Indesign (CS4) no longer launches
Hi folks, I posted this on the CS forum, but it may be better here....
I'm having trouble with a couple of the CS 4 programs (indesign and photoshop). Neither program will now launch, the PC in question is about 10 days old, so everything should be cleanly installed (win XP, Adobe CS4 design standard).
I get the following messages:
Indesign
"AMT Subsystem Failure"
This product has has encountered a problem which requires that you restart your computer before it can be launched.
If you continue to see this message after restarting your computer, please contact either you IT administrator or Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 1
http://www.adobe.com/support
Photoshop
Some of the application components are missing from the Application Directory, Please reinstall the application.
Needless to say I've tried a few restarts, but I really don't want to start messing up my lovely new PC by re-installing stuff already! From a quick read around the internet, it appears these may be 'features' of Adobe software. Do I really have to re-install everything, and will I have to be doing this every week?
If anyone can offer advice I would be grateful, are these problems likely to be linked? Is this a feature of the Adobe licensing system? Will this be happening regularly? I've found many mentions of this issue on the forum/internet, but now useful solution from Adobe (and this problem appears to have been around for some time now, so presumably they aren't doing anything to fix it).
Thanks guys,
J
PS...I should add that I have just checked out FLEXnet Licensing Service and it is NOT disabled (but set to manual as it should be)
PPS
I've just done a reinstall of CS4, it made no difference.
Should I uninstall, *then* reinstall this time? Should I just visit the priate bay?
Thanks
Had another go, but no better. I used the clean script but it doesn't seem to do anything (I guess it would only be of use if there was some dodgy registry info left behind...it doesn't clean any of the adobe folders in 'program file', 'application data' or 'local settings'.
This time I manually deleted every mention of adobe before reinstalling (very satisfying!)
However it makes no difference. Adobe illustrator still works fine but Indeisgn and Photoshop give the same error messages as mentioned above.
Each time I reinstall, Adobe resets the 'FLEXnet licensing service' to manual. I don't know why it does this, as presumable it means it wouldn't work automatically. However resetting this myself doesn't work either.
I've tried the pirate version out on my own laptop and it's working well so far! It seems to run a lot leaner than the legitimate version did (before it packed up!), but I guess that's due to the fact it isn't constantly asking Adobe's permission to do everything! I'll have to give up and put a copy of that on my works machine as well.
Thanks for the help anyway.
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Hi folks, I posted this on the CS forum, but it may be better here....
I'm having trouble with a couple of the CS 4 programs (indesign and photoshop). Neither program will now launch, the PC in question is about 10 days old, so everything should be cleanly installed (win XP, Adobe CS4 design standard).
I get the following messages:
Indesign
"AMT Subsystem Failure"
This product has has encountered a problem which requires that you restart your computer before it can be launched.
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Thanks guys,
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PS...I should add that I have just checked out FLEXnet Licensing Service and it is NOT disabled (but set to manual as it should be)
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I've just done a reinstall of CS4, it made no difference.
Should I uninstall, *then* reinstall this time? Should I just visit the priate bay?
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langstone wrote:
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I have now Uninstalled Rapport and Indesign launcehes correctly.
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The error code (in case it helps):
Process: Adobe InDesign CS4 [3493]
Path: /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
Identifier: com.adobe.InDesign
Version: 6.0.6.622 (6060)
Code Type: X86 (Native)
Parent Process: launchd [79]
Date/Time: 2010-11-03 23:14:27.087 -0700
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6
Interval Since Last Report: 99427 sec
Crashes Since Last Report: 11
Per-App Interval Since Last Report: 12 sec
Per-App Crashes Since Last Report: 11
Anonymous UUID: 025D18C3-37BB-4498-8C33-C5E05DF3E554
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 PublicLib.dylib 0x011898b3 MLocaleSetting::Initialize() + 211
1 PublicLib.dylib 0x01189f55 MLocaleSetting::GetLocale() + 37
2 com.adobe.InDesign 0x00003d6c 0x1000 + 11628
3 dyld 0x8fe0ed6d ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 235
4 dyld 0x8fe0d31e ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int) + 246
5 dyld 0x8fe0d3d1 ImageLoader::runInitializers(ImageLoader::LinkContext const&) + 61
6 dyld 0x8fe024a9 dyld::initializeMainExecutable() + 134
7 dyld 0x8fe07950 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**) + 4189
8 dyld 0x8fe018b1 dyldbootstrap::start(macho_header const*, int, char const**, long) + 779
9 dyld 0x8fe01057 _dyld_start + 39
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x98a84942 kevent + 10
1 libSystem.B.dylib 0x98a8505c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x98a84519 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x98a842be _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x98a83d41 _pthread_wqthread + 390
