InDesign CS4 Licensing Problem.

I've owned Creative Suite 4 since 2008. I just installed Mavericks OS and now when I try to open Indesign it says: "Licensing for this product has stopped working. Error Code: 5. What gives? All the other programs in CS work. Should I just try reinstalling?

Upgrading an operating system is a total crapshoot and CS4 is unsupported
under Mavericks. My advice is to try uninstall and reinstall. If that
doesn't work, then do a clean install of the operating system keeping mind
that you will be on your own with CS4.

Similar Messages

InDesign CS4 memory problems

I have had memory problems with InDesign CS4 (and also with Photoshop CS4) for about a year now. If my file has a lot of pictures (100+) at some stage I get error message "Out of memory" . In the beginning it just have problems with redraw pictures (half of picture stays black), but also export to pdf is halted by same message and printing to file also. No problems in the beginning of large files or with files with text only. At one point InD just has enough and starts to behave like a ... Only solution is to export InD CS4 file as INX and continue to work in CS3 (but it takes a long time to match the text flow because textengine works differently). It's not monitor, because I have changed monitor during this year (from LaCie 22 blue IV to EIZO 27"). It seems that it's not video (NVIDIA GeForce 9800 GTX, 512 MB) also, because everything functions normally with CS3. I know, that it's not a proper video card for my work, but one likes to play Bioshock sometimes... Something strange happens with Photoshop CS4 also when I work for a long time without shutting down the program. After about editing 60+ pictures Photoshop CS4 begins to slow down (specially with using clone tool).up to impossible to work. You just have to wait while the cursor is dragging itself to right place an picture is redrawing itself. Seems like memory cannot empty itself and gets overloaded when working with CS4. No problems with Photoshop CS3. One cannot notice anything with small files. I can work with CS3 but there are features I would like to use in CS4.
Have anyone experienced anything similar?
Claudius
Win XP SP3
4GB RAM
video NVIDIA GeForce 9800 GTX 512MB with latest drivers
CS4 and CS3

Having exactly the same here. 16 Gb of ram in an 8 core 64 bits Vista system. Absolutely no infections on my system. Having great troubles getting my work ouputted.
I'm making an overview with 50 cards with pictures in them and bevels on the edges, dropshadows. It might be heavy but it is a normal question from my client.
I don't care if transparency is difficult for Adobe to handle. They shouldn't make it public if it is not properly tested. I am now so far as to make the composition in photoshop ( if that works)
What I thought was the problem is that I originaly placed indesign files in frames. But there is a great script out there on www.automatication.com to convert that in editable object again. Works great so check that out. But this didn't solve my problem. The effects used in these items are the memory consummers and Adobe is not freeing the memory properly.
Advise to Adobe: check also to dropshadows feature because this is not scaling up or down with the rest of the effect.
I'm am writing a realtime 3D renderengine here, if CS5 is not working fine, I might digg in to this one as well, getting a bit tired of waiting for properly working software.
Jaap Clarenburg
[email protected]

Adobe InDesign CS4 opening problem

Hi,
I have problem of opening Adobe InDesign CS4.
At the following images you can see the error messages that comes one after the other.
I really need your help......
Thank you so much in advance,
A

No....
but thank you ssoooo much for your effort.
Now it is just crashing without the error massages
and the error report is
AppName: indesign.exe AppVer: 6.0.4.578 ModName: cooltype.dll
ModVer: 5.6.5.1744 Offset: 0002f52f

Your InDesign CS4 License key here

I received the following email. Looked suspicious, but LiveChat couldn't confirm this. The advisor actually asked me to open the Zip file! Unbelievable, but true. When I suggested I would not, he asked for my email address to get back to me. No answer yet. Anyone else received the same email? This is what it said:
Sender: [Link removed by forum host]
Subject: Your InDesign CS4 LIcence key here
Dear customer,
Your Adobe CS4 License key is in attached document below.
We encourage you to explore its new and enhanced capabilities with these helpful tips, tutorials, and eSeminars.
Thank you for buying Adobe InDesign CS4 software.
Adobe Systems Incorporated
with a zip file attached.

I just received this email, too. I opened the zip file (that should be okay, as long as you don't click any .exe or other potentially dangerous files inside it! and as long as you know it's actually a .zip file, and not a disguised .exe or something), and everything was 0k except an .exe file. Needless to say, I'm deleting it.
I wonder if it's coincidence that I recently did a trial of InDesign? That's what raised my eyebrow too.
God, I hate spammers!

