hey computerman88,
Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]].
There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well.
Hopefully this helps!

Update to Muse 2.3 Crashes. Windows 7 x64. "openCreate can't create database over file..."

I updated to Muse 2.3. Everytime I open an old site or create a new one then try to save or save site as, I get error message "openCreate can't create database over file that already exists"
I have tried uninstalling then reinstalling Muse and Air (a couple of times). Also tried the cleaner.
Any suggestions? Of course a tad urgent. Muse is great program, but its usefulness seems to be inversely proportional to the urgency of need.
Thank you for any help.
Alan

Thanks Zak for getting back to me so quickly. I seem to have solved the problem (fingers crossed).
I restored my Windows 7 system to a point before I installed the latest update to Muse (2.3) [the restore also went back before large windows update that happened this week]. I tried to start Muse up and I got an error message saying it was a damaged installation. I uninstalled then reinstalled AIR. Then I reinstalled Muse. Seem to be working fine now.
The only thing I can think that happened to mess things up was that I used the Cleaner after I uninstalled Muse originally? I used it for the CS6 version. I noticed that Muse was listed under my CS 5.5 installation too (I think it said Muse 16 - maybe v1 or the beta?). I uninstalled that too so maybe I had a corrupted installation from earlier or the beta still hanging around my system?
I really appreciate the prompt support. I will let you know if anything else happens - let me know if you'd like any more info.
Alan

InDesign crashes while exporting to PDF

I have one PDF that after placing in InDesign cannot be exported to PDF
InDesign crashes on Windows and Macintosh, versions from CS3 to CC
Any ideas what can be wrong with my PDF?

I reckon you might find that you have font clashes as your PDF is being created. I had a similar issue a few weeks back where I had created a Brochure, sent it to the client, went through rounds of amends, and the final round of amends prior to print sign off was sent in a word document. When I opened the word doc, I copied and pasted the amends, all looked fine, so I created one last PDF... crash.
I ahve a suspicion that word auto-activated a font that didn't agree with fonts within the InDesign file. I deactivated many fonts, restarted my Mac and hey presto... sorted!
Now, the PDF that you imported into your InDesign file may well be the culprit activating a dodgy font, and this becomes a bit problematical. So, you could open it in Photoshop and save it as a high res image, or you could open it in Illustrator and hopefully all text has remained in place and will enable you to ouline fonts and save it as an illustrator file... BUT, you must advise and get your client to check the contents of the resultant file if you go down either of these routes.

InDesign CS6 and CC hang constantly in Windows 8 x64

Id anyone else experiencing a similar problem? If I do anything at all in InDesign, the application will "hang". I can still move my cursor, it does not crash, I can still see what text block or other item I have selected, but I can't do anything at all with it. Oddly enough, if I press "esc" one time, I will get the frame handles, and I am then able to do whatever I wanted to do with it. If I deselect it, the select something else (or the same item again) it does the same
thing. I get a box around the item, but can't do anything with it. I can't move it, I can't select the text, I can't select anything else. BUT ... if I hit "esc" I get the handles, and can then do what I want. This is extremely annoying. I have both CS6 and CC installed on my desktop here at home, using Creative Cloud. Both versions exhibit the same issue, regardless of file (they all do it, even a brand new document with only one word placed). At work, I have a desktop that is running Windows 7 x64, and they both work fine. The issue seems to only be happening on my desktop here at home, running Windows 8 x64.
Any thoughts would be extremely grateful. Thanks!

Thanks. I periodically check for new drivers and have indeed installed the latest drivers. Last night, just as a check to see if it was a problem with new drivers, I installed an older version of the driver and it still behaved the same, so I reinstalled the newest drivers. I'm going to get with Wacom's support team and see if there is any known issues from their end. Thanks for your response. Double-checked this morning, and the problem does not exist here at my office where I have the nearly identical set up, with the exception of running Win 7 x64 instead of Win 8 x64. Same model tablet, same drivers from June of this year, same file. It seems to be an issue with Wacom, Win 8 and InDesign. I don't have any issues with Illustrator CC, PS CC or LR 5.