5 libSystem.B.dylib 0x98a83b86 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x98a5e15a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x98a8bca5 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x98aba848 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x902dd3b5 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x902d8d67 MPWaitOnQueue + 250
5 PMRuntime.dylib 0x00012668 MemUtils::GetAvailMem() + 296
6 ...ple.CoreServices.CarbonCore 0x902bcdee PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x98a8b81d _pthread_start + 345
8 libSystem.B.dylib 0x98a8b6a2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x98a839d2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x98a83f68 _pthread_wqthread + 941
2 libSystem.B.dylib 0x98a83b86 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x011897f1 ecx: 0x902df46b edx: 0x0000000a
edi: 0xbfffd678 esi: 0x00000000 ebp: 0xbfffd6a8 esp: 0xbfffd510
ss: 0x0000001f efl: 0x00010282 eip: 0x011898b3 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x8000 - 0x8fff +InDesignModel ??? (???) <04F752B0-79DF-B0C0-0D40-E5D56F5E6763> /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0xc000 - 0xcfff +InDesignModelAndUI ??? (???) <2822805A-73B5-F1C1-F21F-77EA75E194B8> /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0x10000 - 0x16fff +PMRuntime.dylib ??? (???) <9428E22B-B3BF-6645-9DE1-E821B48AE928> /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/PMRuntime.dylib
0x1b000 - 0x128fff +AdobeACE ??? (???) /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x146000 - 0x64efff +AdobeAGM ??? (???) /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x7be000 - 0x7fdff7 +AdobeARE ??? (???) /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x807000 - 0x820fff +AdobeBIB ??? (???) /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x82a000 - 0x84bff7 +AdobeBIBUtils ??? (???) /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x858000 - 0xaebfc7 +AdobeCoolType ??? (???) /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0xb6f000 - 0xf39fcf +AdobeMPS ??? (???) <3DB9900F-376A-4C2A-B984-F57868BD94FF> /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0xfc8000 - 0x1029fff +ObjectModelLib.dylib ??? (???) <10E0990A-40A0-0861-BCD3-9BE8D54561CD> /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/ObjectModelLib.dylib
0x1046000 - 0x107cfff +DataBaseLib.dylib ??? (???) <DAF68BCD-3194-48AD-5086-E06FD2529E85> /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/DataBaseLib.dylib
0x108c000 - 0x13fbfff +PublicLib.dylib ??? (???) <5CC88D67-9604-2F4E-D285-1715375EE2EF> /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/PublicLib.dylib
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0x2468000 - 0x24defff +libboost_regex-mt-1_34_1.dylib ??? (???) <3FE3AFA1-CCA6-740C-9460-E04378983CF0> /Applications/_CS4/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/libboost_regex-mt-1_34_1.dylib
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0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0x900d2000 - 0x9028cfe3 com.apple.ImageIO.framework 3.0.3 (3.0.3) <A93A514B-C1BF-21D0-FB03-CB775DE4FFAA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
0x9028d000 - 0x90290ff7 libCoreVMClient.dylib ??? (???) <420D9D10-B00E-202D-AA98-026996AB97DD> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x90291000 - 0x90295ff7 libGIF.dylib ??? (???) <3ECD4D2C-40FE-E9A0-A2D2-E36D1C00D3A8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
0x90296000 - 0x905b6feb com.apple.CoreServices.CarbonCore 861.13 (861.13) <52803668-3669-36BD-57DD-078FBA835081> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0x905b7000 - 0x905b7ff7 com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9066f000 - 0x9068aff7 libPng.dylib ??? (???) <36A3D75E-5178-4358-7F02-444E276D61AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
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0x9083b000 - 0x9083bff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x9083f000 - 0x90885ff7 libauto.dylib ??? (???) <0898A4A1-28BC-5337-EE17-D55C74F975F4> /usr/lib/libauto.dylib
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Model: MacBookPro6,2, BootROM MBP61.0057.B09, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
Bluetooth: Version 2.3.7f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000Thanks Peter, but I did not find a solution in that thread. I have removed corrupt fonts from my system and finally reinstalled InDesign last night so it seems to be working now. I opened the handful of files I need and saved them as .inx's so that I can open them in CS3 if this problem occurs again...
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Kuler no longer working in InDesign CS4
Hi
I've been googling this a lot but haven't found a (working) solution yet. I did find a link to what could be a solution, but the link is not working anymore.
I'm an IT guy in an office where we have a small team of four people using Adobe Creative Suite 4. Recently they contacted me asking for help because Kuler was no longer working for them (it stopped working for all four).
I installed InDesign CS4 on my own machine only to see that it does not work for me either. The error message is "No internet connection detected. Your computer must be online in order to search or access kuler themes".
When I go to Windows -> Extensions -> Connections I'm able to login, but not able to search for updates, I just get "The update server is unavailable".
When running the Kuler Air app I just get "kuler klash, please try again later".
Because we're a big company we do of course have antivirus and firewalls. To make sure that the problem isn't because of this I installed InDesign on a machine (server) on a completely different network with less strict firewall and no antivirus on the machine, but It's just the same error message as before.
Our machines are running Windows 7 Enterprise (the extra test was done on a Windows 2012 Server).
Is Kuler just not working for CS4 anymore?