InDesign CS4 install problems on a MAC....HELP!!

I have ALL versions of InDesign from 1. through to CS5 except for ID CS4. My client wants me to utilize this for a major project we are doing, so there won't be any problem with up/down saving etc. I am using a Macbook Pro and I have a licensed version of CS4 and for whatever reason I can not get it to load. I tried this more than a year ago before CS5 came out....couldn't even get the trial version to work. I have deleted ALL CS3 and CS5 applications and done an Adobe clean suite sweep. Still it takes the registration number and then after spending all the time to upload it says "license is expired". I've never even heard of a license expiring and would wonder, but this is their multi-license copy that several people are using AND it has said that with any copy I've tried to upload. I tried it with the internet off, of course restarting before each time to have a clean trash bin and fresh start. I've tried every way I can think of and it has cost me a whole day of work! I even crossed my fingers and rubbed my lucky penny....no luck at all! There must be something in there that's keeping it from being able to load. OH, did I tell you I even set up another user and tried it that way?
I'm out of options and would appreciate and advice and help.

Peter:
I have tried and tried to post on the forums again. Signed in with 2 different names (don't ask!) and still can't get a new topic button. Here is my issue:
I have a large scale file (several) that I'm working with. It is 60" x 210". The file made in ID is fine, but I am having a hard time making a proofing PDF. Tried Distilling, directly from the app (export), and making them into eps and opening them in Acrobat to create a 4 page file. All ways cropped the files.
Do you by chance have a tip??? Please?!!
And I figured out my loading of the application problem. It was so strange and many steps:
1. Install software
2. If you get a "licesnse expired" notice the...
3. Change the date on your computer to Dec. 20, 2008 (it's stated differently in the Adobe info, but the phone support stated this date).
4. Launch the app or any of the CS apps if you've loaded more.
5. Go to HELP> Deactivate>Erase my serial number.
6. Close the program.
7. Open each application.
7. Change the date back to today's date on your computer.
8. The products should all launch correctly!

InDesign CS4 functioning problems, can you help please?

I have had a problem in Leopard for a while: Once in a while, InDesign 6.4 would no longer open my files with a compatibility message. I tried all sorts of things such as deleting prefs and backup files, but the only fix was to trash the app and copy it back from another disk.
Now I just decided to upgrade to Snow Leopard, and I upgraded InDesign to 6.6 in the row. Unfortunately, memory short, I upgraded the copy I used for reinstalling. Now ID 6.6 quits at launch in Snow Leopard, and on the Leopard partition, it wont recognize my files… I'm stuck for there is no way to downgrade to the older 6.4 version that worked. Can you suggest something to sort me out?
The message in 6.6 says that a serious error has occured and InDesign will quitt, and this while the last initializators are called in the progress window (translation from localized version)

Hi Peter,
It's nice to know that the old software is still available! My copy is part of CS4, do you think that the individual program should work with the suite serial number and activation key?
To correct my previous post, the version that crashes on my computer is 6.0.6, and 6.0.5 seems ok but sometimes won't open files with error message 14 (file not compatible with ID)
Thanks!
Paul

InDesign CS4 -- editing problem

Working on a publication in CS4, been in it before, worked in it before, it worked before....but when i click on the Edit, it says theres an error and shuts down on me. Anyone else have anything similar. It just started this yesterday, been working in this program for 6 weeks.

That's not a good sign when more than one file develops the problem -- it usually indicates an application-level or system-level issue, and it means the potential for losing you work is much higher.
The least painful thing you can do that might fix strangeness at the application level is replace your preferences. Close InDesign and relaunch, then immediately hold down the key combination for your OS. On Mac that's Control + Cmd + Opt + Shift, on Windows Ctrl + Alt + Shift, and say yes when asked if you want to replace the preferences. If ID starts without asking, you weren't fast enough on the keyboard.
Keep in mind that resetting prefs this way will remove any customizing you've done, so you might to save all of your presets from the "Define" dialogs before you do this so they can be reloaded, and if you have any default styles or swatches you've added, save a blank document that you can use to reload them. If you prefer to back up the prefs before replacing, search for InDesign Defaults and InDesign SavedData, both of which are normally hidden files, and rename them before restarting ID.

