InDesign Crashes when exporting to InCopy
I support several hundred InDesign/ InCopy users. We have been using this workflow for several years.
Approximately a month ago, we migrated to CS5 (7.0.3). I began to immediately get support calls that InDesign and InCopy were crashing. A few of the calls were that InCopy was crashing when pasting text from MS Office, but he overwhelming majority of the calls are for InDesign crashing when exporting stories to InCopy. If exported one at a time, the stories export fine. When exporting all stories or an entire text layer of stories, it will crash nearly without fail.
Our environment consists of Mac Pro 2x2.66Ghz and 2.8Ghz Intel Core Duo 2 iMacs running 10.5.8. with CS5 7.0.3. This is happening on multiple machines. A few of them have been gone over to verify base OS integrity, permissions repaired, DiskWarrior run etc… to make sure we did not have individual machine issues.
I need resolution for both issues, but the crashing while exporting is so prevalent that my graphic designers are starting to really get aggravated.
I searched the forum for "InCopy", for "export" and for "crash." None of those terms returned a single hit. I can't imagine those terms are not in this forum, so I am working on the assumption that searching must be broken at the moment.
Thanks in advance for any guidance,
Kevin
Try posting on the InCopy forum. There was another similar report there...
Did you fill out a bug report?
Harbs
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https://www.box.net/shared/stbtj81v3j
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Hi,
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This is the error message:
Process: Adobe InDesign CS6 [2996]
Path: /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier: com.adobe.InDesign
Version: 8.0.0.370 (8000)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Adobe InDesign CS6 [2996]
User ID: 502
Date/Time: 2014-11-20 12:07:06.086 +0100
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 1B173797-49B9-7B44-7C5E-AEF6059371E1
Sleep/Wake UUID: D5A59AA4-AE79-4927-BEF0-BDE56A168D31
Time Awake Since Boot: 89000 seconds
Time Since Wake: 14000 seconds
Crashed Thread: 11
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
[2996] stack overflow
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x955cba2e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x955caad0 mach_msg + 68
2 com.apple.CoreFoundation 0x927e2ae6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x927e1ef9 __CFRunLoopRun + 1529
4 com.apple.CoreFoundation 0x927e1696 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x927e14fb CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x99328178 RunCurrentEventLoopInMode + 262
7 com.apple.HIToolbox 0x99327eb1 ReceiveNextEventCommon + 494
8 com.apple.HIToolbox 0x994cd798 ReceiveNextEvent + 90
9 com.adobe.InDesign.AppFramework 0x1006eaf8 0x10060000 + 60152
10 com.adobe.InDesign.AppFramework 0x1008d327 GetPlugIn + 12007
11 com.adobe.InDesign 0x00001ec5 main + 341
12 com.adobe.InDesign 0x00001d55 start + 53
Thread 1:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b7a _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x988c7d9d pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x91f22316 TSWaitOnConditionTimedRelative + 167
4 com.apple.CoreServices.CarbonCore 0x91eeddff MPWaitOnQueue + 199
5 PMRuntime.dylib 0x005b9581 SetVSizeBaseline(unsigned long) + 1473
6 com.apple.CoreServices.CarbonCore 0x91eee45a PrivateMPEntryPoint + 68
7 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
8 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
9 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x955d28d2 kevent64 + 10
1 libdispatch.dylib 0x9ae4f73f _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x9ae4f3a2 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x955cba2e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x955caad0 mach_msg + 68
2 com.apple.CoreServices.CarbonCore 0x91f1efc4 TS_exception_listener_thread + 138
3 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
4 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
5 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x988cb1d1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x91f220fa TSWaitOnCondition + 133
4 com.apple.CoreServices.CarbonCore 0x91f22332 TSWaitOnConditionTimedRelative + 195
5 com.apple.CoreServices.CarbonCore 0x91eeddff MPWaitOnQueue + 199
6 com.adobe.ACE 0x00607a69 0x5c8000 + 260713
7 com.adobe.ACE 0x00606d99 0x5c8000 + 257433
8 com.apple.CoreServices.CarbonCore 0x91eee45a PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
10 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
11 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x988cb1d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.InDesign.AppFramework 0x10160556 GetPlugIn + 876822
4 com.adobe.InDesign.AppFramework 0x1015c8ff GetPlugIn + 861375
