Indesign CS3 crash while generating an PDF or deleting an index entry

Indesign crashes when I will starting the PDF export. This happens in all Indesign documents which are converted from CS2 and with index entries. So I want to delete the index but Indesign crashes while deleting too. I tried to convert the files in .indx files but nothing changes. Indesign is still crashing.
Indesign 5.0.2
Mac OS X 10.5.3
MacPro Identifier 3,1
RAM: 4GB

Hi. Im having the same problems and tried everything. Indesign crashes not just on Exporting, but also Import and Save As. It mostly works with no problem for days and then all the sudden crashes and cant fix it, then in about an hour starts working again, with the exact same document. It seems to me like the software cant find the path it created with the document. For example, if I press just SAVE, its saves with no problem, but when I choose SAVE AS, Indesign crashes after opening the communication window.
I still have PowerBook, not MacBook Pro, and OS X 10.5.3, so I figured my computer cant handle the new system and CS3. Although Im not having any problems with Photoshop nor other CS3 software, just indesign.
I would really appreciate some advice or response.

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Indesign randomly crashes while printing to pdf

Hi
One of our users has a very frustraiting issue. The full CS3 suite was installed on his newley built windows 7 X64 system. And all updates have been applied. for a few days everything worked perfectly, but then when printing a broucher to PDF indesign crashed while downloading procset. From then on the user could not print anything, and the print queue said "downloading low level document". the only way we have found to resolve it once the error has occured is to restart the machine. once the machine has been restarted the printing will be fine again for a random amount of time before the same thing happens.
The machine has all the latetes updates for windows, CS3 and the adobe pdf driver. Is this a known issue and are there any work arounds
Thanks in advance

I am having this EXACT same issue on my system. I am running 64bit Windows 7, and am using CS4 instead of CS3. Randomly, indesign crashes when printing a PDF at the 'DOWNLOADING PROCSET' status. From there, no PDF related things work. I can't print any PDF files to any printers, or print to PDF from any other applications.
Anyone have any ideas on this. It is a pain to have to restart my computer 5 to 6 times a day.

Report Builder 10 Crashing while generating to pdf

I can get a report to show all the pages in previewer mode.
However, when attempting to generate to pdf, report builder crashes at random times. Not at just one page, but whenever it feels like it.
Report is 4,000 pages, but I've ran 15k page to pdf before. And it is NOT the report, it crashes on all reports.
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Report Builder 10.1.2.0.2That is the base version of Developer Suite that you can download on OTN. I would at least start with upgrading to the latest patch, especially since you connect to an 11g database.
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Edited by: InoL on Jan 27, 2011 11:37 AM

InDesign CS6 Crashing While Converting to PDF

Trying to convert a file to PDF and it is crashing repeatedly, regardless of the file I open. I'm running OSX 10.8.2 and InDesign 8.0.1, I've renamed the preference and data files to no avail.
Here's the full error output:
http://pastebin.com/V5MBhWjh
Your help is greatly appreciated!

Hi MTrevinoJr
shnath is probably correct but surprised no one suggest to double check.
If on OSX 10.8.2, create a dummy account and login in, creates clean instance.
If it works in there, then suggest it is a font or job options issue.
To illuminate the fonts, suggest you use a proper font management tool such as http://www.fontexplorerx.com/mactrial/
Good luck
Carl

Indesign getting crash while exporting because of bad pdf inside file.

Hi,
My indesing is getting crash while exporting to pdf. I have link to pdf file inside the indesign file, when i export that indesign file to pdf indesign is getting crash without showing any error message. If i place another pdf file in same location then it is going fine and i can able to get the output pdf file. Please suggest me how can i check and correct that pdf file and is there any solution to this. Please help me i have thousands of indesign pages with the same issue. If you want pdf i can send it to your mail id. please i need fix for this problem.
Thanks
Kiran

For all of you lurkers, Kiran sent me a copy of the PDF, and it looks like I found the problem (and learned a new technique which may help others in the same boat).
I tried re-frying the file by creating an eps and distilling, but the result was the same, then I tried exporting from CS3, just for fun, and it worked, but I realized the PDF had been cropped, so I started trying differnt sections and isolated an area that failed, though that wasn't particularly helpful.
Acrobat preflight didn't find anything that looked odd or problematic, and then I decided to run Examine Document. It came up with MetaData (no surprise) and also two items under a heading of Deleted and Cropped objects, with no preview or description. I unselected the MetaData from the list of found stuff, them clicked the Remove button in the Examine Document panel, and resaved (and while you have the opportunity to give it a new name, doing so doesn't remove the stuff untill you do the whole procedure again and save with the same name). Placed the new version of the PDF in a new file and exported no problem.

