InDesign CS4 will not open. Crashes on startup - Lion 10.7.2
I just migrated all of my files from our old Quad Core G5 PPC to a new Quad Core Intel Xeon Mac Pro. I'm running Lion 10.7.2 with 16GB of RAM and plenty of hard disk space. Illustrator CS4 opens and runs fine. However, when I tried to run InDesign for the first time (and all subsequent times - about 10 now), it brings up the initial Adobe startup window, lists what is loading (plugins registering), etc., and part way into that process it crashes consistently.
Many of the files our organization needs to complete its year end reporting, donor updates, and board of directors collateral is trapped in ID and cannot be completed until this problem is rectified.
Anyone? Ideas?
AP
Processor 2 x 2.8 GHz Quad-Core Intel Xeon
Memory 16 GB 800 MHz DDR2 FB-DIMM
Graphics ATI Radeon HD 5770 1024 MB
Software Mac OS X Lion 10.7.2 (11C74)
I have this issue also. InDesign [CS4] begins to start up, the "initializing..." label appears, then it immediately quits. Started after I had to revert back to 10.7.3 from 10.7.4 due to frequent and incessant kernel panics in 7.4. I tried uninstalling all CS4 apps (using the CS4 uninstall tool), then ran Adobe Cleaner Tool, then did a clean install of CS4 (Design Premium), including a fresh input of the serial number. All other CS4 apps open normally.
Interestingly, upon your suggestion, I created a new user account, then tried to open InDesign there. It opened normally, so at least I can use it in the "Test Account" I created. Any suggestions on how to get it to work in my account?
iMac [early 2009], 8 GB RAM, 2.66 GHz, 1.5T hard drive (third party).
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My copy of Adobe InDesign cs4 will not open a regular idml file.
I opened my document, and all it said was "cannot open the file "Tightsketch_charrette2.idml". Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application" I tried opening other idmls that I knew were not corrupted and I recieved the same message. I checked the plugins, they are all enabled. I quit all other programs, no luck. I restarted the macbook, no luck again. Could I recieve some help? My Indesign cs4 is fully updated and Im having all these problems.
I have good news, and bad news.
The good news is that the file opens correctly here in both CS5.5 and CS4. The bad news is that means there's a problem with your CS4.
I would start out by trashing your preferences. It's fast, easy to do, and not overly destructive, and if you are lucky it will even solve the problem, but I wouldn't put the odds of success at more than 50/50. See Replace Your Preferences
Do you have a Time Machine backup? If you do, the next thing I would try is restoring the InDesign application folder from a time before the problem started.
If all else fails, it's probably time to bite the bullet and break out the installer. First try running a "repair" install on top of what's there. If that, too, fails, then I would uninstall CS4, run the CS5 clean tool (which can also clean up CS4 -- see Resolve installation problems with CS5 Cleaner Tool), then restart the computer and reinstall. If you have any customized stuff you should make copies of things like shorcut sets and workspaces that you can put back as explained in the thread on resetting the prefs. -
Photoshop CS4 will not open, crashes immediately
When I try to open photoshop it crashes with the following details. I've used font book to delete questionable fonts, tried logging in as a different user, and have repaired disk permissions for the main hard drive. I've also deleted the CS4 preferences folder. Any help would be much appreciated!
