InDesign CS5 crashing on launch due to font auto-activator issue

I was having a problem where all the jobs I had been collecting would no longer open in InDesign CS5 without crashing on startup. Just found out today it has to do with the new feature in CS5 that reads fonts from your "Document Fonts" folder. Once I renamed the folder the files started opening up just fine again. Is there a way to disable that feature in InDesign, or has anyone else found another workaround that doesn't involve renaming the folder on every job I collect?
I'm sure it's a known issue by now, but I didn't see anything come up when I did a search.

Same problem here. Whenever I want to open a packaged InDesign document which includes a Document Fonts folder containing some fonts which are identical to my system fonts (10.7.3 in my case) InDesign hangs. The best way to avoid these problems is to clean all system font folders and start managing fonts yourself. Check what fonts are needed for a certain document, avoid using fonts installed by the system. Although it is very generous from Apple, Adobe and Microsoft to give us a lot of fonts for free it is wise to manage them yourself. Check the following font locations:
~Library/Fonts
~System/Library/Fonts
~User/Library/Fonts (first make the Library visible: from within Terminal type the following command and press Return: chflags nohidden ~/Library)
Remove all fonts installed by Adobe (109 fonts) and Microsoft (154 fonts) to a differrent location. I manage them with FontExplorer 3.0 but you are ofcourse free to use any other font manager you prefer. Clear out any system font which is not needed by the system. Make sure the removed fonts can be enabled when needed. In FontExplorer you can create a set like 'Adobe CS5 Fonts' and put all Adobe fonts in there. This also counts for Apple system fonts which you remove. Create a new set in FontExplorer and call it OS Lion Fonts for example and move all fonts in there. I'd like to point out that I choose to manage fonts myself and I keep FontExplorer's capabilities to organaise fonts turned off (Preferences > Advanced > Organise font files). This way the Finder structure I use to manage my fonts (which is by foundry/designer) is maintained.
Clearing all unneeded fonts keeps the font list short and uncluttered which makes it easy to select fonts in InDesign or any other app. When you are designing things you want to make a selection of fonts you want to use in advance so keeping a lot of fonts available to the system is pointless in my opinion anyway.
Also, this process gets rid of a lot of fonts which you don't use/need  like Chinese or whatever other language fonts. It shortens the font list dramatically. Setup font auto activation/deactivation so that fonts are disabled automatically after reboot or when you close a document to prevent the font list from growing out of proportions.
Below is the list of fonts which I keep installed/enabled by default in my ~System/Library/Fonts folder:
Apple Color Emoji.ttf
Apple Symbols.ttf
AppleGothic.ttf
Courier.dfont
Geneva.dfont
HelveLTMM
Helvetica LT MM
Helvetica.dfont
HelveticaNeue.dfont
HelveticaNeueDeskUI.ttc
Keyboard.ttf
LastResort.ttf
LucidaGrande.ttc
MarkerFelt.ttc
Menlo.ttc
Monaco.dfont
Symbol.ttf
Times LT MM
Times.dfont
TimesLTMM
ZapfDingbats.ttf
I haven't checked Times yet but I think it can be disabled. If you think Times is causing problems and you rather want to activate it yourself when it is needed or you want to use it you can remove it from the ~System/Library/Fonts folder. Drag the font to the desktop to make a copy first. Next trash the font file. Enter your admin password end you're done. If a font is needed by the system it gets restored automatically and you get a notification like "The system font 'HelveticaNeue.dfont' had been restored. This font was removed. Mac OS X needs this font to display text onscreen."
If you don't use FontExplorer you can use Onyx to clean font caches when you are done clearing out unwanted fonts. Always reboot afterwards.
Hope this helps.

Similar Messages

  • InDesign CS5 Crashing on Launch

    Hello,
    InDesign CS5 Hangs on launch at "Calling Late Initializers"
    Has been fine, just started doing it.
    Win7 64 generates the following error report
    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    InDesign.exe
      Application Version:    7.0.4.553
      Application Timestamp:    4d890440
      Fault Module Name:    Public.dll
      Fault Module Version:    7.0.4.553
      Fault Module Timestamp:    4d8903ca
      Exception Code:    c0000005
      Exception Offset:    000deed2
    Any insight is greatly appreciated. I read the threads I could find and all I could see to try was changing permissions on the appdata/local/adobe dir, but that didn't do anything. Also trashed preferences.
    Thanks

    YOu said that it has worked before so any chages you made , like installing som enew software or updating the app.
    Also check after trashing the prefs manually :
    These are normally hidden files, so you will need to set your system to show them. They will be found in various places depending on the OS, and the version of InDesign.
    InDesign Defaults:
    Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InDesign\<Version #>\<language>\ (Note: Prior to version 6 [CS4] the language folder is not used).
    Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).
    InDesign SavedData:
    Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).
    Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

