InDesign CS5.5 crashes at launch in specific user account
restarted in safe boot - repaired permissions - deleted .plist file. App launches when logged in as a different user. what next?
see Replace Your Preferences and Adobe Forums: InDesign crashes at startup
Similar Messages
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InDesign CS5 Crashing on Launch
Hello,
InDesign CS5 Hangs on launch at "Calling Late Initializers"
Has been fine, just started doing it.
Win7 64 generates the following error report
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 7.0.4.553
Application Timestamp: 4d890440
Fault Module Name: Public.dll
Fault Module Version: 7.0.4.553
Fault Module Timestamp: 4d8903ca
Exception Code: c0000005
Exception Offset: 000deed2
Any insight is greatly appreciated. I read the threads I could find and all I could see to try was changing permissions on the appdata/local/adobe dir, but that didn't do anything. Also trashed preferences.
ThanksYOu said that it has worked before so any chages you made , like installing som enew software or updating the app.
Also check after trashing the prefs manually :
These are normally hidden files, so you will need to set your system to show them. They will be found in various places depending on the OS, and the version of InDesign.
InDesign Defaults:
Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\ (Note: Prior to version 6 [CS4] the language folder is not used).
Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).
InDesign SavedData:
Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).
Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used). -
InDesign CS5 crashing on launch due to font auto-activator issue
I was having a problem where all the jobs I had been collecting would no longer open in InDesign CS5 without crashing on startup. Just found out today it has to do with the new feature in CS5 that reads fonts from your "Document Fonts" folder. Once I renamed the folder the files started opening up just fine again. Is there a way to disable that feature in InDesign, or has anyone else found another workaround that doesn't involve renaming the folder on every job I collect?
I'm sure it's a known issue by now, but I didn't see anything come up when I did a search.Same problem here. Whenever I want to open a packaged InDesign document which includes a Document Fonts folder containing some fonts which are identical to my system fonts (10.7.3 in my case) InDesign hangs. The best way to avoid these problems is to clean all system font folders and start managing fonts yourself. Check what fonts are needed for a certain document, avoid using fonts installed by the system. Although it is very generous from Apple, Adobe and Microsoft to give us a lot of fonts for free it is wise to manage them yourself. Check the following font locations:
~Library/Fonts
~System/Library/Fonts
~User/Library/Fonts (first make the Library visible: from within Terminal type the following command and press Return: chflags nohidden ~/Library)
Remove all fonts installed by Adobe (109 fonts) and Microsoft (154 fonts) to a differrent location. I manage them with FontExplorer 3.0 but you are ofcourse free to use any other font manager you prefer. Clear out any system font which is not needed by the system. Make sure the removed fonts can be enabled when needed. In FontExplorer you can create a set like 'Adobe CS5 Fonts' and put all Adobe fonts in there. This also counts for Apple system fonts which you remove. Create a new set in FontExplorer and call it OS Lion Fonts for example and move all fonts in there. I'd like to point out that I choose to manage fonts myself and I keep FontExplorer's capabilities to organaise fonts turned off (Preferences > Advanced > Organise font files). This way the Finder structure I use to manage my fonts (which is by foundry/designer) is maintained.
Clearing all unneeded fonts keeps the font list short and uncluttered which makes it easy to select fonts in InDesign or any other app. When you are designing things you want to make a selection of fonts you want to use in advance so keeping a lot of fonts available to the system is pointless in my opinion anyway.
Also, this process gets rid of a lot of fonts which you don't use/need like Chinese or whatever other language fonts. It shortens the font list dramatically. Setup font auto activation/deactivation so that fonts are disabled automatically after reboot or when you close a document to prevent the font list from growing out of proportions.
Below is the list of fonts which I keep installed/enabled by default in my ~System/Library/Fonts folder:
Apple Color Emoji.ttf
Apple Symbols.ttf
AppleGothic.ttf
Courier.dfont
Geneva.dfont
HelveLTMM
Helvetica LT MM
Helvetica.dfont
HelveticaNeue.dfont
HelveticaNeueDeskUI.ttc
Keyboard.ttf
LastResort.ttf
LucidaGrande.ttc
MarkerFelt.ttc
Menlo.ttc
Monaco.dfont
Symbol.ttf
Times LT MM
Times.dfont
TimesLTMM
ZapfDingbats.ttf
I haven't checked Times yet but I think it can be disabled. If you think Times is causing problems and you rather want to activate it yourself when it is needed or you want to use it you can remove it from the ~System/Library/Fonts folder. Drag the font to the desktop to make a copy first. Next trash the font file. Enter your admin password end you're done. If a font is needed by the system it gets restored automatically and you get a notification like "The system font 'HelveticaNeue.dfont' had been restored. This font was removed. Mac OS X needs this font to display text onscreen."
