Indesign CS5 Crash on install (with Log)
Hi Everyone,
When installing Indesign i recieve the below Exit Code 7:
This problem has been driving me crazy!
Any help would be greatly appreciated
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 44 error(s), 39 warning(s)
WARNING: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: Memory requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has required dependency on:
ERROR: Family: InDesign
ERROR: ProductName: Adobe InDesign CS5 Icon Handler x64
ERROR: MinVersion: 0.0.0.0
ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR: Removing this dependency from list. Product may function improperly.
ERROR: 3238 Unable to move file at "C:\Program Files\Common Files\Adobe\Installers\adobeTemp\{DEC9BB26-1381-1033-A965-E3BD5F2EF8BC}\_2834_534ef5bc4c0 f80b27197b177d4de4084" to "C:\Program Files\Adobe\Adobe InDesign CS5\Plug-Ins\Graphics\(Transparency UI Resources)\idrc_VIEW\2503.idrc" Error 32 The process cannot access the file because it is being used by another process.
ERROR: 3238 Command ARKMoveFileCommand failed.
ERROR: 3238 Unable to delete file copy at "C:\Program Files\Adobe\Adobe InDesign CS5\Plug-Ins\Graphics\(Transparency UI Resources)\idrc_VIEW\2503.idrc" Error 2 The system cannot find the file specified.
ERROR: 3238 Error rolling back command ARKMoveFileCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Adobe Toolhints CS5: Install failed
ERROR: - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_GB: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Buzzword CS5: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Adobe SING CS5: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Adobe Media Encoder CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe InDesign CS5 Common Base Files: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_GB: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files2: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe InDesign CS5 Icon Handler: Install failed
ERROR: - Adobe AIR: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure
ERROR: - Adobe InDesign CS5 Application Feature Set Files: Install failed
Looking back through the log I see the unable to move entry reates tothe file being in use. Perhaps there is somthing on the laptop running in the background that needs to be turned off.
I'd remove CS5, run the clean tool, reboot, run MSConfig and turn off all non-essential startups and services, especioally antivirus and spyware scanners, iTunes, browser helpers and toolbars, and messengers, reboot again, reinstall, then run MSConfig again to restore normal boot. Have the computer using a local printer as default during install.
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Hard 100% InDesign CS5 crash - Dead?
I have a large multi-document book that causes a hard InDesign CS5 crash (submitted to Adobe without response many, many times). Opening any of the book's documents causes the crash, or restarting InDesign after a crash - which crashes trying to recover.
I've done the following - many times in various orders:
o Reset InDesign preferences (on restart with 4 keys or manually deleting hidden files per this forum).
o Cleared all the font caches.
o Run the Photoshop FontTest javascript (which identifies Lucida Grande as a problem).
o Re-installed InDesign CS5 and updates completely (although without a complete preceding de-install).
o Re-installed Mac OS X 10.6 and updates completely.
o On another machine, created individual markup documents of every document in the book (.idml files), then moved and tried to open them on the offending machine.
o Removed all the "recovery" files - in the book's home folder as well as ~/Library/Caches/Adobe InDesign/Version 7.0/en_US/
o Screamed.
In all cases, upon opening a document in the book (individually or via the book's list of documents) InDesign crashes. I'm just about ready to get my money back for CS5. Anybody have some magic? I need it.
Here's the stack crawl of the crashing thread:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 AdobeBIB 0x00813bec BIBInitialize2 + 40444
1 AdobeBIB 0x00812bc6 BIBInitialize2 + 36310
2 AdobeCoolType 0x00855e48 0x855000 + 3656
3 AdobeCoolType 0x008b3e4b CTCleanup + 1719
4 AdobeCoolType 0x008676c1 0x855000 + 75457
5 AdobeCoolType 0x0085a352 0x855000 + 21330
6 AdobeCoolType 0x00a5f4cb CTCleanup + 1752375
7 AdobeCoolType 0x00865b93 0x855000 + 68499
8 AdobeCoolType 0x0086e5ef 0x855000 + 103919
9 AdobeCoolType 0x00934257 CTCleanup + 527043
10 AdobeCoolType 0x0090d35c CTCleanup + 367560
11 AdobeCoolType 0x008a95b0 0x855000 + 345520
12 ...be.InDesign.Optical Kerning 0x22dd6b3d GetPlugIn + 30541
13 ...be.InDesign.Optical Kerning 0x22dd899f GetPlugIn + 38319
14 ...be.InDesign.Optical Kerning 0x22dd1056 GetPlugIn + 7270
15 ...be.InDesign.Optical Kerning 0x22dce3d1 0x22dcb000 + 13265
16 ...be.InDesign.Optical Kerning 0x22dccbaa 0x22dcb000 + 7082
17 ...be.InDesign.Optical Kerning 0x22dcc890 0x22dcb000 + 6288
18 ...be.InDesign.Optical Kerning 0x22dcd32a 0x22dcb000 + 9002
19 ...InDesign.Paragraph Composer 0x200df5fa GetPlugIn + 651066
20 ...InDesign.Paragraph Composer 0x20056a8e GetPlugIn + 91086
21 ...InDesign.Paragraph Composer 0x20064b99 GetPlugIn + 148697
22 ...InDesign.Paragraph Composer 0x200940f3 GetPlugIn + 342579
23 ...InDesign.Paragraph Composer 0x20097b3b GetPlugIn + 357499
24 ...InDesign.Paragraph Composer 0x200a2ab6 GetPlugIn + 402422
25 ...InDesign.Paragraph Composer 0x200a0a91 GetPlugIn + 394193
26 ...InDesign.Paragraph Composer 0x20043e76 GetPlugIn + 14262
27 ...InDesign.Paragraph Composer 0x200483f5 GetPlugIn + 32053
28 ...InDesign.Paragraph Composer 0x20041009 GetPlugIn + 2377
29 com.adobe.InDesign.Text 0x1e80e9b6 GetPlugIn + 3970822
30 com.adobe.InDesign.Text 0x1e5f14ae GetPlugIn + 1753598
31 com.adobe.InDesign.Text 0x1e5f89e9 GetPlugIn + 1783609
32 com.adobe.InDesign.Text 0x1e613d20 GetPlugIn + 1895024
33 com.adobe.InDesign.Text 0x1e6149bd GetPlugIn + 1898253
34 com.adobe.InDesign.Text 0x1e60b121 GetPlugIn + 1859185
35 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
36 com.adobe.InDesign.Text 0x1e51a9e6 GetPlugIn + 874294
37 com.adobe.InDesign.Text 0x1e51bb8e GetPlugIn + 878814
38 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
39 PublicLib.dylib 0x0125d22d CShape::DrawHierarchy(GraphicsData*, long) + 365
40 PublicLib.dylib 0x01260146 CGraphicFrameShape::DrawShape_Hierarchy(GraphicsData*, long) + 326
41 PublicLib.dylib 0x0125dc32 CGraphicFrameShape::DrawShape(GraphicsData*, long) + 210
42 PublicLib.dylib 0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
43 com.adobe.InDesign.Layer 0x2053f26c 0x2053a000 + 21100
44 ....InDesign.Generic Page Item 0x1fdd565f GetPlugIn + 155199
45 com.adobe.InDesign.Layer 0x2053ee15 0x2053a000 + 19989
46 com.adobe.InDesign.Layer 0x2053f682 0x2053a000 + 22146
47 com.adobe.InDesign.Spread 0x1f14c76c 0x1f148000 + 18284
48 com.adobe.InDesign.Spread 0x1f14f352 0x1f148000 + 29522
49 com.adobe.InDesign.Spread 0x1f151696 0x1f148000 + 38550
50 ...adobe.InDesign.AppFramework 0x1a14004e GetPlugIn + 111134
51 PublicLib.dylib 0x0135616a SnapshotUtils::CreateAlphaAGMImageAccessor() const + 4794