InDesign CS3 crashes without error when opening any 2nd InDesign file

Issue: InDesign CS3 crashes without error and remains resident in memory if we have an InDesign file open and attempt to open a second InDesign file.
OS: Win XP SP2
InDesign Version: 5.0.2
Hardware: Dell Precision WorkStation T3400, 4 gigabytes of memory, Intel Core2 Quad processor Q6600
Details: No messages in the event viewer about the problem. We renamed the InDesign Defaults and the InDesign Saved Data file. We removed Creative Suite, restarted and then reinstalled Creative Suite (I could not remove and reinstall InDesign individually). We have created a new Windows profile for this user. I have one computer having the trouble. Other InDesign installations are working fine. This computer has 559 files in C:\windows\fonts. Other people that are not having the problem have a larger number of fonts installed.
The issue is not file specific. We are not running out of memory as I checked the task manager after the first InDesign document is open.
Why is opening a second document different than opening the first document?

Hello Peter and Josh,
I'd just like to assert that I am having the exact same problem as Josh. I've spent the time to go through the steps listed above and have found the same results.
The issue as we see it multiple times daily is as follows:
(1) User opens File1 (everything works fine)
(2) User goes to open File2 (via explorer or via file->open) or print File1
(3) The User Interface for ID disappears (InDesign.exe still appears in Task Manager and is NOT listed as "Not Responding", ID does not appear in the Task Bar)
(4) The only way to continue work is to End Task/End Process InDesign.exe and relaunch.
No error messages appear, no error logs are created(that I can find). Non-related concerns caused us to upgrade this users PC. With a completely new install we are still having the problems. The systems are listed as follows:
OS: Win XP SP2 (fully updated minus SP3)
InDesign Version: 5.0.2
Newest Hardware: Custom Built Computer, 4GB RAM installed (3.24 recognized by windows), Intel Core2 Quad processor Q6600 @ 2.4Ghz
OS: Win XP SP2 (fully updated minus SP3)
InDesign Version: 5.0.2
Older Hardware: Custom Built Computer, Intel D945GTP Motherboard, 2GB RAM installed, Intel Pentium D processor @ 2.8Ghz
Troubleshooting:
(1) Alt+Space and M then using arrow keys moves every other window the user had opened other than In-Design. The user has two monitors. (a) 1280x1024 and (b) 1200x1600 (yes she uses the monitor rotated 90 degrees
(2) Log files - Non exist in the C:\Program Files\Adobe\Adobe InDesign CS3 folder. I've also done a search across the entire hard drive for any "*.log" files, none of which were adobe related.
(3) Default Printer - Changing the default printer to Adobe PDF is not really an option. I was able to convince the user to temporarily switch to a different networked printer and await the results (most likely today or tomorrow it should recreate)
(4) /3GB switch - Getting that last 700 something MB of memory isn't an issue. I've run MemTest.exe on all the available system memory overnight in a "burn in" test. The system ran fine the sticks were nice and warm when I got in from all the hard work :)
(5) Order of Opening - The problem repeates regardless of order. The trick seems to be opening File2 or printing File1 (I had the user only work on one file at a time (required her to close any open files before opening the next, that wasn't fun for my user but the system didn't crash on opening in this scenario, just on printing. Obviously not a permanent work around)
Any help here would be much appreciated as this has been plaguing us for months now.

