Indesign CS2 personalize software serial number error

ok this is my 2nd time installing Indesign in my computer, but i keep getting an invalid serial number, its the right serial because thats what i used to install it, then when i try to run indesign its asking me for a serial number again to "Personalize the software" its the same serial and its giving me invalid.
I tried the cacls command and the disk clean up on the adobe help, but none of that worked, I need help please i really need to use it, thanks..

Call Adobe - installation problems are free advice.

Similar Messages

  • I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

    I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

    Hi James ,
    Make sure you are entering the correct serial number.Try it once again and check.
    If it fails please get in touch with Adobe Support.Here is the link for the same.
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
    Regards
    Sukrit Dhingra

  • I have tried downloading photoshop cs2 and cs4 on a new computer.  I have the disc available for cs2 and the serial number for cs4.  They are both registered in my name.  I need help doing a download.

    I have tried downloading photoshop cs2 and cs4 on a new computer.  I have the disc available for cs2 and the serial number for cs4.  They are both registered in my name.  I need help doing a download.  I was able to get part way through cs4, it showed up in my downloads but never got as far in the process as to ask for serial numbers.  I tried with cs2 and I got an error message that some bit of information was incorrect.  I currently have both downloaded on two other lap tops I own.  One is operational and one is dead.  I cannot access the dead one to remove the program. Thank you in advance for any assistance.

    For CS2 you will need to download a special new version
    CS2 Activation
    You might find CS4 download here
    Prodesign Tools — Photoshop Direct Download Links

  • Invalid,serial,number,error,when,attempting,installation,of,photoshop,CS,how,can,i,fix,ple ase?

    I cannot install creative suite cs2 the message invalid,serial,number,error appears; does anyone know how I can fix,please? The download is from the Adobe site using the serial number they provide prior to downloading

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Fresh install of cs 2, invalid serial number error

    My version of CS wont register anymore. I was directed to install version CS2 from the website download section. I uninstalled CS from windows 7 and installed CS2 using the supplied installer. I used the supplied serial number only to get a inavlid name, company, or serial number error, and the program shuts down. Online help was of no help other than walking me through another fresh install of the program ending up with the same results.
    Is the problem in the registry? and if so how do I clean it without disrupting other programs?

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I am getting an invalid serial number error for Adobe Acrobat XI

    Hi -
    My principal has ordered a copy of Adobe Acrobat XI for a school computer. The disc came with a serial number for a Mac installation, which he is hoping to install on his macbook air. I am using Remote Disc to install it.
    However, the serial number that comes both on the invoice and on the back of the CD sleeve is only 23 digits long and when entered gives an Invalid Serial Number error. I would love it if somebody from Adobe could contact me and get a replacement serial number that would be valid for the installation.
    I'm not going to post the serial number here because of reasons.

    You need to contact Adobe Support directly.  For the link below click the Still Need Help? option at the bottom and choose the chat option...
    http://helpx.adobe.com/x-productkb/global/service1.html
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Lost Software Serial Number!!

    Hi, I have a problem. Recently I had to re-install everything on my MBA.
    Only today I tried to use Pages but it ask me to buy it or to have a 30 days trial.
    The problem is that I bouth the Software serial number in 2007 and I don't have it with me anymore.
    Is there a way to get it back??
    Thanks
    Andrea

    If you bought the serial number electronically, you can get the serial number from the list of online purchases in your Apple Store account. Go to the Store tab at the top of this page, click Account (small, faint gray word next to the cart icon in the upper right), click on Downloadable Software Purchases & sign in.
    If not & you have a backup of HD > Library > Preferences (the main HD Library, not a user Library) copy the com.apple.iwork.plist to the same location on your MBA.

  • Have lightroom 5 hard copy and just got a mac.  downloaded the trial version of LR5 from the web, but it will not take my serial number.  gives me an invalid serial number error

    i have had lightroom 5 for some time now, and have used on my pc.  I just got a mac (no disc drive) so I downloaded the trial version of LR5 from the adobe site.  Once installed, i tried to key in my serial number. 
    I get an invalid serial number error.
    has anyone ran into this before?

