InDesign CS3 (PC) crashed document recovery woes.
InDesign CS3 (PC) crashes when trying to open a ID document so I can't determine the problem. How can I open it without crashing? The problem may be a font or a placed image but I don't know for sure because I can't open the file.
It was on a PC and I brought in my Mac and got the same response. The links
are in disarray, I suspect that is the root of the problem but not being
able to open it I won't know for sure.
Similar Messages
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Indesign CS6 quits during document recovery, even after restart. How do I get out of this cycle?
Indesign CS6 quits during document recovery, even after restart. How do I get out of this cycle?
I was saving a document when it originally quit. so "locked" file appeared in directory as well as reg file.
Upon restart of InDesign, recovery failed and software quit again.
Restarted computer, then indesign, file opens but as soon as I select "recover" it sends a message that indesign needs to close.
I cannot seem to get out of this cycle. Help.Use your operating system’s Search utility to find a folder called (InDesign Recovery) and delete it.
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We have a file that was originally created using InDesign CS3 on OS X with an index but it's now crashing: if any of the index text is amended/deleted it crashes and quits. Even trying to delete the actual index pages does the same. The file won't open at all in CS4 and crashes/quits that as well.
We've tried the following:
- removed the index markers across the document and updated preview
- manually removed from the index pane all references
- deleted every other page other than the index and have isolated the issue to something in the index content.
There don't appear to be any font conflicts after checking.
Has anyone else come across this as we need to use this file as a template for another but are slightly paralysed with this index issue?Sorry for the delay, took me a while to find a non-Intel Mac with CS3...
So, yeah, I see your problem. CS3 crashes while exporting the INX. Though it looks like it gets most of your document.
I'll play around with it some more...
Citrus Design wrote:
That's the problem, we can't even get this far as CS3 crashes when trying to export to INX.
The original document was created on a G5 PowerPC Mac, Leopard and CS3 but we don't have access to this set-up any more so we're a bit stumped. -
Generating large index in InDesign CS3 causes crash
I have a gig of RAM on a 1.42GHz PowerPC G4 machine. I cannot successfully run my index, which consists of approx 55 pages when it is complete, and contains about 5000 index entries retrieved from about 600 indexed pages (168 documents in the book file).
I have checked for overset (which Adobe should have built into the program) but found nothing out of the ordinary. The same manual ran perfectly fine in ID CS2. Of course I converted all CS2 pages to CS3 before I started the process. Here's how it went:
1. I started the generation of the index from the book file.
2. Waited about an hour.
3. Got standard message saying that this process was too big to undo, and said OK so it would continue.
4. Waited another hour, then did Option-Control-esc and found that InDesign CS3 was "not responding.
I would be more than happy to make the files available to anybody who wants to test it. Could it be as simple as needing more RAM?
Thanks,
__Jeff Syrop
jsyrop9gillig.com (replace the 9 with @)Well, seems I have a similar extremely frustrating problem (on deadline) where I'm trying to generate an index for our catalogue & ID CS3 crashes every time. I tried closing down all other apps, removing all plugins except Adobes, & rebooting so I'm working with a fresh machine but to no avail. I know RAM isn't the problem as I have 6 gigs now & generating the index use to work fine in CS1 with 2 gigs.
We converted all 72 catalogue documents from CS1 to CS3 a few months ago. Since then indexes generated within individual docs worked fine. However now that I am trying to compile them all into a single book index I've had nothing but problems (crashes).
After several hours of trying possible work arounds I've come to the conclusion that something wrong within some of the files themselves. I know this because I've been adding a file at a time to the book & regenerating the index between each. What I've discovered is that ID will crash only when certain docs were added (usually fairly complex ones).
Fortunately I've been able to fix these files by exporting them to INX format & back again. So far so good... I'll update the forum if anything else goes wrong. -
INdesign CS3 suddenly crashes when trying to export pdfs
I have exported PDF-x1as from Indesign for years with no issues. Suddenly today, indesign crashes when I select EXPORT. I have indesign CS3 on a macbook pro running 10.5.8.
I work from home, and have to get some pretty huge projects out to the printer, and so I'm getting nervous about this not workling!! I'm trying to remain calm.
I've restarted indesign with the control, option, and shift keys down, supposedly renewing the prefs. When that didn't work, I reinstalled it from my original disks. Still doing the same thing.