InDesign crashes every time you double click to open an .indd file on Windows system

InDesign crashes every single time you double click to open an InDesign file and has done so since replacement of the original version of InDesign introduced in the Creative Cloud launch. Does anyone else have this problem? I'd say it was unique to my system if I hadn't experienced the issue repeatedly on several different systems now. You have to relaunch InDesign which then opens the file from recovery, so it saw the file you tried to launch in the first place. This leads me to believe the problem lies with the file association registry of InDesign inside Windows systems. I find it unbelievable that this problem still exists and remains unreported and that a solution hasn't been implemented by Adobe to rectify the issue.
The double click is a fundamental tenant of opening files on a Windows system in the same way a single click is on a Mac. Does InDesign crash ever time a Mac user clicks to open their files, I think not.
Anyone got any ideas other than the obvious which is Adobe actually got their figure out and fixed it.
Cheers,
Pat Doyle

Hi Michael,
I'll give it a go. Don't really like messing with the registry on Windows boxes. Yes you can do it, but it can end up being a case of the operation was a success, but the patient died.
Just was rather hoping someone else had already experienced this problem and posted the registry tweak. Didn't want spend hours reinventing the wheel. Not because I'm lazy, but I have so many demands on my time that resolving a minor issue that effects me only seems like it should be pretty low priority.
The system I'm using is brand new, but the problem seems to have followed me regardless which may indicate that it is seated in my synchronization information somehow. Really don't know how that could happen as I'm not an Adobe engineer or have the remotest idea where to even start looking. So I think I'll mark your suggestion as the "Answer" and just learn to live with it.
Windows eh! Can't live with - can't live without it. I'm sure Mac can be just as temperamental. Just have to chalk this one up as being just another ghost in the machine.
Thanks for all the advice you have kindly offered, much appreciated.
Cheers,
Pat Doyle

Windows 7 x64 Pro, desktop GUI fails to display correctly, or crashes, when High RAM load, and even after. HW changed, same issue. Please Help.

Hi Guys,
I have have this horror issue with my PC. I have even changed the hardware configuration and the problem still persists. My PC fails to display the desktop correctly after using highly RAM intensive applications, especially Chrome, but even after getting
the chance to close it, or waiting for it to crash by itself, the PC is still not able to display correctly the GUI, even on other browser/applications as shown in the screenshots.
1st Hardware Config:
Intel Core2Quad Q9450
4x2GB DDR2
MSI P43 motherboard
Ati Radeon x550 video card
Software used, that seemed important for me to mention:
NOD32 v4.2
Comodo Firewall 5.12
Chrome
Screenshot Captor
SpeedFan
Other mentions:
Aero is disabled, because I've considered that it's one of the causes.
So, I've considered that it's a RAM issue or a videocard issue, and I've upgraded to:
Intel Core i7 3770k
4x8GB DDR3
Asus P8Z77V-LX motherboard
Intel GPU integrated in the 3770k CPU
The problem just happened 2 times on this rig also, and the RAM was not even coming close to it's maximum capacity of 31.7GB. It was at ~20GB's.
Also, this is another videocard(Intel's integrated GPU), so we can exclude the videocard from the suspects.
My suspects:
1) some desktop manager bugs, or other similar issue
2) video memory allocation - I'm still suspecting that it can be caused by the amount of RAM dedicated to the videocard, currently, I think that it is at 256MB.
3) some poorly designed components of Chrome/Screenshot Captor - still very questionable since there are enough resources on this system, so there should be no fight over resources. And when the system is barely used there are no issues.
4) Adobe Shockwave Flash - maybe this one????
I have attached a set of 20 screenshots here, these were taken on the 1st configuration of my PC, using Q9450:
http://imgur.com/a/Mc8hI#4
Notice how it distorts the image by duplicating it and showing it in a smaller space, or how does it displays those black rectangles. In those moments, the PC is fully functional(the apps are running the background), without being slowish or something, but
you can hardly control it like that. For example, I've tried to remove the mouse from the USB, and then I've insterted it back, the image was not displayed correctly, but the mouse was recognised instantly and the pointer was controlable.
Same thing still happens on the new configuration. Please advise me.
LE: OS is Windows 7 x64 SP1 Professional and it's Geniune. There is no cracked software on this PC. No games. I've tried to maintain it as clean as possible.

Hi,
First, please be ensured that you have installed the latest drivers and all the updates.
Then check whether this issue will not in
Safe Mode. If it didn’t occurred, I suggest you narrow down the cause in
Clean Boot mode.
In addition, try to create a new profile to see how it works.
Hope this helps.
Vincent Wang
TechNet Community Support

InDesign Crashes in Windows 7 x64

Similar Messages

Maybe you are looking for