InDesign CS5 crashes on close

I've been encountering a weird problem recently: when I close InDesign CS5, a pop-up alerts me that InDesign has crashed and returns the following details:
Application Name: InDesign.exe
Application Version: 7.0.3.535
Application Timestamp: 4ca67222
Fault Module Name: Public.dll
Fault Module Version: 7.0.3.535
Fault Module Timestamp: 4ca671ad
Exception Code: c0000005
Exception Offset: 001777f3
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
It doesn't seem like any information from my last save was lost, so this pop-up is more of a nuisance than anything else. I've browsed the forums and found similar problems where InDesign crashes when opening files, modules, etc. and tried the fixes/workarounds, but no dice.
If anyone could shed some light on this issue I would greatly appreciate it.

Having the exact same issue.
I've narrowed it down and found that this only happens when opening files that were created in a prior version of CS. If I open and close an InDesign file that was originally created in CS2, it errors out after close. If I create a new InDesign file in CS5, it works fine. Something in the conversion process sets it up to crash.
Happens on fresh installs of Win7 x64 Pro and CS5 on different hardware. (Lenovo TR500, Lenovo 6072, Vmware virtual machine.) Tried running the 7.0.4 update, still happening. I'm testing with no wacky input devices, no dualview monitors, no nothing. Just a box with a fresh OS install, keyboard, monitor and mouse.
I'm extremely unreceptive to Adobe's claims that this is a driver issue.

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Hard 100% InDesign CS5 crash - Dead?

I have a large multi-document book that causes a hard InDesign CS5 crash (submitted to Adobe without response many, many times). Opening any of the book's documents causes the crash, or restarting InDesign after a crash - which crashes trying to recover.
I've done the following - many times in various orders:
o Reset InDesign preferences (on restart with 4 keys or manually deleting hidden files per this forum).
o Cleared all the font caches.
o Run the Photoshop FontTest javascript (which identifies Lucida Grande as a problem).
o Re-installed InDesign CS5 and updates completely (although without a complete preceding de-install).
o Re-installed Mac OS X 10.6 and updates completely.
o On another machine, created individual markup documents of every document in the book (.idml files), then moved and tried to open them on the offending machine.
o Removed all the "recovery" files - in the book's home folder as well as ~/Library/Caches/Adobe InDesign/Version 7.0/en_US/
o Screamed.
In all cases, upon opening a document in the book (individually or via the book's list of documents) InDesign crashes. I'm just about ready to get my money back for CS5. Anybody have some magic? I need it.
Here's the stack crawl of the crashing thread:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   AdobeBIB                      0x00813bec BIBInitialize2 + 40444
1   AdobeBIB                      0x00812bc6 BIBInitialize2 + 36310
2   AdobeCoolType                 0x00855e48 0x855000 + 3656
3   AdobeCoolType                 0x008b3e4b CTCleanup + 1719
4   AdobeCoolType                 0x008676c1 0x855000 + 75457
5   AdobeCoolType                 0x0085a352 0x855000 + 21330
6   AdobeCoolType                 0x00a5f4cb CTCleanup + 1752375
7   AdobeCoolType                 0x00865b93 0x855000 + 68499
8   AdobeCoolType                 0x0086e5ef 0x855000 + 103919
9   AdobeCoolType                 0x00934257 CTCleanup + 527043
10 AdobeCoolType                 0x0090d35c CTCleanup + 367560
11 AdobeCoolType                 0x008a95b0 0x855000 + 345520
12 ...be.InDesign.Optical Kerning 0x22dd6b3d GetPlugIn + 30541
13 ...be.InDesign.Optical Kerning 0x22dd899f GetPlugIn + 38319
14 ...be.InDesign.Optical Kerning 0x22dd1056 GetPlugIn + 7270
15 ...be.InDesign.Optical Kerning 0x22dce3d1 0x22dcb000 + 13265
16 ...be.InDesign.Optical Kerning 0x22dccbaa 0x22dcb000 + 7082
17 ...be.InDesign.Optical Kerning 0x22dcc890 0x22dcb000 + 6288
18 ...be.InDesign.Optical Kerning 0x22dcd32a 0x22dcb000 + 9002
19 ...InDesign.Paragraph Composer 0x200df5fa GetPlugIn + 651066
20 ...InDesign.Paragraph Composer 0x20056a8e GetPlugIn + 91086
21 ...InDesign.Paragraph Composer 0x20064b99 GetPlugIn + 148697
22 ...InDesign.Paragraph Composer 0x200940f3 GetPlugIn + 342579
23 ...InDesign.Paragraph Composer 0x20097b3b GetPlugIn + 357499
24 ...InDesign.Paragraph Composer 0x200a2ab6 GetPlugIn + 402422
25 ...InDesign.Paragraph Composer 0x200a0a91 GetPlugIn + 394193
26 ...InDesign.Paragraph Composer 0x20043e76 GetPlugIn + 14262
27 ...InDesign.Paragraph Composer 0x200483f5 GetPlugIn + 32053
28 ...InDesign.Paragraph Composer 0x20041009 GetPlugIn + 2377
29 com.adobe.InDesign.Text       0x1e80e9b6 GetPlugIn + 3970822
30 com.adobe.InDesign.Text       0x1e5f14ae GetPlugIn + 1753598
31 com.adobe.InDesign.Text       0x1e5f89e9 GetPlugIn + 1783609
32 com.adobe.InDesign.Text       0x1e613d20 GetPlugIn + 1895024
33 com.adobe.InDesign.Text       0x1e6149bd GetPlugIn + 1898253
34 com.adobe.InDesign.Text       0x1e60b121 GetPlugIn + 1859185
35 PublicLib.dylib               0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
36 com.adobe.InDesign.Text       0x1e51a9e6 GetPlugIn + 874294
37 com.adobe.InDesign.Text       0x1e51bb8e GetPlugIn + 878814
38 PublicLib.dylib               0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
39 PublicLib.dylib               0x0125d22d CShape::DrawHierarchy(GraphicsData*, long) + 365
40 PublicLib.dylib               0x01260146 CGraphicFrameShape::DrawShape_Hierarchy(GraphicsData*, long) + 326
41 PublicLib.dylib               0x0125dc32 CGraphicFrameShape::DrawShape(GraphicsData*, long) + 210
42 PublicLib.dylib               0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
43 com.adobe.InDesign.Layer      0x2053f26c 0x2053a000 + 21100
44 ....InDesign.Generic Page Item 0x1fdd565f GetPlugIn + 155199
45 com.adobe.InDesign.Layer      0x2053ee15 0x2053a000 + 19989
46 com.adobe.InDesign.Layer      0x2053f682 0x2053a000 + 22146
47 com.adobe.InDesign.Spread     0x1f14c76c 0x1f148000 + 18284
48 com.adobe.InDesign.Spread     0x1f14f352 0x1f148000 + 29522
49 com.adobe.InDesign.Spread     0x1f151696 0x1f148000 + 38550
50 ...adobe.InDesign.AppFramework 0x1a14004e GetPlugIn + 111134
51 PublicLib.dylib               0x0135616a SnapshotUtils::CreateAlphaAGMImageAccessor() const + 4794
52 PublicLib.dylib               0x01356638 SnapshotUtilsEx::Draw(long, unsigned long, PMReal const&, unsigned long, SnapshotUtils::Transparencies, IdleTimer*, std::map<IDType<ClassID_tag>, PMReal, std::less<IDType<ClassID_tag> >, std::allocator<std::pair<IDType<ClassID_tag> const, PMReal> > >*, unsigned long) + 104
53 com.adobe.InDesign.Layout     0x2051b95a GetPlugIn + 70250
54 com.adobe.InDesign.Layout     0x2051b240 GetPlugIn + 68432
55 ...adobe.InDesign.AppFramework 0x1a15ff85 GetPlugIn + 242005
56 ...adobe.InDesign.AppFramework 0x1a160ec9 GetPlugIn + 245913
57 ...adobe.InDesign.AppFramework 0x1a102e78 0x1a100000 + 11896
58 ...adobe.InDesign.AppFramework 0x1a1285fa GetPlugIn + 14282
59 com.adobe.InDesign            0x000028ab main + 187
60 com.adobe.InDesign            0x000027c6 start + 54

