InDesign CS4 install (new & upgrade) still freezes on new MacBook Pro.

Question

Have a stupid question:
WHY HAS ADOBE NOT FIXED THIS ISSUE.....RATHER THAH CONTINUING TO ASK THE CUSTOMERS TO FIX IT?
The company's customer base is boiling over with customers who've paid for and received a NONWORKING product.  A defective product. Period.  If this were a prescription drug or a car, the govt would have ordered recalls by now.
Adobe's labrynthine, convoluted recommended "fixes"  (delete and reinstall all your Adobe products....reinstall your system software .... go stand in the rain and burn incense to the gods .... whatever) is like Ford Motor telling the customer:  "Yes, we admit that make and model has a major defect.  But, hey, at least we feel bad about it. Try taking the car apart and rebuilding it. See if that works.)
Eeegads.
For the record:  Only SOME of the people with the Install/Setup issue (installer freezes at about 90% while checking system profiler) have inadequate hardware. Most have adequate hardware.  So spare us this "the customer is stooopid" defense.  We're not stupid. We're angry.
I've read the bulletin boards. So has Adobe.  We all know Adobe produced a seriously flawed installer; they know it, too.  They know it because zillions of us of us  HAVE SPENT HOURS ON THE PHONE WITH ADOBE STAFF, WHO  CONFIRM THAT (A) OUR HARDWARE IS MORE THAN ADEQUATE AND (B) THEY HAVEN'T A CLUE TO DO.  Other tearing the computer apart and rebuilding it, I mean.
This is one of the largest software makers in the world.  They have enough programmers and engineers working in their corporate coffee shop to fix this thing.  (1)  produce a NEW installer that is not affected by whatever it is that is affecting the current one. (Am I genius or what?)
(2) distribute a two-part installer that first scans and fixes the obstacle -- and THEN installs the Adobe product.
(3) Hire a third-party vendor to figure this out for Adobe.
Adobe failure/refusal to do this -- more than eight months after being made  aware of the problem -- is not one of this company's finer moments.
David Chartrand, journalist
Kansas City
www.davidchartrand.com
[email protected]

Answer 1

First. I sense you're on the verge of a full blown rant. Keep in mind that this is a user to user forum so please stay calm. Ranting at us won't help you. For that please contact Adobe directly.
While there are certainly people having issues, measuring those issues in a support forum is like going to a body shop and declaring that all cars crash into something.
Most users don't have any issue at all but there are certainly too many to call it acceptable. That said, the first thing to do is run the CS4 clean script:
http://www.adobe.com/support/contact/cs4clean.html
Bob