InDesign CS5.5 crashes while applying Template to a page

Question

Hi,
We installed Adobe InDesign CS5.5. on 10 Windows XP SP3 32-bit workstations with 2 GB RAM. On every computer, when a user tries to apply a template to a page in a .indd document, InDesign immediately shuts down without displaying any error messages. Using the Sysinternals Tools and Dr.Watson, I think that the faulty plugin might be this one: C:\Program Files\Adobe\Adobe InDesign CS5.5\Plug-Ins\Layout\PAGES PANEL.APLN.
Here's a part of the drwtsn32.log file (the full log can be made available upon request):
Une exception d'application s'est produite :
        App : C:\Program Files\Adobe\Adobe InDesign CS5.5\InDesign.exe (pid=2844)
        Lorsque : 2012-08-13 @ 14:32:37.017
        Numéro d'exception : c0000005 (violation d'accès)
*----> Liste des tâches <----*
   0 System Process
   4 Error 0xD0000022
452 Error 0xD0000022
508 Error 0xD0000022
532 Error 0xD0000022
576 Error 0xD0000022
588 Error 0xD0000022
764 Error 0xD0000022
*----> Suivi arrière de la pile <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5.5\Required\LAYOUT.RPLN -
ChildEBP RetAddr  Args to Child             
06606b88 0625bf00 00020002 0408010b 0a8b1984 CJKGRID+0x20b55
0aa2915c 0aa1f130 0aa21a50 0aa1cb90 0aa1ba60 0x625bf00
0aa1d060 8108244c 000132f9 8b157500 c985044e LAYOUT+0xf130
8bf18b56 00000000 00000000 00000000 00000000 0x8108244c
Has anybody ever experienced this issue ? Are there known workarounds ?
Let me know if you need additionnal information.
Thank you in advance !
LR

Answer 1

Hi,
I am not sure if this is a "Master Page since we use a French version (the functionnality is  named "Gabarit" in French), so here is a printscreen which shows what our users try to do:
Immediately after the drop is completed, InDesign shuts down without further notice as described before.
I fully patched one machine to 7.5.3, rebooted it and it still does not work.
I know 2 GB is a little bit short, but since this is currently a corporate standard in my customer's organization, I will need to be sure that this is the direct and only cause before any upgrade request can be made.
Thank you for your help.