Please say someone knows a fix!!!ok - I've spent countless hours now searching for an answer. I was about to upgrade to snow leopard hoping that would solve this issue, when, buried deep somewhere in these forums, I found the solution that, at least so far, has worked for me! Here it is, in case anyone else is having issues:
http://kb2.adobe.com/cps/402/kb402521.html
phew!!!! -
After Client quits Indesign Cs3, it crashes.
Clients docs are saved, but Adobe thinks they are not and asks if she would like to restore them. She must go through this ordeal every time she quits Adobe Cs3. Anyone have a solution, or even seen this problem? Thanks.
Hi, we are getting the same thing here. Have you had any feedback or a resolution to this issue? iiod, maybe we can pool resources and troubleshoot together, full specs can be posted if needed (don't have them handy right now).
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Indesign CS3 crashes when making pdf
I had this problem 2 months ago, and I thought it was fixed, but it's started happening again. When I try to export a file as a pdf, InDesign CS3 will crash/close the program. However, I CAN export pdfs in CS. It also crashes when trying to import/place a pdf file or other type of file.
I am using a PowerMac G4. Version 10.5.8.
Thanks!!Dual Personalities, eh?
I'd tru running something like Cocktail or MacJanitor to clean your caches -- I'm on Windows so there may be a better way known to Mac folk. Emptying the temporary files is a good idea, but again, I don't know where they live on your system. -
How can I find the total word count in my entire Indesign CS3 document?
I have a book that consists of 10 different files and many many different text boxes. I need to find out what the total word count is for the entire book. Is there a simple way to do this, or do I have to copy and paste all the text from InD into a word file to get the number? Your help is much appreciated.
This AppleScript will get the total word counts of a folder of ID files—it shouldn't be too hard to convert to JavaScript if you are not using OSX:
tell application "Finder"
activate
set myFolder to choose folder with prompt "Select the folder containing the files to count"
set myFiles to every file of folder myFolder whose file type is "IDd5"
end tell
tell application "Adobe InDesign CS3"
set wordcounts to {}
set total to 0
repeat with j from 1 to (number of items in myFiles)
open item j of myFiles
tell active document
tell every story
set wordcounts to wordcounts & (count every word)
end tell
set totalstories to count every item of wordcounts
repeat with i from 1 to totalstories
set total to total + (item i of wordcounts)
end repeat
close
end tell
end repeat
display dialog "The documents in the selected folder have a total of " & totalstories & " stories, and " & total & " words"
end tell
========================================
If you just want the active document's count it would be:
tell application "Adobe InDesign CS3"
tell active document
set wordcounts to {}
tell every story
set wordcounts to wordcounts & (count every word)
end tell
set total to 0
set totalstories to count every item of wordcounts
repeat with i from 1 to totalstories
set total to total + (item i of wordcounts)
end repeat
display dialog "Total words in all " & totalstories & " stories: " & total
end tell
end tell -
Indesign CS3 Crashes when loading text styles
hi all, i need some help.
Indesign cs3 keeps crashing when I try to "load all text styles" from one indesign file to another. the file has ten styles (character & paragraph). I'm currently working on windows 7.
thankyou for any information you can provide.Are you patched to 5.0.4?
Export both files to inx, re-open, Save As. (I checked, ID will not load styles from an inx)
Load just one style at a time to isolate a conflict.
Last resort, Highlight text from the source doc, paste into the new doc. I should carry in the style. It only needs to be a single charatcher. -
Adobe InDesign CS4 Keeps Crashing #$%@@*(!
Please help. It has been a nightmare since we installed CS4. InDesign CS3 never crashed. But since we
For some reason I keep getting the error "network connection lost for the C:\file.indd or the file was modified by another process". And then the system crashes. It usually happens as we are placing or link pictures. Occasionally it will happen as we are exporting to a PDF.
We store all of our pictures and artwork on a Netgear file server. I don't think that is the culprit because CS4 and CS3 worked fine. Does anyone have any solution to this problem.
I checked Adobe's website and they are aware of this error but only post a solution for a mac. We use PC's here so upgrading Leopard will not help.
ThanksPlease help. It has been a nightmare since we installed CS4. InDesign CS3 never crashed. But since we
For some reason I keep getting the error "network connection lost for the C:\file.indd or the file was modified by another process". And then the system crashes. It usually happens as we are placing or link pictures. Occasionally it will happen as we are exporting to a PDF.
