'InDesign CS5.5 has stopped working'

I get this message when I open some InDesign files: 'InDesign CS5.5 has stopped working'. After this I have to close InDesign. How can I stop it from doing this?

Holly, did you search for the whole path, or did you look inside the Users folder for your account? I'd expect it'd look something like this:
C:\Users\Holly\AppData\Roaming\Adobe\Adobe InDesign Version 5.5\English
Because we don't know how your computer is set up, you'd need to use the paths that Manish posted to figure out where your versions of these files are located.
I think I've found the InDesign recovery folder but where do I move it to?
I think that if you just move it away from that location to another place where you can find it easily if you ever need to find it and put it back where it came from (for example, your desktop) then that would probably be enough.

Similar Messages

InDesign CS5 has stopped working

I have InDesign CS5 (creative suite premium, ME version) on Windows 7, everything was working well when InDesign stopped working. I can't open the program or any InDesign files. I get this error message:
"adobe InDesign CS5 has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".
i have tried re-installing the program and it doesn't help.
does anyone know of a solution - i'm desparately working against a deadline.
thanks

No doubt.
I'm not sure what else to try, except do it again. Make sure before installing again that you are logged in as an administrator and that User Access Control is turned off. I'd also run the configuration utility and turn off any non-essential startup programs an services, especially anti-virus, anti-malware, browserhelpers and toolbars, messengers, iTunes, and third-party firewall.

Adobe InDesign CS5 Has Stopped Working (installation issue)

Please allow me to preface this by saying that this situation is RESOLVED, but I wish to share what happened to me with others for information purposes as I couldn't find anything regarding this issue online last night (mind, I was quite exhausted so might have missed it).
The situation:
I have CS5 Master Collection Upgrade. I performed the installation. All apps working just fine EXCEPT Adobe InDesign (see error in title).
Beating of head against the wall continues for five hours as I uninstall, use cleaner, defrag, reinstall (you know the routine) SEVERAL times (why I thought doing it just once more might make a difference is beyond me). I knew this install should work because I was using the entire CS5 suite only a few days ago until my system suffered a serious failure and require reformatting, reinstalling etc.
So... after a couple of hours on the phone with Adobe tech support (an almost first for me in about 15 years or so of using Adobe products), it was discovered that InDesign's plugin directory was corrupt (rather, one or more files were laid down corrupt). Uninstalling and using the cleaner DOES NOT remove the temp/backup files. I knew something was up when I reinstalled the upgrade and it did not ask for my CS4 code (even after using a M$ reg cleaner), and this confirms it.
Also I noticed that InDesign is being laid down during the transition from Disc 1 to Disc 2. A colleague of mine had an odd issue with his PC not accepting Disc 2 at first (a few weeks ago). I can only conclude that for some people, and some installations (because my first installation was flawless), InDesign will lay down its plugins corrupt.
As I said, this is resolved now (I copied over the plugin directory (C:\Program Files (x86)\Adobe\Adobe InDesign CS5\Plug-Ins) from my colleague's PC where InDesign was working fine), but I wanted to share in case this spares someone else the pain and suffering I just experienced.
The irony, of course, is I'm under deadline and of all the programs right now, I needed InDesign the most! LOL.
Cheers, everyone.
Alex

I am operating in Windows Vista. The last time I used the program it was responding normal and it closed out normally.
I haven't added any fonts and have cleaned out my recovery folder and it is still doing it.
My machine froze yesterday morning and I had to do a hard reboot, but I was not working in ID at the time and it wasn't open. Everything else is working normally. Even though I knew it wouldn't work, I did uninstall and reinstall the program and of course that didn't solve anything.
Any other advice is appreciated. I am at a loss.

Adobe InDesign CS5 has stopped working . . .

I'm sorry if there is an answer out there that I didn't see, but I'm desperate.
My InDesign CS5 was working perfectly fine yesterday and now today within 5 seconds of launching the program it crashes and I get the message mentioned in the subject line.
Of course this is when I'm trying to finish my final project for school. My other CS5 programs seem to be working fine.
Does anyone have any ideas?
Thank you!

I am operating in Windows Vista. The last time I used the program it was responding normal and it closed out normally.
I haven't added any fonts and have cleaned out my recovery folder and it is still doing it.
My machine froze yesterday morning and I had to do a hard reboot, but I was not working in ID at the time and it wasn't open. Everything else is working normally. Even though I knew it wouldn't work, I did uninstall and reinstall the program and of course that didn't solve anything.
Any other advice is appreciated. I am at a loss.