InDesign CS3 crashing in Mac 10.6.8

As suggested by John Hawkinson in the InDesign CS3 crashes when printing in OSX Lion thread I've started a new discussion for this.
I'm running Snow Leopard - 10.6.8. I would like to upgrade to Lion but until I can confirm CS3 is all working I'd rather not. I bought CS3 initally when I was in a much better financial situation and currently I just can't afford the upgrade to CS5. So I need to make this work the best I can for the time being but since the last OS update I'm getting lots of problems.
The first problem is placing an image. I go to file, click place and as I'm navigating to an image and the application just closes. I get a "Problem Report for InDesign" dialog and the message "Indesign quit unexpectedly"
http://pastebin.com/sGnLp21B
The second problem is exporting to pdf. I click export, choose PDF and regardless of whatever settings I choose when I click export I get this crash report:
http://pastebin.com/vwBDfBaF
The file I'm working on was created prior to upgrading to 10.6.8 and allowed me to place images and export just fine. I wondered it if was a corrupted file but I have since started new ones with exactly the same results.
When I initally googled this problem I found someone with a similar kind of error and they suggested creating a new account worked for them and they were able to run CS3 as before. I tried that and it did indeed work. So I can run a copy of CS3 (not updated, installed as it was straight out of the box) fine on a second account but this one seems to crash on even the most minor of jobs.
I initally had some problems installing CS3 on my macbook pro (prior to this machine I'd had a mac pro running tiger without issue). I found the Adobe Updater would cause Illustrator to crash when opening after the updates had all been applied. I fixed this problem by doing a fresh install and updating each application manually by downloading the updates from the support site. Until now I had not had anymore issues.
If more information is needed please just let me know, I've not posted here before so it's quite possible I missed something.

Hi.
The first thing to notice is that you're not running the current version of CS3:
Version: 5.0.0.458 (5000)
The latest update to CS3 is 5.0.4, which I believe has fixes for a bunch of similar problems: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4029
. You should definitely install the update before we look too-too closely at the crashes.
Are you using Version Cue? The first crash report appears to be related to it.
The second one...I forgot how CS3 sometimes doesn't include symbol information in the crash report. It's a bit of a pain to figure it out, so I'll defer until we see if the update doesn't solve your problem. Though the Apple version of the crash report may have more information, if you get that or have access to it (it should be visible in Console.app in ~/Library/Logs/CrashReporter.
So I can run a copy of CS3 (not updated, installed as it was straight out of the box) fine on a second account but this one seems to crash on even the most minor of jobs.
I initally had some problems installing CS3 on my macbook pro (prior to this machine I'd had a mac pro running tiger without issue). I found the Adobe Updater would cause Illustrator to crash when opening after the updates had all been applied. I fixed this problem by doing a fresh install and updating each application manually by downloading the updates from the support site. Until now I had not had anymore issues.
I'm not quite sure I follow -- it sounds like you're aware there are updates, but you mention updating as it if is per-account. But it's not. When you update InDesign (or anything Adobe) on one account, the updates get applied across-the-board to the whole system.
What is different between user accounts is InDesign preferences, so if they have gotten corrupt, you can have problems. (There are other differences, too, of course...).
You should update InDesign to 5.0.4 and then trash your InDesign preferences (see the link in the Troubleshooting 101 box on the main forum page), and see if that helps.

Mac In Design CS3: Crashing when exporting to PDF

I have been trying to get ID to export to pdf for 2 days now.. and it keeps crashing. Has someone else had this problem too? If so can you please tell me how to fix the issue... I need to get this project in and I am at a loss here. Even if someone can export to pdf for me and then I can research this more at a slower place.. you know how it is with deadlines..
Thanks for any help on this
Kris

For what it's worth, you can get a fairly decent idea of why InDesign crashed by looking at the stack trace in the crash report logfile. You can either open the most recent file in ~/Library/Logs/CrashReporer (named something like "Adobe InDesign CS4_2009-DATE-TIME_MACHINE.crash") use TextEdit or something similar, or when Adobe's crashreporter pops up, click "Crash Data" in the lower-left corner:
And then when the crash report pops up, look for the "Crashed Thread" line to tell you which thread crashed (usually Thread 0). Then scroll down to the section for that thread ("Thread 0 Crashed:") and look at the decoded stack trace (boxed in red at right):
In this case, it's not too illuminating since I forced InDesign to crash while it was idle, so it was sitting in CFRunLoopRunSpecific when it crashed. But my most recent real crash, for instance, looked like this:
Thread 0 Crashed:
0   ???                         01c080d8 _XHNDL_trapback_instruction + 0
1   com.adobe.InDesign.INXCore 34f73598 GetPlugIn + 185048
2   com.adobe.InDesign.INXCore 34f74174 GetPlugIn + 188084
3   PublicLib.dylib             01712db6 CScriptDOMElement::GetChildElements(..$
4   com.adobe.InDesign.INXCore 34f8136c INXStyleInfo::NormalizeStyle(...
5   com.adobe.InDesign.INXCore 34f81ff9 INXStyleInfo::NormalizeStyle(...
6   com.adobe.InDesign.INXCore 34f7c513 INXStyleInfo::NormalizeStyle(...
7   com.adobe.InDesign.INXCore 34f7d45c INXStyleInfo::NormalizeStyle(...
8   com.adobe.InDesign.SaveBack 46b469e3 GetPlugIn + 24403
9   com.adobe.InDesign.SaveBack 46b473ab GetPlugIn + 26907
which was in the middle of an INX export. It seems like it crashed in a call to a 3rd-party plugin (GetPlugin+185048), which was called from within the same plugin, which was called by GetChildElements(), which was called by NormalizeStyle(). So one might suspect that this problem has something to do with both the 3rd-party plugin and the styles in the document. Just an example.
Even if it's inscrutable to you, posting it on the forums will probably help, or at least give people some ideas.

