InDesign CS5.5 Crash and lost Settings
hello community,
i'm using InDesign CS5.5 on my MacBook (OSX 10.8.5). Sometimes i open few files InDesign crash and i lost all my preferences.
Is this problem already known and is there a solution to?
regards Oliver
See the Troubleshooting tips on the front of the forum
Troubleshooting 101
Trash, Replace, Reset, or Restore the application Preferences
Clean corrupt files by exporting to .IDML or .INX
Similar Messages
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InDesign CS5 is crashing and will not let me accomplish anything
Although I haven’t done anything different from usual, in the last two weeks Indesign CS5 has been crashing. Now, since Friday it will not let me do any work at all. As soon as I start to work, this message pops up and the program closes:
"Adobe InDesign CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
My operating system is Windows 7, 64-bit. So far my tech support has run spyware, malware, reinstalled, updated, but nothing works. Even my older files that were previously fine are crashing.
I hope you can help me figure out how to solve this problem. I'm at a standstill.(sorry for the delay, I am still swamped.)
I suspect an uninstall and reinstall is in order. Hopefully that is all that is required, but if not, you've got some sluething to do to find your problem. Windows 7 crash reporting is essentially non-existent in any helpful way, but I believe John has some thoughts on programs your IT department might be able to run to help diagnose what's going on.
Wait, I do? I'm not 100% sure, but let's see. :-)
I think the first question is, do you or your tech have any idea what might have changed in your system that could conceivably led to problems?
This part is kind of a red flag:
Thanks Daniel. I've sent your response over to my network tech support since I don't seem to have access to that file. I'm not sure it's the answer because of this scenario: I can open an old file that has been fine, nothing else is open, but when I start to use it, it crashes. I've narrowed the crash down to working with images, I think.
It sounds like InDesign can't read part of your user profile directory?
And that, then, suggests a basic diagnostic step: create a new user account and test there (with a copy of the file!).
With respect to crash diagnostics...the way to examine crashes under Windows 7 is to install WinDBG. It is difficult to use and confusing to install, but your IT department can probably manage it. This will allow you to get a stack trace, which is the diagnostic tool that will tell us what InDesign is doing at the time of the crash.
So, yeah. -
InDesign CS5.5 crashes as soon as I open document
Hi All
So when I open this particular document it crashes InDesign CS5.5 insantly. Could it just be the size of the file? I've never had it happen and I had the client send this file over twice now. I rather just find out what the heck it is. Below is the long and legnth error message that means nothing to me.
thanks!
Process:
Adobe InDesign CS5.5 [261]
Path:
/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
Identifier:
com.adobe.InDesign
Version:
7.5.2.318 (7520)
Code Type:
X86 (Native)
Parent Process: launchd [120]
Date/Time:
2012-01-25 17:05:38.339 -0500
OS Version:
Mac OS X 10.7.2 (11C74)
Report Version: 9
Interval Since Last Report:
60121 sec
Crashes Since Last Report:
2
Per-App Interval Since Last Report: 4537 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID:
04C899E6-3D83-406A-B016-614A81E18883
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO
0000000000000000-0000000000001000 [
4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
__TEXT
0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