We store all of our pictures and artwork on a Netgear file server. I don't think that is the culprit because CS4 and CS3 worked fine. Does anyone have any solution to this problem.
I checked Adobe's website and they are aware of this error but only post a solution for a mac. We use PC's here so upgrading Leopard will not help.
Thanks -
Indesign CS3 is crashing when file> place.
Two months back I remedied the problem by uninstalling & reinstalling the entire CS3.
Surely there has to be a better way.The better way is to post this in the InDesign forum...with full system details.
Bob -
We have an issue with InDeisgn CS3 crashing on a regular basis randomlly 3-6 times per night while publishing a newspaper. The environment is a small newspaper. The affected systems are 5 editors iMacs running iOS 10.6.8 and 4GB RAM. They use InDeisgn, InCopy, and Photoshop at the same time along with Mediaspan Newsedit/IQue to access pages, and graphics/images are stored on a file server. They print to an HP Laserjet 5200 and a Sharp MX3100 copier. While they do get a few crahses on the large Sharp copier while pirint, they get many more crashes when printing to the HP Laserjet 5200. All 5 computers are clones, so they are all based on the same image and they all encounter crashes when printing, and while doing other things such as opening files.
This problem has been happening for the past 6-9 months, and I cant determine what may have changed to have caused it. I have already cleared the PPD's, as well as the crash recovery folders. I have ran DiskWarrior 4.3 on all of them as well as the normal Apple disk maintenance software. The Adobe Suite is CS3 with the latest service pack. I have recently ordered an addtional 4GB of RAM to bring thre of them from 4 to 8 GB in an attemtp to see if there is any difference in crashing.
I have many crash logs from both printing, as well as non printing. Because Printing is more of an issue and happens more than non printing, I will post the most recent printing crash log. I can follow up with a non printing crash log if that can help diagnose it better.
Thanks,
=================================
Process: Adobe InDesign CS3 [570]
Path: /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/Adobe InDesign CS3
Identifier: com.adobe.InDesign
Version: 5.0.4.682 (5040)
Code Type: X86 (Native)
Parent Process: launchd [125]
Date/Time: 2013-03-03 19:27:33.318 -0800
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 449308 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 347556 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: A2F3363D-51FA-4BF5-A541-8B64748C2B26
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x93e3dc5a __kill + 10
1 libSystem.B.dylib 0x93e3dc4c kill$UNIX2003 + 32
2 libSystem.B.dylib 0x93ed05a5 raise + 26
3 libSystem.B.dylib 0x93ee66e4 abort + 93
4 libstdc++.6.dylib 0x95d6cfda __gnu_cxx::__verbose_terminate_handler() + 433
5 libstdc++.6.dylib 0x95d6b17a __cxxabiv1::__terminate(void (*)()) + 10
6 libstdc++.6.dylib 0x95d6b1ba __cxxabiv1::__unexpected(void (*)()) + 0
7 libstdc++.6.dylib 0x95d6b2b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
8 AdobeAGM 0x0029c2cb AGMInitialize + 1368139
9 AdobeAGM 0x00330117 AGMInitialize + 1973911
10 AdobeAGM 0x002d3032 AGMInitialize + 1592754
11 AdobeAGM 0x002d44a6 AGMInitialize + 1597990
12 AdobeAGM 0x002cd653 AGMInitialize + 1569747
13 AdobeAGM 0x0015d8d5 AGMInitialize + 63061
14 AdobeAGM 0x0033d132 AGMInitialize + 2027186
15 AdobeBIB 0x0075d60d BIBInitialize2 + 15359
16 AdobeBIB 0x0075d6bb BIBInitialize2 + 15533
17 com.adobe.InDesign.Print 0x2154d18f GetPlugIn + 183995
18 com.adobe.InDesign.Print 0x215518b4 GetPlugIn + 202208
19 PublicLib.dylib 0x00f0d270 Command::DoImmediate(short) + 34
20 com.adobe.InDesign.Utilities 0x1eaa29c7 0x1eaa0000 + 10695
21 com.adobe.InDesign.Utilities 0x1eaa2bee 0x1eaa0000 + 11246
22 ...adobe.InDesign.AppFramework 0x1ddcd144 0x1ddb5000 + 98628
23 PublicLib.dylib 0x00f0e1d5 CmdUtils::ProcessCommand(ICommand*) + 55
24 com.adobe.InDesign.Print 0x21553920 GetPlugIn + 210508
25 PublicLib.dylib 0x00f0d270 Command::DoImmediate(short) + 34
26 com.adobe.InDesign.Utilities 0x1eaa29c7 0x1eaa0000 + 10695
27 com.adobe.InDesign.Utilities 0x1eaa2bee 0x1eaa0000 + 11246
28 ...adobe.InDesign.AppFramework 0x1ddcd144 0x1ddb5000 + 98628
29 PublicLib.dylib 0x00f0e1d5 CmdUtils::ProcessCommand(ICommand*) + 55