I have no idea why this should be so, but I found a way to retrieve corrupted documents in the book:
The book contained 12 documents - 6 of which were corrupted by InDesign and could not be read by ID CS5, ID CS4 nor could they be exported to .idml files because they couldn't be opened long enough to do so. History (although I can no longer prove this) indicates that InDesign could corrupt a document during a crash (in book mode, with a good document open, try to open a corrupted document) and subsequent recovery attempt. When I indicated that even CS5 on another machine would repeat the corruption process, this is how it happened on both of my machines.
So... I tried everything - going back to old backups (thanks to Time Machine), most of which were corrupted or earlier documents that were missing most of what I needed. I was prepared to re-do hundreds of hours of work. I re-installed Mac OS X 10.6 again. I re-installed InDesign CS5 again... and I thought... before updating it (from the 7.0.0.355 disk distribution), let's try to open the corrupted versions of the documents. It opened 5 of the 6. Amazed, I quickly made uncorrupted copies of these documents, made markup files and replaced them in the original book. The last document crashed, but it didn't spread to other open documents. So (still without updating InDesign) I created a brand new book file and started adding the documents to it - leaving the one remaining document as the last addition. When I added it, ID indicated it was damaged but added and opened it anyway. I made an uncorrupted version of that document and replaced it in the replacement book. I ran the PhotoShop font test again and it still reported that Lucida Grande (regular) was SNAFU, but Font Book reported it as OK - seeming to indicate that the font issue raised in this forum was not related. I could find no visible abnormalities in any of the recovered documents. (I was also the victim of the "Anchored Object outside the margin" crash problem early in CS5 that required an update to recover from.)
I'm going to update my copy of InDesign CS5 one of these days, but not until making extra backup copies of every ID document I've produced in the last year. I'm a software guy and my instincts tell me that something (wild guess - the Adobe Cool Type feature of the Paragraph Composer/Optical Kerning plugin) is broken - perhaps worsened during a software update. Adobe software is known to be "fragile" - I just had no idea how expensive such fragility could be.
I'm marking this thread "answered" although I still don't know the reason for the problem. Thank you for your help and encouragement.
John Bishop
Owner, Mulligan Software

Indesign CS5 crashes when deleting an index

Hi,
Indesign CS5 crashes when deleting an index.
Thanks for your help.

allesistständigimwandel wrote:
the only successful importing the idml-file was in cs4, but there was the problem with the change of layout.
Sounds like the .idml was created in CS5 an opened in CS4. Is that correct? You'd lose unsupported CS5 features and that might result in some layout changes, but I wouldn't expect formatting changes, which you implied originally.
There are quite a few reports now of problems converting legacy files to CS5. I've not had any in my own work, but I haven't tried to update a lot of stuff. I wouldn't for example, switch versions near the end of a project, but would finish up in the original version to avoid any potential issues. Exporting from CS4 to either.inx or .idml and opening that in CS5 may give better results than opeing the CS4 .indd directly.
Since you've already done the conversion, and considerable editing, I'm not sure what to tell you. You could try exporting the text to InDesign Tagged Text, then place that into a new file. Copy/Paste in Place any graphic content.