Error message: Adobe InDesign CS5 has stopped working

Hi,
I am having a strange problem. When I open an InDesign file, I get the error message above. Then windows is looking for a solution. I close the window and reopen the file and it opens right up. This problem does not occur if I open InDesign first then open the file. Only when I try to open the file and InDesign starts to run. I am running Windows 7 64bit. Any ideas out there?

After an uninstall of InDesign and the antivirus software, no solution to the problem. I went into the startup menu and started doing selected start ups. I was able to narrow down the conflict to the "windows management instrumentation" program. When this is not running, I get the message that my ID has reached its activation limit and I need a new number or it needs to be deauthorized on at least one computer. There are a couple of other programs that need WMI to run as well. I did go in and delete the preferences since nothing I had was hard to recreate. Can the other files in the cache be deleted as well? Will ID look for them and recreate them such as the one in the recovery folder? Anyway, I had one document that I have been working on be rescaled-very strange. Everything else was unchanged. One other thing, when I would get the error message, I would close and then reopen the document without any problem. However, when I closed it again, even if all i did was view it without changing anything, I would get the prompt if I wanted to save the changes.
So does that help at all in narrowing down the problem? I have reinstalled the antivirus, and it did not affect anything. As long as I don't run WMI, I don't get the error message.
thanks,
Clark

"Indesign CS5 has stopped working" when I export to pdf

Hi,
I'm trying to export a file to pdf, nothing fancy, just smallest file size. I get up to the point where I click "export" (after doeing all the settings) and then the program just freezes end I have to use the task manager toexit out of Indesign, and still no pdf. It never happened before on this document until very recently. The problem is, I'm finished with the publication and have to send the client a proof, but I acn't, and I really don't want to have to redo it all. please help.
I don't know if this is related, but when I open the file, it gives a message of missing fonts, when I try to replace these fonts, the same thing happens, the program just freezes.
Any help will be so much appreciated.
El.

Hi Peter, thank you so much for your quick response.
The program is definitely frozen, the little icon is not there and I've left it fot up to an hour to give it some time and still nothing, I'm not even able to exit the program. I'm fully up to date with my uploads, I checked it again yesterday.
Is it possible that the file I'm working on is corrupt? If so, any suggestions on how to salvage the dcocument?
Really appreciate your feedback.
Kind regards, El.

Need advice - "Adobe photoshop CS5 has stopped working" upon startup

Hi All,
Hopefully someone can assist me with this as this seems to be a fairly common problem.
Basically, upon starting up PS it comes up with the error message:
"Adobe Photoshop CS5 has stopped working..."
I'm just working off a surface pro 2 with 256gb ram, i5 processor (I think)
I’ve installed no new drivers of late and not undertaken any system changes that I can think of that would affect the program.
Funnily enough it’s the same problem across all the adobe suite e.g. illustrator and indesign both won’t start up (illustrator has the same message whereas indesign’s error message mentions that it requires a certain amount of free disk space).
Hopefully that is enough info. Please ask if there is anything else that you would need to know in order to ascertain the problem.
For reference here is the excerpt from the windows error log:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b6004cc
Exception code: 0xc0000417
Fault offset: 0x000000000009376c
Faulting process ID: 0x1694
Faulting application start time: 0x01d0057849e658d6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\amtlib.dll
Report ID: 8ca8884a-716b-11e4-8279-501ac50d5549
Faulting package full name:
Faulting package-relative application ID:
Fingers crossed someone can help as I’m at the end of my wits here (my laptop died recently leaving me my tablet to finish some artwork for a deadline and now PS etc won’t work leaving me with nothing!).
Cheers
Scott

My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

Photoshop CS5 has stopped working and shuts down

I purchased Photoshop CS5 in March 2011 and after trying to install software I was unable to do anything in Photoshop without getting the following error message: "Adobe Photoshop CS5 has stopped working". A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. I was unable to open any psd file or new file withouth that error message. After you close that error message window, Photoshop immediately closes down. I had someone from Adobe remotely fix this problem. Now it is appearing again and I am unable to use the program. I need help with this. Please.

