InDesign CS4 to PDF - Missing characters

I created a brochure (2-sided with lots of copy) using InDesign CS4; I exported it to PDF [Compatibility: Acrobat 5 (PDF 1.4)].
When opened in Acrobat 9 Professional on my computer, the file contents were perfect. The file was sent as an email attachment to prepress. When the printer opened it using Acrobat 7.0 Professional (don't know if it was on PC or Mac; they have both), there were missing characters.
The word "officer" occurred eight times in the document. In two of those occurrences, the characters "ffi" were missing. The remaining 926 words conveyed without a problem.
Any insights will be appreciated.
Frank

Embedding the entire font shouldn't make any difference whatsoever. InDesign embeds all the glyphs that are used. If the font is embedded at all, Acrobat only uses the embedded font.
Furthermore, Acrobat (including Acrobat 7) uses the local fonts option if and only if the font being accessed is not at all embedded and that particular font is on the user's system.
What is very suspect here is that the ffi ligature appears correctly in only 2 out of 8 occurrences in the word officer and that you see no problems on your system using Acrobat 9 Pro.
Here is what I would look for:
(1) Ascertain that the font is really embedded at all. Use CTRL-D and look to see whether the font is either embedded or subset embedded. If neither, that is the source of the problem. You could also run a preflight profile to ascertain that all fonts are properly embedded.
(2) You might want to find out what your printer is
really doing with your file. Is he opening a page or two in Illustrator, something can can cause very strange PDF corruptions? Are there any steps that he is performing before opening it in Acrobat such as processing it in some prehistoric workflow system that has more errors than an early Mets game?
(3) Find out whether your printer at least has Acrobat 7 updated with all the updates issued by Adobe. They were a whole carload of them. I think about 12 such updates in the 24 months that Acrobat 7 was current. You might also want to suggest that at this point, Acrobat 7 is a fairly old version for any printer that wants to stay up to date in terms of PDF print publishing workflow.
- Dov

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