Indesign CS5 Crashes When Exporting Layer to Incopy

I had a designer who emailed me last week stating she was having problems with Indesign CS5 crashing when she exported her text layer to Incopy. I thought it might just be her machine; however, I've experienced the same problem today five times. Is this a known issue? Has anyone else experienced this? I'm in Indesign CS5 (7.0.3).

Corrupt font perhaps?
Bob

InDesign CS5 crashes on menu events

If I install a menu event with applescript, indesign CS5 crashes if the last event handler contains commands from the UI Suite (make dialog...). The dialog appears, but after selecting something indesign crashes. I tried everthing that I know. Event handlers without dialogs and with standard apple script dialogs (display dialog) are running fine. Does anybody made similar experience?

Excellent information - but it didn't seem to help.
I renamed the two files, opened the application again and saw the same behavior. The system did add new InDesign Defualts and InDesign SavedData files - that were much smaller than the renamed ones.
Just note, this is a new computer - I did not have InDesign CS4 loaded on this laptop.
Also, we have two licenses. The person using the second license has exactly the same problem.
Any other ideas?? Thanks again.

InDesign CS5 crashes during Packaging

OK. I searched and some people experienced this issue (InDesign CS5 crashes during packaging). Some said it was because of corrupted fonts.
So I tried replacing Adobe OpenType fonts which I know won't have any issue (Optima). But, it still crashes. I'm really out of ideas.
It crashes everything when the status dialogue bar says "Saving Document..." and then it just freezes there for ages. Then InDesign CS5 became "Not Responding".
Someone please help. At the moment I've been manually packaging. Frustrating!
I'm on Snow Leopard, 2011 i7 MacBook Pro, 4GB RAM and CS5 Design Premium.
Thanks.

John Hawkinson wrote:
Please do post the link, as Bob suggests, so others can benefit.
Anyhow, your crash is in the the Cooltype manager inside the Font Manager.
This definitely does point to a font problem. Most likely a corrupt font, but possibly a corrupt SING issue (oh boy...).
What is SING issue?
John Hawkinson wrote:
Anyhow, your crash is in the the Cooltype manager inside the Font Manager.
Huh?
By the way, the file was herited from previous job... and I didn't do the previous job. So, I didn't set up the file. I'm just updating it.
John Hawkinson wrote:
(oh boy...).
OK, your (oh boy...) is freaking me out.
John Hawkinson wrote:
Please try removing all non-system Fonts and restarting the computer, then trying the packaging again.
I wanna do a restore system font. Do you think that would do?
John Hawkinson wrote:
If not, try http://kb2.adobe.com/cps/408/kb408816.html.
Thanks for the link. Just realised it explained SING.

Indesign CS5 crashing on document open

I'm having a problem with a roughly 30 page indesign cs5 document - on opening it crashes within a couple of seconds. In the windows 7 (64bit) error log, it gives me:
Faulting application name: InDesign.exe, version: 7.0.0.355, time stamp: 0x4bad00be
Faulting module name: TEXT.RPLN, version: 7.0.0.355, time stamp: 0x4bad079b
Exception code: 0xc0000005
Fault offset: 0x00069dac
Faulting process id: 0xe30
Faulting application start time: 0x01cbc2c5ab2da8ef
Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\InDesign.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\Required\TEXT.RPLN
Report Id: 0b49c52d-2eb9-11e0-bfc4-1c6f6583600c
Things I've tried:
Installed the InDesign CS5 7.0.3 update
Deleted preferences
Reinstalled cs5, using the cleaner tool
Opened in cs4 - doesn't want to open
Opened on another machine
Deleted all fonts used in the project
Tried placing the indd inside another doc
In case you wanted to try it for yourself, you can download the file here: version 1 & version 2.
Is there anything else I should try?

Hi Bob,
Naturally we of course charge and it costs only 99, no-cure, no-pay. It does not get any better than that. Do you know how much time I spent recovering this customers file? More than an hour. It often takes "testing" page-by-page, by deleting a page, re-saving and repeating this step each time, from the recovered file in the 'intermediate layout format,' as just one 'for example' story from the trenches. Each job has generally something interesting and these files from the OP were tiny compared to some of the huge jobs we have to download, deal with and re-upload. This all said, I do see your point, so I think you should fully understand how I was 'led' here in this case, since you asked...
In this case the OP (original poster), emailed me the link to THIS forum url and asked me to help. So I did. Thus no, no bait being used here at all. Yet quite frankly, many would GLADLY want to hear about this service before going through many and various loops of fire only to have no results, when the Markzware no-fix, no-pay InDesign file recovery service is available, as this recent customer testimonial closes with (He wished he would have just turned to Markzware right from the start):
"...Within one or two hours, Markzware had the converted and fixed file back with all of the images and content preserved and it now opened perfectly. So to be honest, if we had know about this Markzware Corrupted InDesign File Recovery Service off the bat, we would have gone straight for it."
Devin Drake - CEO at appacci
Thank you Bob for all the referrals as well, we appreciate that. Please keep them coming! In this case though, we were led here by the OP in a rush, like many of these bad InDesign jobs end up being, for a recovery solution. We provided that recovery with no strings attached, as we always strive to deliver.
Have a great one,
David
Markzware

InDesign CS5 crashing on launch due to font auto-activator issue

I was having a problem where all the jobs I had been collecting would no longer open in InDesign CS5 without crashing on startup. Just found out today it has to do with the new feature in CS5 that reads fonts from your "Document Fonts" folder. Once I renamed the folder the files started opening up just fine again. Is there a way to disable that feature in InDesign, or has anyone else found another workaround that doesn't involve renaming the folder on every job I collect?
I'm sure it's a known issue by now, but I didn't see anything come up when I did a search.