  • Indesign CS5 crashing on launch if another CS5 app is open

    This actually seems to be affecting the entire CS5 suite installed on a Windows XP computer.
    If one CS5 app is open eg. Indesign, when trying to open another eg. Illustrator, the app crashes with a memory write error.
    It happens with any combination of CS5 app: Indesign + Photoshop, Photoshop + Dreamweaver etc
    The Stack Back Trace for Indesign and Illustrator all reference similar items: dvaui__drawbot__OSSurfaceInterface__GetOutputGraphics and gdiplus. But Photoshop just references gdiplus amongst others. I've pasted them below.
    Indesign:
    *----> Stack Back Trace <----*
    WARNING: Stack unwind information not available. Following frames may be wrong.
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5\dvaui.dll -
    ChildEBP RetAddr  Args to Child             
    0012ea3c 4ec5f008 00000370 03333780 0e01e93c gdiplus!GdipLoadImageFromStream+0x263
    0012ea58 4ed29b6a 0e01e93c 14af8fd8 00000371 gdiplus!GdipCreateFromHDC+0x83e
    0012eab0 4ed29d1f 00001e00 14af8fc0 14b08980 gdiplus+0xd9b6a
    0012eb00 4ecc8f74 00000001 14af8fc0 14b08980 gdiplus+0xd9d1f
    0012eb24 4ec8da97 00000371 0012ec84 00000371 gdiplus!GdipCreateBitmapFromGdiDib+0xb6cb
    0012eb38 4ec5eec9 00000000 00000012 00000371 gdiplus!GdipReleaseDC+0x175
    0012eb60 4ec6114c 00000000 00000012 00000371 gdiplus!GdipCreateFromHDC+0x6ff
    0012eb94 4ec5f54a 00000012 00000000 00000371 gdiplus!GdipGetImageHeight+0x1152
    0012ebb8 4ec6103b 00000012 00000000 00000371 gdiplus!GdipCreateFromHDC+0xd80
    0012ebdc 4ec60fdb 14af8a78 00000371 0012ed34 gdiplus!GdipGetImageHeight+0x1041
    0012ed3c 4ecaa564 14aed468 0012ee60 03333dc0 gdiplus!GdipGetImageHeight+0xfe1
    0012edb0 4ec60965 14af8980 0012ee60 03333f40 gdiplus!GdipSetStringFormatLineAlign+0x1210
    0012f20c 4ec602ed 0012f284 14abd7a0 00000003 gdiplus!GdipGetImageHeight+0x96b
    0012f2c0 4ed041ad 00000000 033321a4 00000000 gdiplus!GdipGetImageHeight+0x2f3
    0012f314 4ece23bc 00000002 0012f324 00000000 gdiplus+0xb41ad
    0012f32c 4ecf1c2a 14abd7a0 00000000 00000000 gdiplus!GdipCreateBitmapFromGdiDib+0x24b13
    0012f35c 4ecf1ca5 149f0a08 14abd7a0 00000000 gdiplus!GdipDrawImage+0xb1
    0012f378 133f7345 149f0a08 14abd7a0 00000000 gdiplus!GdipDrawImageI+0x28
    00000000 00000000 00000000 00000000 00000000 dvaui!dvaui__drawbot__OSSurfaceInterface__GetOutputGraphics+0x3695
    Illustrator:
    Illustrator:
    *----> Stack Back Trace <----*
    WARNING: Stack unwind information not available. Following frames may be wrong.
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\dvaui.dll -
    ChildEBP RetAddr  Args to Child             
    0013e9c8 4ec5f008 000004ce 03203780 192e9d48 gdiplus!GdipLoadImageFromStream+0x263
    0013e9e4 4ed29b6a 192e9d48 0a8f3670 000004cf gdiplus!GdipCreateFromHDC+0x83e
    0013ea3c 4ed29d1f 00001e00 0a8f3658 0a9031d0 gdiplus+0xd9b6a
    0013ea8c 4ecc8f74 00000001 0a8f3658 0a9031d0 gdiplus+0xd9d1f
    0013eab0 4ec8da97 000004cf 0013ec10 000004cf gdiplus!GdipCreateBitmapFromGdiDib+0xb6cb
    0013eac4 4ec5eec9 00000000 0000000e 000004cf gdiplus!GdipReleaseDC+0x175
    0013eaec 4ec6114c 00000000 0000000e 000004cf gdiplus!GdipCreateFromHDC+0x6ff
    0013eb20 4ec5f54a 0000000e 00000000 000004cf gdiplus!GdipGetImageHeight+0x1152
    0013eb44 4ec6103b 0000000e 00000000 000004cf gdiplus!GdipCreateFromHDC+0xd80
    0013eb68 4ec60fdb 0a8e6488 000004cf 0013ecc0 gdiplus!GdipGetImageHeight+0x1041
    0013ecc8 4ecaa564 03205250 0013edec 03203dc0 gdiplus!GdipGetImageHeight+0xfe1