Application Specific Information:
objc[261]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.InDesign.Hyperlinks
0x0ea20ed2 GetPlugIn + 364802
1 com.adobe.InDesign.Hyperlinks
0x0ea2345c GetPlugIn + 374412
2 com.adobe.InDesign.AppFramework
0x0dd4225f GetPlugIn + 54943
3 com.adobe.InDesign.AppFramework
0x0dd42ae9 GetPlugIn + 57129
4 com.adobe.InDesign.AppFramework
0x0dd429dd GetPlugIn + 56861
5 com.adobe.InDesign.Document Framework
0x0fc58a90 0xfbfc000 + 379536
6 com.adobe.InDesign.Document Framework
0x0fc5e8d0 0xfbfc000 + 403664
7 com.adobe.InDesign.Document Framework
0x0fc09fac 0xfbfc000 + 57260
8 com.adobe.InDesign.Document Framework
0x0fc09eaf 0xfbfc000 + 57007
9 com.adobe.InDesign.Document Actions
0x15a187c6 0x15a16000 + 10182
10 PublicLib.dylib
0x0124b1d2 Command::DoImmediate(short) + 34
11 com.adobe.InDesign.Utilities
0x0bfabaa3 0xbfaa000 + 6819
12 com.adobe.InDesign.Utilities
0x0bfabccc 0xbfaa000 + 7372
13 com.adobe.InDesign.AppFramework
0x0dd2a518 0xdd10000 + 107800
14 PublicLib.dylib
0x0124c32b CmdUtils::ProcessCommand(ICommand*) + 59
15 com.adobe.InDesign.Document Actions
0x15a1e519 GetPlugIn + 2185
16 com.adobe.InDesign.Open Place
0x13e81eec GetPlugIn + 29948
17 com.adobe.InDesign.Open Place
0x13e83176 GetPlugIn + 34694
18 com.adobe.InDesign.Open Place
0x13e7a2f5 0x13e79000 + 4853
19 com.adobe.InDesign.Open Place
0x13e7b31b GetPlugIn + 2347
20 PublicLib.dylib
0x0124b1d2 Command::DoImmediate(short) + 34
21 com.adobe.InDesign.Utilities
0x0bfabaa3 0xbfaa000 + 6819
22 com.adobe.InDesign.Utilities
0x0bfabccc 0xbfaa000 + 7372
23 com.adobe.InDesign.AppFramework
0x0dd2a518 0xdd10000 + 107800
24 PublicLib.dylib
0x0124c32b CmdUtils::ProcessCommand(ICommand*) + 59
25 com.adobe.InDesign.Import Export UI
0x0e93a387 GetPlugIn + 9367
26 PublicLib.dylib
0x0124b1d2 Command::DoImmediate(short) + 34
27 com.adobe.InDesign.Utilities
0x0bfabaa3 0xbfaa000 + 6819
28 com.adobe.InDesign.Utilities
0x0bfabccc 0xbfaa000 + 7372
29 com.adobe.InDesign.AppFramework
0x0dd2a518 0xdd10000 + 107800
30 PublicLib.dylib
0x0124c32b CmdUtils::ProcessCommand(ICommand*) + 59
31 com.adobe.InDesign.Document Actions
0x15a2c158 GetPlugIn + 58568
32 com.adobe.InDesign.Document Framework
0x0fd362f4 GetPlugIn + 525748
33 com.adobe.InDesign.AppFramework
0x0dd78564 GetPlugIn + 276900
34 com.adobe.InDesign.AppFramework
0x0dd7c20d GetPlugIn + 292429
35 com.adobe.InDesign.AppFramework
0x0dd7de67 GetPlugIn + 299687
36 PublicLib.dylib
0x01374372 CScriptProvider::HandleMethodOnObjects(IDType<ScriptID_tag>, IScriptRequestData*, adobe::version_1::vector<InterfacePtr<IScript>, adobe::version_1::capture_allocator<InterfacePtr<IScript> > > const&) + 706
37 com.adobe.InDesign.Scripting
0x13122a54 GetPlugIn + 175284
38 com.adobe.InDesign.Scripting
0x131249ce GetPlugIn + 183342
39 com.adobe.InDesign.Scripting
0x1312526f GetPlugIn + 185551
40 com.adobe.InDesign.Support for AppleScript
0x12c73a57 GetPlugIn + 81063
41 com.adobe.InDesign.Support for AppleScript
0x12c744f5 GetPlugIn + 83781
42 com.adobe.InDesign.Support for AppleScript
0x12c74de5 GetPlugIn + 86069
43 com.adobe.InDesign.Support for AppleScript
0x12c3d812 0x12c3c000 + 6162
44 com.apple.AE
0x923da045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
45 com.apple.AE
0x923c3b67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
46 com.apple.AE
0x923c3a54 aeProcessAppleEvent + 253
47 com.apple.HIToolbox
0x9453cfea AEProcessAppleEvent + 103
48 com.adobe.InDesign.Application UI
0x0f7983f1 GetPlugIn + 299425
49 com.adobe.InDesign.Application UI
0x0f79595c GetPlugIn + 288524
50 com.apple.HIToolbox
0x946b7920 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
51 com.apple.HIToolbox
0x94533803 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