5 com.adobe.InDesign.AppFramework 0x1015d3c5 GetPlugIn + 864133
6 com.adobe.InDesign.AppFramework 0x1015e98e GetPlugIn + 869710
7 com.adobe.InDesign.AppFramework 0x1015e9fa GetPlugIn + 869818
8 com.adobe.InDesign.AppFramework 0x1015ea66 GetPlugIn + 869926
9 com.adobe.boost_threads.framework 0x01c6a40d thread_proxy + 141
10 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
11 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
12 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x988cb1d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.InDesign.AppFramework 0x10160556 GetPlugIn + 876822
4 com.adobe.InDesign.AppFramework 0x1015c8ff GetPlugIn + 861375
5 com.adobe.InDesign.AppFramework 0x1015d3c5 GetPlugIn + 864133
6 com.adobe.InDesign.AppFramework 0x1015e98e GetPlugIn + 869710
7 com.adobe.InDesign.AppFramework 0x1015e9fa GetPlugIn + 869818
8 com.adobe.InDesign.AppFramework 0x1015ea66 GetPlugIn + 869926
9 com.adobe.boost_threads.framework 0x01c6a40d thread_proxy + 141
10 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
11 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
12 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x955d18fa __semwait_signal + 10
1 libsystem_c.dylib 0x9c001c16 nanosleep$UNIX2003 + 218
2 com.adobe.InDesign.Support for JavaScript 0x1637eacb GetPlugIn + 317883
3 com.adobe.InDesign.Support for JavaScript 0x16363f79 GetPlugIn + 208489
4 com.adobe.InDesign.Support for JavaScript 0x1637ee38 GetPlugIn + 318760
5 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
6 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
7 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x955d1772 __recvfrom + 10
1 libsystem_c.dylib 0x9c001d32 recv$UNIX2003 + 55
2 ServiceManager-Launcher.dylib 0x22f15733 Invoke + 47867
3 ServiceManager-Launcher.dylib 0x22f14846 Invoke + 44046
4 ServiceManager-Launcher.dylib 0x22f13988 Invoke + 40272
5 ServiceManager-Launcher.dylib 0x22f13a0f Invoke + 40407
6 ServiceManager-Launcher.dylib 0x22f0ebaf Invoke + 20343
7 ServiceManager-Launcher.dylib 0x22f0eea7 Invoke + 21103
8 ServiceManager-Launcher.dylib 0x22f0f685 Invoke + 23117
9 ServiceManager-Launcher.dylib 0x22f0f8f9 Invoke + 23745
10 ServiceManager-Launcher.dylib 0x22f122a0 Invoke + 34408
11 ServiceManager-Launcher.dylib 0x22f123fd Invoke + 34757
12 ServiceManager-Launcher.dylib 0x22f12c91 Invoke + 36953
13 ServiceManager-Launcher.dylib 0x22f12db2 Invoke + 37242
14 ServiceManager-Launcher.dylib 0x22f05656 Login + 461
15 ServiceManager-Launcher.dylib 0x22f0909a Login + 15377
16 ServiceManager-Launcher.dylib 0x22f13165 Invoke + 38189
17 ServiceManager-Launcher.dylib 0x22f152eb Invoke + 46771
18 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
19 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
20 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x988cb1d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.InDesign.AppFramework 0x10160556 GetPlugIn + 876822
4 com.adobe.InDesign.AppFramework 0x1015c8ff GetPlugIn + 861375
5 com.adobe.InDesign.AppFramework 0x1015d3c5 GetPlugIn + 864133
6 com.adobe.InDesign.AppFramework 0x1015e98e GetPlugIn + 869710
7 com.adobe.InDesign.AppFramework 0x1015e9fa GetPlugIn + 869818
8 com.adobe.InDesign.AppFramework 0x1015ea66 GetPlugIn + 869926
9 com.adobe.boost_threads.framework 0x01c6a40d thread_proxy + 141
10 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
11 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
12 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x988cb1d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.InDesign.AppFramework 0x10160556 GetPlugIn + 876822
4 com.adobe.InDesign.AppFramework 0x1015c8ff GetPlugIn + 861375
5 com.adobe.InDesign.AppFramework 0x1015d3c5 GetPlugIn + 864133
6 com.adobe.InDesign.AppFramework 0x1015e98e GetPlugIn + 869710
7 com.adobe.InDesign.AppFramework 0x1015e9fa GetPlugIn + 869818
8 com.adobe.InDesign.AppFramework 0x1015ea66 GetPlugIn + 869926
9 com.adobe.boost_threads.framework 0x01c6a40d thread_proxy + 141
10 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
11 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
12 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 11 Crashed:
0 libsystem_kernel.dylib 0x955d169e __pthread_kill + 10
1 libsystem_pthread.dylib 0x988c8fd5 pthread_kill + 101
2 libsystem_c.dylib 0x9bfe1fca __abort + 187
3 libsystem_c.dylib 0x9bfe284a __stack_chk_fail + 239
4 com.adobe.CoolType 0x010137c9 CTInit + 1626733
5 com.adobe.CoolType 0x01014053 CTInit + 1628919
6 com.adobe.CoolType 0x010111ba CTInit + 1616990
7 com.adobe.CoolType 0x0100f77e CTInit + 1610274
8 com.adobe.CoolType 0x00f6478e CTInit + 909874
9 com.adobe.CoolType 0x00ef40a2 CTInit + 449350
10 com.adobe.CoolType 0x00e726ba 0xe1e000 + 345786
11 com.adobe.PDFL 0x2e5722e2 PDFontPSFlushIncrGlyphList + 85285
12 com.adobe.PDFL 0x2e987898 PDEFontGetWidthsNow + 8752
13 com.adobe.PDFL 0x2e987bb9 PDEFontGetWidthsNow + 9553