52 PublicLib.dylib 0x01356638 SnapshotUtilsEx::Draw(long, unsigned long, PMReal const&, unsigned long, SnapshotUtils::Transparencies, IdleTimer*, std::map<IDType<ClassID_tag>, PMReal, std::less<IDType<ClassID_tag> >, std::allocator<std::pair<IDType<ClassID_tag> const, PMReal> > >*, unsigned long) + 104
53 com.adobe.InDesign.Layout 0x2051b95a GetPlugIn + 70250
54 com.adobe.InDesign.Layout 0x2051b240 GetPlugIn + 68432
55 ...adobe.InDesign.AppFramework 0x1a15ff85 GetPlugIn + 242005
56 ...adobe.InDesign.AppFramework 0x1a160ec9 GetPlugIn + 245913
57 ...adobe.InDesign.AppFramework 0x1a102e78 0x1a100000 + 11896
58 ...adobe.InDesign.AppFramework 0x1a1285fa GetPlugIn + 14282
59 com.adobe.InDesign 0x000028ab main + 187
60 com.adobe.InDesign 0x000027c6 start + 54I have no idea why this should be so, but I found a way to retrieve corrupted documents in the book:
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So... I tried everything - going back to old backups (thanks to Time Machine), most of which were corrupted or earlier documents that were missing most of what I needed. I was prepared to re-do hundreds of hours of work. I re-installed Mac OS X 10.6 again. I re-installed InDesign CS5 again... and I thought... before updating it (from the 7.0.0.355 disk distribution), let's try to open the corrupted versions of the documents. It opened 5 of the 6. Amazed, I quickly made uncorrupted copies of these documents, made markup files and replaced them in the original book. The last document crashed, but it didn't spread to other open documents. So (still without updating InDesign) I created a brand new book file and started adding the documents to it - leaving the one remaining document as the last addition. When I added it, ID indicated it was damaged but added and opened it anyway. I made an uncorrupted version of that document and replaced it in the replacement book. I ran the PhotoShop font test again and it still reported that Lucida Grande (regular) was SNAFU, but Font Book reported it as OK - seeming to indicate that the font issue raised in this forum was not related. I could find no visible abnormalities in any of the recovered documents. (I was also the victim of the "Anchored Object outside the margin" crash problem early in CS5 that required an update to recover from.)
I'm going to update my copy of InDesign CS5 one of these days, but not until making extra backup copies of every ID document I've produced in the last year. I'm a software guy and my instincts tell me that something (wild guess - the Adobe Cool Type feature of the Paragraph Composer/Optical Kerning plugin) is broken - perhaps worsened during a software update. Adobe software is known to be "fragile" - I just had no idea how expensive such fragility could be.
I'm marking this thread "answered" although I still don't know the reason for the problem. Thank you for your help and encouragement.
John Bishop
Owner, Mulligan Software -
InDesign CS5 crashes on menu events
If I install a menu event with applescript, indesign CS5 crashes if the last event handler contains commands from the UI Suite (make dialog...). The dialog appears, but after selecting something indesign crashes. I tried everthing that I know. Event handlers without dialogs and with standard apple script dialogs (display dialog) are running fine. Does anybody made similar experience?
Excellent information - but it didn't seem to help.
I renamed the two files, opened the application again and saw the same behavior. The system did add new InDesign Defualts and InDesign SavedData files - that were much smaller than the renamed ones.
Just note, this is a new computer - I did not have InDesign CS4 loaded on this laptop.
Also, we have two licenses. The person using the second license has exactly the same problem.
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InDesign CS5 - Crash upon Opening CS2 docs
I've just upgraded to Windows 7 OS, and have installed the Adobe CS5 creative suite. (Upgraded from CS2)
I'm having problems opening approximately half of my previously-saved ID CS2 files. Within 5-10 seconds of attempting to open these files with CS5, I get the following error message:
Adobe InDesign CS5 has stopped Working
- Check onlinle for a solution and close the program (which appears to do nothing)
- Close the program
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 7.0.0.355
Application Timestamp: 4bad00be
Fault Module Name: TEXT.RPLN
Fault Module Version: 7.0.0.355
Fault Module Timestamp: 4bad079b
Exception Code: c0000005
Exception Offset: 001ca808
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Anyone else having this problem? I've tried opening the doc with two different PCs (both running CS5), but the same thing happens.Corinne,
I used to work for Adobe in Seattle, so had some pretty good contacts on the InDesign team and sent them a message on Facebook. Most of their suggestions were/are what have already been covered here in this thread. So what I finally did was open up a Tech Support call. I'm too lazy to re-install CS4 on my machine to try and get my files to work. On the tech support call, the technician opened up an Adobe Connect Session so he could see my desktop and see what was happening. I tried opening one of the CS4 files that was broken and got the dreaded "InDesign CS5 has Stopped Working" with the only option being to close the program.
After that, the tech asked me to upload the file so he could work on it on his end.
When he tried to open it, he got the same thing and his determination was that something (likely a font or some 3rd party plug-in) was corrupted.
Here's what he did and how he fixed it:
Open file in CS5 - CRASH
Open file in CS4 - Works
Try to export file as .idml file in CS4 - CRASH
Try to change formatting, etc in CS4 - CRASH
At this point since I'm not running any 3rd Party plug-ins, he determined that it was a corrupted font (Pristina) that was causing the issue.
He copied all the elements over to a new ID CS5 file without any formatting using Times New Roman as the only font in the file
Resave and upload back to me
The new file opens just fine in CS5
SO if you're having a similar issue, you may want to open the file in CS2 and try copying sections of the document into a new document and saving that out. The tech said that they always use Times New Roman as the font to test with . . .
This is not the most elegant solution, but it DOES keep all your information and while my documents were all less than 25 pages, I was happy to just reformat without having to go back and recreate them from scratch. He said that for some reason CS4 was not seeing the corruption, but CS5 caught it immediately upon opening. I'm hoping the ID team is listening to this and figures out a solution for opening corrupted files. I've emailed my contacts there and told them I'd be happy to give them files to test with. No reply as of yet.
If you're interested, call Tech Support, the guys on the other end are fabulous!!! I even called back two days later with another file that was doing the same thing and happened to get the same tech. He knew exactly what to do and in less than 30 minutes was back up and running!