    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I am trying to download a disc verion of Elements 11 to my desktop and receiving serial number error

    Hello, I am trying to download my Adobe Photoshop Elements 11 disc on my desktop computer.  I am receiving a serial number error message.  I loaded this disc on my laptop last night without any problems.  Any help would be appreciated.

    It is telling me that the seriel number is invalid and I know that it is not as I registered it and am entering exactly as I did on my laptop.

  • Old computer died, can't activate Lightroom on new computer. Invalid serial number error.

    My old computer fried. Obviously, didn't deactivate Lightroom. Installed Lightroom on new computer but can't activate... getting invalid serial number error. Trying to get thru to Adobe is a joke. Help.

    Most likely, you downloaded the Creative Cloud version of Lightroom which will not accept your serial number. You need to uninstall it, reboot, then download the standalone version of Lightroom and install that.

  • CS2 Premium to InDesign 5.5 (only) serial number failure

    I have put off upgrading for too long, but a switch to Lion forced my hand. I have the full CS2 Premium package. I bought the upgrade for InDesign only. Clearly, much has changed since my initial purchase several years ago, and I can't find the disk. My laptop hasn't upgraded to Lion, yet - thankfully? - so CS2 is still running. But the serial number there is coming up short...
    I have seen the suggestion to call or contact customer support, but none is available. What burns me up is that I just chatted with support prior to purchase, and now that I'm dead in the water and desperate I can't even get a chat window or schedule a call.
    Please help!

    This is getting ridiculous. There is no "edit". There is "like" and "report abuse", and at the very bottom "
    Go to original post
                                                                                    Share on facebook
    Share on twitter
    Share on email
    Share on print
    More Sharing Services
    0
            Actions
    View print preview
                More Like This
                Upgrading to Design Premium CS 5.5Re: CS2 Premium serial number not accepted at use on Win 7 systemTrouble with CS2 on Mac G5 with new user accounts - activation issues?Re: CS2InDesign CS5.5 upgrade
              Bookmarked By (0)
                View:
                                                                                    No public bookmarks exist for this content.
                                                                                    Legend
    Correct Answers - 10 points                     
    Helpful Answers - 5 points                                                                               
    Adobe Forums >
                Downloading, Installing, Setting Up >
            Discussions
    Adobe Forums powered by Jive SBS ® 4.5.6.3  forum software           
      © Jive Software
                Choose your region
                Security
                Contact Adobe
                Report piracy
                EULAs
                Permissions and trademarks
                Careers"

  • CS2 suddenly wants serial number

    I currently am running a combination of CS2 and CS3. I have CS2 versions of In Design, Photoshop , Illustrator etc. I have CS3 versions of PS, DW, AI, Flash etc. All have been operating successfully for years. Suddenly CS2 In Design is requesting a serial number. When I input the number , which is the same for all my CS2 Aps, it is rejected. I tried a reinstall, since I initially upgraded  to CS2 from a Photoshop 5, the installation is requesting the location of an existing photoshop on my main drive. I point to CS2 Photoshop and it is rejected. All my software is legit and I've been buying and upgrading my Adobe software for 18 years. All my other CS2 Aps are opening just fine with the same serial number, Unfortunately, I really no longer need the other CS2 Aps, since I have the CS3 versions, The only CS2 ap I use is In Design.I am also concerned about the re-install of CS2, since I obviously don't want to over wrirte my CS3 Aps. Any suggestions would be greatly appreciated.
    I hope I haven't made this question too confusing
    Thanks
    Herb

    Thanks Bob. I got your reply just as I was trying another reinstall. I had just removed Version Cue CS2. (I only use InDesign and Go live CS2. All others are CS3).
    Do I need to reinstall Version cue Cs2 or can I live without it?
    Also, the Tech notes link you provided to me was dated Jan, 2010. Do you know if Adobe has released a patch for this issue (its been 4 months). I'm thinking I might have missed it.
    Thanks again for you help
    Herb