If you don't use FontExplorer you can use Onyx to clean font caches when you are done clearing out unwanted fonts. Always reboot afterwards.
Hope this helps. -
Indesign CS5 crashing on launch if another CS5 app is open
This actually seems to be affecting the entire CS5 suite installed on a Windows XP computer.
If one CS5 app is open eg. Indesign, when trying to open another eg. Illustrator, the app crashes with a memory write error.
It happens with any combination of CS5 app: Indesign + Photoshop, Photoshop + Dreamweaver etc
The Stack Back Trace for Indesign and Illustrator all reference similar items: dvaui__drawbot__OSSurfaceInterface__GetOutputGraphics and gdiplus. But Photoshop just references gdiplus amongst others. I've pasted them below.
Indesign:
*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5\dvaui.dll -
ChildEBP RetAddr Args to Child
0012ea3c 4ec5f008 00000370 03333780 0e01e93c gdiplus!GdipLoadImageFromStream+0x263
0012ea58 4ed29b6a 0e01e93c 14af8fd8 00000371 gdiplus!GdipCreateFromHDC+0x83e
0012eab0 4ed29d1f 00001e00 14af8fc0 14b08980 gdiplus+0xd9b6a
0012eb00 4ecc8f74 00000001 14af8fc0 14b08980 gdiplus+0xd9d1f
0012eb24 4ec8da97 00000371 0012ec84 00000371 gdiplus!GdipCreateBitmapFromGdiDib+0xb6cb
0012eb38 4ec5eec9 00000000 00000012 00000371 gdiplus!GdipReleaseDC+0x175
0012eb60 4ec6114c 00000000 00000012 00000371 gdiplus!GdipCreateFromHDC+0x6ff
0012eb94 4ec5f54a 00000012 00000000 00000371 gdiplus!GdipGetImageHeight+0x1152
0012ebb8 4ec6103b 00000012 00000000 00000371 gdiplus!GdipCreateFromHDC+0xd80
0012ebdc 4ec60fdb 14af8a78 00000371 0012ed34 gdiplus!GdipGetImageHeight+0x1041
0012ed3c 4ecaa564 14aed468 0012ee60 03333dc0 gdiplus!GdipGetImageHeight+0xfe1
0012edb0 4ec60965 14af8980 0012ee60 03333f40 gdiplus!GdipSetStringFormatLineAlign+0x1210
0012f20c 4ec602ed 0012f284 14abd7a0 00000003 gdiplus!GdipGetImageHeight+0x96b
0012f2c0 4ed041ad 00000000 033321a4 00000000 gdiplus!GdipGetImageHeight+0x2f3
0012f314 4ece23bc 00000002 0012f324 00000000 gdiplus+0xb41ad
0012f32c 4ecf1c2a 14abd7a0 00000000 00000000 gdiplus!GdipCreateBitmapFromGdiDib+0x24b13
0012f35c 4ecf1ca5 149f0a08 14abd7a0 00000000 gdiplus!GdipDrawImage+0xb1
0012f378 133f7345 149f0a08 14abd7a0 00000000 gdiplus!GdipDrawImageI+0x28
00000000 00000000 00000000 00000000 00000000 dvaui!dvaui__drawbot__OSSurfaceInterface__GetOutputGraphics+0x3695
Illustrator:
Illustrator:
*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\dvaui.dll -
ChildEBP RetAddr Args to Child
0013e9c8 4ec5f008 000004ce 03203780 192e9d48 gdiplus!GdipLoadImageFromStream+0x263
0013e9e4 4ed29b6a 192e9d48 0a8f3670 000004cf gdiplus!GdipCreateFromHDC+0x83e
0013ea3c 4ed29d1f 00001e00 0a8f3658 0a9031d0 gdiplus+0xd9b6a
0013ea8c 4ecc8f74 00000001 0a8f3658 0a9031d0 gdiplus+0xd9d1f
0013eab0 4ec8da97 000004cf 0013ec10 000004cf gdiplus!GdipCreateBitmapFromGdiDib+0xb6cb
0013eac4 4ec5eec9 00000000 0000000e 000004cf gdiplus!GdipReleaseDC+0x175
0013eaec 4ec6114c 00000000 0000000e 000004cf gdiplus!GdipCreateFromHDC+0x6ff
0013eb20 4ec5f54a 0000000e 00000000 000004cf gdiplus!GdipGetImageHeight+0x1152
0013eb44 4ec6103b 0000000e 00000000 000004cf gdiplus!GdipCreateFromHDC+0xd80