30 com.adobe.InDesign.PrintUI 0x23f91f6b GetPlugIn + 5559
31 WidgetBinLib.dylib 0x023a11fc CActionComponent::DoAction(IActiveContext*, IDType<ActionID_tag>, SysPoint, IPMUnknown*) + 34
32 ...aspansoftware.IQue.DragInUI 0x24a01df4 (anonymous namespace)::DoActualAction(IDType<ClassID_tag>, IActiveContext*, IDType<ActionID_tag>, SysPoint, IPMUnknown*) + 100
33 ...aspansoftware.IQue.DragInUI 0x24a067af DragInUIActionComponent::DoAction(IActiveContext*, IDType<ActionID_tag>, SysPoint, IPMUnknown*) + 997
34 com.adobe.InDesign.Actions 0x22ed8867 GetPlugIn + 5787
35 com.adobe.InDesign.Actions 0x22ecd95b 0x22ecb000 + 10587
36 WidgetBinLib.dylib 0x0239f17f MDefaultEH::KeyboardShortcut(IEvent*) + 473
37 WidgetBinLib.dylib 0x0239ea06 CDefaultEH::KeyDown(IEvent*) + 150
38 WidgetBinLib.dylib 0x0239ef8a MDefaultEH::KeyDown(IEvent*) + 162
39 PublicLib.dylib 0x00f25ab5 CEventDispatcher::DispatchToEventHandlers(IEvent*) + 157
40 PublicLib.dylib 0x00f25704 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24
41 ...obe.InDesign.Application UI 0x1e10e025 GetPlugIn + 196289
42 ...obe.InDesign.Application UI 0x1e10c4eb GetPlugIn + 189319
43 com.apple.HIToolbox 0x9a5c1c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
44 com.apple.HIToolbox 0x9a5c0ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
45 com.apple.HIToolbox 0x9a5e37f3 SendEventToEventTarget + 52
46 com.apple.HIToolbox 0x9a5f56d7 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2161
47 com.apple.HIToolbox 0x9a5c2080 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
48 com.apple.HIToolbox 0x9a5c0ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
49 com.apple.HIToolbox 0x9a5e37f3 SendEventToEventTarget + 52
50 com.apple.HIToolbox 0x9a6459de SendTSMEvent + 82
51 com.apple.HIToolbox 0x9a64535b SendUnicodeTextAEToUnicodeDoc + 700
52 com.apple.HIToolbox 0x9a644f65 TSMKeyEvent + 998
53 com.apple.HIToolbox 0x9a635e32 TSMProcessRawKeyEvent + 2515
54 com.apple.HIToolbox 0x9a68396f HandleCompatibilityKeyEvent + 331
55 com.apple.HIToolbox 0x9a5bd9b2 HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2716
56 com.apple.HIToolbox 0x9a5c1c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
57 com.apple.HIToolbox 0x9a5c0ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
58 com.apple.HIToolbox 0x9a5c0d55 SendEventToEventTargetWithOptions + 58
59 com.apple.HIToolbox 0x9a5f560b ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1957
60 com.apple.HIToolbox 0x9a5c2080 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
61 com.apple.HIToolbox 0x9a5c0ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
62 com.apple.HIToolbox 0x9a5e37f3 SendEventToEventTarget + 52
63 ...adobe.InDesign.AppFramework 0x1ddb72af 0x1ddb5000 + 8879
64 ...adobe.InDesign.AppFramework 0x1ddd4750 GetPlugIn + 10840
65 com.adobe.InDesign 0x0000277b main + 115
66 com.adobe.InDesign 0x0000209e start + 258
67 com.adobe.InDesign 0x00001fc5 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x93e03382 kevent + 10
1 libSystem.B.dylib 0x93e03a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x93e02f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x93e02cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x93e02781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x93e025c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x93ddcb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x93e0a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x93e395a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x96cbab90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x96cb6533 MPWaitOnQueue + 250
5 PMRuntime.dylib 0x000129b3 GetAvailContiguous() + 165
6 ...ple.CoreServices.CarbonCore 0x96c9a54a PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
8 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x93ddcafa mach_msg_trap + 10
1 libSystem.B.dylib 0x93ddd267 mach_msg + 68
2 ...ple.CoreServices.CarbonCore 0x96d62ab0 TS_exception_listener_thread + 160
3 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
4 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x93e0aaa2 __semwait_signal + 10
1 libSystem.B.dylib 0x93e0a75e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x93e0c3f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x96ccf21e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x96cbab68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x96cb6533 MPWaitOnQueue + 250