  • Invalid serial number error message when installing Acrobat 7

    I have my original software CD and serial number but understand that I need to use the downloaded program because Adobe no longer supports the activation code required for installing from the disc.  I was under the impression that I was to use the original serial number.  This is what I used when reinstalling my CS2 Photoshop  in the same circumstances.
    I downloaded 22001904.exe and ran it but when it gets to the serial number I receive invalid serial number message no matter how I enter the number.  I even tried cutting and pasting from my Adobe profile, since I have registered the program w/ Adobe previously along with other Adobe programs.
    Can you advise me how to proceed? 
    Sincerely,
    brokripananda

    no, use the serial number listed on the page where you downloaded acrobat 7, not your acrobat serial number

  • InDesign Suddenly Not Recognizing Serial Number

    I have CS2, which I installed right after I bought the Intel Mac, 3 years ago.
    Was able to enter the Photoshop serial number that it wanted at that time, but I have since lost or misplaced the folder that had all my Adobe registration info.
    I have the Photoshop disks, the manuals [remember when you actually GOT manuals!], the original boxes, but I can find only ONE serial number, 6.5 upgrade, and the CS2 Install disk doesn't like it.
    I have the CS2 serial number.
    Here's the problem:
    A last week, I had InDesign open and minimized all day while I was dealing with a website issue that took way longer than I thought it would. Forgot all about InDesign. When I tried to shut down at the end of the day, I had to ForceQuit InDesign, but it closed.
    The next morning when I tried to open InDesign to continue working, I was presented with the registration page.
    I HAVE no serial number just for InDesign except for a previous upgrade [removed by forum moderator] but the InDesign screen doesn't like that at all.
    So, I thought I would see if I could re-install it from the original CS2 disks. I put in the first disk and IT wants information! I supplied the serial number but it asks for the serial number of a Photoshop 5.0 or later. I have 5.0, 5.5, and 6.0 - the disks, the manuals, the original boxes, and I entered the ONE serial number I was able to find. It didn't like it.
    I've had several Adobe IDs, numerous computer, lots of different email addresses, four or five different physical addresses, and during the past 3+ years have dealt with power outages blowing machines, a flood, and no printer on this Mac. One of my accounts is showing some product registrations, but not all and not a Photoshop 5.0 or beyond. It's showing Elements and Premier, which I purchased afterward for my husband's PC.
    Once upon a time, I printed out a record of all the PageMaker, PageMill, and Type purchases, but it's in that mysterious missing "Adobe" folder - the hanging file labeled "Adobe" is empty.
    I've entered help desk tickets, but the "resolved" my problem without resolving my problem and haven't responded to my "reopened" ticket.
    Now, today, InDesign won't even open at all, even to the registration screen. I do not know what to do.
    What can I do?  I'm still on Tiger, if that matters at all.
    Anyone know. I really need to get into InDesign. Would love to upgrade to CS4, but just cannot afford it right now.
    HELP!

    I guess I didn't read well enough. I really appreciate your help. I did bookmark that page, and THIS TIME I will READ it!
    In the middle of cleaning out my Gmail inbox (which was why I didn't respond immediately - way too much "marketing mail" in there). My mind's too muddled right now to make much sense of "techy" stuff, and I'm on a different computer. But I promise, I will give the situation more attention. About the same time that happened, other weird stuff started happening. Haven't pinpointed it. Am on a Mac - guess I felt "too safe".
    Thanks again,
    Karen

  • CS2 asking for serial number

    I've been running InDesign CS2 on my Mac no problem for years. Today, I have turned my machine on, gone to open a CS2 document and I get this message asking for the serial number to continue installation. When I put my serial number in, it tells me its invalid. What's happened? The only thing I have changed recently is that I've downloaded a trial version of Lightroom 2. Could this have caused it?

    http://indesignsecrets.com/acrobat-update-causing-problems-for-mac-indesign-and-illustrato r-users.php
    Bob

Maybe you are looking for