0013eb68 4ec60fdb 0a8e6488 000004cf 0013ecc0 gdiplus!GdipGetImageHeight+0x1041
0013ecc8 4ecaa564 03205250 0013edec 03203dc0 gdiplus!GdipGetImageHeight+0xfe1
0013ed3c 4ec60965 0a8e6390 0013edec 03203f40 gdiplus!GdipSetStringFormatLineAlign+0x1210
0013f198 4ec602ed 0013f210 0a8c8d88 00000003 gdiplus!GdipGetImageHeight+0x96b
0013f24c 4ed041ad 00000000 032021a4 00000000 gdiplus!GdipGetImageHeight+0x2f3
0013f2a0 4ece23bc 00000002 0013f2b0 00000000 gdiplus+0xb41ad
0013f2b8 4ecf1c2a 0a8c8d88 00000000 3f800000 gdiplus!GdipCreateBitmapFromGdiDib+0x24b13
0013f2e8 4ecf1ca5 05330988 0a8c8d88 00000000 gdiplus!GdipDrawImage+0xb1
0013f304 07ed7205 05330988 0a8c8d88 00000000 gdiplus!GdipDrawImageI+0x28
00000001 00000000 00000000 00000000 00000000 dvaui!dvaui__drawbot__OSSurfaceInterface__GetOutputGraphics+0x3605
Photoshop:
Photoshop:
*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe Photoshop CS5\AdobeOwl.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe -
ChildEBP RetAddr Args to Child
0012e1d8 4ec5f008 000000c0 0d4496b8 192eadc8 gdiplus!GdipCreateFromHDC+0xcb3
0012e1f4 4ed29b6a 192eadc8 0d4496b8 000000c0 gdiplus!GdipCreateFromHDC+0x83e
0012e24c 4ed29d1f 00001e00 0d448618 0d458538 gdiplus+0xd9b6a
0012e29c 4ecc8f74 00000001 0d448618 0d458538 gdiplus+0xd9d1f
0012e2c0 4ec8da97 000004e2 0012e420 000004e2 gdiplus!GdipCreateBitmapFromGdiDib+0xb6cb
0012e2d4 4ec5eec9 00000000 0000000d 000004e2 gdiplus!GdipReleaseDC+0x175
0012e2fc 4ec6114c 00000000 0000000d 000004e2 gdiplus!GdipCreateFromHDC+0x6ff
0012e330 4ec5f54a 0000000d 00000000 000004e2 gdiplus!GdipGetImageHeight+0x1152
0012e354 4ec6103b 0000000d 00000000 000004e2 gdiplus!GdipCreateFromHDC+0xd80
0012e378 4ec60fdb 0d448490 000004e2 0012e4d0 gdiplus!GdipGetImageHeight+0x1041
0012e4d8 4ecaa564 0d458628 0012e5fc 063e3dc0 gdiplus!GdipGetImageHeight+0xfe1
0012e54c 4ec60965 0d448398 0012e5fc 063e3f40 gdiplus!GdipSetStringFormatLineAlign+0x1210
0012e9a8 4ec602ed 0012ea20 0d433268 00000003 gdiplus!GdipGetImageHeight+0x96b
0012ea5c 4ed041ad 00000000 063e21a4 00000000 gdiplus!GdipGetImageHeight+0x2f3
0012eab0 4ece23bc 00000002 0012eac0 00000000 gdiplus+0xb41ad
0012eac8 4ecf1c2a 0d433268 00000000 00000000 gdiplus!GdipCreateBitmapFromGdiDib+0x24b13
0012eaf8 4ecf1ca5 0d448340 0d433268 00000000 gdiplus!GdipDrawImage+0xb1
0012eb14 02c96efd 0d448340 0d433268 00000000 gdiplus!GdipDrawImageI+0x28
0012eb88 02c96f4e f9011a53 00000001 0012eba4 AdobeOwl!OWLDebugPrintWidgetInfo+0x98ee
0012ebb4 02c4f88e f9011a53 0012ec8c f5abf5d4 AdobeOwl!OWLDebugPrintWidgetInfo+0x993f
0012ec40 02c96def 00000014 f9011a53 00000000 AdobeOwl!DllMain+0x1c484
0012ec60 02c4feb5 00000014 f9011a53 00000000 AdobeOwl!OWLDebugPrintWidgetInfo+0x97e0
0012eca0 7e418734 00031112 00000014 f9011a53 AdobeOwl!DllMain+0x1caab
0012eccc 7e418816 02c4fe38 00031112 00000014 USER32!GetDC+0x6d
0012ed34 7e42a013 00000000 02c4fe38 00031112 USER32!GetDC+0x14f
0012ed64 7e42a039 02c4fe38 00031112 00000014 USER32!IsWindowUnicode+0xa1
0012ed84 005a5a23 02c4fe38 00031112 00000014 USER32!CallWindowProcW+0x1b
00000000 00000000 00000000 00000000 00000000 Photoshop+0x1a5a23
CS5 has been re-installed.