Looking forward to a clarification on this problem.The Kuler team recently rebuilt the backend of the Kuler service for security, maintenance, and peformance reasons. (the old back-end was showing signs of failure).
Anyway, it seems the new backend is not working with old Kuler APIs (CS3, CS4, and the air app and mac widget). Adobe typically provides support for up to two versions back. At the moment, that's CS5 or newer. So, I'm afraid it's not likely that you can expect a fix for CS4.
At this point, your team can use the web application to browse, create, and search themes. They can also download themes as ASE files (on the website) to import into InDesign CS4. -
Indesign CS4 keeps crashing on Launch
My copy of CS4 Indesign keeps crashing.
It gets to the window where is shows the recent documents and then crashes everytime.
I have deleted the preferences and the version folder and even re-installed the app from the master dvd but it still crashes on launch.
It was working ok earlier today, which is why I cant understand the problem.
All the other CS4 apps work fine - it's just Indesign.
Im running Mac OS X 10.5.7.
Please help
Thanks
PeteHi John,
My InDesign CS4 keeps crashing on launch since I upgraded to OSX Lion. Here is the pastebin link: http://pastebin.com/9BGZ85e6
Thanks in advance for any comments!
Michael
[email protected] -
When launching InDesign CS4, getting CS4 has stopped working
When I check the application event viewer,
Log Name: Application
Source: Application Error
Date: 4/19/2011 9:30:13 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: .casto.local
Description:
Faulting application name: InDesign.exe, version: 6.0.0.352, time stamp: 0x48bf8dab
Faulting module name: AGM.dll, version: 4.19.26.1744, time stamp: 0x48b60248
Exception code: 0xc0000005
Fault offset: 0x00244fc5
Faulting process id: 0x1784
Faulting application start time: 0x01cbfe95e76be0a9
Faulting application path: C:\Program Files\Adobe\Adobe InDesign CS4\InDesign.exe
Faulting module path: C:\Program Files\Adobe\Adobe InDesign CS4\AGM.dll
Report Id: 274a3009-6a89-11e0-981e-000ffec30344
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-19T13:30:13.000000000Z" />
<EventRecordID>2740</EventRecordID>
<Channel>Application</Channel>
<Computer>natws-pshah.casto.local</Computer>
<Security />
</System>
<EventData>
<Data>InDesign.exe</Data>
<Data>6.0.0.352</Data>
<Data>48bf8dab</Data>
<Data>AGM.dll</Data>
<Data>4.19.26.1744</Data>
<Data>48b60248</Data>
<Data>c0000005</Data>
<Data>00244fc5</Data>
<Data>1784</Data>
<Data>01cbfe95e76be0a9</Data>
<Data>C:\Program Files\Adobe\Adobe InDesign CS4\InDesign.exe</Data>
<Data>C:\Program Files\Adobe\Adobe InDesign CS4\AGM.dll</Data>
<Data>274a3009-6a89-11e0-981e-000ffec30344</Data>
</EventData>
</Event>
This is a new install of CS4 on a new workstation running Windows 7 32bit. All other parts of CS4 work ok.HI Peter
Thank you so much for this link. I tried installing it but it seems that I already have the patch installed.
I am having a problem launching both InDesign and Illustrator for CS4 but get the error message below when I launch the program.
Do you have any suggestions on this please?
I am using Win7 32bit. I have not installed Adobe Acrobat or Photoshop from CS4 as I am using that from the Adobe eLearning Suite 2.5
Would appreciate any help if you have the time.
Thanking you
Rajesh -
Error 5 launching InDesign CS4 on MacBookPro - help! :)
i installed indesign CS4 (i know, yes it's old!) on my MacBook Pro i5 running osx 10.9.3.
i get an error 5 -- so after reading docs, i saw i needed to download: LicenseRecoveryLauncher.app -- which i did.
but when i try to run it i get: you can't open this app because power PC apps are no longer supported.
is there a new version of this app? other error 5 fix? i need to be able to run CS4 on my macbook pro.Why not install CS4 on that machine then?
Work in a Dropbox folder and when you need to get those files back to CS3 open it on the other machine.
That said, CS3 is 7 versions behind CC2014. I’m not so sure I’d want to be saving back that far. -
Launch Indesign CS4 then Mac pinwheel appears as keeps spinning
Just loaded the Adobe Creative Suite 4 onto my new MacBook Pro. Every program works except InDesign. When I launch it I get the spinning pinwheel and the start page stops at Initializing...
Help. I have checked some of the other discussions nothing has worked so far. Thanks.Is your new MacBook Pro running Lion? If so, you may expect to have problems with CS4, though I'm not 100%.
Wait for InDesign to hang, and then gather these two diagnostics, and upload them to http://pastebin.com (do not upload them here!):
1. In Activity monitor, select InDesign and choose Sample Process. Save to a file and upload.
2. Also in Activity Monitor, run View > Send Signal: Abort (SIGABRT) and InDesign will crash. Upload the crash report.
Post the pastebin URLs here and we'll tell you what is up.
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