Hope this helps!
John -
Background:
I had been using InDesign CS5 for a couple years on my Win7 Ultimate x64 machine. A year and a half ago, I reloaded the OS and didn't reinstall InDesign as I didn't need it then. It's used for a once-yearly project near year-end. My InDesign CS5 is the Pagemaker upgrade, - the install is from the download file gotten via the download manager when licensed from Adobe in 2010. I think it had updated to CS5.5 during that period but I don't have any files to install CS5.5,
Problem:
Tried to re-install it now, and the installer fails. It accepts the serial number but does not complete: ***I've attached the complete list of error messages at the end of this post. I've tried the install multiple times - initially with all the InDesign bells and whistles, then reboot and retried, and then again after rebooting a second time with none of the InDesign extensions chosen (thinking maybe one of those might be the cause) but no changes in symptoms.
Discussion:
I am thinking it is either something fundamental with InDesign CS5 conflicting with some Win7 update since the time when InDesign CS5 worked, or an interaction with the other Adobe products.
Other Adobe products on the machine:
Added after the time InDesign had worked
Lightroom 3.6, Lightroom 5.7, and Adobe DNG converter.
Had been on, back when it all worked fine:
Photoshop CS5, Dreamweaver CS3, Acrobat 8 Standard and Adobe Reader XI. Helper apps are: Bridge CS3 and CS5, Extension Manager CS3 and CS5, Extendscript Toolkit 2 and CS5 and Device Central CS3 and CS5.
Any help and suggestions would be most appreciated. Thanks in advance for your help.
**** Complete list of installer error messages follows, (with duplicates of "WARNING: Payload cannot be installed due to dependent operation failure" removed. Where you see one, there had been between 3 and 20 in a row):
==================================================================
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 48 error(s), 64 warning(s)
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6}
WARNING: OS requirements not met for {F6FA54C9-3E8F-4416-905C-DA5398DF9640}
WARNING: OS requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} Adobe Extension Manager CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: MsiConfigureProductEx failed with error: 1612
ERROR: The following payload errors were found during install:
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe InDesign CS5 Common Language Files_AdobeInDesign7CommonLang-en_US: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - Adobe Toolhints CS5: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Adobe Buzzword CS5: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Adobe SING CS5: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Adobe InDesign CS5 Icon Handler x64: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_US: Install failed
ERROR: - Adobe InDesign CS5 Common Base Files: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - DynamiclinkSupport: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files2: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe InDesign CS5 Icon Handler: Install failed
ERROR: - AdobeJRE: Install failed
ERROR: - Adobe InDesign CS5 Application Base Files: Failed due to Language Pack installation failure
ERROR: - Adobe InDesign CS5 Application Feature Set Files: Install failedSorry I didn't get back with you. Thanks for your help. I tried using compatibility mode - no change. Needed to then go through your CCleaner process. Uninstalled everything, did the CCleaner and then reinstalled in release order (most recent versions last). At that point, all the programs worked fine but would not update. To get update working again, needed to find the link to the current standalone Application Manager exe file. Ran that and now all is right as rain.
Thanks again. -
InDesign CS5 crashes when clicking on Edit menu or context menu
I had this infuriating problem with InDesign CS4, found a few references to others having the same issue, but never any real solutions. This problem seems to in InDesign CS5 as well.
With a document open, if I click the Edit menu or right-click anywhere in the document window (including in the pasteboard area... it does not have to be on an object), ID immediately freezes and I get the Windows 7 "Adobe InDesign CS5 has stopped working" dialog.
I've deleted the preferences, created a brand new one-page document, and the problem persists. If no document is open, I can pull down the Edit menu just fine. With a document open, ID crashes before it even draws the menu. It does not matter whether I use the mouse or the keyboard to get to the Edit menu. I can also right-click on things like palette tabs to bring up the context menu. But I cannot right-click anywhere on the document itself without ID crashing.
The maddening thing is that the problem did not show up until some time today. I've brought up an object's Effects window via right-click plenty of times, as well as used the Fitting context menu. It was working fine last night and earlier this morning. Then suddenly for no discernible reason, the crashes started happening. I am not aware of any changes to my system that might reasonably cause this. No new fonts, no Windows updates, no Adobe updates.
Any suggestions on how else I can troubleshoot this?Peter,
Yes, I can bring up the Paragraph Styles and the Character palettes with no document open, edit the [Basic Paragraph] style to change the font family, then open a blank document, and new text boxes will use that font.
I'm on a bit of a deadline right now, so I ended up uninstalling ID CS5 and reinstalling it. I can now successfully bring up the Edit menu and the right-click context menu both in a blank document and in the document I was working on before. I'm sure the problem will reappear again at some random point in the future, so I am still looking for fixes that don't involve reinstalling the app.
BTW, I have tried exporting my work document to IDML and re-importing it, but to no avail. I've also tried toggling Dynamic Spelling (past threads have suggested this as a possible fix), but also to no avail.
It would be really nice if Adobe products produced some sort of crash dump or bug report when this sort of thing happens... -
Indesign CS5 crashes when deleting an index
Hi,
Indesign CS5 crashes when deleting an index.
Thanks for your help.allesistständigimwandel wrote:
the only successful importing the idml-file was in cs4, but there was the problem with the change of layout.
Sounds like the .idml was created in CS5 an opened in CS4. Is that correct? You'd lose unsupported CS5 features and that might result in some layout changes, but I wouldn't expect formatting changes, which you implied originally.
There are quite a few reports now of problems converting legacy files to CS5. I've not had any in my own work, but I haven't tried to update a lot of stuff. I wouldn't for example, switch versions near the end of a project, but would finish up in the original version to avoid any potential issues. Exporting from CS4 to either.inx or .idml and opening that in CS5 may give better results than opeing the CS4 .indd directly.
Since you've already done the conversion, and considerable editing, I'm not sure what to tell you. You could try exporting the text to InDesign Tagged Text, then place that into a new file. Copy/Paste in Place any graphic content. -
Indesign CS5 Crashes When Exporting Layer to Incopy
I had a designer who emailed me last week stating she was having problems with Indesign CS5 crashing when she exported her text layer to Incopy. I thought it might just be her machine; however, I've experienced the same problem today five times. Is this a known issue? Has anyone else experienced this? I'm in Indesign CS5 (7.0.3).
Corrupt font perhaps?
Bob -
InDesign CS5 crashes during Packaging
OK. I searched and some people experienced this issue (InDesign CS5 crashes during packaging). Some said it was because of corrupted fonts.
So I tried replacing Adobe OpenType fonts which I know won't have any issue (Optima). But, it still crashes. I'm really out of ideas.
It crashes everything when the status dialogue bar says "Saving Document..." and then it just freezes there for ages. Then InDesign CS5 became "Not Responding".
Someone please help. At the moment I've been manually packaging. Frustrating!
I'm on Snow Leopard, 2011 i7 MacBook Pro, 4GB RAM and CS5 Design Premium.