I'm asuming it's a graphics issue, maybe the card itself, or the driver - although it's the latest driver that works on other systems. Maybe a font issue? Although the exact same fonts were used on another computer with no issues.
Any help would be greatly appreciated.
ThanksI'm asuming it's a graphics issue, maybe the card itself, or the driver - although it's the latest driver that works on other systems. Maybe a font issue? Although the exact same fonts were used on another computer with no issues.
It does look graphics-related. I don't have any grand ideas.
CS5 and XP are long in the tooth, too, which makes this sort of thing hard to debug.
Are you running the latest CS5 update, 7.0.4.553?
Have you tried backing out to the not-latest graphics card driver?
What card and driver and what version? Did you get it from the vendor or from Microsoft?
Have you tried a new user account on your system? -
InDesign CS5 won't launch on Mac OS 10.8.3
InDesign CS5 won't launch on Mac OS 10.8.3
Hi Peter:
I was using InDesign CS5 on my Mac Book Pro 17 and then purchased a new MacPro. I Transferred everything to my new laptop and every thing works except for InDesign and my Microsoft applications such as word, and Excell.
InDesign starts to launch and says "InDesign Quit Unexpectedly"
The first part of the code that comes up says as follows:
Process: Adobe InDesign CS5 [3033]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [135]
User ID: 501
Date/Time: 2013-12-05 06:10:25.960 -0500
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 130752 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 50 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: BB417D8B-149A-973E-8589-EDF00425A8E0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000038
VM Regions Near 0x38:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x8fee48d3 ImageLoader::isLinked() const + 11
1 dyld 0x8fee24d3 NSLinkModule + 102
2 libdyld.dylib 0x924da303 NSLinkModule + 87
3 com.adobe.InDesign.Font Manager 0x10315bc8 TINglue_version + 792
4 com.adobe.InDesign.Font Manager 0x103165cf TIN_Startup + 177
5 com.adobe.InDesign.Font Manager 0x1029c109 GetPlugIn + 17705
6 ObjectModelLib.dylib 0x010511b1 0x1038000 + 102833
7 ObjectModelLib.dylib 0x01051acb 0x1038000 + 105163
8 ObjectModelLib.dylib 0x01060386 0x1038000 + 164742
9 ObjectModelLib.dylib 0x01070c0d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101
10 ObjectModelLib.dylib 0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
11 com.adobe.InDesign 0x00002822 main + 82
12 com.adobe.InDesign 0x000027a6 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x96a3b9ae kevent + 10
1 libdispatch.dylib 0x935c9c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x935c97a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac72e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x98ac7572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x921e86ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
5 PMRuntime.dylib 0x00014130 MemUtils::GetAvailMem() + 288
6 com.apple.CoreServices.CarbonCore 0x921bba7b PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
8 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x96a3b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x98ac50ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x98ac4e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x98aacd2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x96a3b0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x98ac50ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x98ac4e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x98aacd2a start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x96a387d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x96a37cb0 mach_msg + 68
2 com.apple.CoreServices.CarbonCore 0x921e535b TS_exception_listener_thread + 89
3 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
4 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac7280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x98b4d095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x921e8492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x921e868e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
6 AdobeACE 0x0005a6f1 0x20000 + 239345
7 AdobeACE 0x0005a0ed 0x20000 + 237805
8 com.apple.CoreServices.CarbonCore 0x921bba7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
10 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac7280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x98b4d095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x921e8492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x921e868e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
6 AdobeACE 0x0005a6f1 0x20000 + 239345
7 AdobeACE 0x0005a0ed 0x20000 + 237805
8 com.apple.CoreServices.CarbonCore 0x921bba7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
10 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac7280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x98b4d095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x921e8492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x921e868e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
6 AdobeACE 0x0005a6f1 0x20000 + 239345
7 AdobeACE 0x0005a0ed 0x20000 + 237805
8 com.apple.CoreServices.CarbonCore 0x921bba7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
10 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac72e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x98b54af0 pthread_cond_wait + 48
3 com.adobe.amt.services 0x095a4126 C_AMTUISwitchSuppressUpdates + 16768
4 com.adobe.amt.services 0x0959cdb0 C_EULA_SetState + 2164
5 com.adobe.amt.services 0x095a418c C_AMTUISwitchSuppressUpdates + 16870
6 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
7 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x000000f8 ebx: 0x00000006 ecx: 0x00000000 edx: 0xbfffe458
edi: 0x12ece040 esi: 0xbfffe458 ebp: 0xbfffe3a8 esp: 0xbfffe3a8
ss: 0x00000023 efl: 0x00010246 eip: 0x8fee48d3 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000038
Logical CPU: 0
Greatly appreciate your help.
