InDesign CS5.5 and Acrobat X crashing OS X system when making large pdf
All of a sudden my mac has taken to crashing when I use ID CS5.5 to make a pdf. It seems to be mainly when making a larger pdfx1-a for repro. I've been doing this daily for months, no problem. Suddenly two days ago it became a problem. You send the pdf to export and a few seconds later, black screen followed by grey screen with the 'your mac has been restarted because of a problem' message. ID then takes ages to re-load.
Neither ID nor Acrobat have updated to cause this, as far as I know, and nothing changed in thr system at that time.
I've tried trashing ID's prefs and cache files, and trashing the Acrobat prefs as well, but it still happens.
I'm on 10.9.2, Mac Mini with fusion drive and 16GB RAM.
Anyone had this or got any ideas, please?
Thanks in advance for any ideas.
Hmm that's a good question.
It's lots of files, but now i think about it, they are all based on one original. I can't remember whether completely unrelated files have crashed the system, so I will test that. I think they have, because I was working on other stuff yesterday, but I will check it out.
Thanks for the reply.
Similar Messages
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InDesign CS5.5 and Acrobat X crashing system when making large pdf
All of a sudden my mac has taken to crashing when I use ID CS5.5 to make a pdf. It seems to be mainly when making a larger pdfx1-a for repro. I've been doing this daily for months, no problem. Suddenly two days ago it became a problem. You send the pdf to export and a few seconds later, black screen followed by grey screen with the 'your mac has been restarted because of a problem' message. ID then takes ages to re-load.
Neither ID nor Acrobat have updated to cause this, as far as I know, and nothing changed in thr system at that time.
I've tried trashing ID's prefs and cache files, and trashing the Acrobat prefs as well, but it still happens.
I'm on 10.9.2, Mac Mini with fusion drive and 16GB RAM.
Anyone had this or got any ideas, please?
Thanks in advance for any ideas.Hi Linc
Thanks for the reply.
Kernel panic below - it's only Kernel panics that relate to this problem, no crash or hangs:
Anonymous UUID:
Thu May 8 15:23:57 2014
panic(cpu 4 caller 0xffffff8023adbe7e): Kernel trap at 0xffffff8023e07983, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000208, CR3: 0x0000000025fd0000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff7fa49bdc56, RDX: 0x0000000000000000
RSP: 0xffffff81f3a13b00, RBP: 0xffffff81f3a13ba0, RSI: 0x0000000000000200, RDI: 0x0000000000000200
R8: 0x0000000000000000, R9: 0x0000000000000008, R10: 0x0000000000000000, R11: 0xffffff8023e84d70
R12: 0x0000000000000000, R13: 0xffffff81c37e6000, R14: 0x0000000000000000, R15: 0x0000000000000200
RFL: 0x0000000000010246, RIP: 0xffffff8023e07983, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000208, Error code: 0x0000000000000000, Fault CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff81f3a13790 : 0xffffff8023a22fa9
0xffffff81f3a13810 : 0xffffff8023adbe7e
0xffffff81f3a139e0 : 0xffffff8023af3376
0xffffff81f3a13a00 : 0xffffff8023e07983
0xffffff81f3a13ba0 : 0xffffff7fa49ac726
0xffffff81f3a13e40 : 0xffffff7fa49a40f1
0xffffff81f3a13e80 : 0xffffff7fa49a209c
0xffffff81f3a13eb0 : 0xffffff7fa49a3a05
0xffffff81f3a13ef0 : 0xffffff7fa49a3ac6
0xffffff81f3a13f00 : 0xffffff7fa461f2f5
0xffffff81f3a13f40 : 0xffffff8023c2eb42
0xffffff81f3a13fb0 : 0xffffff8023ad7047
Kernel Extensions in backtrace:
com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7fa4612000->0xffffff7fa463efff
com.apple.iokit.AppleBCM5701Ethernet(3.8.1b2)[026E632C-1CE6-32DA-AEB9-84B0974DE 286]@0xffffff7fa49a0000->0xffffff7fa49d7fff
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fa4921000
dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b5)[67E9FFEC-493E-3ECD-92CE-9D9DBB0 33500]@0xffffff7fa4992000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7fa41b7000
dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b4)[4239FC00-988B-3188-AFE6-E61B5D E6C76C]@0xffffff7fa4999000
dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7fa4612000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C1021
Kernel version:
Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
Kernel slide: 0x0000000023800000