Thanks.John Hawkinson wrote:
Please do post the link, as Bob suggests, so others can benefit.
Anyhow, your crash is in the the Cooltype manager inside the Font Manager.
This definitely does point to a font problem. Most likely a corrupt font, but possibly a corrupt SING issue (oh boy...).
What is SING issue?
John Hawkinson wrote:
Anyhow, your crash is in the the Cooltype manager inside the Font Manager.
Huh?
By the way, the file was herited from previous job... and I didn't do the previous job. So, I didn't set up the file. I'm just updating it.
John Hawkinson wrote:
(oh boy...).
OK, your (oh boy...) is freaking me out.
John Hawkinson wrote:
Please try removing all non-system Fonts and restarting the computer, then trying the packaging again.
I wanna do a restore system font. Do you think that would do?
John Hawkinson wrote:
If not, try http://kb2.adobe.com/cps/408/kb408816.html.
Thanks for the link. Just realised it explained SING. -
Hi All,
I've got a client that's running into an intermittent crashing problem with InDesign. Ordinarily "intermittent" points to hardware, but we wanted to rule out bad software first, especially as InDesign is the ONLY application that's crashing on this system. The crashing doesn't seem to correspond to any given task that's executed within InDesign either. This is an iMac 2.5 GHz Intel Core i5 (mid 2011 model), 8 GB of RAM. Original this iMac was running Snow Leopard with InDesign CS5 (7.0.4), and crashing fequently then. For numerous reasons including the crashing we did an erase and install of the OS, this time installing 10.8.2, and a fresh install of CS5 and ran all updates from Adobe (to 7.0.4), and then ran a Disk Permissions repair (we have not updated to 10.8.3 due to reports I've seen of more crashing with InDesign CS5). Fonts and InDesign application support files from ~/Library were migrated over manually, but no other user data. The crashing occurs within two user accounts on this fresh OS (one of which was created to troubleshoot with as a clean environment) so isn't likely user account related but due to fonts that may not be confirmed. Being that it's intermittent it's been quite hard to track down. Linotype Font Explorer is installed on this system and I have just now disabled the font activation plugins in case that is part of the problem here; haven't had a chance yet to let the system run without those to see if the problem is resolved. Two recent crash logs (below) show different activity causing the crash (I've included thread 0 only, but can post more if requested; my experience has been that thread 0 will usually give you what you need, but given that we're seeing different cuases here I'm at a loss). We have tried fresh RAM in the system in case this was related to bad memory, and that made no difference. Font caches for both applications and the OS have been cleared and fonts showing any missing printer font files have been disabled. Any help would be greatly apprecaited.
Many thanks,
Mike
Log 1:
Process: Adobe InDesign CS5 [11565]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [238]
User ID: 501
Date/Time: 2013-05-02 12:45:38.327 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
VM Regions Near 0x4:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.InDesign.Links 0x11da9cfd 0x11d39000 + 462077
1 com.adobe.InDesign.Links 0x11dad857 0x11d39000 + 477271
2 com.adobe.InDesign.Links 0x11dabcc0 0x11d39000 + 470208
3 com.adobe.InDesign.Links 0x11da96b9 0x11d39000 + 460473
4 DataBaseLib.dylib 0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
5 ObjectModelLib.dylib 0x01063b80 0x1038000 + 179072
6 ObjectModelLib.dylib 0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
7 DataBaseLib.dylib 0x010ce158 0x10c9000 + 20824
8 com.adobe.InDesign.Links 0x11d7b093 0x11d39000 + 270483
9 com.adobe.InDesign.Links 0x11d7d991 0x11d39000 + 280977
10 com.adobe.InDesign.Links 0x11d8ee5a 0x11d39000 + 351834
11 com.adobe.InDesign.Links 0x11d9f17f 0x11d39000 + 418175
12 com.adobe.InDesign.Links 0x11da016e 0x11d39000 + 422254
13 com.adobe.InDesign.Links 0x11d78258 0x11d39000 + 258648
14 com.adobe.InDesign.Links 0x11e05bbc GetPlugIn + 191420
15 com.adobe.InDesign.Links 0x11e05836 GetPlugIn + 190518
16 com.adobe.InDesign.Document Framework 0x0d937a85 0xd936000 + 6789
17 com.adobe.InDesign.Document Framework 0x0d937b75 0xd936000 + 7029
18 com.adobe.InDesign.AppFramework 0x0bbb60ed GetPlugIn + 201661
19 com.adobe.InDesign.Links 0x11d71025 0x11d39000 + 229413
20 com.adobe.InDesign.Links 0x11d70d6c 0x11d39000 + 228716
21 ObjectModelLib.dylib 0x01062640 0x1038000 + 173632
22 ObjectModelLib.dylib 0x010651bb 0x1038000 + 184763
23 com.adobe.InDesign.Document Framework 0x0d9d0ed0 0xd936000 + 634576
24 com.adobe.InDesign.Links 0x11dc53f8 0x11d39000 + 574456
25 com.adobe.InDesign.Document Framework 0x0d937a85 0xd936000 + 6789
26 com.adobe.InDesign.Document Framework 0x0d937b75 0xd936000 + 7029
27 com.adobe.InDesign.AppFramework 0x0bbb60ed GetPlugIn + 201661
28 PublicLib.dylib 0x01161d6c UIDList::ReadWrite(IPMStream*, UIDList::EXferType) + 204
29 PublicLib.dylib 0x01161f50 UIDList::ReadWriteXferReference(IPMStream*) + 32
30 com.adobe.InDesign.Links 0x11db2d49 0x11d39000 + 499017
31 ObjectModelLib.dylib 0x01062640 0x1038000 + 173632
32 ObjectModelLib.dylib 0x01065ab5 0x1038000 + 187061
33 com.adobe.InDesign.Document Framework 0x0d9d13ec 0xd936000 + 635884
34 com.adobe.InDesign.Document Framework 0x0d9d0c1e 0xd936000 + 633886
35 com.adobe.InDesign.Generic Page Item 0x117a0a86 GetPlugIn + 149142
36 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
37 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
38 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
39 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
40 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
41 com.adobe.InDesign.Document Framework 0x0d952c6d 0xd936000 + 117869
42 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
43 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
44 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
45 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
46 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
47 PublicLib.dylib 0x01163cd1 CompoundSequenceCmd::Do() + 369
48 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
49 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
50 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
51 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
52 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
53 com.adobe.InDesign.AppFramework 0x0bb83bef 0xbb60000 + 146415
54 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
55 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
56 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
57 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
58 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
59 com.adobe.InDesign.AppFramework 0x0bb83bef 0xbb60000 + 146415
60 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
61 com.adobe.InDesign.Utilities 0x0ce10aa3 0xce0f000 + 6819