    0013ed3c 4ec60965 0a8e6390 0013edec 03203f40 gdiplus!GdipSetStringFormatLineAlign+0x1210
    0013f198 4ec602ed 0013f210 0a8c8d88 00000003 gdiplus!GdipGetImageHeight+0x96b
    0013f24c 4ed041ad 00000000 032021a4 00000000 gdiplus!GdipGetImageHeight+0x2f3
    0013f2a0 4ece23bc 00000002 0013f2b0 00000000 gdiplus+0xb41ad
    0013f2b8 4ecf1c2a 0a8c8d88 00000000 3f800000 gdiplus!GdipCreateBitmapFromGdiDib+0x24b13
    0013f2e8 4ecf1ca5 05330988 0a8c8d88 00000000 gdiplus!GdipDrawImage+0xb1
    0013f304 07ed7205 05330988 0a8c8d88 00000000 gdiplus!GdipDrawImageI+0x28
    00000001 00000000 00000000 00000000 00000000 dvaui!dvaui__drawbot__OSSurfaceInterface__GetOutputGraphics+0x3605
    Photoshop:
    Photoshop:
    *----> Stack Back Trace <----*
    WARNING: Stack unwind information not available. Following frames may be wrong.
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe Photoshop CS5\AdobeOwl.dll -
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe -
    ChildEBP RetAddr  Args to Child             
    0012e1d8 4ec5f008 000000c0 0d4496b8 192eadc8 gdiplus!GdipCreateFromHDC+0xcb3
    0012e1f4 4ed29b6a 192eadc8 0d4496b8 000000c0 gdiplus!GdipCreateFromHDC+0x83e
    0012e24c 4ed29d1f 00001e00 0d448618 0d458538 gdiplus+0xd9b6a
    0012e29c 4ecc8f74 00000001 0d448618 0d458538 gdiplus+0xd9d1f
    0012e2c0 4ec8da97 000004e2 0012e420 000004e2 gdiplus!GdipCreateBitmapFromGdiDib+0xb6cb
    0012e2d4 4ec5eec9 00000000 0000000d 000004e2 gdiplus!GdipReleaseDC+0x175
    0012e2fc 4ec6114c 00000000 0000000d 000004e2 gdiplus!GdipCreateFromHDC+0x6ff
    0012e330 4ec5f54a 0000000d 00000000 000004e2 gdiplus!GdipGetImageHeight+0x1152
    0012e354 4ec6103b 0000000d 00000000 000004e2 gdiplus!GdipCreateFromHDC+0xd80
    0012e378 4ec60fdb 0d448490 000004e2 0012e4d0 gdiplus!GdipGetImageHeight+0x1041
    0012e4d8 4ecaa564 0d458628 0012e5fc 063e3dc0 gdiplus!GdipGetImageHeight+0xfe1
    0012e54c 4ec60965 0d448398 0012e5fc 063e3f40 gdiplus!GdipSetStringFormatLineAlign+0x1210
    0012e9a8 4ec602ed 0012ea20 0d433268 00000003 gdiplus!GdipGetImageHeight+0x96b
    0012ea5c 4ed041ad 00000000 063e21a4 00000000 gdiplus!GdipGetImageHeight+0x2f3
    0012eab0 4ece23bc 00000002 0012eac0 00000000 gdiplus+0xb41ad
    0012eac8 4ecf1c2a 0d433268 00000000 00000000 gdiplus!GdipCreateBitmapFromGdiDib+0x24b13
    0012eaf8 4ecf1ca5 0d448340 0d433268 00000000 gdiplus!GdipDrawImage+0xb1
    0012eb14 02c96efd 0d448340 0d433268 00000000 gdiplus!GdipDrawImageI+0x28
    0012eb88 02c96f4e f9011a53 00000001 0012eba4 AdobeOwl!OWLDebugPrintWidgetInfo+0x98ee
    0012ebb4 02c4f88e f9011a53 0012ec8c f5abf5d4 AdobeOwl!OWLDebugPrintWidgetInfo+0x993f
    0012ec40 02c96def 00000014 f9011a53 00000000 AdobeOwl!DllMain+0x1c484
    0012ec60 02c4feb5 00000014 f9011a53 00000000 AdobeOwl!OWLDebugPrintWidgetInfo+0x97e0
    0012eca0 7e418734 00031112 00000014 f9011a53 AdobeOwl!DllMain+0x1caab
    0012eccc 7e418816 02c4fe38 00031112 00000014 USER32!GetDC+0x6d
    0012ed34 7e42a013 00000000 02c4fe38 00031112 USER32!GetDC+0x14f
    0012ed64 7e42a039 02c4fe38 00031112 00000014 USER32!IsWindowUnicode+0xa1
    0012ed84 005a5a23 02c4fe38 00031112 00000014 USER32!CallWindowProcW+0x1b
    00000000 00000000 00000000 00000000 00000000 Photoshop+0x1a5a23
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    I'm asuming it's a graphics issue, maybe the card itself, or the driver - although it's the latest driver that works on other systems. Maybe a font issue? Although the exact same fonts were used on another computer with no issues.
    Any help would be greatly appreciated.
    Thanks

