InDesign CS4 Freezes

I have a 95 page book, that I began in Indesign CS3 and then saved as CS4.
Each time I initially open this file now, CS4 conpletely loads it, verifies the links, and then propmptly freezes up. After closing IDCS4 in Task Manager, I reopen IDCS4, and then open the same file, and all is well.
Its just on the first time each day when I open the file that I get the freeze up. Very repeatable and very strange. HAs anyone else experience this?
Win Vista 64 Ultimate.
8GB Ram
NVidia Quaddro FX4400
All of my other software behaves fine:
CorelDraw X4
AICS4
PSCS4
AutoCad 2009
Solidworks
Thanks,
Bob

So you are able to set up the new doc in the dialog and say OK before it freezes? And InDesign doesn't disappear, right?
You can open task manager by right-clicking in the system tray in the taskbar. Choose task manager, and look at the "Applications" tab first. What is the status of InDesign, which should be listed there if it is running. If it's hung it will say "not responding."
Next place to look is in the Performance tab, where you'll see current CPU usage and a box called Commit Charge. If the CPU usage is at 100% and stays there, the processor is working on something, and that may be either interfering with ID, or it could indicate a malfunction in ID itself. In the Commit Charge box, if the "Peak" value is near or above the "Limit" value it is an indication that you need more memory to run all the stuff you have open.
Peter

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After losing an entire day to uninstalling, reinstalling, updating, and banging my head against the wall, I stumbled across an unobtrusive little user comment at the bottom of that "Troubleshoot system errors and freezes in InDesign and InCopy (CS4 on Windows)" TechNote.
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First -- don't even ask.
All the answers are YES. I have adequate hardware. Brand new MacBookPro. Lots of RAM, hard drive space. fast Intel Core Duo.
Have spent the equivalent of, I think, 143 weeks talking to Adobe (a) tech support and (b) customer support folks who all say and do the same thing:
1) Send canned, prepacked responses that ignore your original message
2) Act surprised to learn that the InDesign installer STILL HANGS UP WHILE "CHECKING SYSTEM PROFILE...."
3) Recommend all kinds of bizarre, ridiculous solutions --- implying it's probably the customer's fauilt.
4) Don't speak good English
5) Never check back to see if the problem is solved or the customer has decided to throw himself (and his adobe software) off a cliff
Personal judgments are totally unfair, of course. But in the spirit of unfairness, what Adobe provides is Adobe's unspeakable indefensible handling of this situation in specific -- and customer service in general.
Its customer base is riddled with customers who've paid for and received a NONWORKING product. A defective product. Period. If this were a prescription drug or a car, the govt would have ordered recalls by now.
Adobe's labrynthine, convoluted recommended "fixes" (delete and reinstall all your Adobe products....reinstall your system software .... go stand in the rain and burn incense .... whatever) is like Ford Motor telling the customer: "Yes, we admit the defect. But, hey, at least we feel bad about it. Why don't you try selling your car and buying a new one."
Am a syndicated newspaper columnist. Have already got the draft of a very funny 700-word commentary to distribute about this. Adobe will hate it. But I'm sure we'll both get over it.
Eeegads.
Dear Adobe:
For the record, only SOME of the people with the Install/Setup issue (installer freezes at about 90% while checking system profiler) have inadequate hardware. Most have adequate hardware. We've all read the bulletins and bulletin boards. So has Adobe. We know it; Adobe knows it. Adobe knows it because ALL OF US HAVE SPENT HOURS ON THE PHONE WITH ADOBE ONLY TO CONFIRM THAT (A) OUR HARDWARE IS MORE THAN ADEQUATE AND (B) THEY HAVEN'T A CLUE WHAT WE SHOULD DO.
This is one the largest software makers in the world. They have enough programmers and engineers on their janitorial staff to fix this...make the nightmare go away. How? Produce a NEW installer that is not affected by whatever it is that is affecting the current one! (I'm a genius, right?) Or a two-part installer that first scans and fixes the obstacle, THEN installs InDesign. (I'm also flexible)
Adobe's failure to do this -- more than eight months after being made aware of the problem -- is not one of this company's finer moments.
David Chartrand My new email is: [email protected]
journalist
Kansas City
On Sep 21, 2009, at 8:17 AM, Bob Levine wrote:
The simple fix is to read the system requirements before buying software. While some users have gotten CS4 to run, the G4 does not meet the system requirements for InDesign CS4.
You should also take note that Adobe has already announced that future versions will be Intel only.
It's time to consider new hardware.
Bob
This message was sent to: [email protected]
To post a reply to the thread message, either reply to this email or visit the message page:
http://forums.adobe.com/message/2262510#2262510
--end--
David Chartrand
913-768-4700 (office)
913-653-2686 (cell)

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