62 com.adobe.InDesign.Utilities 0x0ce10ccc 0xce0f000 + 7372
63 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
64 PublicLib.dylib 0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
65 com.adobe.InDesign.Widgets 0x0e99304b GetPlugIn + 211323
66 com.adobe.InDesign.Widgets 0x0e996386 GetPlugIn + 224438
67 com.adobe.InDesign.Widgets 0x0e995fc0 GetPlugIn + 223472
68 PublicLib.dylib 0x0117982b CScrapSuite_Extensible::Paste(IClipboardController*, IControlView*, short) + 219
69 com.adobe.InDesign.Application UI 0x0d3d1ff4 0xd3af000 + 143348
70 com.adobe.InDesign.Application UI 0x0d3d2f05 0xd3af000 + 147205
71 com.adobe.InDesign.Application UI 0x0d3d0abc 0xd3af000 + 137916
72 com.adobe.InDesign.Application UI 0x0d433632 GetPlugIn + 217730
73 com.adobe.InDesign.Actions 0x13d30de3 GetPlugIn + 11699
74 com.adobe.InDesign.Actions 0x13d1eccc 0x13d1d000 + 7372
75 WidgetBinLib.dylib 0x02880334 MDefaultEH::KeyboardShortcut(IEvent*) + 484
76 WidgetBinLib.dylib 0x0287fb34 CDefaultEH::KeyDown(IEvent*) + 148
77 WidgetBinLib.dylib 0x02880133 MDefaultEH::KeyDown(IEvent*) + 163
78 PublicLib.dylib 0x01184bee CEventDispatcher::DispatchToEventHandlers(IEvent*) + 222
79 PublicLib.dylib 0x011846a8 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24
80 com.adobe.InDesign.Application UI 0x0d446b99 GetPlugIn + 296937
81 com.adobe.InDesign.Application UI 0x0d4445dc GetPlugIn + 287276
82 com.apple.HIToolbox 0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
83 com.apple.HIToolbox 0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
84 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
85 com.apple.HIToolbox 0x997f7855 SendEventToEventTarget + 88
86 com.apple.HIToolbox 0x998178b2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2392
87 com.apple.HIToolbox 0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
88 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
89 com.apple.HIToolbox 0x997f7855 SendEventToEventTarget + 88
90 com.apple.HIToolbox 0x997d9077 SendTSMEvent + 75
91 com.apple.HIToolbox 0x997d8b0b SendUnicodeTextAEToUnicodeDoc + 745
92 com.apple.HIToolbox 0x997d8704 TSMKeyEvent + 980
93 com.apple.HIToolbox 0x998281e5 TSMProcessRawKeyEvent + 3102
94 com.apple.HIToolbox 0x99868ec5 HandleCompatibilityKeyEvent + 323
95 com.apple.HIToolbox 0x997e0aba HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 7318
96 com.apple.HIToolbox 0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
97 com.apple.HIToolbox 0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
98 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
99 com.apple.HIToolbox 0x997e37ca SendEventToEventTargetWithOptions + 94
100 com.apple.HIToolbox 0x9981738c ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1074
101 com.apple.HIToolbox 0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
102 com.apple.HIToolbox 0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
103 com.apple.HIToolbox 0x997f7855 SendEventToEventTarget + 88
104 com.adobe.InDesign.AppFramework 0x0bb62fd5 0xbb60000 + 12245
105 com.adobe.InDesign.AppFramework 0x0bb884fa GetPlugIn + 14282
106 com.adobe.InDesign 0x0000288b main + 187
107 com.adobe.InDesign 0x000027a6 start + 54
Log 2:
Process: Adobe InDesign CS5 [745]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.4.553 (7040)
Code Type: X86 (Native)
Parent Process: launchd [142]
User ID: 501
Date/Time: 2013-05-07 15:00:42.593 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.InDesign.Text 0x0ff26f59 GetPlugIn + 1072585
1 com.adobe.InDesign.Text 0x0ff2c0eb GetPlugIn + 1093467
2 com.adobe.InDesign.Text 0x0ff2c1ef GetPlugIn + 1093727
3 com.adobe.InDesign.Text 0x0ff2c2c7 GetPlugIn + 1093943
4 DataBaseLib.dylib 0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
5 ObjectModelLib.dylib 0x01063b80 0x1038000 + 179072
6 ObjectModelLib.dylib 0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
7 DataBaseLib.dylib 0x010ce158 0x10c9000 + 20824
8 com.adobe.InDesign.Text 0x0ff2e909 GetPlugIn + 1103737
9 com.adobe.InDesign.Text 0x1004932e GetPlugIn + 2261406
10 com.adobe.InDesign.Text 0x0fe3fcba GetPlugIn + 125738
11 com.adobe.InDesign.Text 0x0fe400ff GetPlugIn + 126831
12 com.adobe.InDesign.Text 0x0fec3876 GetPlugIn + 665318
13 PublicLib.dylib 0x01164422 Command::DoImmediate(short) + 34
14 com.adobe.InDesign.Utilities 0x0ce3baa3 0xce3a000 + 6819
15 com.adobe.InDesign.Utilities 0x0ce3bccc 0xce3a000 + 7372
16 com.adobe.InDesign.AppFramework 0x0bb7a688 0xbb60000 + 108168
17 com.adobe.InDesign.AppFramework 0x0bb6cf11 0xbb60000 + 53009
18 com.adobe.InDesign.AppFramework 0x0bb62f0e 0xbb60000 + 12046
19 com.adobe.InDesign.AppFramework 0x0bb884fa GetPlugIn + 14282
20 com.adobe.InDesign 0x0000288b main + 187
21 com.adobe.InDesign 0x000027a6 start + 54Thanks, Peter.
The "link related" and "text related" crashes were what I interpretted here, too, though I'm at a loss on how to proceed given that this is a fresh system and applications. This is happening with multiple InDesign projects in a design office environment where many others work on the same files and none of the other computers are having problems with these files. I've removed the same files listed (thank you for those) before and did so effectively with creating the new user account to test with, but it had no effect. I just tried again though, as these files could easily have becone corrupt again if they were being written to when InDesign crashed. Will let you know if that makes any difference. I've also gone through and completely cleaned out the fonts again and once more cleared the font caches. If need be I'll reboot this system into safe mode and try that way.
Best,
Mike -
Indesign CS5 crash during startup - problem with Graphics.rpln
I work in an architectural company and already several of our computers have experienced this very rare and unusual behaviour. During start up of Indesign (not clicking on any file but just launching Indesign) it crashes with the following error:
"Adobe Indesign CS5 has stopped working"
We use Windows 7 64bit, so the first step I did - I went into Application Log which says, so appears to be a problem with Graphics.rpln.
-=-=-=-=-=-=-=-=-=-=-===-=-
Fault bucket 1848500921, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: InDesign.exe
P2: 7.0.0.355
P3: 4bad00be
P4: GRAPHICS.RPLN
P5: 7.0.0.355
P6: 4bad03d3
P7: c0000005
P8: 0004e1e2
P9:
P10:
Attached files:
C:\Users\User\AppData\Local\Temp\WER162E.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\User\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_InDesign.exe_b042 ec9a818cb8fb57eefe0aacb41c22fdcbb8_10c12aa8
Analysis symbol:
Rechecking for solution: 0
Report Id: 9e59fc2c-5b68-11e3-908c-f46d0497fc9b
Report Status: 0
-=-=-=-=-=-=-=-=-=-=-===-=-
I have tried everything I could think of - removed and reinstalled Adobe CS5, manually removed Adobe folders under %Appdata%\Local and %Appdata%\Remote folders (why can't Adobe delete those things during uninstallation is always a total mystery), changed video adapter drivers, cleaned Temp folders, everything I knew...