52 com.apple.HIToolbox
0x94532c80 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 482
53 com.apple.HIToolbox
0x94532a98 SendEventToEventTargetWithOptions + 75
54 com.apple.HIToolbox
0x945486fe _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 3152
55 com.apple.HIToolbox
0x94533cbe _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
56 com.apple.HIToolbox
0x94532c80 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 482
57 com.apple.HIToolbox
0x94547aa9 SendEventToEventTarget + 76
58 com.adobe.InDesign.AppFramework
0x0dd12e65 0xdd10000 + 11877
59 com.adobe.InDesign.AppFramework
0x0dd3838a GetPlugIn + 14282
60 com.adobe.InDesign
0x000028ab main + 187
61 com.adobe.InDesign
0x000027c6 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x9329c90a kevent + 10
1 libdispatch.dylib
0x9945ac58 _dispatch_mgr_invoke + 969
2 libdispatch.dylib
0x994596a7 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e78 _pthread_cond_wait + 914
2 libsystem_c.dylib
0x921b1f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore
0x903ef5a3 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore
0x90451755 MPWaitOnQueue + 200
5 PMRuntime.dylib
0x00016130 MemUtils::GetAvailMem() + 288
6 com.apple.CoreServices.CarbonCore
0x904526b4 PrivateMPEntryPoint + 68
7 libsystem_c.dylib
0x921aded9 _pthread_start + 335
8 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x9329c02e __workq_kernreturn + 10
1 libsystem_c.dylib
0x921afccf _pthread_wqthread + 773
2 libsystem_c.dylib
0x921b16fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x9329c02e __workq_kernreturn + 10
1 libsystem_c.dylib
0x921afccf _pthread_wqthread + 773
2 libsystem_c.dylib
0x921b16fe start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x93299c22 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x932991f6 mach_msg + 70
2 com.apple.CoreServices.CarbonCore
0x9047c1c0 TS_exception_listener_thread + 90
3 libsystem_c.dylib
0x921aded9 _pthread_start + 335
4 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e21 _pthread_cond_wait + 827
2 libsystem_c.dylib
0x9216242c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x9047df36 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore
0x903ef579 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore
0x90451755 MPWaitOnQueue + 200
6 com.adobe.ACE
0x0005e309 0x23000 + 242441
7 com.adobe.ACE
0x0005dd01 0x23000 + 240897
8 com.apple.CoreServices.CarbonCore
0x904526b4 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x921aded9 _pthread_start + 335
10 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e21 _pthread_cond_wait + 827
2 libsystem_c.dylib
0x9216242c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x9047df36 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore
0x903ef579 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore
0x90451755 MPWaitOnQueue + 200
6 com.adobe.ACE
0x0005e309 0x23000 + 242441
7 com.adobe.ACE
0x0005dd01 0x23000 + 240897
8 com.apple.CoreServices.CarbonCore
0x904526b4 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x921aded9 _pthread_start + 335
10 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e21 _pthread_cond_wait + 827
2 libsystem_c.dylib
0x9216242c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x9047df36 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore
0x903ef579 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore
0x90451755 MPWaitOnQueue + 200
6 com.adobe.ACE
0x0005e309 0x23000 + 242441
7 com.adobe.ACE
0x0005dd01 0x23000 + 240897
8 com.apple.CoreServices.CarbonCore
0x904526b4 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x921aded9 _pthread_start + 335
10 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e21 _pthread_cond_wait + 827
2 libsystem_c.dylib