Celeste -
InDesign CS5 won't launch - missing plug-ins
InDesign CS5 won’t launch on Windows 7. I get the following error messages:
Cannot load the LINKS.RPLN plug-in
Cannot load the FONT USAGE DIALOG.RPLN plug-in
Cannot load the XMEDIA UI.RPLN plug-in
After these error messages InDesign crashes.
Do I need to reinstall the plug-ins?
If yes, how do I do that?I couldn't find a repair option so tried to reinstall InDesign as you've suggested. This doesen't seem to work either, as I received the following installation error:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 2 error(s), 15 warning(s)
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
WARNING: OS requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
WARNING: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 has been updated and has been selected for repair. The patch {0061DED1-0204-44C5-B6E0-FAD6AA00E320} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll will be uninstalled now.
WARNING: Payload:{E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 has been updated and has been selected for repair. The patch {187A7A38-6DD4-4549-AECD-22BA6BC2F002} Adobe ExtendScript Toolkit CS5_3.5.0_AdobeExtendScriptToolkit3.5.0-mul will be uninstalled now.
WARNING: Payload:{26B63C3A-0BFF-1033-B389-A7ACEC31657E} Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_GB has been updated and has been selected for repair. The patch {45B0CD86-8ED5-1014-BB61-85ABAB41C57B} Adobe InDesign CS5 Application Language Files_7.0.4.553_AdobeInDesign7AppLang-en_GB will be uninstalled now.
WARNING: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw has been updated and has been selected for repair. The patch {4E1B59A1-029E-4C16-BBB3-F10D40EBB6EE} Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All will be uninstalled now.
WARNING: Payload:{2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding has been updated and has been selected for repair. The patch {55516693-25E2-4620-BF94-6BA66B00419F} Adobe Player for Embedding_3.1_AdobeAPE3-mul will be uninstalled now.
WARNING: Payload:{F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files has been updated and has been selected for repair. The patch {719E1C04-9031-1014-8D2D-8FA57837B53E} Adobe InDesign CS5 Application Base Files_7.0.4.553_AdobeInDesign7AppBase-mul will be uninstalled now.
WARNING: Payload:{DEC9BB26-1381-1033-A965-E3BD5F2EF8BC} Adobe InDesign CS5 Application Base Files2 has been updated and has been selected for repair. The patch {7EF51537-90FE-1014-9767-B6100F0B1115} Adobe InDesign CS5 Application Base Files2_7.0.4.553_AdobeInDesign7AppBase2-mul will be uninstalled now.
WARNING: Payload:{0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 has been updated and has been selected for repair. The patch {7F7421AA-3A80-49B2-B88B-611A50C23D30} Adobe Bridge CS5_4.0.5_AdobeBridge4-mul will be uninstalled now.
WARNING: Payload:{E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} Adobe Extension Manager CS5 has been updated and has been selected for repair. The patch {9AF7B703-B806-4C74-94E5-82963EFC0188} Adobe Extension Manager CS5_5.0.1_AdobeExtensionManager5.0All will be uninstalled now.
WARNING: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer has been updated and has been selected for repair. The patch {CC43F132-5096-41FC-A5C2-69E4202AC114} Camera Profiles Installer_6.7_AdobeCameraRawProfile6.0All will be uninstalled now.
WARNING: Payload:{68CEA5C9-2964-4ECB-84A4-D77C511332BC} Adobe Media Encoder CS5 X64 has been updated and has been selected for repair. The patch {D8676884-2C59-41BB-B315-486D98A20867} Adobe Media Encoder CS5 X64_5.0.1_AMECore5All_x64 will be uninstalled now.
WARNING: Payload:{02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 has been updated and has been selected for repair. The patch {FA2A2592-3F40-456D-ACEC-166CB79D4F98} Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul will be uninstalled now.
ERROR: Found payload conflicts and errors:
ERROR: - Adobe Photoshop CS5 Core_x64 depends on Required Common Fonts Installation x64 to be installed.
FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.
Any suggestion????????????? -
Photoshop CS5 crashes on launch.
I was having issues with Photoshop CS5 crashing on launch. I had ran CS5 Premissions fix from Adobe - but still the problem continued. I could launch the program as 32-bit without problems. Only when I launched in 64-bit mode with the program crash.