Same problem here. Whenever I want to open a packaged InDesign document which includes a Document Fonts folder containing some fonts which are identical to my system fonts (10.7.3 in my case) InDesign hangs. The best way to avoid these problems is to clean all system font folders and start managing fonts yourself. Check what fonts are needed for a certain document, avoid using fonts installed by the system. Although it is very generous from Apple, Adobe and Microsoft to give us a lot of fonts for free it is wise to manage them yourself. Check the following font locations:
~Library/Fonts
~System/Library/Fonts
~User/Library/Fonts (first make the Library visible: from within Terminal type the following command and press Return: chflags nohidden ~/Library)
Remove all fonts installed by Adobe (109 fonts) and Microsoft (154 fonts) to a differrent location. I manage them with FontExplorer 3.0 but you are ofcourse free to use any other font manager you prefer. Clear out any system font which is not needed by the system. Make sure the removed fonts can be enabled when needed. In FontExplorer you can create a set like 'Adobe CS5 Fonts' and put all Adobe fonts in there. This also counts for Apple system fonts which you remove. Create a new set in FontExplorer and call it OS Lion Fonts for example and move all fonts in there. I'd like to point out that I choose to manage fonts myself and I keep FontExplorer's capabilities to organaise fonts turned off (Preferences > Advanced > Organise font files). This way the Finder structure I use to manage my fonts (which is by foundry/designer) is maintained.
Clearing all unneeded fonts keeps the font list short and uncluttered which makes it easy to select fonts in InDesign or any other app. When you are designing things you want to make a selection of fonts you want to use in advance so keeping a lot of fonts available to the system is pointless in my opinion anyway.
Also, this process gets rid of a lot of fonts which you don't use/need like Chinese or whatever other language fonts. It shortens the font list dramatically. Setup font auto activation/deactivation so that fonts are disabled automatically after reboot or when you close a document to prevent the font list from growing out of proportions.
Below is the list of fonts which I keep installed/enabled by default in my ~System/Library/Fonts folder:
Apple Color Emoji.ttf
Apple Symbols.ttf
AppleGothic.ttf
Courier.dfont
Geneva.dfont
HelveLTMM
Helvetica LT MM
Helvetica.dfont
HelveticaNeue.dfont
HelveticaNeueDeskUI.ttc
Keyboard.ttf
LastResort.ttf
LucidaGrande.ttc
MarkerFelt.ttc
Menlo.ttc
Monaco.dfont
Symbol.ttf
Times LT MM
Times.dfont
TimesLTMM
ZapfDingbats.ttf
I haven't checked Times yet but I think it can be disabled. If you think Times is causing problems and you rather want to activate it yourself when it is needed or you want to use it you can remove it from the ~System/Library/Fonts folder. Drag the font to the desktop to make a copy first. Next trash the font file. Enter your admin password end you're done. If a font is needed by the system it gets restored automatically and you get a notification like "The system font 'HelveticaNeue.dfont' had been restored. This font was removed. Mac OS X needs this font to display text onscreen."
If you don't use FontExplorer you can use Onyx to clean font caches when you are done clearing out unwanted fonts. Always reboot afterwards.
Hope this helps.

Adobe InDesign cs5 crashes every time try to save, save as or export

I've got adobe InDesign (cs5 version), and every time I try to save, save as or export a file, the InDesign window closes or crashes. This is very frustrating as I have a project which needs to be completed in the next two days using InDesign. Help!

Try reseting the preferences.
or delete Mark II folder from the location
Windows 7/Vista: C:\ProgramData\Adobe\SING\Mark II
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II
It will fix this..
This problem is pretty definitely not SING, so deleting the Mark II folder is not going to help. (It wont't hurt, though!)
Resetting prefrences is always a good thing to try.
I suspect it is a corrupt story thread of some sort. Moving pages to a new document, exporting stories to IDML, copying the file and deleting pages until the problem goes away...those are things I would try.

InDesign CS5 Crash On Updating Links (Windows 7)

Upon opening an InDesign CS5 file, if it finds updated links, it freezes before fully completing the updating process. I then have to force-close InDesign (using Ctrl-Alt-Del). When I then relaunch InDesign, the file opens with no problems and the links have been updated correctly. This happens every time there is any kind of updated link. Brand new document, created yesterday, from scratch, in CS5. Brand new installation of both Windows 7 (32-bit) and CS5 suite. Intel core duo, 2GB of RAM, 900GB of free disk space on a 1TB drive. Suggestions most welcome.