Process: Adobe Photoshop CS4 [242]
Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
Identifier: com.adobe.Photoshop
Version: 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05/19:02:00:00 cutoff; r branch]) (11.0.2)
Code Type: X86 (Native)
Parent Process: launchd [159]
Date/Time: 2010-12-04 19:46:58.279 -0600
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6
Interval Since Last Report: 388747 sec
Crashes Since Last Report: 40
Per-App Interval Since Last Report: 1352 sec
Per-App Crashes Since Last Report: 40
Anonymous UUID: B488C590-184C-4E1C-ADB1-B410B32180C6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libFileMgmt.dylib 0x239cc58c SubtractUses + 3887
1 libFileMgmt.dylib 0x239cc779 SubtractUses + 4380
2 libFileMgmt.dylib 0x239c31fa 0x239bf000 + 16890
3 libFileMgmt.dylib 0x239ca6e4 CheckLicense + 172
4 ...esoftware.activationtoolbox 0x239b0ac3 ActivationToolbox::CheckLicense() + 139
5 ...esoftware.activationtoolbox 0x239b0c05 ActivationToolbox::ActivateProductWithDemo() + 109
6 ...kubotaimagetools.dashboard2 0x2661f1eb CheckActivation() + 53
7 ...kubotaimagetools.dashboard2 0x26601caf HandleFirstIdle(unsigned long, _ADsc*, long, void*) + 127
8 com.adobe.Photoshop 0x00230f48 0x1000 + 2293576
9 com.adobe.Photoshop 0x0006b8ed 0x1000 + 436461
10 com.adobe.Photoshop 0x00069806 0x1000 + 428038
11 com.adobe.Photoshop 0x00063c65 0x1000 + 404581
12 com.adobe.Photoshop 0x00063dd3 0x1000 + 404947
13 com.adobe.Photoshop 0x0006212f 0x1000 + 397615
14 com.adobe.Photoshop 0x002205da 0x1000 + 2225626
15 com.adobe.Photoshop 0x00220666 0x1000 + 2225766
16 com.adobe.Photoshop 0x00003812 0x1000 + 10258
17 com.adobe.Photoshop 0x00003739 0x1000 + 10041
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x98f24982 kevent + 10
1 libSystem.B.dylib 0x98f2509c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x98f24559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x98f242fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x98f23d81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x98f23bc6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x98efe142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x98f2bcfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x98f7446f pthread_cond_wait + 48
3 com.adobe.amt.services 0x09cf6552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x09cf1995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x09cf65b0 AMTThread::Worker(void*) + 20
6 libSystem.B.dylib 0x98f2b85d _pthread_start + 345
7 libSystem.B.dylib 0x98f2b6e2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x98efe14e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x95d38c42 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x24315eff 0x242e6000 + 196351
3 ...ple.CoreServices.CarbonCore 0x95d0685a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x98f2b85d _pthread_start + 345
5 libSystem.B.dylib 0x98f2b6e2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x98f2c0a6 __semwait_signal + 10
1 libSystem.B.dylib 0x98f2bd62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x98f2d9f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x95d3b51e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x95d26ea5 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x95d22873 MPWaitOnQueue + 250
6 AdobeACE 0x027c038d 0x278f000 + 201613
7 AdobeACE 0x027bfd85 0x278f000 + 200069
8 ...ple.CoreServices.CarbonCore 0x95d0685a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x98f2b85d _pthread_start + 345
10 libSystem.B.dylib 0x98f2b6e2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x98efe20e mach_wait_until + 10
1 libSystem.B.dylib 0x98f85819 nanosleep + 345
2 com.adobe.PSAutomate 0x269381b1 ScObjects::Thread::sleep(unsigned int) + 143
3 com.adobe.PSAutomate 0x26938211 ScObjects::Thread::wait(unsigned int) + 23
4 com.adobe.PSAutomate 0x26928dc6 ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x269384d3 ScObjects::Thread::go(void*) + 239
6 libSystem.B.dylib 0x98f2b85d _pthread_start + 345
7 libSystem.B.dylib 0x98f2b6e2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0000000c ebx: 0x239cc3ef ecx: 0x00000000 edx: 0x00000000
edi: 0x1a59aba0 esi: 0x26510e80 ebp: 0xbffff0a8 esp: 0xbffff070
ss: 0x0000001f efl: 0x00010206 eip: 0x239cc58c cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000010
Binary Images:
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0x990f0000 - 0x990f1ff7 com.apple.audio.units.AudioUnit 1.6.5 (1.6.5) <BE4C2495-B758-AD22-DCC0-56A6791E948E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x990f2000 - 0x990f5ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <B624AACE-991B-0FFA-2482-E69970576CE1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib
0x9912d000 - 0x99426fef com.apple.QuickTime 7.6.6 (1756) <F08B13B6-31D7-BD18-DA87-A0CDFCF13B8F> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x99427000 - 0x99433ff7 libkxld.dylib ??? (???) <F0E915AD-6B32-0D5E-D24B-B188447FDD23> /usr/lib/system/libkxld.dylib
0x99584000 - 0x99595ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <97511CC7-FE23-5AC3-2EE2-B5479FAEB316> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x995cf000 - 0x9964ffeb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x996cc000 - 0x99847fe7 com.apple.CoreFoundation 6.6.4 (550.42) <C78D5079-663E-9734-7AFA-6CE79A0539F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x99848000 - 0x998dafe7 com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x998db000 - 0x99a09fe7 com.apple.CoreData 102.1 (251) <E6A457F0-A0A3-32CD-6C69-6286E7C0F063> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0xb0000000 - 0xb0006ff8 com.apple.carbonframeworktemplate 1.3 (1.3.12) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <B339B85B-1B6D-81D8-1281-7B8C8A517329> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <EF3E3210-927F-DB9F-4CD4-4039A2AE2F84> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
Model: iMac5,1, BootROM IM51.0090.B09, 2 processors, Intel Core 2 Duo, 2.16 GHz, 2 GB, SMC 1.9f4
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD2500JS-40TGB0, 232.89 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06
USB Device: Mass Storage Device, 0x058f (Alcor Micro, Corp.), 0x6362, 0xfd500000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd300000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfd320000
USB Device: Hub, 0x050d (Belkin Corporation), 0x0304, 0xfd100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x7d100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x7d200000
FireWire Device: My Book 1112, WD, Up to 400 Mb/sec
FireWire Device: unknown_device, Unknown
FireWire Device: Pro CF Reader/Writer, Lexar, Up to 400 Mb/sec
FireWire Device: My Book Device, WD, Up to 400 Mb/sec
FireWire Device: My Book Device, WD, Up to 400 Mb/sec
FireWire Device: unknown_device, UnknownAs you can see in the crash report, that crash is due to your Kubota plugins.
