InDesign CS 4 - File Viewing Problem

I have an interesting problem with InDesign CS 4 that I am hoping that someone can shed some light on.
I have 2 users that both have CS4 installed on G5 macs, OS 10.4.11. We have a document that has a pdf placed and some separate text that was typeset. When 1 of the users opens the document, everything is correct. When the 2nd user opens the same document, the separate text is missing. Both users have the correct fonts loaded, the text is on the same layer as the placed pdf.
Does anyone know why this is happening? Is there some sort of preference setting that is set differently on each of the computers?
Thanks,

You mention both computers having the correct fonts loaded, which I hope implies having no conflicting fonts installed (a known problem with Helvetica), so it could be the fontcaches of the badly behaving computer.
Try clearing those with FontFinagler, Onyx, or a another utility.

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