0x9216242c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x9047df36 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore
0x903ef579 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore
0x90451755 MPWaitOnQueue + 200
6 com.adobe.ACE
0x0005e309 0x23000 + 242441
7 com.adobe.ACE
0x0005dd01 0x23000 + 240897
8 com.apple.CoreServices.CarbonCore
0x904526b4 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x921aded9 _pthread_start + 335
10 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e21 _pthread_cond_wait + 827
2 libsystem_c.dylib
0x9216242c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x9047df36 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore
0x903ef579 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore
0x90451755 MPWaitOnQueue + 200
6 com.adobe.ACE
0x0005e309 0x23000 + 242441
7 com.adobe.ACE
0x0005dd01 0x23000 + 240897
8 com.apple.CoreServices.CarbonCore
0x904526b4 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x921aded9 _pthread_start + 335
10 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e21 _pthread_cond_wait + 827
2 libsystem_c.dylib
0x9216242c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x9047df36 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore
0x903ef579 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore
0x90451755 MPWaitOnQueue + 200
6 com.adobe.ACE
0x0005e309 0x23000 + 242441
7 com.adobe.ACE
0x0005dd01 0x23000 + 240897
8 com.apple.CoreServices.CarbonCore
0x904526b4 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x921aded9 _pthread_start + 335
10 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e21 _pthread_cond_wait + 827
2 libsystem_c.dylib
0x9216242c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x9047df36 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore
0x903ef579 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore
0x90451755 MPWaitOnQueue + 200
6 com.adobe.ACE
0x0005e309 0x23000 + 242441
7 com.adobe.ACE
0x0005dd01 0x23000 + 240897
8 com.apple.CoreServices.CarbonCore
0x904526b4 PrivateMPEntryPoint + 68
9 libsystem_c.dylib
0x921aded9 _pthread_start + 335
10 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e78 _pthread_cond_wait + 914
2 libsystem_c.dylib
0x9215982a pthread_cond_wait + 48
3 com.adobe.amt.services
0x0ad3d274 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services
0x0ad36074 C_EULA_SetState + 2166
5 com.adobe.amt.services
0x0ad3d2da C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_c.dylib
0x921aded9 _pthread_start + 335
7 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e78 _pthread_cond_wait + 914
2 libsystem_c.dylib
0x9215982a pthread_cond_wait + 48
3 TINthread.dylib
0x0aff37a5 ThreadUtils::ThreadPool::Dispatcher() + 277
4 TINthread.dylib
0x0aff383f ThreadUtils::ThreadPool::ThreadProc(void*) + 17
5 libsystem_c.dylib
0x921aded9 _pthread_start + 335
6 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 15:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e21 _pthread_cond_wait + 827
2 libsystem_c.dylib
0x9216242c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.InDesign.AppFramework
0x0de34aea GetPlugIn + 1048362
4 com.adobe.InDesign.AppFramework
0x0de3093f GetPlugIn + 1031551
5 com.adobe.InDesign.AppFramework
0x0de30c3c GetPlugIn + 1032316
6 com.adobe.InDesign.AppFramework
0x0de345b6 GetPlugIn + 1047030
7 boost_threads
0x017ecfcd thread_proxy + 141
8 libsystem_c.dylib
0x921aded9 _pthread_start + 335
9 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 16:
0 libsystem_kernel.dylib
0x9329b83e __psynch_cvwait + 10
1 libsystem_c.dylib
0x921b1e21 _pthread_cond_wait + 827
2 libsystem_c.dylib
0x9216242c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.InDesign.AppFramework
0x0de34aea GetPlugIn + 1048362
