InDesign CS5.5 hangs on startup (Snow Leopard 10.6.8)

Newly installed CS5.5 from disc + online update. InDesign hangs shortly after startup.
Found some suggestions in this thread on CS5:
http://forums.adobe.com/message/3116186
Fixed by deleting the SING datastore folder, as per Adobe support document, which doesn't yet say it applies to CS5.5.
http://kb2.adobe.com/cps/408/kb408816.html
Hope this helps someone.

InDesign CS5.5 currently crashes on launch when launching from the dock or the app direct, throwing up a crash report (http://pastebin.com/8dNiiSWu).
This crash is from opening a Flash file (SWF) inside the PMWelcomeScreen plugin. You can try moving Plug-Ins/PMPack/PMWelcomeScreen.InDesignPlugin out of the plugins folder, as a workaround only. You won't get the Welcome Screen, but that's perhaps a small price to pay. Not sure which flash file it is opening and failing on. Are you behind a firewall?
If launching from a document, InDesign launches, throws up a crash report, but you can still work on the document. Can still print/pdf but on closing another crash report is thrown up.
Sorry, this doesn't really make sense. If InDesign crashes, you cannot continue to work in it. Perhaps you are getting confused by previous crash reporter dialog windows that you have not dismissed or submitted so were still hanging around. Also, sometimes they take quite a while to pop up -- not always contemporaneous with the crash.

Similar Messages

  • Can't insert glyphs with Indesign CS5 under Mac OS X snow leopard

    Hi,
    I justed moved to Indesign CS5 on Mac OS X Snow Leopard.
    I can't insert the glyphs.
    I can open the glyph panel, I see the glyphs but when I double click they don't insert.
    Does anybody know this issue and how to solve it?
    Thanks for your help.
    Regards
    Anne
    Message was edited by: AnneMLV

    Try restoring your InDesign preference as described below:
    http://forums.adobe.com/thread/526990

  • Indesign CS5.5 hangs on startup

    Hi,
    My Indesign CS5.5 (I'm running Macosx 10.6.7) hangs on startup and gets this crash log: http://pastebin.com/xDXmdrt4
    I've tried removing the recovery folder, the settings prefs and the FontExplorer plugin... nothing helps.
    Anyone?
    /Erlandsen

    Mikkel, if the problem goes away with a new account, it is almost certainly a problem with your ~/Library folder, and reinstalling InDesign does not touch that, so it is no surprise the reinstall did not help.
    If you truly removed all the folders I specified, then I'm quite surprised it didn't fix it. Sometimes it is a permissions problem -- you
    might check the permissions on those folders with Get Info in the Finder, and maaaaaaaybe try running Disk Utility's Repair Permissions (usually a waste of time).
    If not, well, try moving *everything* out of  your Library/ folder, and then putting it back bit-by-bit (well, half-by-half). This may be a somewhat unpleasant and potentially destructive process.

  • Why can't I open InDesign Docs in Bridge since Installing Snow Leopard?

    I have CS3 Indesign. I have recently installed Snow Leopard. Since doing that I am unable to open Indesign files within Bridge. I get a very strange message that says 'missing required parameter 'from' for event open. What does that mean and can I fix it. If I drag my document to my desktop, most of the time it opens but sometimes it does not. I have to go up to the file menu and open from there. Is it a Bridge problem or is it an InDesign problem. Very annoying! Does anyone know if there is a fix for this?
    Also since installing Snow Leopard, I am unable to open multiple files in Photoshop. Once again I am doing this from Bridge.
    Any information would be most appreciated.
    Lynda

    Does this older thread http://forums.adobe.com/thread/486185?tstart=90 solve your problem? Apparently, some characters are not (anymore!) allowed in file names.

  • Does anyone know if Adobe Photoshop CS5.1 is compatible with Snow Leopard?

    Does anyone know if Adobe Photoshop CS5.1 is compatible with Snow Leopard?

    Yes it is, all versions from CS2 up will work.

  • Will CS5 work with Max OSX Snow Leopard, Lion, and Mountain Lion?

    Will CS5 work with Max OSX Snow Leopard, Lion, and Mountain Lion?