The good news is: as of today I have switched over to an "all PDF" workflow for all vector graphics that I bring into InDesign, for all current projects starting today. It was a bit of a pain to convert my entire 150-page document with 220 EPS links over to PDF, but now that it is done it is working very nicely and we are finally "up to date" after jettisoning the evidently dog-eared EPS format.
As you suggested, I am importing multi-page PDF, and then selecting the individual pages in the InDesign Import options.
The bad news is that the InDesign is *still* crashing when updating links (which are now to PDF files and no longer EPS). As before, this problem goes away if I set Display preferences for vector graphics to "Proxy" rather than "High Resolution." Because of various deadlines, and because this is not a fatal problem and has a workaround, I am going to ignore the issue for a while and try to get some actual work done.
Thank you however for the very helpful suggestions.

InDesign CS5 - Crash upon Opening CS2 docs

I've just upgraded to Windows 7 OS, and have installed the Adobe CS5 creative suite. (Upgraded from CS2)
I'm having problems opening approximately half of my previously-saved ID CS2 files. Within 5-10 seconds of attempting to open these files with CS5, I get the following error message:
Adobe InDesign CS5 has stopped Working
- Check onlinle for a solution and close the program (which appears to do nothing)
- Close the program
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 7.0.0.355
Application Timestamp: 4bad00be
Fault Module Name: TEXT.RPLN
Fault Module Version: 7.0.0.355
Fault Module Timestamp: 4bad079b
Exception Code: c0000005
Exception Offset: 001ca808
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Anyone else having this problem? I've tried opening the doc with two different PCs (both running CS5), but the same thing happens.

Corinne,
I used to work for Adobe in Seattle, so had some pretty good contacts on the InDesign team and sent them a message on Facebook. Most of their suggestions were/are what have already been covered here in this thread. So what I finally did was open up a Tech Support call. I'm too lazy to re-install CS4 on my machine to try and get my files to work. On the tech support call, the technician opened up an Adobe Connect Session so he could see my desktop and see what was happening. I tried opening one of the CS4 files that was broken and got the dreaded "InDesign CS5 has Stopped Working" with the only option being to close the program.
After that, the tech asked me to upload the file so he could work on it on his end.
When he tried to open it, he got the same thing and his determination was that something (likely a font or some 3rd party plug-in) was corrupted.
Here's what he did and how he fixed it:
Open file in CS5 - CRASH
Open file in CS4 - Works
Try to export file as .idml file in CS4 - CRASH
Try to change formatting, etc in CS4 - CRASH
At this point since I'm not running any 3rd Party plug-ins, he determined that it was a corrupted font (Pristina) that was causing the issue.
He copied all the elements over to a new ID CS5 file without any formatting using Times New Roman as the only font in the file
Resave and upload back to me
The new file opens just fine in CS5
SO if you're having a similar issue, you may want to open the file in CS2 and try copying sections of the document into a new document and saving that out. The tech said that they always use Times New Roman as the font to test with . . .
This is not the most elegant solution, but it DOES keep all your information and while my documents were all less than 25 pages, I was happy to just reformat without having to go back and recreate them from scratch. He said that for some reason CS4 was not seeing the corruption, but CS5 caught it immediately upon opening. I'm hoping the ID team is listening to this and figures out a solution for opening corrupted files. I've emailed my contacts there and told them I'd be happy to give them files to test with. No reply as of yet.
If you're interested, call Tech Support, the guys on the other end are fabulous!!! I even called back two days later with another file that was doing the same thing and happened to get the same tech. He knew exactly what to do and in less than 30 minutes was back up and running!
Hope this helps!
John

Can anyone help with isolating the cause of an InDesign CS5 crash? It's intermittent...