6 AdobeACE 0x0004a743 0x1a000 + 198467
7 AdobeACE 0x00049f71 0x1a000 + 196465
8 ...ple.CoreServices.CarbonCore 0x96c9a54a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
10 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x93e0aaa2 __semwait_signal + 10
1 libSystem.B.dylib 0x93e0a75e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x93e0c3f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x96ccf21e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x96cbab68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x96cb6533 MPWaitOnQueue + 250
6 AdobeACE 0x0004a743 0x1a000 + 198467
7 AdobeACE 0x00049f71 0x1a000 + 196465
8 ...ple.CoreServices.CarbonCore 0x96c9a54a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
10 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x93e0aaa2 __semwait_signal + 10
1 libSystem.B.dylib 0x93e0a75e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x93e0c3f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x96ccf21e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x96cbab68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x96cb6533 MPWaitOnQueue + 250
6 AdobeACE 0x0004a743 0x1a000 + 198467
7 AdobeACE 0x00049f71 0x1a000 + 196465
8 ...ple.CoreServices.CarbonCore 0x96c9a54a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
10 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x93ddcb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x93e0a6e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x93e395a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x9297a8e8 -[NSCondition waitUntilDate:] + 453
4 com.apple.Foundation 0x929333b1 -[NSConditionLock lockWhenCondition:beforeDate:] + 279
5 com.apple.Foundation 0x92933294 -[NSConditionLock lockWhenCondition:] + 69
6 PublicLib.dylib 0x0113f4e1 devtech_private::ZString::BackDoorGetUnicode(unsigned short*, unsigned long, bool) const + 397
7 PublicLib.dylib 0x01133f55 devtech::ZString::GetInternalData(unsigned short const**, unsigned long*) const + 2503
8 PublicLib.dylib 0x0113d0f8 devtech::ZString::GetInternalData(unsigned short const**, unsigned long*) const + 39786
9 com.apple.Foundation 0x9293e4c4 -[NSThread main] + 45
10 com.apple.Foundation 0x9293e474 __NSThread__main__ + 1499
11 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
12 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x93ddcb42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93e0a6f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93e5305f pthread_cond_wait + 48
3 TINthread.dylib 0x242b77a5 ThreadUtils::ThreadPool::Dispatcher() + 277
4 TINthread.dylib 0x242b783f ThreadUtils::ThreadPool::ThreadProc(void*) + 17
5 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
6 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x93ddcb42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93e0a6f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93e5305f pthread_cond_wait + 48
3 ...obe.InDesign.AdGrabber4.CS3 0x1dc2f2f5 XMLRecvThread::Run() + 111
4 ...obe.InDesign.AdGrabber4.CS3 0x1dc2f311 XMLRecvThread::StartRoutine(void*) + 17
5 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
6 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x93ddcb42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93e0a6f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93e5305f pthread_cond_wait + 48
3 ...obe.InDesign.AdGrabber4.CS3 0x1dc2e71e XMLSendThread::Run() + 240
4 ...obe.InDesign.AdGrabber4.CS3 0x1dc2e735 XMLSendThread::StartRoutine(void*) + 17
5 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
6 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x93ddcc0e mach_wait_until + 10
1 libSystem.B.dylib 0x93e64429 nanosleep + 345
2 ...sign.Support for JavaScript 0x2767dc03 TerminateConnection + 238555
3 ...sign.Support for JavaScript 0x2766f641 TerminateConnection + 179737
4 ...sign.Support for JavaScript 0x2767dced TerminateConnection + 238789
5 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
6 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x93ddcb4e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x96ccc942 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x2ae1306b ThreadFunction(void*) + 77
3 ...ple.CoreServices.CarbonCore 0x96c9a54a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