/Applications/Adobe Photoshop CS4/Plug-Ins/Kubota Dashboard 2.0.plugin/Kubota Dashboard.plugin/Contents/Frameworks/onOneActivationToolbox.framework /onOneActivationToolbox -
ITunes will not open, crashes on startup
=
Error Report is below
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.2.2.3
Application Timestamp: 5383f31a
Fault Module Name: iTunes.dll
Fault Module Version: 11.2.2.3
Fault Module Timestamp: 5383f308
Exception Code: c0000005
Exception Offset: 0054a234
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I have had this issue for several weeks now. I am unsure as to what has caused it as it randomly began occurring around mid May. I have tried the solutions located on these support links:
-http://support.apple.com/kb/TS2363
-http://support.apple.com/kb/ts1717
-http://support.apple.com/kb/HT1926
So far nothing has worked. Any and all suggestions/help is appreciated.
Jake.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Illustrator CS4 will not open in XP Professional
Hello,
Although I am running Windows XP Professional AI CS4 will not open on my computer.
Photoshop and InDesign work perfectly but Illustrator seems unable to recognize the XP operating system and gives an error message accordingly.
Please see the attachment.
If anyone has any ideas about how to cure this please tell me.
Thanks for your consideration,
cobaltgreenIf I recall correctly, the issue is introduced by an incorrect install/ update of .NET runtimes (one of the newer versions, 3.5 I think). I've seen the message myself on one of my systems, but I'm not really sure how I fixed it. Reason however dictates, that manually initiating a Windows Update or downloading .NET installers from Microsoft's pages, would be one thing to try. If the solution floats to the top from the murky depths of my brain, I'll report back.
Mylenium -
My logic board was replaced on my Mac and now my CS4 will not open. I re-downloaded it, gave the serial number, but it still won't open. It said that the licensing had expired. But this is not the case. Now what?
uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then properly install (do not migrate, use timemachine etc) using the installation files.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Indesign CS4 will not launch in Windows Vista
Indesign CS4 will not launch but all other CS4 programs will in Windows Vista, has been worked perfectly up until mid february, I have spent two weeks dealing with Adobe support, and finally I ran “Windows Installer Clean Up” and restarted as requested on phone call to adobe today, then ran “WinCS4Cleanupscript” which inform me that it was clean (or words to that effect) and restarted. Did new install of CS4, at registration I noticed that the Reg Form was pre filled and with my preferences which was a bit strange. After all that Indesign still does not launch but is running. Please can anyone help.
This is the earlier thread http://forums.adobe.com/message/2621367#2621367
I think the onus is on Rapport to sort its software to prevent it interfering with other applications, and there is a post in that thread that indicates that Rapport is both aware of the problem and is working to overcome it.
I would hope that Adobe itself would have picked up this problem by at least monitoring this forum, but other than adding it to the knowledgebase for its technical support, which I don't expect is an overnight thing to do, I can't see what else it would be expected to do.
Perhaps if anyone from Adobe is monitoring this problem they could chime in here and let us know what the position is. I strongly suspect that Trusteer may have been the reason I couldn't get InDesign to run under Windows 7, and so I rolled the whole shooting match back to XP. I am planning to reinstall W7 with the knowledge that I may have to toggle Trusteer on and off to run InDesign, but it would be helpful to have some assurance from either party that a fix is on its way.
In the previous thread the Rapport response implied there was reference to the problem on its FAQ page. If there is I can't find it.
k -
Updated CC2014 the other day, will not open, crashes everytime. I have OS X 10.9.4 - 3.4 ghz intel cor i7, 16 GB 1333 HHz DDR3, in vain talked on to adobe tech, with no help from Adobe.
This morning, I made a new "customer" and downloaded the "trial version" of CC2014 photoshop. This resulted a working CC2014. I hope Adobe can fix my "real" account which does not work at this time.