InDesign CS3 crashing on launch

INDD cs3 5.4
Mac (Intel) OS 10.5.8
Hi there,
Having major issues with indesign CS3 crashing upon launch.
It gets as far as saying "starting up service registry". before bumming out.
Previously it had been running without any major issues for at least a year or so. Not recently updated anything on my machine so curious as to why this is now happening!
So far I've tried...
1) deleting indesign prefs and cache
2) reparing indesign
3) removing suitcase fusion and fusion's core
4) repaired disk permissions
5) started up in safe mode AND created new user account on mac too
6) used font doctor to repair / examine font library.
7) turned off ALL fonts including system fonts.
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Thanks in advance.

Make sure you have the last patch, 5.0.4 build 682 (hold down the CMD key while choosing About InDesign from the help menu). You said you do, but verify it. Make sure, too, that the fonts mentioned inthe KB article are active.
If all else fails, think about uninstalling, running the clean script, and reinstalling.

ERROR WHILE GENERATING THE PDF

HI gurus,
We are trying to publish BI reports in the Portal server as Iviews.
In the portal system, when I am clicking the PRINT VERSION button for the
CO cost center (area): Plan/actual: Quarterly iview, its giving the PDF file,
thats well and good.
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Dear Prasad,
Did you resolve your problem, I have the similar one:
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Photoshop & InDesign CS3 Crashing when Saving to Network

Hi,
Photoshop & InDesign CS3 crashes whenever I try to save a file over the network to a shared computer we are using as a server.
SPECIFICS
I'm running Leopard 10.5.2
- I have tried reinstalling the entire Creative Suite
- I did not reinstall Version Cue
- Tried deleting the com.adobe.mediabrowser.p.ist and Photoshop.plist preferences.
ALSO:
- If I create a new file on my computer and then immediately save it, it usually does not crash on the first save. But after I do a few things to the file and then try to save again, it hangs up.
-I am unable to force quit Photoshop; I have to do a hard reboot.
Adobe tech support believes it is a network problem. If so, what needs to be done to fix the network?
Thanks in advance for your help.

I've heard rumors of the "don't work from the server" thing from our IT department a few times but now I'm seeing it for myself. They are now using this thread as the reason our machines are experiencing so many crashes and errors again. Basically chalking it up to us working off the network is the culprit since they can't find anything else wrong. and since it's not supported by Adobe then were doing it wrong. But none of the workflow solutions we've looked seem faster than just saving to a network. So I'm a bit at a loss...
How are people dealing with the time it takes to copy files from the server to local and back again. How are people integrating this into workflow's where multiple people need to see and work in the same document multiple times a day?
A large part of our workload is sometimes thousand page catalogs, mostly our files are 15-25 meg InDesign files and might get up around 50 megs or so and be linked to as much as 5 gigs of image data in the extreme. I can't imagine how much time that would take to copy and work and then copy back, then if someone else were to copy and work and copy back, etc... It's almost like we'd have to copy each section to one computer and make everyone play musical chairs to come and work on the file when they needed too so we only had to copy it from the server once!
I've done a few catalog covers where the working files sometimes got up over 4 gigs, (and yes with something like this I was working local), but there were days where saving my work back to the server was like 45 minutes, a few times I had issues with the save and I'd be there screwing around for an hour and a half to make sure my work was backed up on the server. I can't imagine having to go through that every time I needed to work on a large Indesgn file that had 4-5 gigs of linked images.
Does everybody really work this way...? Or is there a magic network setup that allows a sane server side workflow? I know my IT people are compotent profesionals, but perhaps they just haven't heard the latest and greatest for Network CS Suite set up???
Personally, every time we get new boxes on our desks everything runs great for 6-8? months and then slowly but surely things get buggy and the next thing you know there's smoke coming out of your Dell. They say they fixed it and replaced the damage but the errors continue...
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Presets and defaults get deleted when InDesign CS3 crashes