14 com.adobe.PDFL 0x2e988b13 PDEFontGetWidthsNow + 13483
15 com.adobe.PDFL 0x2e9899a1 PDEFontGetWidthsNow + 17209
16 com.adobe.PDFPort 0x17267ffe PDFPortInitialize + 560298
17 com.adobe.PDFPort 0x17268375 PDFPortInitialize + 561185
18 com.adobe.PDFPort 0x172508f0 PDFPortInitialize + 464284
19 com.adobe.InDesign.PDF 0x16f84f09 0x16f4f000 + 220937
20 com.adobe.InDesign.PDF 0x16fa864d GetPlugIn + 66509
21 com.adobe.InDesign.PDF 0x16fab0b8 GetPlugIn + 77368
22 com.adobe.InDesign.PDF 0x16f92bb5 0x16f4f000 + 277429
23 PublicLib.dylib 0x01701d7c Command::DoImmediate(short) + 62
24 com.adobe.InDesign.Utilities 0x0fac5691 0xfac1000 + 18065
25 com.adobe.InDesign.Utilities 0x0fac58a0 0xfac1000 + 18592
26 com.adobe.InDesign.AppFramework 0x1007cbba 0x10060000 + 117690
27 PublicLib.dylib 0x01702724 CmdUtils::ProcessCommand(ICommand*) + 48
28 com.adobe.InDesign.PDF 0x170d2bb6 GetPlugIn + 1288502
29 com.adobe.InDesign.PDF 0x170d6f47 GetPlugIn + 1305799
30 com.adobe.InDesign.AppFramework 0x1015a749 GetPlugIn + 852745
31 com.adobe.InDesign.AppFramework 0x1015bca6 GetPlugIn + 858214
32 com.adobe.InDesign.AppFramework 0x1015c804 GetPlugIn + 861124
33 com.adobe.InDesign.AppFramework 0x1015d3c5 GetPlugIn + 864133
34 com.adobe.InDesign.AppFramework 0x1015e98e GetPlugIn + 869710
35 com.adobe.InDesign.AppFramework 0x1015e9fa GetPlugIn + 869818
36 com.adobe.InDesign.AppFramework 0x1015ea66 GetPlugIn + 869926
37 com.adobe.boost_threads.framework 0x01c6a40d thread_proxy + 141
38 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
39 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
40 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x988cb1d1 pthread_cond_wait$UNIX2003 + 71
3 MultiProcessor Support 0x0e451eac boost::condition_variable::wait(boost::unique_lock<boost::mutex>&) + 140
4 MultiProcessor Support 0x0e435513 ThreadFunctor::operator()() + 99
5 MultiProcessor Support 0x0e43525a boost::detail::thread_data<ThreadFunctor>::run() + 22
6 MultiProcessor Support 0x0e451547 thread_proxy + 167
7 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
8 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
9 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x988cb1d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x379e704f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x3777862f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x379e713e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x379e71a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x379e72c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
9 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
10 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b06 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x988cb1d1 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x379e704f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x3777862f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x379e713e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x379e71a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x379e72c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
9 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
10 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b7a _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x988c7d9d pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x379e7017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x37a0020e APXGetHostAPI + 2736590
5 com.adobe.ape.engine 0x379e713e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x379e71a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x379e72c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
9 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
10 libsystem_pthread.dylib 0x988c4f0e thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x955d1516 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x988c7b7a _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x988c7d9d pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x379e7017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x37b750c8 APXGetHostAPI + 4264072
5 com.adobe.ape.engine 0x379e713e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x379e71a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x379e72c6 APXGetHostAPI + 2634374
8 libsystem_pthread.dylib 0x988c6ecf _pthread_body + 138
9 libsystem_pthread.dylib 0x988c6e45 _pthread_start + 162
10 libsystem_pthread.dylib 0x988c4f0e thread_start + 34 -
Indesign crashes when exporting to pdf with .eps and .ai files placed
Hi everyone,
I have an Indesign file with 4 placed Illustrator .eps file placed. Whenever I try to export to pdf, it starts to export and then when it reaches a page with a .eps file on it, it hovers for a minute and then Indesign crashes. I decided to save these 4 .eps files as .ai files and replace them. Now when I export to pdf, it gets through the export and a pdf file is created but immediately after, Indesign crashes.
