InDesign CS3-doesn't collect the document!

This has happened to me three times this week. I "Package" the file, compress it, and forward it to a service bureau. They e-mail back that they didn't receive the *document,* although they have all the links and fonts!! I have been carefully Packaging my files, then I open the Packaged file to make sure it works. When I do this no problems ensue. But why should Packaging work sometimes and not others, and especially with the central file of the Package?

Ups...and how to move it to right place?

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