Hi All,
I've got a client that's running into an intermittent crashing problem with InDesign. Ordinarily "intermittent" points to hardware, but we wanted to rule out bad software first, especially as InDesign is the ONLY application that's crashing on this system.   The crashing doesn't seem to correspond to any given task that's executed within InDesign either. This is an iMac 2.5 GHz Intel Core i5 (mid 2011 model), 8 GB of RAM. Original this iMac was running Snow Leopard with InDesign CS5 (7.0.4), and crashing fequently then. For numerous reasons including the crashing we did an erase and install of the OS, this time installing 10.8.2, and a fresh install of CS5 and ran all updates from Adobe (to 7.0.4), and then ran a Disk Permissions repair (we have not updated to 10.8.3 due to reports I've seen of more crashing with InDesign CS5). Fonts and InDesign application support files from ~/Library were migrated over manually, but no other user data. The crashing occurs within two user accounts on this fresh OS (one of which was created to troubleshoot with as a clean environment) so isn't likely user account related but due to fonts that may not be confirmed. Being that it's intermittent it's been quite hard to track down. Linotype Font Explorer is installed on this system and I have just now disabled the font activation plugins in case that is part of the problem here; haven't had a chance yet to let the system run without those to see if the problem is resolved. Two recent crash logs (below) show different activity causing the crash (I've included thread 0 only, but can post more if requested; my experience has been that thread 0 will usually give you what you need, but given that we're seeing different cuases here I'm at a loss). We have tried fresh RAM in the system in case this was related to bad memory, and that made no difference. Font caches for both applications and the OS have been cleared and fonts showing any missing printer font files have been disabled. Any help would be greatly apprecaited.
Many thanks,
Mike
Log 1:
Process:         Adobe InDesign CS5 [11565]
Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier:      com.adobe.InDesign
Version:         7.0.4.553 (7040)
Code Type:       X86 (Native)
Parent Process: launchd [238]
User ID:         501
Date/Time:       2013-05-02 12:45:38.327 -0700
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
VM Regions Near 0x4:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.InDesign.Links                0x11da9cfd 0x11d39000 + 462077
1   com.adobe.InDesign.Links                0x11dad857 0x11d39000 + 477271
2   com.adobe.InDesign.Links                0x11dabcc0 0x11d39000 + 470208
3   com.adobe.InDesign.Links                0x11da96b9 0x11d39000 + 460473
4   DataBaseLib.dylib                       0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
5   ObjectModelLib.dylib                    0x01063b80 0x1038000 + 179072
6   ObjectModelLib.dylib                    0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
7   DataBaseLib.dylib                       0x010ce158 0x10c9000 + 20824
8   com.adobe.InDesign.Links                0x11d7b093 0x11d39000 + 270483
9   com.adobe.InDesign.Links                0x11d7d991 0x11d39000 + 280977
10 com.adobe.InDesign.Links                0x11d8ee5a 0x11d39000 + 351834
11 com.adobe.InDesign.Links                0x11d9f17f 0x11d39000 + 418175
12 com.adobe.InDesign.Links                0x11da016e 0x11d39000 + 422254
13 com.adobe.InDesign.Links                0x11d78258 0x11d39000 + 258648
14 com.adobe.InDesign.Links                0x11e05bbc GetPlugIn + 191420
15 com.adobe.InDesign.Links                0x11e05836 GetPlugIn + 190518
16 com.adobe.InDesign.Document Framework          0x0d937a85 0xd936000 + 6789
17 com.adobe.InDesign.Document Framework          0x0d937b75 0xd936000 + 7029
18 com.adobe.InDesign.AppFramework          0x0bbb60ed GetPlugIn + 201661
19 com.adobe.InDesign.Links                0x11d71025 0x11d39000 + 229413
20 com.adobe.InDesign.Links                0x11d70d6c 0x11d39000 + 228716
21 ObjectModelLib.dylib                    0x01062640 0x1038000 + 173632
22 ObjectModelLib.dylib                    0x010651bb 0x1038000 + 184763
23 com.adobe.InDesign.Document Framework          0x0d9d0ed0 0xd936000 + 634576
24 com.adobe.InDesign.Links                0x11dc53f8 0x11d39000 + 574456
25 com.adobe.InDesign.Document Framework          0x0d937a85 0xd936000 + 6789
26 com.adobe.InDesign.Document Framework          0x0d937b75 0xd936000 + 7029
27 com.adobe.InDesign.AppFramework          0x0bbb60ed GetPlugIn + 201661
28 PublicLib.dylib                         0x01161d6c UIDList::ReadWrite(IPMStream*, UIDList::EXferType) + 204
29 PublicLib.dylib                         0x01161f50 UIDList::ReadWriteXferReference(IPMStream*) + 32
30 com.adobe.InDesign.Links                0x11db2d49 0x11d39000 + 499017
31 ObjectModelLib.dylib                    0x01062640 0x1038000 + 173632
32 ObjectModelLib.dylib                    0x01065ab5 0x1038000 + 187061
33 com.adobe.InDesign.Document Framework          0x0d9d13ec 0xd936000 + 635884
34 com.adobe.InDesign.Document Framework          0x0d9d0c1e 0xd936000 + 633886
35 com.adobe.InDesign.Generic Page Item          0x117a0a86 GetPlugIn + 149142
36 PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
37 com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
38 com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
39 com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
40 PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
41 com.adobe.InDesign.Document Framework          0x0d952c6d 0xd936000 + 117869
42 PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
43 com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
44 com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
45 com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
46 PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
47 PublicLib.dylib                         0x01163cd1 CompoundSequenceCmd::Do() + 369
48 PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
49 com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
50 com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
51 com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
52 PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
53 com.adobe.InDesign.AppFramework          0x0bb83bef 0xbb60000 + 146415
54 PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
55 com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
56 com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
57 com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
58 PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
59 com.adobe.InDesign.AppFramework          0x0bb83bef 0xbb60000 + 146415
60 PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
61 com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
62 com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
63 com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
64 PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
65 com.adobe.InDesign.Widgets              0x0e99304b GetPlugIn + 211323
66 com.adobe.InDesign.Widgets              0x0e996386 GetPlugIn + 224438
67 com.adobe.InDesign.Widgets              0x0e995fc0 GetPlugIn + 223472
68 PublicLib.dylib                         0x0117982b CScrapSuite_Extensible::Paste(IClipboardController*, IControlView*, short) + 219
69 com.adobe.InDesign.Application UI          0x0d3d1ff4 0xd3af000 + 143348
70 com.adobe.InDesign.Application UI          0x0d3d2f05 0xd3af000 + 147205
71 com.adobe.InDesign.Application UI          0x0d3d0abc 0xd3af000 + 137916
72 com.adobe.InDesign.Application UI          0x0d433632 GetPlugIn + 217730
73 com.adobe.InDesign.Actions              0x13d30de3 GetPlugIn + 11699
74 com.adobe.InDesign.Actions              0x13d1eccc 0x13d1d000 + 7372
75 WidgetBinLib.dylib                      0x02880334 MDefaultEH::KeyboardShortcut(IEvent*) + 484
76 WidgetBinLib.dylib                      0x0287fb34 CDefaultEH::KeyDown(IEvent*) + 148
77 WidgetBinLib.dylib                      0x02880133 MDefaultEH::KeyDown(IEvent*) + 163
78 PublicLib.dylib                         0x01184bee CEventDispatcher::DispatchToEventHandlers(IEvent*) + 222
79 PublicLib.dylib                         0x011846a8 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24
80 com.adobe.InDesign.Application UI          0x0d446b99 GetPlugIn + 296937
81 com.adobe.InDesign.Application UI          0x0d4445dc GetPlugIn + 287276
82 com.apple.HIToolbox                     0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
83 com.apple.HIToolbox                     0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
84 com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
85 com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88
86 com.apple.HIToolbox                     0x998178b2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2392
87 com.apple.HIToolbox                     0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
88 com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
89 com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88
90 com.apple.HIToolbox                     0x997d9077 SendTSMEvent + 75
91 com.apple.HIToolbox                     0x997d8b0b SendUnicodeTextAEToUnicodeDoc + 745
92 com.apple.HIToolbox                     0x997d8704 TSMKeyEvent + 980
93 com.apple.HIToolbox                     0x998281e5 TSMProcessRawKeyEvent + 3102
94 com.apple.HIToolbox                     0x99868ec5 HandleCompatibilityKeyEvent + 323
95 com.apple.HIToolbox                     0x997e0aba HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 7318
96 com.apple.HIToolbox                     0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
97 com.apple.HIToolbox                     0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
98 com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
99 com.apple.HIToolbox                     0x997e37ca SendEventToEventTargetWithOptions + 94
100 com.apple.HIToolbox                     0x9981738c ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1074
101 com.apple.HIToolbox                     0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
102 com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
103 com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88
104 com.adobe.InDesign.AppFramework          0x0bb62fd5 0xbb60000 + 12245
105 com.adobe.InDesign.AppFramework          0x0bb884fa GetPlugIn + 14282
106 com.adobe.InDesign                      0x0000288b main + 187
107 com.adobe.InDesign                      0x000027a6 start + 54
Log 2:
Process:         Adobe InDesign CS5 [745]
Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier:      com.adobe.InDesign
Version:         7.0.4.553 (7040)
Code Type:       X86 (Native)
Parent Process: launchd [142]
User ID:         501
Date/Time:       2013-05-07 15:00:42.593 -0700
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.InDesign.Text                 0x0ff26f59 GetPlugIn + 1072585
1   com.adobe.InDesign.Text                 0x0ff2c0eb GetPlugIn + 1093467
2   com.adobe.InDesign.Text                 0x0ff2c1ef GetPlugIn + 1093727
3   com.adobe.InDesign.Text                 0x0ff2c2c7 GetPlugIn + 1093943
4   DataBaseLib.dylib                       0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
5   ObjectModelLib.dylib                    0x01063b80 0x1038000 + 179072
6   ObjectModelLib.dylib                    0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
7   DataBaseLib.dylib                       0x010ce158 0x10c9000 + 20824
8   com.adobe.InDesign.Text                 0x0ff2e909 GetPlugIn + 1103737
9   com.adobe.InDesign.Text                 0x1004932e GetPlugIn + 2261406
10 com.adobe.InDesign.Text                 0x0fe3fcba GetPlugIn + 125738
11 com.adobe.InDesign.Text                 0x0fe400ff GetPlugIn + 126831
12 com.adobe.InDesign.Text                 0x0fec3876 GetPlugIn + 665318
13 PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
14 com.adobe.InDesign.Utilities            0x0ce3baa3 0xce3a000 + 6819
15 com.adobe.InDesign.Utilities            0x0ce3bccc 0xce3a000 + 7372
16 com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
17 com.adobe.InDesign.AppFramework          0x0bb6cf11 0xbb60000 + 53009
18 com.adobe.InDesign.AppFramework          0x0bb62f0e 0xbb60000 + 12046
19 com.adobe.InDesign.AppFramework          0x0bb884fa GetPlugIn + 14282
20 com.adobe.InDesign                      0x0000288b main + 187
21 com.adobe.InDesign                      0x000027a6 start + 54