There's a similar discussion on this thread that could help you: http://forums.adobe.com/thread/633937

InDesign CC has Stopped Working when I try to edit a particular document

Hi, I am working on a large price list document of 200 pages. Basically it's a very long table which spans the whole 200 pages and is formated to show in two columns on each page.
My InDesign is working fine normally, and it allowed me to create this document ok yesterday, however, after quitting out of the document yesterday, it will nolonger allow me to open it. When I try to go back into the document it crashes with the Indesign CC has stopped working error. I dont think the file is corrupt as I took a backup of it straight after quitting out of it and the backup also won't allow me back in it. (I took the backup because I had the same issue when I tried to create a similar document just after CC was launched)
Example of document:
Ive looked at Windows Even Viewer and the error that it shows is as follows:
InDesign.exe
   9.2.0.69
   5297b4c4
   Public.dll
   9.2.0.69
   5297b401
   c0000005
   000000000029a2e4
   1668
   01cf3f773c95ae68
   D:\Program Files\Adobe\Adobe InDesign CC (64 bit)\InDesign.exe
   D:\Program Files\Adobe\Adobe InDesign CC (64 bit)\Public.dll
   813d1150-ab6a-11e3-801b-8851fb5e5754
I dont get this crash with any other documents I work on, Anybody any ideas please?
Thanks
Rich

Not much to go on there.
A couple of things to try..
See if it will open after a reboot.
See if it will open in the 32 bit version. That also should be installed by default on your Windows system.
See if it will open in a different user account.
Try the blind export script and then open the .idml if successful: Adobe Community: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.

Adobe InDesign CC has stopped working

When trying to open InDesign CC (Trial), get error message "
Adobe InDesign CC has stopped working."
and
It caused other problems in computer. Proessional technician who cleaned up computer uninstalled inDesign - saying it appeared to be corrupt - and that I should redownload it and reinstall.
I did that, but the same messages still appear.
Any suggestions?

This is weird. I re-built my PC a couple of weeks ago and re-installed all the Adobe CC products that I use. Before that, I always found the InDesign defaults file with no trouble. However, now it is nowhere to be found. The path you give in Replace your Preferences doesn't exist. There isn't even an 'appdata' folder. I have searched the whole of the drive and found neither appdata nor InDesign defaults. I have launched Id many times since the re-build, but the path has not been created. Could appdata be hidden? If so, how do I reveal it? All help appreciated.

Adobe Photoshop CS5 has stopped working (Win 7, 64 bit)

I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".
I am on a computer with an i7 processor and 12GB of memory. I have two Nvidia GTS 250 video cards, running four monitors.
Over the course of the last day, I have reformatted my computer, and reinstalled Windows twice. I have reinstalled the CS5 Master Suite more times than I can remember. I have also downloaded and installed the latest video card drivers from Nvidia.
I continue to have the same problem every time I try to open any of the programs in the CS5 suite.
The only time I have come close to getting it to work was immediately after installing the new Nvidia drivers, before restarting my computer. I was able to open it one time without it crashing, Once I restarted my computer, Photoshop continued to give me the same error every time I try to open it.
I have no other software installed on my computer. It is a brand new installation of Windows 7.
I have been on the phone with Adobe technical suuport for about an hour and a half, and I have yet to get a single suggestion other than attempting an install with my network cable unplugged. Other than that, they seem to be fond of transfering me back and forth between departments (and asking me to repeat all of my information every time).
As you can probably tell, I am very frustrated at this point and would greatly appreciate any suggestions.
Thanks,
Trevor

My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

Adobe Photoshop CS5 has stopped working [Issue]

Hello everyone! I recently just purchased Adobe CS5 as being very excited as I've been a customer before the CS series! Anyways, the install and registration with Adobe was no problem what so ever, I got to uninstall CS4 quite easily, it all worked. So, I've read the other topic of "Adobe Photoshop CS5 has stopped working" and this is not my problem! However, once I'm in CS5. I do a couple things, zoom in Navigation, enter some text, move a couple layers and it tells me it has stopped working. This is happening very often every so 1-3 minutes, so I've been living with it for about 2 days (IT has FINALLY passed the line, where I rip my hair out! Hehe, ). So now I'm deciding I post the problem!
Computer Specs:
Windows 7 Ultimate x86
Intel Pentium Dual Core 3.20GHz (OC)
ATi Radeon HD 4670
3GB DDR2

After work.. I will be upgrading video card drivers to see if this makes a difference, only solution related to my topic in Adobe FAQs.