Is this a sign of corrupt .eps or .ai files or a corrupt Indesign file? All I know is that if I remove all the image files, then the ID file is fine, ie. it exports and ID doesn't crash.
Is there a way to test either .eps, .ai or Indesign files for corruption, and if they are corrupt is it possible to repair them?
Appreciate any help offered.You haven't said which version of Indesign you are using or other specs, but I would bet that you are using CS2 on an Intel Mac. CS2 runs under Rosetta on an Intel Mac, and I have found that memory problems are often the result of crashes like the ones you have described. My advice is to stay away from EPS files and use AI or PSD, especially if the file is a bitmap or photo. This has eliminated all the crashes that used to occur on my system. As far as the crashes after making PDF files, I don't have a solution other than restarting Indesign after exporting a PDF file or two at a time. The same Rosetta memory problem seems to mess it up for me. Mine would just exit from Indesign with no warning. Hope this helps.
Regards,
Len Swierski -
InDesign Crashing When Exporting a Large Book
I have a large InDesign book (159 documents) that recently started crashing when I export the whole thing. The book was created years ago, and I can't figure out what would cause this issue all of a sudden. Originally, I thought this was due to the linked cross references I recently added, since it's the only thing that's changed about the book. But I removed all cross references, and I'm still having the same issue. I can export the first half of the book, the second half of the book, or even 3/4 of the book successfully. It's just when I try to export the whole thing that InDesign crashes.
I'm using the latest version of InDesign CS 5.5 on OS X 10.8.2.
I have another discussion posted about this (http://forums.adobe.com/message/5132896), but decided to start a new thread since the other one was focused on the cross references. Toward the end of that discussion, people started suggesting that this was just an issue with my computer--that I don't have enough free space, etc. But I had my company's IT guy watch Activity Monitor while I tried to export the book, and he assured me that my computer is completely capable of completing this export. This makes sense to me since I've always been able to export the book using this computer, and the book hasn't gotten significantly larger or more complex.
One workaround we found was to export the book as an interactive PDF instead of a print PDF. However, I've been battling bolder text on pages with transparency for years, and exporting as an interactive PDF seems to make this issue much worse. (For more info on this issue, see the following thread: http://forums.adobe.com/thread/421267.)
Is there anyone smarter than me that has a guess as to why I'd be able to export the book as an interactive PDF, but not as a print PDF? I'm hoping this new info will help in troubleshooting the crashing.Eureka! I re-created the book from scratch, and I can export just fine now. The book file must have been corrupt.
This has been sitting at the bottom of my list of things to try the whole time, but I never thought it would be the solution. Hopefully if anyone else has this issue, they will stumble upon this and try this first instead of last! -
CS5 crashing when exporting to InCopy
ID CS5 crashes when we export to InCopy (CS5). We've tried many work arounds - move folder from server to desktop, turned off ID and PS pluggins in suitcase, restarted, saved IC by adding all stories to assignments, etc.
Has anyone encountered anything like this? What helped you?Based on this description, it sounds like a placed graphic is causing the problem. Try item #3 underTroubleshoot print/export problems at the document level in this document:
http://kb2.adobe.com/cps/499/cpsid_49998.html#main_DocumentLevel
Matthew -
InDesign Crashing when exporting to PDF, can't decipher the cause
I created a document in InDesign CS6, and each time I try to export the document to a PDF (of any compression, smallest file size, print quality, etc) InDesign crashes. I have zero errors in my preflight and no extraneous fonts.