Thanks, Peter.
The "link related" and "text related" crashes were what I interpretted here, too, though I'm at a loss on how to proceed given that this is a fresh system and applications. This is happening with multiple InDesign projects in a design office environment where many others work on the same files and none of the other computers are having problems with these files. I've removed the same files listed (thank you for those) before and did so effectively with creating the new user account to test with, but it had no effect. I just tried again though, as these files could easily have becone corrupt again if they were being written to when InDesign crashed. Will let you know if that makes any difference. I've also gone through and completely cleaned out the fonts again and once more cleared the font caches. If need be I'll reboot this system into safe mode and try that way.
Best,
Mike

InDesign CS5 crashes when I try to do anything with a certain 5 pages in document (even scroll past)

I'm having issues with five pages within an InDesign document.
I was trying to export a document to PDF, but a couple of images weren't showing up on a couple of pages. So I tried exporting to PDF in a couple of different ways to see if that would help. It didn't. Instead, InDesign started crashing constantly. Turning Preflight off helped with that, and I was able to clear out any other potential problems (potentially problematic PDFs placed in the document, .eps images). I tried exporting as .idml, but it created 4 kb files that couldn't be opened; I think InDesign was crashing before the file could finish exporting. Now that I can get the document open for extended periods of time, I've tried exporting as a .idml file again, and it gets to 83% complete and doesn't finish.
I started trying to export as PDF again, and by exporting parts of the document, I was able to narrow the problem down to pages 162-166. I don't know what's different about these pages. I have the PDF that I managed to export successfully before it started crashing constantly (the one with the missing images--and to clarify, these missing images aren't on any of the problem pages, so it appears to be an unrelated issue), and from looking at those pages, I can't see what the issue is.
p. 162 - text and a table
p. 163 - text and an image
p. 164 - text
p. 165 - text and an image
p. 166 - text
I can't even scroll past these pages. Even in the Pages sidebar. It crashes. Here is the crash log from when I tried to scroll past. http://pastebin.com/B7ax4cAx
Here's a crash report for when I try to export those pages to PDF: http://pastebin.com/E6dA1igA
I'm using CS5 on OS X 10.5.8. When I started having these problems, I realized that I hadn't updated InDesign in awhile, so I updated to the latest. I'm using 7.0.4 now.