    Hi,
    You can check system requirement for CS5 in link : http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection5/systemreqs .html
    Regards,
    Jatin Dembla

  • Setting Default Indesign program with multiple versions installed Snow Leopard

    Hi,
    when having 2 versions of Indesign installed (CS4 and CS5), Snow Leopard uses CS5 as the default application to open INDD files.
    Typically if you want to set a particular program as the default program, you right-click on the file, go to "get Info", then "open with" and pick the applications from the pulldown menu and then click right below it "Change All". Typically now that program has become the default program. This has worked all the time except in this case. When trying to set Indesign CS4 as the default program for all INDD files (use CS4 99% of the time and all INDD files on the system were created using CS4) it will not let me use the "change all" button. It automatically goes back to CS5. I want Indesign CS4 to be the default program.
    Any suggestion is greatly appreciated.
    Thanks.

    Change file associations manually or have this freebie jewel do it for you. Most likely CS5 will take over again. Otherwise you can go fish on http://hints.macworld.com/ for another way.
    Rubicode - RCDefaultApp

  • New Intel 160GB SSD Hangs (pinwheel) on Snow Leopard Install

    I'm hoping I'm just missing a step and not trying to get a faulty drive going. I just got a new X25 M Intel SSD. First I ran the Intel firmware update tool, and that seemed to go okay. Then I tried putting in the Snow Leopard disk and it just sits there with the pinwheel... It has EFI 1.7 if that helps. Not sure what else to do. It came with a 500GB 7200 RPM drive which runs fine. I'm looking to completely wipe and start over.

    Upon further investigation, it appears to be either a faulty DVD or drive... I tried running the DVD with the old drive in and it still just hangs... so I'll bring it to the genius' at Apple tomorrow to see what's going on.

  • Indesign CS5.5 hang on loss of focus when opening files

    I know there's going to be no quick fix but I'm going to throw this out. InDesign CS5.5 / 7.5.2 running on WindowsXP SP3 seems to hang when the program looses focus when a file is opened. The program will ocassionally lose focus if you click on the "update" button or if you select another application/window. The result is that the file will open but InDesign does not allow any actions. Just a "ding" when you click anywhere.
    Besides the obvious "don't touch your computer", any fixes/ideas? Hang on update is really annoying, especially if you don't touch anything except the update button.

    Hello all, sorry to bump such an old thread but this is the most similar topic I've come across to a problem some of us here are also having. I think the hidden alert is simply the update links progress bar, after playing with my monitors a bit:
    but even with it active on the main monitor, the progress bar is stuck and cancel does nothing.
    I have a theory that it is to do with linking to EPS files... but nothing to back that up.
    This is InDesign CS5 and Win7
    edit: I'm canvassing the other users here to see if it might be that file specifically.

  • Indesign cs5.5 crashes on startup

    Please Help
    Indesign cs 5.5 was working , I upgraded laptop since last use 
    I tried opening old file, and also just opening program and
    Last message that flashes before crash is initializing plugins 
    I upgraded to version below to see if that was the problem
    I have read forums but am quite confused
    Using Macbook pro Rentinal 10.8.2
    CS 5.5 version 7.5.3.333
    Crash report is at
    http://pastebin.com/raw.php?i=V5WcxvJs
    Thank you for your assistance
    Deborah

    Thank you so much for your assistance
    - there is no Sing in that place listed on the help
    Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II/Datastore
    Mac OS: [Startup Disk]/Library/Applications Support/Adobe
    only has the following folder options
    acrobat
    Adobe illustrator cs2
    colour
    fonts
    Linguistis
    Updater
    I searched for Sing on my hard drive and there is something called Sing.indesign plugin listed at
    applications\ adobeindesign cs5.5\ plugins \ text \Sing.IndesignPlugin
    I tried to remove this but it just removed a copy and the problem persisted
    also managed to send that file to trash but problem also persisted
    thaks again
    Deborah

  • InDesign CS5.5 hangs and running slow

    My InDesign C5.5 is running extremely slow, some files are slower than others. When I create a text box and begin typing it will hang anywhere from 2-5 min on average. I've turned off the preflight function, set the Live Screen Drawing to Never, reinstalled fonts and still continue to have the hang ups. I've also tried exporting as .imdl, creating a new document then dragging the existing file to the new document via the pages panel. Any help or insight would be greatly appreciated. Below in a link to my crash report
    https://dl.dropbox.com/u/3960609/indesign_cs5.5_crash_report.txt.zip
    2008 iMac
    Running Mac OS X 10.6.8
    2.8GHz Intel Core 2 Duo
    4GB 800 MHz DDR2 SDRAM

    It's been years since I configured startup programs on a Mac. Can you still choose a custom set of extensions? If so you can build a basic set with network access and font book to try, but I'd like to know if ID runs without them, and how well. It will tell us a lot.