None of the other apps like Photoshop or Illustrator CS5 malfunction - only Indesign. What is going on?
Can it conflict with other software we use? We have Bentley Microstation, 3D Max, Office 2010, Kaspersky Antivirus and LOGMEIN installed on this computer...Any clues, guys?Looks to me like you've never installed any of the patches. Last patch for CS5 was 7.0.4, so I'd start with that and see if ti helps.
-
I'm having issues with five pages within an InDesign document.
I was trying to export a document to PDF, but a couple of images weren't showing up on a couple of pages. So I tried exporting to PDF in a couple of different ways to see if that would help. It didn't. Instead, InDesign started crashing constantly. Turning Preflight off helped with that, and I was able to clear out any other potential problems (potentially problematic PDFs placed in the document, .eps images). I tried exporting as .idml, but it created 4 kb files that couldn't be opened; I think InDesign was crashing before the file could finish exporting. Now that I can get the document open for extended periods of time, I've tried exporting as a .idml file again, and it gets to 83% complete and doesn't finish.
I started trying to export as PDF again, and by exporting parts of the document, I was able to narrow the problem down to pages 162-166. I don't know what's different about these pages. I have the PDF that I managed to export successfully before it started crashing constantly (the one with the missing images--and to clarify, these missing images aren't on any of the problem pages, so it appears to be an unrelated issue), and from looking at those pages, I can't see what the issue is.
p. 162 - text and a table
p. 163 - text and an image
p. 164 - text
p. 165 - text and an image
p. 166 - text
I can't even scroll past these pages. Even in the Pages sidebar. It crashes. Here is the crash log from when I tried to scroll past. http://pastebin.com/B7ax4cAx
Here's a crash report for when I try to export those pages to PDF: http://pastebin.com/E6dA1igA
I'm using CS5 on OS X 10.5.8. When I started having these problems, I realized that I hadn't updated InDesign in awhile, so I updated to the latest. I'm using 7.0.4 now.Try reseting the preferences.
or delete Mark II folder from the location
Windows 7/Vista: C:\ProgramData\Adobe\SING\Mark II
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II
It will fix this..
This problem is pretty definitely not SING, so deleting the Mark II folder is not going to help. (It wont't hurt, though!)
Resetting prefrences is always a good thing to try.
I suspect it is a corrupt story thread of some sort. Moving pages to a new document, exporting stories to IDML, copying the file and deleting pages until the problem goes away...those are things I would try. -
Indesign CS5 Crashes with Incopy Workflow
I work for a large publishing company that publishes thousands of titles per year. Several divisions use Indesign, but only our Publishing Division uses the Indesign/Incopy workflow, and they are the only division experiencing widespread crashing in CS5. The divisions who do not use Incopy are not crashing. Here's what we know causes the crashing in Indesign CS5:
1. Exporting stories to Incopy. This is a widespread, yet inconsistent problem. One time you crash, the next time you don't. We've done the IDML export to CS4, reopened the files and saved as CS5. This helped with some files, but not others. I talking about hundreds of different publications and files. All people are patched to the newest version. Some are on Snow Leopard and some are not. However, I'm on Snow Leopard and the crashing does happen on my computer too (sometimes). The problem continues. I've found workaround for some problems, but there's no workaround for exporting to Incopy. It's something you have to do in this workflow.
2. Saving an Indesign files with an Incopy story checked out. This will cause a crash almost every time. We've been in the Indesign/Incopy workflow since CS2 and never had this problem in the past. This is an easy fix; just make sure you check in stories before saving, but it's a hard habit for some to break.
These issues have been reported to Adobe, with absolutely NO explanation or resolution. After six years in this workflow, I'm at the point of having to consider abandoning Incopy -- not an easy thing to do in such a large organization.After 2 days straight, I FIGURED IT OUT!!!! I was trying everything, especially related to font book and fonts and resetting prefs, etc...
I narrowed it down to 1 constant variable: it's happening on the 2012 macbook's, so I reset my mac and held command + R and re-installed Lion, then I DID NOT INSTALL THE UPDATE FOR THE MACBOOK 2012. Then I tried exporting a smallest file size pdf with overset text and also tried deleting a page with an object on it and BAM! No blank warning dialog and even more importantly: NO MORE CRASHES!!! Hey, I might not lose all my clients afterall!
got the good ol' warning box we all love and missed:
Again:
- power off mac and turn back on while holding down Command + R (dont do it on an external keyboard just to be safe)
- choose the re-install Lion option (I'm sure there is another way to re-install Lion, this is just the way I did it, not saying its the best or only method)
- DO NOT INSTALL MACBOOK (Mid 2012) Software Update 1.0 - THIS SCREWS ADOBE UP!
After you guys try this please let us know how your system is operating, I am noticing my macbook pro is so slow and when trying to send an email and choosing an email to reply to and attach something,etc.. each click triggers the beachball and I gotta wait a few moments..?? I'm sure we might be missing out on some good updates from not updating to the 1.0 software update....but....
So my final question is:
is this Apple's problem or Adobe's and who needs to do what here??? Why can't we all get along... -
INDESIGN CS5 CRASH WITH MOUNTAIN LION
After installing 10.8.4 Mountain Lion I have regular crashes with indesing CS5
I have exactly the same problem.
is there a known solution for it?
Here you find my crash report.