    I'm asuming it's a graphics issue, maybe the card itself, or the driver - although it's the latest driver that works on other systems. Maybe a font issue? Although the exact same fonts were used on another computer with no issues.
    It does look graphics-related. I don't have any grand ideas.
    CS5 and XP are long in the tooth, too, which makes this sort of thing hard to debug.
    Are you running the latest CS5 update, 7.0.4.553?
    Have you tried backing out to the not-latest graphics card driver?
    What card and driver and what version? Did you get it from the vendor or from Microsoft?
    Have you tried a new user account on your system?

  • InDesign CS5 won't launch on Mac OS 10.8.3

    InDesign CS5 won't launch on Mac OS 10.8.3

    Hi Peter:
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    Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Identifier:      com.adobe.InDesign
    Version:         7.0.4.553 (7040)
    Code Type:       X86 (Native)
    Parent Process:  launchd [135]
    User ID:         501
    Date/Time:       2013-12-05 06:10:25.960 -0500
    OS Version:      Mac OS X 10.8.3 (12D78)
    Report Version:  10
    Interval Since Last Report:          130752 sec
    Crashes Since Last Report:           3
    Per-App Interval Since Last Report:  50 sec
    Per-App Crashes Since Last Report:   3
    Anonymous UUID:                      BB417D8B-149A-973E-8589-EDF00425A8E0
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    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000038
    VM Regions Near 0x38:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
        __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
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    1   dyld                                    0x8fee24d3 NSLinkModule + 102
    2   libdyld.dylib                           0x924da303 NSLinkModule + 87
    3   com.adobe.InDesign.Font Manager          0x10315bc8 TINglue_version + 792
    4   com.adobe.InDesign.Font Manager          0x103165cf TIN_Startup + 177
    5   com.adobe.InDesign.Font Manager          0x1029c109 GetPlugIn + 17705
    6   ObjectModelLib.dylib                    0x010511b1 0x1038000 + 102833
    7   ObjectModelLib.dylib                    0x01051acb 0x1038000 + 105163
    8   ObjectModelLib.dylib                    0x01060386 0x1038000 + 164742
    9   ObjectModelLib.dylib                    0x01070c0d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23101
    10  ObjectModelLib.dylib                    0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
    11  com.adobe.InDesign                      0x00002822 main + 82
    12  com.adobe.InDesign                      0x000027a6 start + 54
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x96a3b9ae kevent + 10
    1   libdispatch.dylib                       0x935c9c71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                       0x935c97a9 _dispatch_mgr_thread + 53
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    0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x98ac72e9 _pthread_cond_wait + 938
    2   libsystem_c.dylib                       0x98ac7572 pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x921e86ad TSWaitOnConditionTimedRelative + 177
    4   com.apple.CoreServices.CarbonCore          0x92134b8b MPWaitOnQueue + 261
    5   PMRuntime.dylib                         0x00014130 MemUtils::GetAvailMem() + 288
    6   com.apple.CoreServices.CarbonCore          0x921bba7b PrivateMPEntryPoint + 68
    7   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344
    8   libsystem_c.dylib                       0x98aacd4e thread_start + 34
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    0   libsystem_kernel.dylib                  0x96a3b0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x98ac50ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x98ac4e79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x98aacd2a start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x96a3b0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x98ac50ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x98ac4e79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x98aacd2a start_wqthread + 30
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    0   libsystem_kernel.dylib                  0x96a387d2 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x96a37cb0 mach_msg + 68
    2   com.apple.CoreServices.CarbonCore          0x921e535b TS_exception_listener_thread + 89
    3   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344
    4   libsystem_c.dylib                       0x98aacd4e thread_start + 34
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    0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x98ac7280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x98b4d095 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x921e8492 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x921e868e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x92134b8b MPWaitOnQueue + 261
    6   AdobeACE                                0x0005a6f1 0x20000 + 239345
    7   AdobeACE                                0x0005a0ed 0x20000 + 237805
    8   com.apple.CoreServices.CarbonCore          0x921bba7b PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344
    10  libsystem_c.dylib                       0x98aacd4e thread_start + 34
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    0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x98ac7280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x98b4d095 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x921e8492 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x921e868e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x92134b8b MPWaitOnQueue + 261
    6   AdobeACE                                0x0005a6f1 0x20000 + 239345
    7   AdobeACE                                0x0005a0ed 0x20000 + 237805
    8   com.apple.CoreServices.CarbonCore          0x921bba7b PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344
    10  libsystem_c.dylib                       0x98aacd4e thread_start + 34
    Thread 8:
    0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x98ac7280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x98b4d095 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x921e8492 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x921e868e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x92134b8b MPWaitOnQueue + 261
    6   AdobeACE                                0x0005a6f1 0x20000 + 239345
    7   AdobeACE                                0x0005a0ed 0x20000 + 237805
    8   com.apple.CoreServices.CarbonCore          0x921bba7b PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344
    10  libsystem_c.dylib                       0x98aacd4e thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib                  0x96a3a8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x98ac72e9 _pthread_cond_wait + 938
    2   libsystem_c.dylib                       0x98b54af0 pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x095a4126 C_AMTUISwitchSuppressUpdates + 16768
    4   com.adobe.amt.services                  0x0959cdb0 C_EULA_SetState + 2164
    5   com.adobe.amt.services                  0x095a418c C_AMTUISwitchSuppressUpdates + 16870
    6   libsystem_c.dylib                       0x98ac25b7 _pthread_start + 344
    7   libsystem_c.dylib                       0x98aacd4e thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x000000f8  ebx: 0x00000006  ecx: 0x00000000  edx: 0xbfffe458
      edi: 0x12ece040  esi: 0xbfffe458  ebp: 0xbfffe3a8  esp: 0xbfffe3a8
       ss: 0x00000023  efl: 0x00010246  eip: 0x8fee48d3   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000038
    Logical CPU: 0
    Greatly appreciate your help.
    Celeste