Every few days InDesign CS3 crashes. I don't know why, but that's not even the issue here. The problem is that when it does, all of my presets and default settings get erased.
Is there anything I can do to keep this from happening?
If I save my default settings (by which I mean measurements, color palette, default fonts, stuff like that) as a workspace, will that allow me to import it all again when it does happen? Or will my workspaces get deleted too?
This is getting really really really frustrating and I'd appreciate any advice on the matter!
Shari+

Read through the prior threads Peter posted. I see no solution offered. I
too have had this problem on two separate workstations from the day ID CS3
was installed. Intermitant, but it can be made to happen quite easily. I
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explorer.
I spend hours on the phone with Adobe tech support and they also could not
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the bare minimum fonts required by the systems, creating new XP user
accounts, reinstalling the suite, deleting prefs, washing some files through
INX, defrag, turning off all processes other than ID... nada... still
problems. They gave up. So did I. Just living with it waiting for the next
update.
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Larry

Indesign CC crashes while using spellcheck - what to do?

indesign CC crashes while using spellcheck - what to do?

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I recently upgraded to the latest version of InDesign via the Cloud app and two chronic issues have reappeared:
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This is ridiculous!

Photoshop cs3 crashed while i was working on a file...

photoshop cs3 crashed while i was working on a file. i checked the temp folder and found a file that was modified the day it crashed. there is no extension and when i tried to open it in photoshop it said that it "could not complete my request because the file is in use or left open"... is my file hosed or is there a way to recover it? i was working on it for hours and like a dummy forgot to save it

Josh,
Someone had posted a link to such a program, as Mike mentioned. It was "supposed" to be able to dissect and restore from PS TMP files. I do not have a link, and also do not know the $, nor how effective this might be. I'd do a search of this forum, trying words like PS TMP, and the like. It was not THAT long ago. Again, have no experience with it (or any other TMP reclamation apps.). Might be worth a try.
All other comments on doing various forms of Save/Save_As are good ones. I'd incorporate those into my workflow, if you have not already.
You might want to look at Stellar-Phoenix for file recovery. Depending on where you were, when the crash happened, you might be able to locate your older
b image
file on your HDD - or, you might not. Stellar-Phoenix had a trial. Seems that it would scan your HDD, but only the paid version would recover, if found. See if it finds something of use. I'd also do this,
b before
anything else overwrites that/those sector(s) on your HDD . Probably not going to help, but you never know. Just to be clear, Stellar-Phoenix is a data recovery tool and is NOT a PS TMP file extractor.
Sorry about your misfortune and good luck,
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Indesign CS3 Crashes Randomly on Windows x64, Dual Monitor Setup

My coworker and I just had our computers upgraded Windows XP 64-bt on the following computer setup:
Intel Core i7 920 2.66Ghz CPU
8GB DDR3 RAM
Gigabyte GA-EX58 Intel X58 Motherboard
1TB Seagate ES.2 7200rpm 32MB Cache SATAII Hard Drive
We're running CS3. Indesign keeps crashing on her machine, randomly from what we can tell. It runs fine on my machine.
We are running Indesign in compatibility mode for Windows XP on both machings (the crashing was much worse before we turned it on).
The only difference between my computer and the workstation where Indesign CS3 crashes is she has a dual monitor setup.
Any thoughts on what might be causing it?

Thanks for the heads up.We're actually kinda banking on Windows 7 to be a bit more stable and switch to that, but it's a long few months when your program crashes every few minutes.
I just realized that we don't have the latest update (5.0.4) on her machine, we've downloaded it and are hoping that will help to at least reduce the crashing...

Indesign CS3 crash while generating an PDF or deleting an index entry

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