I have restarted both my computer and ID and it is not responding differently.
I copied the crash report: http://pastebin.com/UBaVKmph
Any suggestions of thing to try that I overlooked?
Thread 22 shows the crash, but I am not certain what it is inducating and how to solve it, any pointers?
Thread 21:
0 libsystem_kernel.dylib 0x917758e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a13f280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9a1c5089 pthread_cond_wait$UNIX2003 + 71
3 MultiProcessor Support 0x22767eac boost::condition_variable::wait(boost::unique_lock<boost::mutex>&) + 140
4 MultiProcessor Support 0x2274b513 ThreadFunctor::operator()() + 99
5 MultiProcessor Support 0x2274b25a boost::detail::thread_data<ThreadFunctor>::run() + 22
6 MultiProcessor Support 0x22767547 thread_proxy + 167
7 libsystem_c.dylib 0x9a13a5b7 _pthread_start + 344
8 libsystem_c.dylib 0x9a124dce thread_start + 34
Thread 22 Crashed:
0 libsystem_kernel.dylib 0x91775a6a __pthread_kill + 10
1 libsystem_c.dylib 0x9a13bb2f pthread_kill + 101
2 libsystem_c.dylib 0x9a172631 abort + 168
3 libc++abi.dylib 0x962b37e0 abort_message + 151
4 libc++abi.dylib 0x962b1249 default_terminate() + 34
5 libc++abi.dylib 0x962b1289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x962b126e unexpected_defaults_to_terminate() + 23
7 libc++abi.dylib 0x962b12cf __cxxabiv1::__unexpected(void (*)()) + 14
8 libc++abi.dylib 0x962b21ad __cxa_call_unexpected + 58
9 libstdc++.6.dylib 0x91c3735b operator new[](unsigned long) + 42
10 PMRuntime.dylib 0x005ba944 K2Memory::RTLCompatibleDeleteDelegate(void*) + 628
11 PMRuntime.dylib 0x005ba9fd K2Memory::RTLCompatibleDeleteDelegate(void*) + 813
12 PMRuntime.dylib 0x005bd66e K2Memory::RTLCompatibleNewArrayDelegate(unsigned long) + 222First thing, install the CS6 8.0.2 patch.
The crashed thread looks like it made a couple of calls to a K2 plugin just before it quit. Not sure if that's a third-party automation plugin or something native (way back when, ID was codenamed K2, apparently). -
I created a 24 page interactive form for an iPad in InDesign CS6 for a class project. I used the new buttons and forms feature. Whenever I try to export the form to an interactive pdf InDesign crashes and an unexpected error crash screen comes up. This is very frustrating because I need to export it to view the interactivity. PLEASE HELP ME!!
Can you export it in two halves? If not, does one half export, but the other crash?
Waht's the OS? Is ID patched to 8.0.1? -
Indesign crash when exporting file into pdf
Hi, I am having a little problem with my Indesign program. I don't know how to fix it. So this is what happen....
I finish a 2 page file in Indesign and I wanted to export it to pdf. I click on export and it runs for 1 page and then Indesign crash. I thought it was because I have too much images, so it runs very slow. I delete some picture and try again. The same thing happen.
I don't know what I should do?!?! I search around for help but seems like I am the only one that have that problem??I have run into the occasional image that causes the PDF export to fail. Sometimes they are AI files and sometimes they are PSD files. I usually resave them in different formats and this fixes the problem. I haven't yet figured out the reason that the files cause the PDF export to have problems. Last week I ran into a complicated AI file that just refused to export to PDF in ID. I saved it out of Illustrator as an EPS and then it exported fine out of ID. Typically I don't have problems with AI files, so it may just be an odd image on page one of your document that is causing the problem.
If it prints okay, you might try printing to PDF rather than exporting. -
InDesign Crashing When Exporting Stories for InCopy
When trying to export a single story, or just 3 or 4 text frames, my system is hanging up. Is there a problem with InDesign or is it a system problem? I have 2gb of memory on my system and enough room on my hard drive. However, I am saving this file and working directly on a external hard drive that is connected to the Internet so that my client and I have access to this server. We would like to work in Layout Mode and thought that since all of the files and links were on this drive, there would not be a problem.
I am not sure why InDesign is hanging up so badly. I do not have a problem with InDesign otherwise.