  • Multiple Safari hangs after installing Snow Leopard

    I had 5 Safari hangs today within hours...never had one since I bought the machine in June 2009 with Leopard installed...Since the SL upgrade CD, I have had 2 system freezes that result in a complete shutdown to clear and multiple Safari hangs that I able to recover with a force quit..My daughter in college with the same machine reported that she had 3 system freezes in one day since SL...My wife who did NOT yet install the SL upgrade and is now blissfully having no problems at all and does not want to install the new OS (again same machine type, We bought 3of them in June after the announcement). I hope that this gets debugged and fixes provided...

    Hi,
    Mac OS X 10.5: What you can do if Safari quits unexpectedly
    That links is for 10.5 but the trouble shooting will work in 10.6 also.
    For system freezes try maintenance.
    Maintaining Mac OS X
    On the Macs you upgraded to SL, did you check to see if you had 3rd party software installed that might not be compatible? http://support.apple.com/kb/HT3258
    Did you repair permissions after the upgrade?
    Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
    Carolyn

  • Problems installling Photoshop CS5.1 on Mac OS Snow Leopard Version 10.6.3

    Hi I am having problems installing photoshop cs5 on a mac from a disk, when it gets to 26% it just freezes and I have to force an eject of the disk.
    I am very new to macs with little training so any ideas much apprepriated.

    You might want to update your OS (apple-menu > Software Update) and are you sure you have enough free disk space?

  • InDesign CS5.5. crashing on startup on my MacBook Air...

    ...used Migration Assistant to transfer it from my iMac and it's not working.
    Can I download it again from scratch?  I am traveling these days for work and need it on the MacBook Air.  I am told I have no chat support because the version is too old and directed to the forum.  Speedy help on this would be greatly appreciated. Thanks.

    As you’ve discovered migration assistant rarely works with Adobe software.
    Run the cleaner tool and the install the apps properly. You can download the installers for CS5.5 here: http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html

  • InDesign CS5.5 crashing on startup

    Every time I try and open InDesign, it crashes at the "Initiating plugins" stage. I've tried deleting/moving certain plugins, getting the Adobe plugins update, everything I've found online. Nothing seems to work. Help!

    Have your tried deleting the preferences? The fastest way to do this for InDesign, InCopy, or any other program in the Creative Suite is to quit the program, then hold down the Command-Option-Shift-Ctrl keys (on Windows, hold down Control-Alt-Shift) while you start the program up again.
    You may need to choose “Open” from the program’s contextual menu to get the program to boot up because you’re holding down modifier keys, but you’ll figure it out.
    While the program starts up, keep the keys held down until the splash screen appears along with an alert offering to “Delete InDesign Preferences File?”.  Release the keys and click Yes. InDesign will complete the boot-up process with fresh, clean Preferences to replace the sick one it just deleted. Test the program … hopefully, the problem you were suffering is now history.

Maybe you are looking for

  • System now workin :) help/advice with XP please if you can

    finally got my new system to post so looking good sp far...... started installing win xp and had an error message - disc might be a dodge one!! then thought 'o sod it, i think i'll use win 2000 anyway as seems to have less probs than xp at the mo' th

  • How to invoke a servlet in another servlet

    In my first servlet named TransferServlet ,I want to invoke another servlet named PublisherServlet.So I wrote the codes: URL objURL = new URL("http://localhost:8080/servlet/PublisherServlet") ; HttpURLConnection hucConnection = (HttpURLConnection)obj

  • Cant view .avi movie?!?

    hello, i have never been able to open an ".avi" movie on my computer, and it has just finally gotten to the point where i am frusterated. does anybody know why this is, or what i can do? I am running quicktime 7.1.3. When i open it it says error open

  • Book missing pages

    Purchased 2 books from iTunes book store recently and found both have quite a few missing pages, and errors such as "blacked-out" graphics. What would be a good way to get the missing pages back to continue my reading, and to correct the errors in th

  • Internet radio on iTunes 7.7.1

    All of a sudden my iTunes 7.7.1 won't play any of the streams under "radio."  When I click on the name of any of the categories, I get a dialog box that states that iTunes could not establish a network connection and that I should check my Internet c