Photoshop CS4 licensing problems

We are a secondary school which purchased Adobe Photoshop CS4 back in 2010 with 10 licences, from a company called Ramesys. They provided us with the licence keys which worked perfectly fine. However, we have recently had to update the PCs and although we 'deactivated' the licence before wiping the PC, we are unable to get CS4 licenced again. We have put a 64-bit Windows 7 image on the PCs.
When we try to enter the licence key, we get a red cross automatically come up and clicking next warns you that 'The serial number you entered is not valid. Click OK to retry entering the serial number.' However, we know that we are definitely putting in the correct number. We have tried both entering manually and cutting and pasting from the email we had. Neither work and give us the same message.
We called Adobe - they are less than helpful. They told us that the serial number we have is certainly correct but cannot help any further and suggested we try these forums?!
We tried to contact Ramesys, but it seems that have been taken over by Captita. Not sure if it's worth pursuing this with them or not?
Is there anything that we are doing wrong, that would prevent this from activating? We only have the time it takes the trial version to run out! These computers are being used in our Art department and the pupils use CS4 almost every day. We really need to get the software activated as soon as possible. Any help would be much appreciated.
Kind regards
The Polesworth School
Tamworth

I find it inappropriate that the company would send you to a user to user help forum to try to resolve licensing issues. Neither does any user here have access to the licensing database, nor do we deal with commercial license questions much here.
But I guess I can see their logic: They verified that your serial numbers are correct, so they're thinking something's wrong with the computer systems or installations of Photoshop.
I'm sure you've double-checked all of this, but since they've sent you here the basic questions need to be asked...
Where did you get the Photoshop image you installed (then and now)?
And it IS Photoshop CS4, right?
Have you tried installing it from a download directly from Adobe?
Do your computers reach the internet directly?
Are you entering the full 20 digit serial number, with 5 fields of 4 digits?
You do have different serial numbers for each machine, right?
Have you tried a clean uninstall and reinstall (I know this is a stretch)?
Thing is, I believe an immediate red X (is it immediate?) implies that the software feels the basic format of the serial number is wrong. So the software doesn't match the serial number somehow.
I'm not sure, beyond asking you to verify your most basic things, that we can help you much more than this here on the forum.
-Noel

Illustrator cs4 license problems no solutions have worked

i have cs4 illustrator. Imac running mavericks. get error code 150:30. I have reviewed the adobe information. no sollution works. I do not have flexnet folder- don't know why. I can't find it on any old computer either as some have. I downloaded the launcher, tried terminal, went to sudo command, dragged icon of liceneRecoverylauncher program, and get a syntax error. nothing happens in termainl. The other solutions are too draconian, not likely to work, or not applicable. THis is very, very irritating. if there were another product from another provideer, I would abandon adobe for it, but there isn't. I've shelled out many hundreds of dollars for 2 licenses for illustrator, can't use anything. very, very irritating.

ason,
Thanks for asking.
Do you mean reinstall with the cds?
I have not. Is there a way I can talk with someone? I don't really even know how useful this license will be. The computer I'm using now is probably not the one on which cs4 was originally installed. That computer died, and I cloned it/migrated its programs, etc. to a newer one, using a time machine back up. This new comuter is running Mavericks. Surely the original OS was pre Mavericks. The present computer also has no CD drive. The Cs4 package I have (on my hard drive) is version 14.0.0 copyright 1987-2008. I do not know if this is as installed out of the box, or possibly upgraded through the internet over time.
There is an uninstall program also on my hard drive.
But, I do not have a disk drive on this mac. I have another mac networked, and it has a cd drive- not sure I can access that, probably I can.
My first question is, is the version of cs4 compatible any longer with my mac hardware and Mavericks?
If not, then I don't want to go through all of this trouble- it's very frustrating. I'd rather bite a bullet and get a paid upgrade, I suppose, and install it cleanly?
But If it is, then I would try.
If I'll need an upgrade anyhow, and if that would require downloading, and paying a fee, etc., and then all would be fine, then, i'd rather skip to that step, although, I'd of course like to spend as little money as I need to, but, on the other hand, my time is valuable to me also,
I also don't recall whether I had a two machine license or not. We were able to use it on two machines, I think I had such, but perhaps we were running them non-simultaneously, or something else, I do not know. I only see one box of cds on the shelf, so, probably didn't buy two boxes.
I don't even know to whom to ask these questions. I would like to be able to phone someone, but can't find any such number.
so, I look forward to your reply, if you would know.