Adobe Photoshop CS5 has stopped working

I have Windows 7 I just installed Adobe photoshop CS5 Extended. It starts fine but when I start to open a picture I get the message
Adobe Photoshop CS5 has stopped working windows will shut it down.
Any ideas of what the problem is.

Mylenium, why do you feel there is a need to run the first time as Administrator? Do you know of install failures that would leave files or registry entries with improper permissions? I've not been hearing of this behavior with the new versions; certainly Photoshop has known about Windows' UAC feature for quite a long time.
Rjleys, I suggest that you try (before opening an image) going into Edit - Preferences - Performance and disabling the [ ] Use OpenGL Drawing setting. Close and restart Photoshop after making this change.
If this works around the problem, you should update your video drivers from the web site of the manufacturer of your video card. It may be that the OpenGL operations Photoshop is trying to perform may be causing a fault in your drivers, resulting in an applilcation crash.
What kind of video card do you have?
Here are the links to the driver update pages for the two big video card makers:
ATI : http://www.amd.com/us/Pages/AMDHomePage.aspx
nVidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
-Noel

Adobe InDesign CC2014 has stopped working

I subscribed 2 days ago to Adobe CC but am unable to work on InDesign without getting this response....
"Adobe InDesign CC2014 has stopped working... A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Close program"
Where is Adobe on this issue—any explanation?

If you are able to open ID and do other work, the problem has nothing to do with permissions, so you may safely ignore all of that stuff.
This sounds like some sort of corruption in the style or specific text, ot perhaps a corrupt font (but that would probably cause a crash in ID at launch or whenever the font is used). Start with the technique out lined here: Remove minor corruption by exporting
If that does not work, see if you are able to export the problem story to InDesign Tagged Text (click the cursor anywhere in the story, but don't make a selection, then choose export from the file menu and tagged text from the type dropdown). Place the tagged text into a new frame, then use copy/paste to replace the original text.

Adobe InDesign CS6 Has stopped working error message

Hi,
I have Adobe InDesign CS6 on Windows 7 64 bits Enterprise Edition
When I open a document and try to export the document to pdf my indesign crash whith following message "Adobe inDesign CS6 has stopped working"
It happens on some docuemnts but now all documents.
Please help.

Was that a typo and you meant NOT all documents?
Windows isn't quite as easy to diagnose crashes as Mac becuase it doen't providet he same crash reports, so we pretty much have to play Twenty Questions...
Let's start with some basic troubleshooting. Presuming this is isolated to just some files, start with this: Remove minor corruption by exporting
If that doesn't work, can you export half of the doc at a time?
Create a new user account onthe machine and log in using that. Are you able to export the document to PDF without a crash?

Photoshop CS5 has stopped working while I draw.

So I have Photoshop CS5 extended and Im using windows 7 ultimate 64 bit.
I have a Nvidia Geforce GTX 260m 1gb video card. A Asus G60Vx laptop. 4gb of ram.
So heres the story. When Im drawing on a picture it could be from 5 to 45 minutes of drawing photoshop will all of the sudden crash with the error saying "Adobe photoshop cs5 has stopped working" and i have to close the program losing all of the progress in my drawing.
I have called and talked to 3 different Adobe Reps that I can hardly understand... and have done ALL of the suggestions they have given to. From dragging the settings folder to the desktop from dragging the plugins folder to the desktop to reinstalling the program which i have done twice. Also *I use no 3rd party plugins ONLY A WACOM PEN AND TOUCH TABLET** Regarding the Tablet I have called Wacom and they have no clue of how to fix this issue either I have reinstalled it and updated the latest driver for it. Still nothing. Im am getting very upset I NEED* this for my college class... and NO ONE can help me. Everyone I talk to acts like they have no clue what to do they are just giving me steps that i follow that lead me to nothing. just the same problem. Please someone help me through this. I had been using this program and tablet FINE for like 2 or 3 months and just last week it starting doing this.

function(){return A.apply(null,[this].concat($A(arguments)))}
Mylenium wrote:
I would also definitely clean out my drive using CCleaner and run a defragmentation. Could well be that too much fragmentation is preventing PS from expanding its temporary files beyond a certain point and then it goes belly up....
Windows 7 keeps its drives defragged all by itself and it will tell you about drives getting full.
A better approach would be to scout around in the Windows System Event Log and see if it's logging any failures.
-Noel

'InDesign CS5.5 has stopped working'

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