Indesign cs5.5 crash error

Question

I just recently started having this problem after I updated my Indesign program. The program opens fine and I am able to start a document fine but when I try to do anything with the document I get this error and it forces shutdown. I have tried to hit the button that says check for a solution online but nothing comes up.
Problem signature:
  Problem Event Name:          APPCRASH
  Application Name:          InDesign.exe
  Application Version:          7.5.0.142
  Application Timestamp:          4d78c745
  Fault Module Name:          LAYERS PANEL.APLN
  Fault Module Version:          7.5.2.318
  Fault Module Timestamp:          4e7af09b
  Exception Code:          c0000005
  Exception Offset:          000185c5
  OS Version:          6.0.6001.2.1.0.256.1
  Locale ID:          1033
  Additional Information 1:          fd00
  Additional Information 2:          ea6f5fe8924aaa756324d57f87834160
  Additional Information 3:          fd00
  Additional Information 4:          ea6f5fe8924aaa756324d57f87834160
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I have tried restoring my computer to before the update. I have a Windows Vista 64 bit computer.
I hope someone can help!

Answer 1

stephanie1202 wrote:
When I go to C:/user/appdata my next option isn't roaming it's LocalLow then Conduit then Community Alerts then Dialogs, Feeds, LanguagePacks, and Logs. I have made all my hidden files visable but just can't seem to get to where you are saying to go. Do you have any suggestions on where I can find these files? I tried the other way but it was unsuccesful. I managed to pull up the preferences dialog box but was unable to find any place where I could reset the preferences.
Are you really in the right place?
The path to InDesign Defaults is C:\Users\<USER>\AppData\Roaming\... where <USER> is your user name. Can't tell if you've mistyped the path in your response, or if you are looking in the wrong folder.
The path to InDesinged SavedData looks the same at a quick glance, but is different Instead of the Roaming folder you need to navigate through the Local folder:
C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\
In any case, the keyboard shortcut method, if you are fast enough, does the same thing except it doesn't give you a chance to back up the old files, but you have to be VERY quick on the keys -- if you don't see a confirmation dialog try again.