Photoshop CS4, licensing problem 148:3 PC Windows 7

Nach Windows-Update geht Photoshop CS4 nicht mehr. Es kommt eine Meldung mit Fehler Nr. 148:3, Ein Problem mit dem Programm, die Lizensierung funktioniert nicht mehr. Es wird ein Neustart empfohlen. Nach Neustart des PC bleibt die Meldung gleich. Die Empfehlung lautet den Support zu kontaktieren. Kann mir bitte jemand weiterhelfen?
Vielen Dank von Ute

Cleaner Tool drüber laufen lassen, neu installieren.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS4 products
Mylenium

CS4 License problems

In 2009 my office purchased different CS4 products, but we dont have the serial number because the employee who registered the license left the organization, can you please help us?

ason,
Thanks for asking.
Do you mean reinstall with the cds?
I have not. Is there a way I can talk with someone? I don't really even know how useful this license will be. The computer I'm using now is probably not the one on which cs4 was originally installed. That computer died, and I cloned it/migrated its programs, etc. to a newer one, using a time machine back up. This new comuter is running Mavericks. Surely the original OS was pre Mavericks. The present computer also has no CD drive. The Cs4 package I have (on my hard drive) is version 14.0.0 copyright 1987-2008. I do not know if this is as installed out of the box, or possibly upgraded through the internet over time.
There is an uninstall program also on my hard drive.
But, I do not have a disk drive on this mac. I have another mac networked, and it has a cd drive- not sure I can access that, probably I can.
My first question is, is the version of cs4 compatible any longer with my mac hardware and Mavericks?
If not, then I don't want to go through all of this trouble- it's very frustrating. I'd rather bite a bullet and get a paid upgrade, I suppose, and install it cleanly?
But If it is, then I would try.
If I'll need an upgrade anyhow, and if that would require downloading, and paying a fee, etc., and then all would be fine, then, i'd rather skip to that step, although, I'd of course like to spend as little money as I need to, but, on the other hand, my time is valuable to me also,
I also don't recall whether I had a two machine license or not. We were able to use it on two machines, I think I had such, but perhaps we were running them non-simultaneously, or something else, I do not know. I only see one box of cds on the shelf, so, probably didn't buy two boxes.
I don't even know to whom to ask these questions. I would like to be able to phone someone, but can't find any such number.
so, I look forward to your reply, if you would know.

CS4 License Problem

So I downloaded the trial for it and when I tried to open it, I got the License is expired messages so after looking online for a while, I found a License Recovery program. So I ran that and I did everything it said twice and it still won't work.
Is there a solution to this?
I've already tried uninstalling and reinstalling numerous times already.

KoreanHolic wrote:
Is there a solution to this?
No. Simply put: You already had another Adobe program in trial mode and let it time out. The trials all go looking for the saame set of files and if they are already locked because of a previous trial, there is no way to unlock them short of buying the product. At this point even the workaround I explained in another thread might not even work, because if you have uninstalled the other product, there would be no way to input its specific serial... Only a full install of a commercial product would then work.
Mylenium

Mac OS X: Console log after InDesign CS4 crash for techies

The console give me this on the crash (can be repeated, same message repeats in console after every hang with 'Edit with')
05-01-09 23:20:32 Adobe InDesign CS4[3164] *** _NSAutoreleaseNoPool(): Object 0x3614ea0 of class NSCFArray autoreleased with no pool in place - just leaking
Stack: (0x954ca73f 0x953d6e32 0x3974ab21 0x397e810d 0x396e5384 0x396e90c5 0x398f4f1e 0x398f5017 0x3990d2c8 0x396f5a40 0x396f5b0f 0x396bfe90 0x3d09ab37 0x3d2b5f39 0x3d2b5a86 0x39916360 0x3992f39c 0x3d2b56ef 0x3d2b3500 0x3d2b29c7 0x39916360 0x396a9158 0x396aaad3 0x396a64d7 0x396ac7f9 0x396c8f06 0x396eaad5 0x395ebec5 0x395ec59c 0x395f2401 0x39624dc3 0x39662a93 0x3975b89c 0x3975bbb1 0x3961ac0a 0x39623845 0x3974c123 0x3974327e 0x2d0ae15 0x2d09b73 0x2de890ce 0x36589590 0x3658da1d 0x365859a9 0x365d0203 0x3658788e 0x2db06c4d 0x26eb)
Occurs with right click on image, or choosing Edit > Edit With
See also:
http://adobeforums.com/webx/.59b75f9b
http://adobeforums.com/webx/.59b75980
http://www.adobeforums.com/webx/.59b725fb
djw, "InDesign CS4: More problems" #15, 29 Oct 2008 6:20 pm
Many of us have this problem!