4 com.adobe.InDesign.AppFramework
0x0de3093f GetPlugIn + 1031551
5 com.adobe.InDesign.AppFramework
0x0de30c3c GetPlugIn + 1032316
6 com.adobe.InDesign.AppFramework
0x0de345b6 GetPlugIn + 1047030
7 boost_threads
0x017ecfcd thread_proxy + 141
8 libsystem_c.dylib
0x921aded9 _pthread_start + 335
9 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 17:
0 libsystem_kernel.dylib
0x9329c02e __workq_kernreturn + 10
1 libsystem_c.dylib
0x921afccf _pthread_wqthread + 773
2 libsystem_c.dylib
0x921b16fe start_wqthread + 30
Thread 18:
0 libsystem_kernel.dylib
0x9329c02e __workq_kernreturn + 10
1 libsystem_c.dylib
0x921afccf _pthread_wqthread + 773
2 libsystem_c.dylib
0x921b16fe start_wqthread + 30
Thread 19:
0 libsystem_kernel.dylib
0x9329bbb2 __semwait_signal + 10
1 libsystem_c.dylib
0x921627b9 nanosleep$UNIX2003 + 187
2 com.adobe.InDesign.Support for JavaScript
0x12bd7fab GetPlugIn + 344123
3 com.adobe.InDesign.Support for JavaScript
0x12bbb9c3 GetPlugIn + 227923
4 com.adobe.InDesign.Support for JavaScript
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5 libsystem_c.dylib
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6 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 20:
0 libsystem_kernel.dylib
0x9329ba9a __recvfrom + 10
1 libsystem_c.dylib
0x921624a2 recv$UNIX2003 + 54
2 ServiceManager-Launcher.dylib
0x199792d7 Invoke + 54887
3 ServiceManager-Launcher.dylib
0x19978376 Invoke + 50950
4 ServiceManager-Launcher.dylib
0x19977227 Invoke + 46519
5 ServiceManager-Launcher.dylib
0x19977279 Invoke + 46601
6 ServiceManager-Launcher.dylib
0x19977303 Invoke + 46739
7 ServiceManager-Launcher.dylib
0x19971706 Invoke + 23190
8 ServiceManager-Launcher.dylib
0x199718ef Invoke + 23679
9 ServiceManager-Launcher.dylib
0x199724cf Invoke + 26719
10 ServiceManager-Launcher.dylib
0x199725cd Invoke + 26973
11 ServiceManager-Launcher.dylib
0x199759b8 Invoke + 40264
12 ServiceManager-Launcher.dylib
0x19975c61 Invoke + 40945
13 ServiceManager-Launcher.dylib
0x1997628f Invoke + 42527
14 ServiceManager-Launcher.dylib
0x1997648c Invoke + 43036
15 ServiceManager-Launcher.dylib
0x1996811a Login + 1654
16 ServiceManager-Launcher.dylib
0x199696f7 Login + 7251
17 ServiceManager-Launcher.dylib
0x199769fb Invoke + 44427
18 ServiceManager-Launcher.dylib
0x19978f49 Invoke + 53977
19 libsystem_c.dylib
0x921aded9 _pthread_start + 335
20 libsystem_c.dylib
0x921b16de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfffc548 ebx: 0x0ea20d94 ecx: 0x00000000 edx: 0xffffffff
edi: 0xbfffc570 esi: 0x22032bd8 ebp: 0xbfffc5c8 esp: 0xbfffc480
ss: 0x00000023 efl: 0x00010286 eip: 0x0ea20ed2 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
0x1000 -
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0x12b77000 - 0x12c01ff7 +com.adobe.InDesign.Support for JavaScript (7.5.0.142 - ???) <BEAE6DA2-21DF-2ED4-BD76-053F665A89C1> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Support for JavaScript.InDesignPlugin/Support for JavaScript
0x12c3c000 - 0x12c80fff +com.adobe.InDesign.Support for AppleScript (7.5.0.142 - ???) <72C25DCD-42B9-E9B8-14EB-F0E32F406606> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Support for AppleScript.InDesignPlugin/Support for AppleScript
0x12c9b000 - 0x12d6bfe7 +com.adobe.InDesign.Graphics (7.5.0.142 - ???) <DCA66589-8A34-5595-2BD9-F8090563B762> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Graphics.InDesignPlugin/Graphics
0x12db7000 - 0x12e06ffb +com.adobe.InDesign.Stroke and Fill (7.5.0.142 - ???) <B7D31D36-C6B6-78CC-52A6-E5E4C3A65337> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Stroke and Fill.InDesignPlugin/Stroke and Fill
0x12e24000 - 0x12f07fff +com.adobe.InDesign.Spread (7.5.2.318 - ???) <1452FC7D-B8F8-D35B-4C28-B7E36B01FDB6> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Spread.InDesignPlugin/Spread