  • InDesign CS5 won't launch - missing plug-ins

    InDesign CS5 won’t launch on Windows 7. I get the following error messages:
    Cannot load the LINKS.RPLN plug-in
    Cannot load the FONT USAGE DIALOG.RPLN plug-in
    Cannot load the XMEDIA UI.RPLN plug-in
    After these error messages InDesign crashes.
    Do I need to reinstall the plug-ins?
    If yes, how do I do that?

    I couldn't find a repair option so tried to reinstall InDesign as you've suggested. This doesen't seem to work either, as I received the following installation error:
    Exit Code: 7
       -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 2 error(s), 15 warning(s)
    WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
    WARNING: OS requirements not met for {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
    WARNING: OS requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
    WARNING: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 has been updated and has been selected for repair. The patch {0061DED1-0204-44C5-B6E0-FAD6AA00E320} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll will be uninstalled now.
    WARNING: Payload:{E995AC53-954A-48D2-A861-613B8D42A9BE} Adobe ExtendScript Toolkit CS5 has been updated and has been selected for repair. The patch {187A7A38-6DD4-4549-AECD-22BA6BC2F002} Adobe ExtendScript Toolkit CS5_3.5.0_AdobeExtendScriptToolkit3.5.0-mul will be uninstalled now.
    WARNING: Payload:{26B63C3A-0BFF-1033-B389-A7ACEC31657E} Adobe InDesign CS5 Application Language Files_AdobeInDesign7AppLang-en_GB has been updated and has been selected for repair. The patch {45B0CD86-8ED5-1014-BB61-85ABAB41C57B} Adobe InDesign CS5 Application Language Files_7.0.4.553_AdobeInDesign7AppLang-en_GB will be uninstalled now.
    WARNING: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw has been updated and has been selected for repair. The patch {4E1B59A1-029E-4C16-BBB3-F10D40EBB6EE} Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All will be uninstalled now.
    WARNING: Payload:{2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} Adobe Player for Embedding has been updated and has been selected for repair. The patch {55516693-25E2-4620-BF94-6BA66B00419F} Adobe Player for Embedding_3.1_AdobeAPE3-mul will be uninstalled now.
    WARNING: Payload:{F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files has been updated and has been selected for repair. The patch {719E1C04-9031-1014-8D2D-8FA57837B53E} Adobe InDesign CS5 Application Base Files_7.0.4.553_AdobeInDesign7AppBase-mul will be uninstalled now.
    WARNING: Payload:{DEC9BB26-1381-1033-A965-E3BD5F2EF8BC} Adobe InDesign CS5 Application Base Files2 has been updated and has been selected for repair. The patch {7EF51537-90FE-1014-9767-B6100F0B1115} Adobe InDesign CS5 Application Base Files2_7.0.4.553_AdobeInDesign7AppBase2-mul will be uninstalled now.
    WARNING: Payload:{0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 has been updated and has been selected for repair. The patch {7F7421AA-3A80-49B2-B88B-611A50C23D30} Adobe Bridge CS5_4.0.5_AdobeBridge4-mul will be uninstalled now.
    WARNING: Payload:{E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} Adobe Extension Manager CS5 has been updated and has been selected for repair. The patch {9AF7B703-B806-4C74-94E5-82963EFC0188} Adobe Extension Manager CS5_5.0.1_AdobeExtensionManager5.0All will be uninstalled now.
    WARNING: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer has been updated and has been selected for repair. The patch {CC43F132-5096-41FC-A5C2-69E4202AC114} Camera Profiles Installer_6.7_AdobeCameraRawProfile6.0All will be uninstalled now.
    WARNING: Payload:{68CEA5C9-2964-4ECB-84A4-D77C511332BC} Adobe Media Encoder CS5 X64 has been updated and has been selected for repair. The patch {D8676884-2C59-41BB-B315-486D98A20867} Adobe Media Encoder CS5 X64_5.0.1_AMECore5All_x64 will be uninstalled now.
    WARNING: Payload:{02731921-5711-4E7A-A898-D6BCF0F2A1CD} Adobe CSXS Infrastructure CS5 has been updated and has been selected for repair. The patch {FA2A2592-3F40-456D-ACEC-166CB79D4F98} Adobe CSXS Infrastructure CS5_2.0.1_AdobeCSXSInfrastructure2-mul will be uninstalled now.
    ERROR: Found payload conflicts and errors:
    ERROR:  - Adobe Photoshop CS5 Core_x64 depends on Required Common Fonts Installation x64 to be installed.
    FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.
    Any suggestion?????????????

  • Q: My InDesign keeps crashing on Launch - can anyone help?