Process: Adobe InDesign CS5.5 [17422]
Path: /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
Identifier: com.adobe.InDesign
Version: 7.5.0.142 (7500)
Code Type: X86 (Native)
Parent Process: launchd [182]
User ID: 501
Date/Time: 2013-08-01 14:31:31.420 +0200
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
__TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
Application Specific Information:
/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 PublicLib.dylib 0x0133657f MLocaleSetting::Initialize() + 207
1 PublicLib.dylib 0x01336d25 MLocaleSetting::GetLocale() + 37
2 com.adobe.InDesign 0x000046fc 0x1000 + 14076
3 dyld 0x8fea4cda ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 230
4 dyld 0x8fea4fde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
5 dyld 0x8fea1268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
6 dyld 0x8fea10ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
7 dyld 0x8fe92e05 dyld::initializeMainExecutable() + 211
8 dyld 0x8fe96adb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
9 dyld 0x8fe92376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
10 dyld 0x8fe92077 _dyld_start + 71
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x972929ae kevent + 10
1 libdispatch.dylib 0x92058c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x920587a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x972918e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x934942e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x93494572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x945c06ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x9450cacb MPWaitOnQueue + 261
5 PMRuntime.dylib 0x00016130 MemUtils::GetAvailMem() + 288
6 com.apple.CoreServices.CarbonCore 0x94593a7b PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x9348f5b7 _pthread_start + 344
8 libsystem_c.dylib 0x93479d4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x972920ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x934920ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93491e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93479d2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x972920ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x934920ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93491e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93479d2a start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x972920ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x934920ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x93491e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93479d2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x013364c1 ecx: 0x000fc080 edx: 0x00000000
edi: 0x0159dc40 esi: 0xbfffea40 ebp: 0xbfffea68 esp: 0xbfffe8d0
ss: 0x00000023 efl: 0x00010246 eip: 0x0133657f cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
0x1000 - 0x4ffb +com.adobe.InDesign (7.5.0.142 - 7500) <C7B8B88C-A6B0-6D19-90C9-8D0DEF16C955> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
0xa000 - 0xafff +InDesignModel (0) <30F20A0C-431C-E52D-BDEF-DAF8C99E8BB4> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0xf000 - 0xffff +InDesignModelAndUI (0) <F70C26E5-8747-4B57-8849-78889B389510> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelA ndUI
0x14000 - 0x1bff3 +PMRuntime.dylib (1) <FD895FC0-241A-7DC6-AB12-5B3491A9E624> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/PMRuntime.dylib
0x23000 - 0x15eff2 +com.adobe.ACE (AdobeACE 2.18.00.12659 - 2.18.00.12659) <5BD496D2-2E2B-0411-779F-855603C5B2AE> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x186000 - 0x6acfff +com.adobe.AGM (AdobeAGM 4.20.70.12659 - 4.20.70.12659) <F1616614-B565-4CC9-C2FA-459FBC857981> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x7f6000 - 0x832fff +com.adobe.ARE (AdobeARE 1.5.02.12659 - 1.5.02.12659) <9AF30878-D3F4-7E85-0820-B674CED4558A> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x83c000 - 0x857fff +com.adobe.BIB (AdobeBIB 1.2.02.12659 - 1.2.02.12659) <802FB4A6-C5FF-522C-89A5-83EB4C139B12> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x862000 - 0x883ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <6710FF23-871B-C9A2-306C-15EDBA2AADEA> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x890000 - 0xb82ff7 +com.adobe.CoolType (AdobeCoolType 5.07.124.12659 - 5.07.124.12659) <0481471E-E075-0782-BA1C-C5A5E23C5565> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0xc0f000 - 0xfe8ff7 +com.adobe.MPS (AdobeMPS 5.5.0.12783 - 5.5.0.12783) <D67E9F42-5C32-4E64-9AE8-B292565E1326> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x111f000 - 0x118dff7 +ObjectModelLib.dylib (1) <CBC3A0F4-5567-AE0C-8E1A-886D0E4DEFF7> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/ObjectModelLib.dylib
0x11b2000 - 0x120cfe7 +DataBaseLib.dylib (1) <5825417D-9630-83F2-2A46-4A1E1F64406A> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/DataBaseLib.dylib
0x1227000 - 0x163efff +PublicLib.dylib (1) <C771D26E-109E-B663-A7B8-62B809C34629> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/PublicLib.dylib
0x17ce000 - 0x17e5ff6 +AdobeAFL (1) <CFC0FF78-A748-AC45-2E62-8F20090D911C> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeAFL.framework/Versions/A/AdobeAFL
0x17f6000 - 0x17feff3 +boost_threads (0) <B00C0C9E-7175-B6D2-E58B-7278E0EB8863> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/boost_threads.framework/Versions/1_37/boost_threa ds
0x1808000 - 0x180dffd +ASLSupportLib.dylib (1) <85A313EC-05FF-23C5-0EEB-C74D412645FF> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/ASLSupportLib.dylib
0x1813000 - 0x1814ff2 +libtbbmalloc.dylib (0) <A1EAB5E4-3F88-5E37-7068-7A35A3EC69DE> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/libtbbmalloc.dylib
0x1818000 - 0x1826fe7 +libtbb.dylib (0) <FFA49B03-C516-D23D-B535-B64D7CD35ECE> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/libtbb.dylib
0x182e000 - 0x1966fe7 +WRServices (0) <9E3A36AD-71F1-B9C7-AC3F-30A7E63C8B57> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x19a8000 - 0x19acffc +com.adobe.AdobeCrashReporter (3.0 - 5.5.20101001) <EA9B7B55-7FE5-14D2-FBAE-817121F94086> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCras hReporter
0x19b2000 - 0x2362fff +libicudata.dylib.36.0 (36) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.3 6.0
0x2365000 - 0x2432ff3 +libicui18n.dylib.36.0 (36) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/li bicui18n.dylib.36.0
0x2495000 - 0x256ffef +libicuuc.dylib.36.0 (36) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib. 36.0
0x25af000 - 0x261ffeb +com.adobe.adobe_caps (adobe_caps 4.0.42.0 - 4.0.42.0) <55D7D2EA-D21E-98B1-77C6-58C0A0E07051> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x262a000 - 0x2698ffb +com.adobe.amtlib (amtlib 4.0.0.21 - 4.0.0.21) <3090D254-587A-A820-DBCD-729C27532FC8> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x26af000 - 0x2748fef +boost_regex (0) <462635B6-7AF0-B43D-74D6-4AC15ACBC66A> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/boost_regex.framework/Versions/1_37/boost_regex
0x278d000 - 0x27c9ff7 com.apple.vmutils (4.2.1 - 108) <6918860D-B24F-356C-9374-025BFFEA66A3> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x27e3000 - 0x288efff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
0x28d2000 - 0x28d4ffb +boost_system (0) <FBD2BBDA-A758-FFCE-ABBA-7FDAB09FAF0F> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/boost_system.framework/Versions/1_37/boost_system
0x28d9000 - 0x2a77fff +WidgetBinLib.dylib (1) <BF0D4AF6-C502-352D-DA1D-5EFBCA827993> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/WidgetBinLib.dylib
0x2b5b000 - 0x2cfafe7 +com.adobe.owl (AdobeOwl version 3.0.84 - 3.0.84) <25884999-8A98-F8C9-699B-ED75261B6BFC> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x2d63000 - 0x2de0fff +AdobeOwlCanvas (1) <65B2E680-4F43-BE46-2290-3500758D1BF7> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanva s
0x2dfc000 - 0x2dffffc +com.adobe.ape.shim (adbeape version 3.1.74.12761 - 3.1.74.12761) <FE2ABE8A-1D3F-7AF5-297C-D22FC3E0FBDA> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x8fe91000 - 0x8fec3e57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x90007000 - 0x90061ffb com.apple.AE (645.6 - 645.6) <44556FF7-A869-399A-AEBB-F4E9263D9152> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x90062000 - 0x9006effa com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x9006f000 - 0x90075fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x90076000 - 0x90077fff libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