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0x12fb4000 - 0x12ff0ffb +com.adobe.InDesign.Spline (7.5.2.318 - ???) <999B67EB-BB60-8451-FEE5-00EC1C74C1A1> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Spline.InDesignPlugin/Spline
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0x13065000 - 0x13073fff +com.adobe.InDesign.Spelling Service (7.5.0.142 - ???) <A65001B0-C39E-001C-FF9A-0C2F42F06F3D> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Spelling Service.InDesignPlugin/Spelling Service
0x13080000 - 0x1308dfff +com.adobe.InDesign.Sound (7.5.0.142 - ???) <12F9F083-586A-6C5E-5F74-B20F197352AC> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Sound.InDesignPlugin/Sound
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0x130cd000 - 0x130e7ff2 +com.adobe.InDesign.Sections (7.5.0.142 - ???) <73FB3557-F4B5-1DA9-0FF5-5A8FFE4E91BA> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Sections.InDesignPlugin/Sections
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0x13493000 - 0x13588fe7 +com.adobe.InDesign.Image (7.5.2.318 - ???) <8C73C920-8687-D95F-9242-5BA2E58D9F42> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Image.InDesignPlugin/Image
0x135d6000 - 0x135dfffb +com.adobe.InDesign.Group (7.5.0.142 - ???) <4109367F-5E27-881F-274E-2F9B96C61157> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/Group.InDesignPlugin/Group
0x135ea000 - 0x136ceffb +com.adobe.InDesign.EPS Page Item (7.5.2.318 - ???) <3575B3AE-C64D-AE40-B4CD-EC561F12FC1A> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Required/EPS Page Item.InDesignPlugin/EPS Page Item
0x13714000 - 0x138f6fff +com.adobe.InDesign.PDF (7.5.2.318 - ???) <E3FA91D1-7814-2F56You have essentially received two files (being the same) crashing InDesign? It sounds like the file is corrupting via email. I would suggest having the sender compress the file in a folder, and send that.
At this point, and you can try to salvage the file, or clean up InDesigns Recovery Folder.
Under Preferences > File Handling note the path to the recovery folder. Move or delete all the contents.
I wouldn't trash ID's preferences yet, as there seems to be a problem with only one file. But you might want to review its content.
http://forums.adobe.com/thread/526990 -
Hello, Our indesign file keeps crashing and we need to go to print today. We use CS6. Please help!
Ok - we're going to need a few more details.
Operating System - Windows or Mac?
Version of CS6 - are you fully patched to the latest version (Help>Updates)?
Do you use any 3rd Party Plugins (Help>Manage Extensions and look for 3rd Party Plugins)
At what point does it crash? How are you exorting/printing?
What file type or action are you doing when it's crashing?
Common Troubleshooting tips
Troubleshooting 101: Replace, or "trash" your InDesign preferences
https://forums.adobe.com/thread/526991
File Crashing on Output - printing/PDF/other -
My pc has crashed and lost a considerable amount of music and videos from iTunes the files are still in iTunes but are empty, will iTunes Match restore my content over the cloud?
Hm ... I guess I can't edit the post above. Anyway, I seem to have solved it by ...
Quitting iTunes.
Going into Home / Music / iTunes, and renaming the file "iTunes Library.itl" to "iTunes Library (corrupt).itl".
Entering Time Machine, and restoring the "iTunes Library.itl" file from a few days ago. I went back two days, which seemed far enough back to be "before" the problem but not far enough back to have trouble with recent acquisitions.
Re-opening iTunes - and everything seemed to be back in order.
So that's fine for now. We'll see if the solution is stable.