    Here's the crash report:
    Process:         Adobe InDesign CS5.5 [4503]
    Path:            /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
    Identifier:      com.adobe.InDesign
    Version:         7.5.0.142 (7500)
    Code Type:       X86 (Native)
    Parent Process:  launchd [141]
    Date/Time:       2012-09-17 15:35:41.650 +0200
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Interval Since Last Report:          -31860 sec
    Per-App Interval Since Last Report:  29 sec
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                      67B4FD80-99E2-49DF-A5D4-EAEFCD606995
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
        __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
    Application Specific Information:
    objc[4503]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   ???                                     0xac50c630 _XHNDL_trapback_instruction + 0
    1   com.adobe.BIB                           0x0083f290 0x83c000 + 12944
    2   com.adobe.BIB                           0x0083f63c 0x83c000 + 13884
    3   com.adobe.BIB                           0x0083f6b8 0x83c000 + 14008
    4   com.adobe.InDesign.PDF                  0x10d2b6b9 GetPlugIn + 1275273
    5   libsystem_c.dylib                       0x91887944 __cxa_finalize + 243
    6   libsystem_c.dylib                       0x918877f2 exit + 25
    7   com.adobe.InDesign                      0x000027cf start + 63
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x9b91f90a kevent + 10
    1   libdispatch.dylib                       0x929aae10 _dispatch_mgr_invoke + 969
    2   libdispatch.dylib                       0x929a985f _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x9b91e83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x91898e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x91898f7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x94eeb3a7 TSWaitOnConditionTimedRelative + 178
    4   com.apple.CoreServices.CarbonCore          0x94f4d67f MPWaitOnQueue + 200
    5   PMRuntime.dylib                         0x00016130 MemUtils::GetAvailMem() + 288
    6   com.apple.CoreServices.CarbonCore          0x94f4e5e0 PrivateMPEntryPoint + 68
    7   libsystem_c.dylib                       0x91894ed9 _pthread_start + 335
    8   libsystem_c.dylib                       0x918986de thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib                  0x9b91f02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x91896ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x918986fe start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x9b91f02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x91896ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x918986fe start_wqthread + 30
    Thread 5:
    0   libsystem_kernel.dylib                  0x9b91cc22 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x9b91c1f6 mach_msg + 70
    2   com.apple.CoreServices.CarbonCore          0x94f780ec TS_exception_listener_thread + 90
    3   libsystem_c.dylib                       0x91894ed9 _pthread_start + 335
    4   libsystem_c.dylib                       0x918986de thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x9b91e83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x91898e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x9184082a pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x09b74274 C_AMTUISwitchSuppressUpdates + 16864
    4   com.adobe.amt.services                  0x09b6d074 C_EULA_SetState + 2166
    5   com.adobe.amt.services                  0x09b742da C_AMTUISwitchSuppressUpdates + 16966
    6   libsystem_c.dylib                       0x91894ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x918986de thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x9b91f02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x91896ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x918986fe start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x0083f629  ecx: 0x00000000  edx: 0xffffffff
      edi: 0x00000000  esi: 0x03ad5d30  ebp: 0xbffffc08  esp: 0xbffffa70
       ss: 0x00000023  efl: 0x00010246  eip: 0xac50c630   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000000
    Logical CPU: 1
    Binary Images:
        0x1000 -     0x4ffb +com.adobe.InDesign (7.5.0.142 - 7500) <C7B8B88C-A6B0-6D19-90C9-8D0DEF16C955> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
        0xa000 -     0xafff +InDesignModel (??? - ???) <30F20A0C-431C-E52D-BDEF-DAF8C99E8BB4> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
        0xf000 -     0xffff +InDesignModelAndUI (??? - ???) <F70C26E5-8747-4B57-8849-78889B389510> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
       0x14000 -    0x1bff3 +PMRuntime.dylib (??? - ???) <FD895FC0-241A-7DC6-AB12-5B3491A9E624> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/PMRuntime.dylib
       0x23000 -   0x15eff2 +com.adobe.ACE (AdobeACE 2.18.00.12659 - 2.18.00.12659) <5BD496D2-2E2B-0411-779F-855603C5B2AE> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
      0x186000 -   0x6acfff +com.adobe.AGM (AdobeAGM 4.20.70.12659 - 4.20.70.12659) <F1616614-B565-4CC9-C2FA-459FBC857981> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
      0x7f6000 -   0x832fff +com.adobe.ARE (AdobeARE 1.5.02.12659 - 1.5.02.12659) <9AF30878-D3F4-7E85-0820-B674CED4558A> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
      0x83c000 -   0x857fff +com.adobe.BIB (AdobeBIB 1.2.02.12659 - 1.2.02.12659) <802FB4A6-C5FF-522C-89A5-83EB4C139B12> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
      0x862000 -   0x883ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <6710FF23-871B-C9A2-306C-15EDBA2AADEA> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