Any help would be greatly appreciated. I did not try to save this file afterwards to the external hard drive, but created and worked consistently off this drive with all of the files.
Thank you so much for all of your help.
All the best,
Aleda DownsHi Bob:
The Drive is connected directly to the DSL modem and not to my computer. We
are using the Western Digital Worldbook drive and the software Mionet. The
software creates a virtual Drive on your computer which you can access like
any other Drive. It is actually mapped like your C, D Drives and when you
view My Computer, you see this drive listed and are connected.
If you think that this type of server will not work then I will try your
method. However, I still do not understand why this is bombing out. Does the
InDesign files need to be on local drive only? I have no problem opening or
saving the InDesign files to this drive, it appears as a local drive on my
system. I tried a test file using this method and it seemed to work, but I
cannot export any stories from this document.
One thought came to mind, and I am not sure if this has any bearing on my
problem, but this document is created from a copy of prior issue. We
generally use the prior month's issue, delete all of the content and start
the next issue. All that remains from the prior issue is the masthead and
some repeating items. So in this document, I opened last month's issue,
(there were no InCopy stories, they had been previously unlinked) deleted
all of the text, and then saved it in a new folder. Once I finished the
layout, I packaged the file so all of the links would collected in a new
project folder. Then I opened that document from the packaged folder, and
tried to make the InCopy stories. Could that be part of my problem too?
Any help would be greatly appreciated.
Thanks so much,
Aleda Downs
Aleda J. Downs
Design Data Company
7323 N. Meade Avenue
Chicago, IL 60646
Phone: 773-631-3132
Fax: 773-631-1475
Mobile: 847-372-3175
E-mail: [email protected]
"Whether you think that you can, or that you can't, you are usually right."
- Henry Ford (1863-1947) -
InDesign crashing when updating associated InCopy files
We just upgraded to CS6 and Creative Cloud. When graphic designers are using InDesign and writers update the affiliated InCopy files, when the designers hit the Update button to pull in the updates, it crashes InDesign. Here is Pastebin link of a recent crash log.
http://pastebin.com/Luc13HET
Designers are using Macs, writers are using PCs, we use DropBox to share the files, and re-placing the files seems to be ok, just not using the actual Update button. We've tried a ton of potential fixes, including resetting preferences, placing the file on to a new document, saving as IDML, exporting InCopy links separately.
Anyone know of any fixes?This is the same for our department and the workflow sounds very similar except we are using Stand alone installs and not creative cloud with both design and editoiral using PCs.
We have really experienced the problems when using previously designed templates from CS4 and are now having to go through systematcally and redo these from the ground up which seems to fix most but not all and is really annoying. Adobe of yet have not released a fix for this even thou there have been quite a few pastbin reports sent to them.
CS6 using Indesign and Incopy is a real disappointment considering all the excellent features under the hood.
See a long post here it might help
http://forums.adobe.com/thread/671820?start=80&tstart=0 -
CC 2014 InDesign Crashing when exporting or saving as a PDF or viewing in high display
When I am working in CC 2014 InDesign and attempt to save a PDF or export the document the application crashes. There are no errors in the document and no other apparent problems. I've rebooted the application a number of times but it does not help.
Any suggestions???If you work for Adobe, you need to have your supervisor assign you an employee badge to identify you on the forums
Otherwise, why are you posting a telephone number? -
Cs5 InDesign crashing when exporting print pdf and markup file?
We just did our upgrade yesterday from cs4 to cs5. Two things that I have discovered so far that I haven’t been able to figure out.
I need to create a pdf from a file...I go to export — print pdf — this QUITS (if I do the interactive pdf it works okay but I need a print ready one. I had to print a postscript file — then distill it in acrobat — so far, knock on wood that works but is time consuming.
I tried to export a — InDesign MarkUp file (imdl), the new interchange to go from 5 to 4 — I was thinking okay...I will just take the cs5 file back to cs4 and make the pdf there but when making the imdl file to open in cs4 I also crash.
any help would be appreciated!I had a major problem with exporting CS5 Indesign interactive PDF doc (270pgs) it would crash reasonbly consistently, other times behave OK? After many hours reading forums, and Adobe help desk I found my own work-around which I want to share (as I couldn't believe it was so simple and worked!)
OK..so the doc has navigation buttons and hyperlinks all the way through....I Exported half the doc. Then the other half. Then I combined in Acrobat.
There it is....simple and boy am I happy now!!
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