Very, very tentative assignment of blame: I believe iTunes crashed earlier today after I'd synced photos from my iPhone to iPhoto, and then iTunes crashed while iPhoto was closing (and taking its sweet time doing so). If that was indeed the case, that's at least the second time in the past couple of months that trying to sync iPhone photos to iPhoto has caused me significant problems. (The last time led to 80% of my iPhone suddenly being occupied by "Other", and a full restore of the darn thing.) -
my computer crashed and lost my itunes, now i have a new computer...is there any way to get my music back from my account
It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy to put everything back.
If for some reason you have failed to backup, not good, then you can redownload some purchases in some countries.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I am trying to download the InDesign CS5.5 update and keep getting "Update Failed" "Please contact your Administrator if you wish to apply updates on your machine". I have done this and now have Administrator rights, but I am still getting the message. How do I apply the update?
Direct Updates
https://www.adobe.com/downloads/updates/ -
System crashed and lost library, want to recover
system crashed and lost library, want to recover
Welcome to the Apple Discussions. I don't know how to fix the xml file or prevent it's damage except to keep a current backup copy of the domain.sites2 file. You can do that on an hourly basis with Time Machine or use a backup application like Synk Standard which can do incremental backup (i.e. copy just those new or changed files) at any time.
As for separating the sites into their own domain files I use iWebSites to manage over 75 individual sites. It lets me create multiple sites and multiple domain files.
If you have multiple sites in one domain file here's the workflow I used to split them into individual site files with iWebSites. Be sure to make a backup copy of your original Domain.sites files before starting the splitting process and move it to another location on your HD until you're satisfied the separation process is completed and what you want.
This lets me edit several sites and only republish the one I want.
There is a downside to this method if you're publishing to MobileMe. When publishing multiple sites to MMe from their own separate domain file the last published site will be the default site when using the default URL for that MMe account: http://web.me.com/MobileMeAccountName/. That could mess up any CNAME forwarding if you have a domain name pointed to your default MMe site.
OT -
I ran the program to improve speed and crashing and lost my norton tool bar and vault login
I ran the program to improve speed and crashing and lost my norton tool bar and vault with all my log ins. I am sure it is still here some place but can not find it.
Hi flkeen, Did you try to uninstall that program which you install to improve speed ..see if that works after un install that program....and restore the firefox after uninstalling that program.
see link here for reset firefox https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems?esab=a&s=restore+firefox&r=1&as=s#w_solution-1-reset-firefox-to-its-default-state -
Compaq computer crashed and lost all music that was on the computer. How would I go about getting a listing of all purchased items and download them again? I know when i first got set up it said I could download up to 2 times when purchased and I have only downloaded once. But need a listing of songs as well.
One thing that I also recommend in the future is to back your iTunes library up relatively regularly. You can get your purchases in the cloud just fine, typically, but at the very least, it will save some time by backing it up.
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Computer crashed and lost CS2, what can I do to download again?
How can I download CS2 for the 2nd time as my computer crashed and lost the software?
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
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InDesign CS5 print crash on Windows 7
Howdy, occasionally some files in InDesign CS5 crash when I try to print them... The office has recently upgraded from CS2/Win XP to CS5/Win 7. Not sure if that has anything to do with the problem but usually persistence pays off and eventually InDesign will print the document after a number of restarts of the software and/or the machine. Weird things happen along the way too like all my print settings will disappear, which force a restart or simply crash InDesign aswell.
The details that pop up when InDesign crashes are below - not sure if anyone can make heads or tails of it. If anyone has seen this before and has any suiggestions they'd be greatly appreciated, it's very frustrating...
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 7.0.0.355
Application Timestamp: 4bad00be
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b21e
Exception Code: c0000005
Exception Offset: 00055de3
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txtThe very first thing to do is update to 7.0.3
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InDesign CS5.5 Crashing After Opening a File
Hello,
After working on a file for a good amount of time in InDesign, the program crashed. I tried to reopen the file and after making a change or two it will crash again. It has progressed to do this continously, and at points freezing my whole system. I'm currently working on a file that is around 7MB, and is around 150 pages long. I do use several Master Pages, and have a Table of Contents within this document. The issue developed after I updated my Table of Contents.