Try reseting the preferences.
or delete Mark II folder from the location
Windows 7/Vista: C:\ProgramData\Adobe\SING\Mark II
Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II
It will fix this..
This problem is pretty definitely not SING, so deleting the Mark II folder is not going to help. (It wont't hurt, though!)
Resetting prefrences is always a good thing to try.
I suspect it is a corrupt story thread of some sort. Moving pages to a new document, exporting stories to IDML, copying the file and deleting pages until the problem goes away...those are things I would try.

InDesign CS5 crashes when trying to export a PDF and/or a Warning dialog box appears!

Just bought a new macbook pro 15" non retina the other day and the SAME version of InDesign CS5 that was running on my 2010 iMac is now crashing each time I get a Warning dialog box and/or try exporting a PDF?!??!?! How was this NOT an issue before and now is??? Running the same Lion 10.7.4 as well....
Holding the alt key while deleting a page does help it not prompt the warning dialog box, but no help to exporting a pdf...
So guessing this is a Apple issue and we need an update or??
I am only using Fontbook and have NOT even added any new fonts yet, practically bare bones mac still with just CS5...
What is also weird is that the warning dialog boxes are always BLANK and have no text on them, like there is a font issue??
I've cleared the system font cache, reset InDesign prefs, reset PRAM and NVRAM, re-installed InDesign and updated to 7.0.4...
This is madness....please help me in the name of all that is good.
Crash:
http://pastebin.com/DYv0vwNQ

figured it out:
- power off mac and turn back on while holding down Command + R (dont do it on an external keyboard just to be safe)
- choose the re-install Lion option (I'm sure there is another way to re-install Lion, this is just the way I did it, not saying its the best or only method)
- DO NOT INSTALL MACBOOK (Mid 2012) Software Update 1.0 - THIS SCREWS ADOBE UP!

Adobe Illustrator and InDesign CS5 crash when trying to place images. Happens around 5+ times a day.

Hi there
This Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report. Can also provide crash reports from the Console if useful.
Thanks!
EtreCheck version: 2.0.6 (91)
Report generated 28 October 2014 13:33:49 GMT
Hardware Information: ℹ️
    iMac (21.5-inch, Late 2013) (Verified)
    iMac - model: iMac14,1
    1 2.7 GHz Intel Core i5 CPU: 4-core
    8 GB RAM Upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
    Intel Iris Pro -
        S22D300 spdisplays_1080p
        iMac 1920 x 1080
System Software: ℹ️
    OS X 10.9.5 (13F34) - Uptime: one day 4:4:52
Disk Information: ℹ️
    APPLE HDD ST1000LM024 disk0 : (1 TB)
    S.M.A.R.T. Status: Verified
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / [Startup]: 999.35 GB (848.81 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple, Inc. Keyboard Hub
        Apple Inc. Apple Keyboard
    EPSON EPSON Scanner
    Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
    [loaded]    com.adobe.CS5ServiceManager.plist Support
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist Support
    [invalid?]    com.adobe.SwitchBoard.plist Support
    [running]    com.backblaze.bzserv.plist Support
    [loaded]    com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist Support
    [loaded]    com.adobe.ARM.[...].plist Support
    [running]    com.backblaze.bzbmenu.plist Support
    [not loaded]    com.spotify.webhelper.plist Support
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    MagicPrefs 2 (48)    Application (/Users/[redacted]/.Trash/MagicPrefs 2 (48).app)
    Spotify    Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
    AdobePDFViewer: Version: 9.5.5 Support
    Default Browser: Version: 537 - SDK 10.9
    SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
    Backblaze Backup Support
    Flash Player Support
    Growl Support
Time Machine: ℹ️
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 999.35 GB Disk used: 150.53 GB
    Destinations:
        TimeMachine [Network]
        Total size: 599.66 GB
        Total number of backups: 52
        Oldest backup: 2014-07-03 13:25:07 +0000
        Last backup: 2014-10-28 12:28:22 +0000
        Size of backup disk: Adequate
            Backup size 599.66 GB > (Disk used 150.53 GB X 3)
Top Processes by CPU: ℹ️
         2%    WindowServer
         1%    Adobe Photoshop CS5
         0%    bzfilelist
         0%    bzbmenu
         0%    fontd
Top Processes by Memory: ℹ️
    1.31 GB    Adobe Photoshop CS5
    610 MB    Adobe InDesign CS5
    490 MB    firefox
    292 MB    Finder
    215 MB    WindowServer
Virtual Memory Information: ℹ️
    90 MB    Free RAM
    3.19 GB    Active RAM
    3.28 GB    Inactive RAM
    996 MB    Wired RAM
    10.36 GB    Page-ins
    192 MB    Page-outs

Thanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem.

InDesign CS5 crashes on close

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