      0x890000 -   0xb82ff7 +com.adobe.CoolType (AdobeCoolType 5.07.124.12659 - 5.07.124.12659) <0481471E-E075-0782-BA1C-C5A5E23C5565> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
      0xc0f000 -   0xfe8ff7 +com.adobe.MPS (AdobeMPS 5.5.0.12783 - 5.5.0.12783) <D67E9F42-5C32-4E64-9AE8-B292565E1326> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
    0x111f000 -  0x118dff7 +ObjectModelLib.dylib (??? - ???) <CBC3A0F4-5567-AE0C-8E1A-886D0E4DEFF7> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/ObjectModelLib.dylib
    0x11b2000 -  0x120cfe7 +DataBaseLib.dylib (??? - ???) <5825417D-9630-83F2-2A46-4A1E1F64406A> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/DataBaseLib.dylib
    0x1227000 -  0x163efff +PublicLib.dylib (??? - ???) <C771D26E-109E-B663-A7B8-62B809C34629> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/PublicLib.dylib
    0x17ce000 -  0x17e5ff6 +AdobeAFL (??? - ???) <CFC0FF78-A748-AC45-2E62-8F20090D911C> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeAFL.framework/Versions/A/AdobeAFL
    0x17f6000 -  0x17feff3 +boost_threads (??? - ???) <B00C0C9E-7175-B6D2-E58B-7278E0EB8863> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/boost_threads.framework/Versions/1_37/boost_threads
    0x1808000 -  0x180dffd +ASLSupportLib.dylib (??? - ???) <85A313EC-05FF-23C5-0EEB-C74D412645FF> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/ASLSupportLib.dylib
    0x1813000 -  0x1814ff2 +libtbbmalloc.dylib (??? - ???) <A1EAB5E4-3F88-5E37-7068-7A35A3EC69DE> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/libtbbmalloc.dylib
    0x1818000 -  0x1826fe7 +libtbb.dylib (??? - ???) <FFA49B03-C516-D23D-B535-B64D7CD35ECE> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/libtbb.dylib
    0x182e000 -  0x1966fe7 +WRServices (??? - ???) <9E3A36AD-71F1-B9C7-AC3F-30A7E63C8B57> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
    0x19a8000 -  0x19acffc +com.adobe.AdobeCrashReporter (3.0 - 5.5.20101001) <EA9B7B55-7FE5-14D2-FBAE-817121F94086> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
    0x19b2000 -  0x2362fff +libicudata.dylib.36.0 (36.0.0 - compatibility 36.0.0) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
    0x2365000 -  0x2432ff3 +libicui18n.dylib.36.0 (36.0.0 - compatibility 36.0.0) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicui18n.d ylib.36.0
    0x2495000 -  0x256ffef +libicuuc.dylib.36.0 (36.0.0 - compatibility 36.0.0) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
    0x25af000 -  0x261ffeb +com.adobe.adobe_caps (adobe_caps 4.0.42.0 - 4.0.42.0) <55D7D2EA-D21E-98B1-77C6-58C0A0E07051> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
    0x262a000 -  0x2698ffb +com.adobe.amtlib (amtlib 4.0.0.21 - 4.0.0.21) <3090D254-587A-A820-DBCD-729C27532FC8> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
    0x26af000 -  0x2748fef +boost_regex (??? - ???) <462635B6-7AF0-B43D-74D6-4AC15ACBC66A> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/boost_regex.framework/Versions/1_37/boost_regex
    0x278d000 -  0x27cafff  com.apple.vmutils (4.2.1 - 107) <43B3BFA5-8362-3EBD-B44B-32DCE9885082> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x27e4000 -  0x2891ff7  libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib
    0x28d6000 -  0x28d8ffb +boost_system (??? - ???) <FBD2BBDA-A758-FFCE-ABBA-7FDAB09FAF0F> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/boost_system.framework/Versions/1_37/boost_system
    0x28dd000 -  0x2a7bfff +WidgetBinLib.dylib (??? - ???) <BF0D4AF6-C502-352D-DA1D-5EFBCA827993> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/WidgetBinLib.dylib
    0x2b5f000 -  0x2cfefe7 +com.adobe.owl (AdobeOwl version 3.0.84 - 3.0.84) <25884999-8A98-F8C9-699B-ED75261B6BFC> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
    0x2d67000 -  0x2de4fff +AdobeOwlCanvas (??? - ???) <65B2E680-4F43-BE46-2290-3500758D1BF7> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
    0x2e00000 -  0x2e03ffc +com.adobe.ape.shim (adbeape version 3.1.74.12761 - 3.1.74.12761) <FE2ABE8A-1D3F-7AF5-297C-D22FC3E0FBDA> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
    0x5682000 -  0x568afff +com.adobe.asneu.framework (asneu version 1.7.0.1 - 1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
    0x56aa000 -  0x56afff1 +com.adobe.InDesign.Data Services UI (7.5.0.142 - ???) <AB93B9A4-5E39-A9ED-7B18-92D614524CB6> /Applications/Adobe InDesign CS5.5/*/Data Services UI
    0x56b7000 -  0x56b8ffd +com.adobe.InDesign.Help (7.5.0.142 - ???) <CEB5D662-51B7-241D-925B-4F35F5EF83D4> /Applications/Adobe InDesign CS5.5/*/Help
    0x9b4f000 -  0x9bbafe7 +com.adobe.amt.services (AMTServices 4.0.0.21 [BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00] - 4.0.0.21) <018F21DE-7E2E-C850-4C32-D4A2131ABF74> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
    0x9f5f000 -  0x9f98ffb +com.adobe.AAM.AdobeUpdaterNotificationFramework (UpdaterNotifications 2.0.0.15 - 2.0.0.15) <3A9CF871-6678-90BB-3770-CDBF56AF21D5> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotificati ons
    0xa152000 -  0xa159ffc +com.adobe.InDesign.Data Services (7.5.0.142 - ???) <20F34329-D294-9772-5ECF-034E24D2C680> /Applications/Adobe InDesign CS5.5/*/Data Services
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    Hi, yes I did the update, but still nO joy. I also uninstalled and reinstalled and did the update and still no joy.
    I have also now discovered that
    1) Photoshop cannot save preferences
    2) Fireworks does not open. It says "Fireworks can not run. A parameter was incorrect"
    3) illustrate crashes when you quit.
    Here is the link for the InDesign crash report: http://pastebin.com/kAWib5QW
    And here is the Illustrator one: http://pastebin.com/EA2qf9Yz
    Again, any help greatly appreciated.
    Thanks,
    Brian