I am running a Windows 7 (Home Premium) machine with 64-bit Operating System, on a HP G62.
I also attempted to run the file off of my WD My Passport (1GB) thinking it could have been my hard drive, but it still crashed.
The CS5.5 version I have is the Student and Teacher version, and I have had it since December 2011. I also check all of my other Adobe programs and they seem to be working fine. I attempted to check if InDesign was updated since it is on automatic updating and I had no luck since it crashed again.
I really need to get this issue solved quickly, since I use this program on a daily basis for work and an internship.
Thank You,
AndreaHI Peter,
I just wanted to let you know I think I fixed the problem. For some reason the file apparently became corrupt. Thanks to Dropbox and it's restorations I figured out that the last time I saved or the last work period that Dropbox has on account something happened. So I restored the file to the one before and it seems to be working fine. I have no clue what happened, but I'll just have to redo the work I lost. It also seems that some of my other InDesign files are working fine, which I should have checked before.
Thank you for the help.
Andrea -
InDesign CS5.5 crashes when trying to open or create files on Yosemite
Hi,
I've just recently migrated to a new iMac running Yosemite. Photoshop CS5.1, Illustrator 5.1 and Bridge 5.1 are working fine but I'm having major issues with InDesign CS5.5. Every time I try to open an existing file or create a new one the programme freezes and I have to force quit.
I've trawled the forums and have done everything mentioned including uninstalling/reinstalling, removing temporary cache files and preferences, removing Data Store, deleting the Adobe font list, and removing the SING component.
I ran Activity Monitor and have uploaded the details to Sample of InDesign - Pastebin.com and the Crash Report to http://pastebin.com/KdEEWadj
Please help, I'm getting desperate!
Thanks,
DanCS5.x is not compatible to Yosemite. It may or may not run, if it does never without problems.
Adobe applications should never be installed via migration. It is always making problems in the long run. If you have done so, deinstall them immediately, run Adobe's Creative Cloud Cleaner Tool (available on Adobe's Website) and install any application from it original installer.
I recommend to upgrade to a CC subscription. CS6 might also work, but it is now very old and 2 to 3 versions after CS6 have been released. If you get a new system upgrade it is NOT guaranteed that it will work as CS6 is now at the end if not out of its product life cycle. -
InDesign Cs5 keep crashing when open this file
Hi guys,
I am back for another problem with my InDesign. It's been a while since my last problem...
Right now I'm facing a new problem and I hope you guys can fix this with me..
So the problem is that just on this file.. Everytime I try to open it, it just crash. But it is fine when I open other files. Yesterday it was fine when I export as PDF, and even package the file. This morning when I tried to open it, it just crash...
The solutions I tried :
Troubleshooting 101: Export to .idml or .inx to clear file corruption
http://forums.adobe.com/thread/526991
(I cannot open the file because it says that the file is missing or in any other place..)
Troubleshooting 101: Replace, or "trash" your InDesign preferences
http://forums.adobe.com/message/2404821#2404821
and none of that works.
I even tried save As. Still not working..
Here's the log
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 7.0.0.355
Application Timestamp: 4bad00be
Fault Module Name: PARAGRAPH COMPOSER.RPLN
Fault Module Version: 7.0.0.355
Fault Module Timestamp: 4bad0414
Exception Code: c0000005
Exception Offset: 0002e623
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Should I just leave it as it is and try again tomorrow? Maybe it'll work?? :/
I forgot to do back ups yesterday because I don't bring my external HD. And now I regret it
Please help?
Thank you!
Have a nice day!Hi Peter,
I was trying to export it as .idml and the program crash, so maybe it says file cannot be open because missing maybe because it wasn't finish to export and got crash. Maybe that is why I can't open it.
well the thing is that my work InDesign Cs5 is bootleg (boo! i know )
and i was once told not to update them. so i never update until now..
unless you have a thread where i can read the manual how to update bootleg?
Thanks Peter!
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