InDesign CS4 is also hanging for me, with the spinning beach ball (requiring a force quit) and the same kind of console message. It seems to be related to a particular file. The same problem occurs on two different Macs — one is Intel and one is PowerPC G5.
I've installed the 6.0.2 update, but it hasn't fixed it.

New problem printing from InDesign CS4 in Lion

After having great success with Aisolve's earlier fix on printing from InDesign CS4 after upgrading to Lion, I'm having a new problems after installing the OS X 10.7.2 upgrade last week. When I try to print from InDesign CS4 and Illustrator CS4 to my Lanier 445c/Ricoh C4500 at my workplace I get the following error message:
"Printing Error: The Adobe Print Engine has failed to output your data due to an unknown problem."
This seems like a different issue this time, as I'm able to print to my home printers, an HP LasertJet 2600n and an HP Photosmart C4270. I thought it might be a printer driver problems, but I've gone to Lanier's site and they don't have any new printer drivers for Mac OS X 10.7.
I also some research on Adobe's site, and found this message affecting CS1, 2 & 3. I tried the only fix that seemed to apply to me, which was re-naming/deleting the InDesign Deafults and InDesign SavedData files. (I have this problems even when I'm printing a text-only file without any graphics.) This fix didn't work.
I can print to the Lanier/Ricoh from Acrobat 9, and all my non-Adobe software just fine, so my work-around to date has been exporting to PDF and printing from there. My big problem is that I need the "Print Booklet" feature in InDesign for a big job I've got coming up this week. Can't do that from Acrobat. :-(
Any help would be greatly appreciated!

mmsteer,
I think I may be able to help you with this problem, which I was having with CS4 when I first upgraded to Lion, and others were having with CS3. This fix is courtesy of Aisolve on these discussion boards:
Remove the Adobe PDF PPDs from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Be sure to go to your system Library, not your user Library.
Also, regarding my current problem, I spoke with an Apple tech person and found that the 10.7.2 upgrade apparently is the culprit, and is incompatible with wireless printing to my Lanier printer. I CAN print connected through USB. That's a work-around for now, but I'll need to contact Lanier about upgrading their driver for OS X 10.7.2.
Aisolve was helping me with this issue, too, and assures me that if I'm able to generate a postscript file (which I was), and able to generate a PDF by distlling it through Adobe Distiller (which I am), then I can safely assume that the problem lies with the hardware, in this case the printer driver. This lines up with what Apple told me.

Problem with File Management in InDesign CS4 on Win 7 64-bit Machine

I have Adobe CS4 and just today have encountered a new problem for which I have no solution. When I open InDesign CS4 and choose the Open File menu, and then attempt to change the way the menu diplays items (e.g., Details rather than Small Icons, ec.), the program crashes and I get the "Adobe InDesign CS4 has stopped working" error message. I first encountered this after attempting to open a folder containing InDesign CS file that I need to open and update. In *that* case, the program crashes as soon as I open that folder (from within InDesign). What I have done so far to solve the problem: I tried using Bridge to browse to the problem folder and open the files from there. Bridge does not crash when I open the folder, and I am able to open any file in the folder *from Bridge* into InDesign CS4. However, when I attempt to, for example, export text from the file, while it does not crash when the window (where I get to specify the name of the exported file and change its location [if I wish]) opens, when I attempt to change how the file menu is displayed (cf. my comment above), the program crashes. *However*, if I simply export the file to any folder other than the one the opening of which crashes the program, too, everything is fine. So the problem seems to afflict the one folder, and any attempt, in any folder, to change how the folder's contents are displayed in what amounts to InDesign's use of the Windows file manager function. Any thoughts would be greatly apprecatd.
potterj

Dear Peter,
This is me (PottsJazz) under my (foolishly misplaced) original username (potterjazz) here on Adobe Fora. For various reasons, I decided to do a ground-up reinstallation of Windows 7 64-bit and Adobe CS4 and, initially, the ability to specify the way folders are displayed from within InDesign's own File Manager worked as it should. However, at some point as I went along installing all the software packages I use (Office 2010, Firefox, WordPerfect, some file converters, DVD/CD burning software, iTunes, etc.) the problem reemerged. I think it is probably a glitch with Windows 7 64-bit and one of my programs, but it is definitely not CS4's fault. I just have to create folders, specify folder display styles, etc., from outside CS4 and then maneuver within its programs to the folders and file locations from inside. It's a small price to pay for not spending days reinstalling software and testing testing testing. I'll let you know if I ever get a solution.
potterjazz

InDesign CS4 Licensing Problem.

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