5 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x93ddcb4e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x96ccc942 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x2ae1306b ThreadFunction(void*) + 77
3 ...ple.CoreServices.CarbonCore 0x96c9a54a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
5 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x93ddcb4e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x96ccc942 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x2ae1306b ThreadFunction(void*) + 77
3 ...ple.CoreServices.CarbonCore 0x96c9a54a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
5 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 15: com.apple.CFSocket.private
0 libSystem.B.dylib 0x93dfbac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x922e6c53 __CFSocketManager + 1091
2 libSystem.B.dylib 0x93e0a259 _pthread_start + 345
3 libSystem.B.dylib 0x93e0a0de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x93ee6693 ecx: 0xbfffbd7c edx: 0x93e3dc5a
edi: 0xa0447b30 esi: 0x004d22b0 ebp: 0xbfffbd98 esp: 0xbfffbd7c
ss: 0x00000023 efl: 0x00000282 eip: 0x93e3dc5a cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xf94e6000
Binary Images:
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0x27a5000 - 0x27a6fff +com.adobe.InDesign.Metadata Database Filter 5.0.0.458 (???) <CC8859BB-C15A-4709-B912-FD85C537F6EC> /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/Required/Metadata Database Filter.InDesignPlugin/Metadata Database Filter
0x27bf000 - 0x27c0fff +com.adobe.InDesign.Global Preferences Panel 5.0.0.458 (???) <693EF424-C046-4F46-B986-0F363C59468B> /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/MacOS/Required/Global Preferences Panel.InDesignPlugin/Global Preferences Panel
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0x20ef2000 - 0x20f15ff6 +AdobeAXE8SharedExpat ??? (???) /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
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0x24ced000 - 0x24cf5fff +com.adobe.InDesiThanks Peter,
One last question. Will reinstall on top of itself overite any preferences or third party plugins?
Thanks again for your help. This issue has been very random and has not led me to an actual issue to fix. We can have a could days good, and then we have a night or two where it crashes all night for different reasons with no consistancy or patterns to follow. -
How do I get inDesign to quit crashing when I try to open a damaged document?
Alright, I'm in a bit of a pinch and behind on deadline because of something completely random and out of the blue happening with inDesign. Here's what happened:
I was working on a magazine layout and printed out a PDF draft. The draft looked normal. I saved, shut my computer, walked away, and came back 30 minutes later to find that 9 pages had gone almost completely blank - even the locked layers were gone. I checked the layers and they were still locked. I thought my content had gotten erased somehow. Then I looked again and saw an overseer text symbol in the middle of one of the spreads. I clicked it and was able to enlarge it somewhat. Doing this gave me the spinning color wheel of doom (I have a Mac running off of Maverick now), and every little zoom and mouse movement gave this result that lasted about 3 minutes at a time. I tried saving again (got the spinning color wheel of doom), then shut down inDesign, and tried again. Same thing happened, only this time I got an automatic recovery notice when it opened. Everything else looked normal. I noticed that the content that had been squished was actually also at a skewed angle as well, like it had been rotated at some strange 3D plane. The story board would also expand to 10 times the normal size every time I tried to move the skewed, overset content. I shut everything down again and restarted my computer. Only this time, whenever I tried to open the problematic document, it would give me the auto recovery request, then promptly crash when I clicked "Yes" for auto recover. I tried multiple times now to open the document, thinking maybe I could just wipe those pages and start over again, but it crashes every time.
Nothing like this has ever happened to me before. I have no idea how this happened, and now it seems like I'm going to loose the entire document, about 40 hours of work. As far as I know, nobody else was near my computer in the 30 minutes it took me to shut it and open it back up again.
Help!