Kernel text base: 0xffffff8023a00000
System model name: Macmini6,2 (Mac-F65AE981FFA204ED)
System uptime in nanoseconds: 29964599659412
last loaded kext at 18945579647: com.apple.filesystems.smbfs 2.0.1 (addr 0xffffff7fa4426000, size 335872)
last unloaded kext at 363614081726: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7fa5849000, size 8192)
loaded kexts:
com.paragon-software.filesystems.ntfs 95
com.sophos.kext.sav 9.0.53
com.sophos.nke.swi 9.0.53
com.logmein.driver.LogMeInSoundDriver 1.0.3
com.cyberic.SmoothMouse 9
com.apple.filesystems.smbfs 2.0.1
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleLPC 1.7.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleIntelHD4000Graphics 8.2.4
com.apple.driver.AppleIntelFramebufferCapri 8.2.4
com.apple.driver.AppleUSBODD 3.4.1
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleSMC 3.1.8
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOSurface 91
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 98.14
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.CoreStorage 380
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Model: Macmini6,2, BootROM MM61.0106.B03, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.8f0
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
USB Device: USB3.0 Hub
USB Device: USB_3_0 Reader
USB Device: Samsung M3 Portable
USB Device: USB3.0 Hub
USB Device: D3 Station
USB Device: Hub
USB Device: Cinergy T²
USB Device: Hub
USB Device: Hub in Apple Pro Keyboard
USB Device: Apple Pro Keyboard
USB Device: LaCie DVDRW USB
USB Device: Hub
USB Device: Apple USB SuperDrive
USB Device: Hub
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: DXT Mouse
USB Device: USB2.0 Printer (Hi-speed)
USB Device: USB2.0 MFP(Hi-Speed)
Thunderbolt Bus: Mac mini, Apple Inc., 23.4 -
Adobe InDesign CS5.5 and CS6 keep crashing
InDesign CS5.5 and CS6 keeps crashing while working on the documents. It's hard to identify the patteren when it's crashes. I deleted the SING/DataStore. Used FontNuke to clear all font caches but none of those helps. CS 5.5 and CS6 are installed on different macs but both crash.
CS5.5 crash data: http://pastebin.com/5PAx08tc
CS6 crash data: http://pastebin.com/dZP09DwP
Thanks in advance.I'm not an expert in reading crash reports, though I do recognze a few of the more common ones (which this is not). You read them from the top down, so the fisrt line in the crashed thread is the last thing it was doing before the crash. In the case of the CS6 crash you posted, the fisrts 8 lines of thread 0 are Apple code calls, and the last thing that was happening in ID had to do withteh Object Widget Library (I think that's what OWL stands for).
John Hawkinson is our real expert in this, but he doesn't come around this forum that much these days. You can gain some insight into reading the reports at Guide to Interpreting InDesign Crash Reports | InDesignSecrets -
Need to download InDesign CS5 v7 and Acrobat Pro 9.
I bought CS5 master collection last year through my college. I have a valid professional licence and serial number for all included products.
The problem is, when I purchased it through the school, they only provided a digital download of the software, and did not provide us wth CDs.
I need to reinstall InDesign and Acrobat 9, but the software has been taken down off my college's website.
I also cannot download them from adobe, because they only offer InDesign CS5.5 and Acrobat Pro X which I do not have a serial number for.
Does anyone know where I can download versions of these software?
again I need:
- InDesign CS5 v7 (not CS5.5)
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(I legally paid for these software and have a legal and valid serial number and licence)Thanks for the link.
However, whenever I try to click one of the download links I get this error:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/STAM/CS5/osx10/MasterCollection_CS5_LS1.dmg?" on this server.
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InDesign CS5.5 and Acrobat 9 compatibilty
We have purchased the CS5.5 version of InDesign and still have the CS5.5 Design Premium version of the other programs, this includes Acrobat 9, which was originally shipped with CS5. Are there any compatibility reasons we should upgrade to Acrobat X for use with InDesign CS5.5?