Anyone else tried this?
KenI don't think everyone with a Mac is having basic problems with Photoshop 2014.1.
What exact versions do you have in each case? Is your updated version 2014.1, while the "new customer" version is 2014.0? Choose Help - System Info to see.
Sounds like, given your specific system, you may want to try a full clean and reinstall, or maybe a downgrade to 2014.0 until 2014.1.1 or 2014.2 comes out. I think the older versions are available through the Creative Cloud application.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel -
CS4 will not open NEF files. I installed DNG converter and it did not help.
CS4 will not open NEF files. I installed DNG converter and it did not help. Also, I tried to just "update" photoshop and it did not work. It is a new camera (Nikon 1).
Yes, you need CS6. DNG Converter is just a standalone tool to convert RAW to DNG files which then may be possible to open in older versions of Adobe tools.
Mylenium -
Photoshop CS4 will not open after system upgrade to Mac OSX Yosemite
I recently upgraded to Mac OSX Yosemite and unfortunately, my Photoshop CS4 will not open. The message says it requires Java SE6. I now have Java 7 update 71. I would appreciate suggestions from anyone who can help to resolve this problem. Thank you.
Thank you very much, Chris Cox. I followed the link in the error message to Apple's support page, downloaded and installed the Java for Mac OSX.
I can now open my PS CS4 again. What a relief!
Many thanks for your fast response and accurate advice.
Cheers! -
Photoshop CS4 will not open after upgrading to Mac OSX Yosemite
I recently upgraded to Mac OSX Yosemite and unfortunately, my Photoshop CS4 will not open. The message says it requires Java SE6. I now have Java 7 update 71. I would appreciate suggestions from anyone who can help to resolve this problem. Thank you.
Thank you very much, Chris Cox. I followed the link in the error message to Apple's support page, downloaded and installed the Java for Mac OSX.
I can now open my PS CS4 again. What a relief!
Many thanks for your fast response and accurate advice.
Cheers! -
My InDesign file will not open! URGENT!
Hi all,
One of my InDesign files will not open, when I attempt to open it, I get a message saying "Cannot open file, Adobe may not support the file format, a plug-in that supports the format may be missing or the file may be open in another application." I'm not exactly sure what the issue is as I opened another one of my files previously and that one is still working fine. I'm using Windows 7, if anyone can help me I would really appreciate it.Right-click the file and choose Open With, then notepad, and post a screen capture of the first dozen or so lines of text.
You can embed an image in a post using the coamra icon onthe web page, like this: -
PS CS4 will not open after carbon copying drive to new SSD on MacPro
PS CS4 will not open after carbon copying drive to new SSD on MacPro. Pop-up windows inform me that the scratch disk is not available. I would appreciate any advice on how to rectify this problem.
Thanks
marcoThanks avanishdivya.
I was hoping to avoid that route, but guess it's all I can do.
Thanks for your quick response.
Do you know if it is a Carbon Copy Cloner issue or just the way Adobe sets it up?
For future reference, where should the scratch disk reside? I heard it should not be on the boot drive?
marco -
WinXPsp3 - Dell GX620 1 GB Ram - InDesign CS3 v5.0.4
Welcome window - starting up, executing, Initializing, Completing
Then Error window
Adobe InDesign CS3: InDesign.exe - Bad Image
The application or DLL C:\Program Files\Adobe\Adobe InDesign CS3\Plug-ins\DICTIONARIES\LILO\LILO.APLN is not a valid Windows image. Please check this against your installation diskette.
CS3 has worked for 2 years so why and how to fix.
Thankyou J.I did a system restore on my system (Windows XP Pro) and cannot open Indesign CS3. When I tried the following error message appeared:
"The licensing subsystem has failed catastrophically. You must reinstall or call customer support."
I tried some of the suggestions here:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402004
Indesign CS3 will not open so I cannot deactivate. The instructions say if you have an entire Suite installed, then you only need to deactivate from one application. But I cannot find deactivate anywhere in the other apps. Without deactivating, I cannot uninstall to reinstall.
There was no FLEXnet Licensing Service showing in services.
I tried renaming the FlexNet folder.
tried moving the cache.db file.
After trying these suggestions I now get the error:
"You cannot use this product at this time. You must repair the problem by uninstalling and then reinstall this product or contact Adobe customer support for help."
What next? -
Updated OS now my CS4 will not open.
I just updated my OS and now my Creative Suite CS4 will not open. I get a dialog box that says licensing for this product has a stopped working.
Reinstall.
Download CS4 products
Mylenium
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