0x90078000 - 0x901b3ff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x901b4000 - 0x901bdff9 com.apple.CommonAuth (3.0 - 2.0) <34C4768C-EF8D-3DBA-AFB7-09148C8672DB> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x904c6000 - 0x904c6fff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x90523000 - 0x910dfff3 com.apple.AppKit (6.8 - 1187.39) <ACA24416-D910-39B8-9387-52A6C6A561F8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x910e2000 - 0x914c5fff com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x914c6000 - 0x91520fff com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x9162f000 - 0x916a9ff7 com.apple.securityfoundation (6.0 - 55115.4) <A959B2F5-9D9D-3C93-A62A-7399594CF238> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x916aa000 - 0x916c7fff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x91f46000 - 0x91f46fff com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91f47000 - 0x91f63fff libPng.dylib (850) <26AD967A-D55E-3C5A-A643-D9953136DE58> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91f64000 - 0x91f70ffe libkxld.dylib (2050.24.15) <BEC097B0-9D9A-3484-99DB-0F537E71963E> /usr/lib/system/libkxld.dylib
0x91f71000 - 0x91f74ffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x91f75000 - 0x91fc3ff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <6E858B9F-337A-314E-88B7-24A274ACE568> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91fc4000 - 0x92006ff7 libcups.2.dylib (327.6) <D994A44F-CCDD-3D40-B732-79CB88F45908> /usr/lib/libcups.2.dylib
0x92007000 - 0x9202bfff libJPEG.dylib (850) <36FEAB05-86C5-33B9-9DE9-5FAD8AEBA15F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9202c000 - 0x9202dfff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x9202e000 - 0x92053ff7 com.apple.CoreVideo (1.8 - 99.4) <A26DE896-32E0-3D5E-BA89-02AD23FA96B3> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x92054000 - 0x92066ff7 libdispatch.dylib (228.23) <86EF7D45-2D97-3465-A449-95038AE5DABA> /usr/lib/system/libdispatch.dylib
0x920da000 - 0x920dafff com.apple.vecLib (3.8 - vecLib 3.8) <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x920db000 - 0x920e9ff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x92102000 - 0x9210dfff libcommonCrypto.dylib (60027) <8EE30FA5-AA8D-3FA6-AB0F-05DA8B0425D9> /usr/lib/system/libcommonCrypto.dylib
0x9210e000 - 0x92110fff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x92111000 - 0x9221e057 libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib
0x92795000 - 0x92795fff libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib
0x92796000 - 0x927e2fff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x927e3000 - 0x92800ff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
0x92801000 - 0x9291dffb com.apple.desktopservices (1.7.4 - 1.7.4) <782D711D-7930-324A-9015-686C2F86DBA3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x9291e000 - 0x92922ffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
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0x98d9b000 - 0x98df2ff3 com.apple.HIServices (1.20 - 417) <561A770B-8523-3D09-A763-11F872779A4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x98df3000 - 0x98df5ffb libRadiance.dylib (850) <83434287-A09E-3A3F-A1AC-085B563BA46D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x98f58000 - 0x98f6ffff com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x98f70000 - 0x98f77ff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x98f78000 - 0x98f9afff libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib
0x98f9b000 - 0x993b8fff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x99bd2000 - 0x99bfbfff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x99bfc000 - 0x99bfcfff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x99cd4000 - 0x99cdbfff libsystem_dnssd.dylib (379.38.1) <4F164CA8-4A4F-3B27-B88A-0926E2FEB7D4> /usr/lib/system/libsystem_dnssd.dylib
0x99cdc000 - 0x99cf1fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x99cf7000 - 0x99cfaff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
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0x99ea0000 - 0x99eb0ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x99eb1000 - 0x99f13fff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
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0x99f7c000 - 0x99fb7fef libGLImage.dylib (8.9.2) <9D41F71E-E927-3767-A856-55480E20E9D9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x99fb8000 - 0x99fe9fff com.apple.DictionaryServices (1.2 - 184.4) <0D5BE86F-F40A-3E39-8569-19FCA5EDF9D3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x9a2dd000 - 0x9a3ceffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x9a3cf000 - 0x9a3d3fff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 5849
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=155.3M resident=64.4M(41%) swapped_out_or_unallocated=90.9M(59%)
Writable regions: Total=100.8M written=17.9M(18%) resident=21.1M(21%) swapped_out=8668K(8%) unallocated=79.7M(79%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.2M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CoreServices 1904K
MALLOC 37.7M
MALLOC guard page 48K
MALLOC_LARGE (reserved) 1288K reserved VM address space (unallocated)
Memory tag=242 12K
Memory tag=35 7100K
Stack 66.5M
VM_ALLOCATE 16.1M
__DATA 9340K
__DATA/__OBJC 124K
__IMAGE 528K
__IMPORT 140K
__LINKEDIT 34.6M
__OBJC 1580K
__OBJC/__DATA 44K
__PAGEZERO 4K
__TEXT 120.7M
__UNICODE 544K
mapped file 84.3M
shared memory 308K
=========== =======
TOTAL 414.6M
TOTAL, minus reserved VM space 413.3M -
InDesign CS5 Crashes with Warning Dialog Box
Hello,
Facts:
InDesign CS5, v7.0.4
OS X 10.7.4
No third-party font-management application running.
Macbook Pro (June, 2012)
InDesign crashes in these two instances:
1. Trying to delete a page that has content. Right as the warning box comes up, it shows up without content (just the "Warning" title) and crashes.
2. When packaging a file, as it's about to warn you about the perils of archiving fonts it does the same thing as above, and crashes.
Tried the alt-opt-cmd-shift trick to reboot preferences and nothing.
Tried deleting the two preference files directly so that they would rebuild and nothing.
Interestingly, I have another computer running OS 10.7.3 (as opposed to 10.7.4 on the crashy one) and the same InDesign CS5 7.0.4 and that one works perfectly.
Ideas? Leads?
Thanks
ArminAfter 2 days straight, I FIGURED IT OUT!!!! I was trying everything, especially related to font book and fonts and resetting prefs, etc...
I narrowed it down to 1 constant variable: it's happening on the 2012 macbook's, so I reset my mac and held command + R and re-installed Lion, then I DID NOT INSTALL THE UPDATE FOR THE MACBOOK 2012. Then I tried exporting a smallest file size pdf with overset text and also tried deleting a page with an object on it and BAM! No blank warning dialog and even more importantly: NO MORE CRASHES!!! Hey, I might not lose all my clients afterall!
got the good ol' warning box we all love and missed:
Again:
- power off mac and turn back on while holding down Command + R (dont do it on an external keyboard just to be safe)
- choose the re-install Lion option (I'm sure there is another way to re-install Lion, this is just the way I did it, not saying its the best or only method)
- DO NOT INSTALL MACBOOK (Mid 2012) Software Update 1.0 - THIS SCREWS ADOBE UP!
After you guys try this please let us know how your system is operating, I am noticing my macbook pro is so slow and when trying to send an email and choosing an email to reply to and attach something,etc.. each click triggers the beachball and I gotta wait a few moments..?? I'm sure we might be missing out on some good updates from not updating to the 1.0 software update....but....
So my final question is:
is this Apple's problem or Adobe's and who needs to do what here??? Why can't we all get along...
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