Reviewing the crash log, it appeard to be a problem with the ATS. Clearing the ATS Cache has corrected the problem:
Shutting down all applications
Open Terminal and clear the current user’s font cache by running this command:
atsutil databases –removeUser
Once the cache has been cleared stop and restart the ATS server:
$ atsutil server -shutdown
$ atsutil server -ping
It takes a few seconds for the server to restart, but when it does it should be running properly.Thanks for posting this. Font Caches in Cocoa/64bit are problematic. We're working with Apple to try and resolve the issue.
-
InDesign CS3 crashing on launch
INDD cs3 5.4
Mac (Intel) OS 10.5.8
Hi there,
Having major issues with indesign CS3 crashing upon launch.
It gets as far as saying "starting up service registry". before bumming out.
Previously it had been running without any major issues for at least a year or so. Not recently updated anything on my machine so curious as to why this is now happening!
So far I've tried...
1) deleting indesign prefs and cache
2) reparing indesign
3) removing suitcase fusion and fusion's core
4) repaired disk permissions
5) started up in safe mode AND created new user account on mac too
6) used font doctor to repair / examine font library.
7) turned off ALL fonts including system fonts.
So far nothing has worked! Does anybody have the answer?!?
Thanks in advance.Make sure you have the last patch, 5.0.4 build 682 (hold down the CMD key while choosing About InDesign from the help menu). You said you do, but verify it. Make sure, too, that the fonts mentioned inthe KB article are active.
If all else fails, think about uninstalling, running the clean script, and reinstalling. -
InDesign CS5 Won't Launch. Anywhere!
I recently updated my MacBook Pro to OS X Yosemite and now my InDesign CS5 won't launch.
I did some online troubleshooting and it suggested uninstalling and starting again. This would be problematic as I don't have a CD drive so can't install the software and research shows that CS5 is no longer available to download.
My InDesign comes as part of the Acrobat Professional Package V9 - not sure of this makes a difference!
Also, I tried downloading InDesign from CC, but it won't launch as it says I don't have the permission. Please help - I have a paper due for tomorrow!You can download the CS5 installer from the links at the bottom of this page: Download and Installation Help
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Hard 100% InDesign CS5 crash - Dead?
I have a large multi-document book that causes a hard InDesign CS5 crash (submitted to Adobe without response many, many times). Opening any of the book's documents causes the crash, or restarting InDesign after a crash - which crashes trying to recover.
I've done the following - many times in various orders:
o Reset InDesign preferences (on restart with 4 keys or manually deleting hidden files per this forum).
o Cleared all the font caches.
o Run the Photoshop FontTest javascript (which identifies Lucida Grande as a problem).
o Re-installed InDesign CS5 and updates completely (although without a complete preceding de-install).
o Re-installed Mac OS X 10.6 and updates completely.
o On another machine, created individual markup documents of every document in the book (.idml files), then moved and tried to open them on the offending machine.
o Removed all the "recovery" files - in the book's home folder as well as ~/Library/Caches/Adobe InDesign/Version 7.0/en_US/
o Screamed.
In all cases, upon opening a document in the book (individually or via the book's list of documents) InDesign crashes. I'm just about ready to get my money back for CS5. Anybody have some magic? I need it.
Here's the stack crawl of the crashing thread:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 AdobeBIB 0x00813bec BIBInitialize2 + 40444
1 AdobeBIB 0x00812bc6 BIBInitialize2 + 36310
2 AdobeCoolType 0x00855e48 0x855000 + 3656
3 AdobeCoolType 0x008b3e4b CTCleanup + 1719
4 AdobeCoolType 0x008676c1 0x855000 + 75457
5 AdobeCoolType 0x0085a352 0x855000 + 21330
6 AdobeCoolType 0x00a5f4cb CTCleanup + 1752375
7 AdobeCoolType 0x00865b93 0x855000 + 68499