No, there isn't. In fact, the opposite is true. InDesign 7.5 (CS5.5) and Acrobat X support the latest update to the PDF/X specification, PDF/X-4:2010 whereas InDesign 7.0 (CS5) and Acrobat 9 only support PDF/X-4:2010. If you export PDF/X-4 from InDesign 7.5, there is a possibility that your PDF/X-4 file will not pass preflight in Acrobat 9 whereas it will pass preflight in Acrobat X. Plus, there are a large of improvements in Acrobat X.
- Dov -
I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS6. Well, InDesign is the only one that works and I have a ton of work due! I don't have a serial number for Photoshop or Illustrator except for CS3, and they don't work. InDesign gave me no problems. Illustrator says it can't work on this machine. Photoshop needs a serial number. I'm stumped and getting anxious and freaked out. Can anyone help? Adobe Chat is down right now.
if you have a cc subscription, close ps > sign out and then back in to your cc desktop > open ps.
ai cs6 requires:
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X v10.8 and v10.9 when installed on Intel-based systems.*
2 GB of RAM (8 GB recommended)
2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1024 x 768 display (1280 x 800 recommended) with 16-bit video card -
I am running InDesign CS5.5 and trying to open an In Design File but getting an error message. " Cannot open the file "PDavidLCover.indd". Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file me be open in another application."Please help I really need to get this file open.
Since you've shown us the folder contents it's a good bet it isn't in use (no lock file). And it doesn't look like the file is mis-named as there doesn't seem to be anything else there that would be the .indd file (but just in case, open it in TextEdit and paste the first few lines here so we can see what the file header says), so the most likely case is the file is damaged. Is that on a removable device of some sort?
You can try the tool at Repair corrupt InDesign Adobe files on Mac OS X or send me a link to the file by private message and I'll try the recovery tool I have for Windows. -
I have InDesign CS5.5 and it says the the security is no longer supported. Can you help?
What is the exact text of the message? It could be from third-party software like a virus checker.
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I'm running OS-10.7.4 on a 2011 MBP.
About every 3rd time I try to open a document created in a previous version of InDsign I can the endless spinning breachball.
Force quit works but then, I must re-launch holding down shift key to tried to prevent InDesign form restoring from back up which alway causes a freeze.
Is there anyway to stop InDesign from trying to restore.
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My indesign crashes when making a pdf. I have tried disabling sync export ( a suggestion in a discussion) didn't help.
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Have downloaded new Lightroom 5.4 from CC. When trying to launch am getting following error message and then Lightroom crashes: "an error occurred when attempting to change modules". Can't find a thread which relates to this error message.
Hi 99jon,
Many thanks for that. Had been going through this list yesterday and now again today:
Ref Solution 1: Lightroom is at its latest update
Ref Solution 2: It's interesting how I cannot find the Preferences file anywhere on my mac. (new mac pro, OS 10/9.2) . . .
Ref Solution 3: Lightroom doesn't allow me to do anything after the error message appears
Ref Solution 4: don't have any Nik Software plug-ins
Ref Solution 5: checked permissions and changed all to "Read & Write" - makes no difference
Ref Solution 6: I don't have a different user account on my mac.
Not sure what else to do. -
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I just updated my Indesign to CC14 and now I cannot export to anything - Failed to export PDF file@
No error message it goes through the actions and then in the background task it shows error. I have tried to export to pdf, jpeg anything and nothing is product. I have tried highquality, low quality settings (all of them) and nothing.
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Adobe Acrobat 9 Pro do not open when printing a pdf document. Can anyone help?
Adobe Acrobat 9 Pro do not open when printing a pdf document, instead I open it with Adobe Reader X to be able to print.
Can anyone help?Hi Edna,
It sounds like Adobe Reader X is your default PDF file handler. Launch Adobe Reader X. Choose Edit > Preferences > General. Click the 'Select Default PDF Handler' button at the bottom and choose Acrobat 9 from the drop-down menu. Click Apply, then OK.
Restart your computer. Acrobat 9 should now be your default PDF file handler again.
-David -
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Ok, I have a tough one. Adobe Acrobat X Standard/Pro keeps freezing when opening large documents that exceed approx. 50 pages. These PDF documents contain large images and graphs for mining purposes, but no links. The issue impacts multiple users on multiple laptops/desktops. We have tried the following:
- Uninstalling/re-installing Adobe Acrobat
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