InDesign CS5 - Crash upon Opening CS2 docs

Question

I've just upgraded to Windows 7 OS, and have installed the Adobe CS5 creative suite.  (Upgraded from CS2)
I'm having problems opening approximately half of my previously-saved ID CS2 files. Within 5-10 seconds of attempting to open these files with CS5, I get the following error message:
Adobe InDesign CS5 has stopped Working
- Check onlinle for a solution and close the program (which appears to do nothing)
- Close the program
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 7.0.0.355
Application Timestamp: 4bad00be
Fault Module Name: TEXT.RPLN
Fault Module Version: 7.0.0.355
Fault Module Timestamp: 4bad079b
Exception Code: c0000005
Exception Offset: 001ca808
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Anyone else having this problem?  I've tried opening the doc with two different PCs (both running CS5), but the same thing happens.

Answer 1

Corinne,
I used to work for Adobe in Seattle, so had some pretty good contacts on the InDesign team and sent them a message on Facebook.  Most of their suggestions were/are what have already been covered here in this thread.  So what I finally did was open up a Tech Support call.  I'm too lazy to re-install CS4 on my machine to try and get my files to work.  On the tech support call, the technician opened up an Adobe Connect Session so he could see my desktop and see what was happening.  I tried opening one of the CS4 files that was broken and got the dreaded "InDesign CS5 has Stopped Working" with the only option being to close the program.
After that, the tech asked me to upload the file so he could work on it on his end.
When he tried to open it, he got the same thing and his determination was that something (likely a font or some 3rd party plug-in) was corrupted.
Here's what he did and how he fixed it:
Open file in CS5 - CRASH
Open file in CS4 - Works
Try to export file as .idml file in CS4 - CRASH
Try to change formatting, etc in CS4 - CRASH
At this point since I'm not running any 3rd Party plug-ins, he determined that it was a corrupted font (Pristina) that was causing the issue.
He copied all the elements over to a new ID CS5 file without any formatting using Times New Roman as the only font in the file
Resave and upload back to me
The new file opens just fine in CS5
SO if you're having a similar issue, you may want to open the file in CS2 and try copying sections of the document into a new document and saving that out.  The tech said that they always use Times New Roman as the font to test with . . .
This is not the most elegant solution, but it DOES keep all your information and while my documents were all less than 25 pages, I was happy to just reformat without having to go back and recreate them from scratch.  He said that for some reason CS4 was not seeing the corruption, but CS5 caught it immediately upon opening.  I'm hoping the ID team is listening to this and figures out a solution for opening corrupted files.  I've emailed my contacts there and told them I'd be happy to give them files to test with.  No reply as of yet.
If you're interested, call Tech Support, the guys on the other end are fabulous!!!  I even called back two days later with another file that was doing the same thing and happened to get the same tech.  He knew exactly what to do and in less than 30 minutes was back up and running!
Hope this helps!
John