8 AdobeCoolType 0x0086e5ef 0x855000 + 103919
9 AdobeCoolType 0x00934257 CTCleanup + 527043
10 AdobeCoolType 0x0090d35c CTCleanup + 367560
11 AdobeCoolType 0x008a95b0 0x855000 + 345520
12 ...be.InDesign.Optical Kerning 0x22dd6b3d GetPlugIn + 30541
13 ...be.InDesign.Optical Kerning 0x22dd899f GetPlugIn + 38319
14 ...be.InDesign.Optical Kerning 0x22dd1056 GetPlugIn + 7270
15 ...be.InDesign.Optical Kerning 0x22dce3d1 0x22dcb000 + 13265
16 ...be.InDesign.Optical Kerning 0x22dccbaa 0x22dcb000 + 7082
17 ...be.InDesign.Optical Kerning 0x22dcc890 0x22dcb000 + 6288
18 ...be.InDesign.Optical Kerning 0x22dcd32a 0x22dcb000 + 9002
19 ...InDesign.Paragraph Composer 0x200df5fa GetPlugIn + 651066
20 ...InDesign.Paragraph Composer 0x20056a8e GetPlugIn + 91086
21 ...InDesign.Paragraph Composer 0x20064b99 GetPlugIn + 148697
22 ...InDesign.Paragraph Composer 0x200940f3 GetPlugIn + 342579
23 ...InDesign.Paragraph Composer 0x20097b3b GetPlugIn + 357499
24 ...InDesign.Paragraph Composer 0x200a2ab6 GetPlugIn + 402422
25 ...InDesign.Paragraph Composer 0x200a0a91 GetPlugIn + 394193
26 ...InDesign.Paragraph Composer 0x20043e76 GetPlugIn + 14262
27 ...InDesign.Paragraph Composer 0x200483f5 GetPlugIn + 32053
28 ...InDesign.Paragraph Composer 0x20041009 GetPlugIn + 2377
29 com.adobe.InDesign.Text 0x1e80e9b6 GetPlugIn + 3970822
30 com.adobe.InDesign.Text 0x1e5f14ae GetPlugIn + 1753598
31 com.adobe.InDesign.Text 0x1e5f89e9 GetPlugIn + 1783609
32 com.adobe.InDesign.Text 0x1e613d20 GetPlugIn + 1895024
33 com.adobe.InDesign.Text 0x1e6149bd GetPlugIn + 1898253
34 com.adobe.InDesign.Text 0x1e60b121 GetPlugIn + 1859185
35 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
36 com.adobe.InDesign.Text 0x1e51a9e6 GetPlugIn + 874294
37 com.adobe.InDesign.Text 0x1e51bb8e GetPlugIn + 878814
38 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
39 PublicLib.dylib 0x0125d22d CShape::DrawHierarchy(GraphicsData*, long) + 365
40 PublicLib.dylib 0x01260146 CGraphicFrameShape::DrawShape_Hierarchy(GraphicsData*, long) + 326
41 PublicLib.dylib 0x0125dc32 CGraphicFrameShape::DrawShape(GraphicsData*, long) + 210
42 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
43 com.adobe.InDesign.Layer 0x2053f26c 0x2053a000 + 21100
44 ....InDesign.Generic Page Item 0x1fdd565f GetPlugIn + 155199
45 com.adobe.InDesign.Layer 0x2053ee15 0x2053a000 + 19989
46 com.adobe.InDesign.Layer 0x2053f682 0x2053a000 + 22146
47 com.adobe.InDesign.Spread 0x1f14c76c 0x1f148000 + 18284
48 com.adobe.InDesign.Spread 0x1f14f352 0x1f148000 + 29522
49 com.adobe.InDesign.Spread 0x1f151696 0x1f148000 + 38550
50 ...adobe.InDesign.AppFramework 0x1a14004e GetPlugIn + 111134
51 PublicLib.dylib 0x0135616a SnapshotUtils::CreateAlphaAGMImageAccessor() const + 4794
52 PublicLib.dylib 0x01356638 SnapshotUtilsEx::Draw(long, unsigned long, PMReal const&, unsigned long, SnapshotUtils::Transparencies, IdleTimer*, std::map<IDType<ClassID_tag>, PMReal, std::less<IDType<ClassID_tag> >, std::allocator<std::pair<IDType<ClassID_tag> const, PMReal> > >*, unsigned long) + 104
53 com.adobe.InDesign.Layout 0x2051b95a GetPlugIn + 70250
54 com.adobe.InDesign.Layout 0x2051b240 GetPlugIn + 68432
55 ...adobe.InDesign.AppFramework 0x1a15ff85 GetPlugIn + 242005
56 ...adobe.InDesign.AppFramework 0x1a160ec9 GetPlugIn + 245913
57 ...adobe.InDesign.AppFramework 0x1a102e78 0x1a100000 + 11896
58 ...adobe.InDesign.AppFramework 0x1a1285fa GetPlugIn + 14282
59 com.adobe.InDesign 0x000028ab main + 187
60 com.adobe.InDesign 0x000027c6 start + 54I have no idea why this should be so, but I found a way to retrieve corrupted documents in the book:
The book contained 12 documents - 6 of which were corrupted by InDesign and could not be read by ID CS5, ID CS4 nor could they be exported to .idml files because they couldn't be opened long enough to do so. History (although I can no longer prove this) indicates that InDesign could corrupt a document during a crash (in book mode, with a good document open, try to open a corrupted document) and subsequent recovery attempt. When I indicated that even CS5 on another machine would repeat the corruption process, this is how it happened on both of my machines.