Can anybody shed some light onto this situation? Honestly, I'd be happy to just be able to open the document again so I can erase those problem pages and re-do them... I took screen shots of what inDesign was doing before it crashed:
Here you can see that the "P" in the upper left is all twisted, the same way my content is:
This is a zoomed-out image of how big the storyboard would become when I tried to tweak that overset text/ content...You can try opening the file "as a copy" from the open dialog. You can also try the blind export to .idml: Adobe Community: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.
and there's a tool for Windows you can try, if you have access to a windows machine: INDDRecovery — a program for restoring corrupted InDesign documents
After that, it's a question of how much money you want to throw at it. Markzware.com has a paid recovery service that will probably work. -
InDesign CS3 crashes when I try to insert a new page
I'm working on a document that is currently 70+ pages in InDesign CS3, and whenever I try to add a new page (regardless of where I try to add the new page at within the document), InDesign crashes. I haven't experienced this issue with any other documents. After not having worked on this document for several days, I was able to insert 2 new pages today before the issue started again. I've done several searches on the Adobe forums, and I haven't come across anyone who seems to experience this same problem. But if anyone has, or has a suggestion for me to try, I would really appreciate it, as this document needs to grow to 100 pages, meaning I really need the ability to insert pages!!
Computer: Mac OS X, 10.5.8, Dual 2.3 GHz PowerPC G5
Software: InDesign CS3
Error Message: InDesign has unexpectedly quit. A crash report has been generated....Thanks, Peter. The problem still persisted through a new indd file created from an exported inx file though. I was able to work around the issue by setting my document to 100 pages in Document Settings. That added enough extra pages at the end of the document which I can then move to other locations within the document.
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InDesign CS3 crashes without error when opening any 2nd InDesign file
Issue: InDesign CS3 crashes without error and remains resident in memory if we have an InDesign file open and attempt to open a second InDesign file.
OS: Win XP SP2
InDesign Version: 5.0.2
Hardware: Dell Precision WorkStation T3400, 4 gigabytes of memory, Intel Core2 Quad processor Q6600
Details: No messages in the event viewer about the problem. We renamed the InDesign Defaults and the InDesign Saved Data file. We removed Creative Suite, restarted and then reinstalled Creative Suite (I could not remove and reinstall InDesign individually). We have created a new Windows profile for this user. I have one computer having the trouble. Other InDesign installations are working fine. This computer has 559 files in C:\windows\fonts. Other people that are not having the problem have a larger number of fonts installed.
The issue is not file specific. We are not running out of memory as I checked the task manager after the first InDesign document is open.
Why is opening a second document different than opening the first document?Hello Peter and Josh,
I'd just like to assert that I am having the exact same problem as Josh. I've spent the time to go through the steps listed above and have found the same results.
The issue as we see it multiple times daily is as follows:
(1) User opens File1 (everything works fine)
(2) User goes to open File2 (via explorer or via file->open) or print File1
(3) The User Interface for ID disappears (InDesign.exe still appears in Task Manager and is NOT listed as "Not Responding", ID does not appear in the Task Bar)
(4) The only way to continue work is to End Task/End Process InDesign.exe and relaunch.
No error messages appear, no error logs are created(that I can find). Non-related concerns caused us to upgrade this users PC. With a completely new install we are still having the problems. The systems are listed as follows:
OS: Win XP SP2 (fully updated minus SP3)
InDesign Version: 5.0.2
Newest Hardware: Custom Built Computer, 4GB RAM installed (3.24 recognized by windows), Intel Core2 Quad processor Q6600 @ 2.4Ghz
OS: Win XP SP2 (fully updated minus SP3)
InDesign Version: 5.0.2
Older Hardware: Custom Built Computer, Intel D945GTP Motherboard, 2GB RAM installed, Intel Pentium D processor @ 2.8Ghz
Troubleshooting:
(1) Alt+Space and M then using arrow keys moves every other window the user had opened other than In-Design. The user has two monitors. (a) 1280x1024 and (b) 1200x1600 (yes she uses the monitor rotated 90 degrees
(2) Log files - Non exist in the C:\Program Files\Adobe\Adobe InDesign CS3 folder. I've also done a search across the entire hard drive for any "*.log" files, none of which were adobe related.
(3) Default Printer - Changing the default printer to Adobe PDF is not really an option. I was able to convince the user to temporarily switch to a different networked printer and await the results (most likely today or tomorrow it should recreate)
(4) /3GB switch - Getting that last 700 something MB of memory isn't an issue. I've run MemTest.exe on all the available system memory overnight in a "burn in" test. The system ran fine the sticks were nice and warm when I got in from all the hard work :)
(5) Order of Opening - The problem repeates regardless of order. The trick seems to be opening File2 or printing File1 (I had the user only work on one file at a time (required her to close any open files before opening the next, that wasn't fun for my user but the system didn't crash on opening in this scenario, just on printing. Obviously not a permanent work around)
Any help here would be much appreciated as this has been plaguing us for months now.
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