So... I tried everything - going back to old backups (thanks to Time Machine), most of which were corrupted or earlier documents that were missing most of what I needed. I was prepared to re-do hundreds of hours of work. I re-installed Mac OS X 10.6 again. I re-installed InDesign CS5 again... and I thought... before updating it (from the 7.0.0.355 disk distribution), let's try to open the corrupted versions of the documents. It opened 5 of the 6. Amazed, I quickly made uncorrupted copies of these documents, made markup files and replaced them in the original book. The last document crashed, but it didn't spread to other open documents. So (still without updating InDesign) I created a brand new book file and started adding the documents to it - leaving the one remaining document as the last addition. When I added it, ID indicated it was damaged but added and opened it anyway. I made an uncorrupted version of that document and replaced it in the replacement book. I ran the PhotoShop font test again and it still reported that Lucida Grande (regular) was SNAFU, but Font Book reported it as OK - seeming to indicate that the font issue raised in this forum was not related. I could find no visible abnormalities in any of the recovered documents. (I was also the victim of the "Anchored Object outside the margin" crash problem early in CS5 that required an update to recover from.)
I'm going to update my copy of InDesign CS5 one of these days, but not until making extra backup copies of every ID document I've produced in the last year. I'm a software guy and my instincts tell me that something (wild guess - the Adobe Cool Type feature of the Paragraph Composer/Optical Kerning plugin) is broken - perhaps worsened during a software update. Adobe software is known to be "fragile" - I just had no idea how expensive such fragility could be.
I'm marking this thread "answered" although I still don't know the reason for the problem. Thank you for your help and encouragement.
John Bishop
Owner, Mulligan Software -
InDesign CC crash when launch preview
indesign cc crash when launch preview on FolioBuilder, what is the problem?
ID crash when lunched preview of buttom and action
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Indesign CS5 crashes when deleting an index
Hi,
Indesign CS5 crashes when deleting an index.
Thanks for your help.allesistständigimwandel wrote:
the only successful importing the idml-file was in cs4, but there was the problem with the change of layout.
Sounds like the .idml was created in CS5 an opened in CS4. Is that correct? You'd lose unsupported CS5 features and that might result in some layout changes, but I wouldn't expect formatting changes, which you implied originally.
There are quite a few reports now of problems converting legacy files to CS5. I've not had any in my own work, but I haven't tried to update a lot of stuff. I wouldn't for example, switch versions near the end of a project, but would finish up in the original version to avoid any potential issues. Exporting from CS4 to either.inx or .idml and opening that in CS5 may give better results than opeing the CS4 .indd directly.
Since you've already done the conversion, and considerable editing, I'm not sure what to tell you. You could try exporting the text to InDesign Tagged Text, then place that into a new file. Copy/Paste in Place any graphic content. -
Indesign CS5 Crashes When Exporting Layer to Incopy
I had a designer who emailed me last week stating she was having problems with Indesign CS5 crashing when she exported her text layer to Incopy. I thought it might just be her machine; however, I've experienced the same problem today five times. Is this a known issue? Has anyone else experienced this? I'm in Indesign CS5 (7.0.3).
Corrupt font perhaps?
Bob -
Indesign CS5 Crashes on Startup
I have just installed Creative Suite 5 and Indesign Locks up when I try to start it. It gets all the way through the intro loading screen and locks up when the Indesign menu appears at the top of the page. Strange thing is the same thing happened with the CS4 version of Indesign when I installed Creative Suite 4 on my computer last year. I finally gave up and went back to using Indesign CS3 which works fine.
I checked and my Internet connection always appears to be working when I start Indesign. I called the Adobe tech support line and after trying a few additional things I was able to get Indesign to start by creating a different user account, logging in to that account and then launching Indesign. I ran a repair disk permissions in the disk utility but it did not fix the problem of Indesign not starting from my original user account. If there is no other way to get it to work I may just need to re set up my preferences in the new user account and use that account.
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My InDesign CC crashes at launch
Since today my InDesign crashes on launch. I am working on a retina imac with OSX 10.10.2. Yesterday it worked fine. Tried to start after restart, login and out at Adobe CC, de-installed fonts, disconnected al usb devices. Indesign still crashes at launch. It crashes after the dispay of new features shows up. Does someone have a solution or tips?
FelixThank you so much! Trashing the prefs did the trick. So after launching ID I put back my workspace prefs. After loading that workspace ID crashed again...
So I remembered, I was having trouble yesterday in ID with Kuler (which will load in my customized workspace). So after trashing the prefs again and restarting Indesign I went to Windows > Color > Adobe Color Themes and... crash!
So the solution for me for now is working in ID without Adobe Color Themes (used to be Kuler?) which is too bad because I use to work with it frequently.
But I am glad it works again! I will also save your other solutions. You never know...
Grt
Felix
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