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    My InDesign comes as part of the Acrobat Professional Package V9 - not sure of this makes a difference!
    Also, I tried downloading InDesign from CC, but it won't launch as it says I don't have the permission. Please help - I have a paper due for tomorrow!

    You can download the CS5 installer from the links at the bottom of this page: Download and Installation Help

  • Hard 100% InDesign CS5 crash - Dead?

    I have a large multi-document book that causes a hard InDesign CS5 crash (submitted to Adobe without response many, many times).  Opening any of the book's documents causes the crash, or restarting InDesign after a crash - which crashes trying to recover.
    I've done the following - many times in various orders:
    o  Reset InDesign preferences (on restart with 4 keys or manually deleting hidden files per this forum).
    o  Cleared all the font caches.
    o  Run the Photoshop FontTest javascript (which identifies Lucida Grande as a problem).
    o  Re-installed InDesign CS5 and updates completely (although without a complete preceding de-install).
    o  Re-installed Mac OS X 10.6 and updates completely.
    o  On another machine, created individual markup documents of every document in the book (.idml files), then moved and tried to open them on the offending machine.
    o  Removed all the "recovery" files - in the book's home folder as well as ~/Library/Caches/Adobe InDesign/Version 7.0/en_US/
    o  Screamed.
    In all cases, upon opening a document in the book (individually or via the book's list of documents) InDesign crashes.  I'm just about ready to get my money back for CS5.  Anybody have some magic?  I need it.
    Here's the stack crawl of the crashing thread:
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   AdobeBIB                      0x00813bec BIBInitialize2 + 40444
    1   AdobeBIB                      0x00812bc6 BIBInitialize2 + 36310
    2   AdobeCoolType                 0x00855e48 0x855000 + 3656
    3   AdobeCoolType                 0x008b3e4b CTCleanup + 1719
    4   AdobeCoolType                 0x008676c1 0x855000 + 75457
    5   AdobeCoolType                 0x0085a352 0x855000 + 21330
    6   AdobeCoolType                 0x00a5f4cb CTCleanup + 1752375
    7   AdobeCoolType                 0x00865b93 0x855000 + 68499
    8   AdobeCoolType                 0x0086e5ef 0x855000 + 103919
    9   AdobeCoolType                 0x00934257 CTCleanup + 527043
    10  AdobeCoolType                 0x0090d35c CTCleanup + 367560
    11  AdobeCoolType                 0x008a95b0 0x855000 + 345520
    12  ...be.InDesign.Optical Kerning 0x22dd6b3d GetPlugIn + 30541
    13  ...be.InDesign.Optical Kerning 0x22dd899f GetPlugIn + 38319
    14  ...be.InDesign.Optical Kerning 0x22dd1056 GetPlugIn + 7270
    15  ...be.InDesign.Optical Kerning 0x22dce3d1 0x22dcb000 + 13265
    16  ...be.InDesign.Optical Kerning 0x22dccbaa 0x22dcb000 + 7082
    17  ...be.InDesign.Optical Kerning 0x22dcc890 0x22dcb000 + 6288
    18  ...be.InDesign.Optical Kerning 0x22dcd32a 0x22dcb000 + 9002
    19  ...InDesign.Paragraph Composer 0x200df5fa GetPlugIn + 651066
    20  ...InDesign.Paragraph Composer 0x20056a8e GetPlugIn + 91086
    21  ...InDesign.Paragraph Composer 0x20064b99 GetPlugIn + 148697
    22  ...InDesign.Paragraph Composer 0x200940f3 GetPlugIn + 342579
    23  ...InDesign.Paragraph Composer 0x20097b3b GetPlugIn + 357499
    24  ...InDesign.Paragraph Composer 0x200a2ab6 GetPlugIn + 402422
    25  ...InDesign.Paragraph Composer 0x200a0a91 GetPlugIn + 394193
    26  ...InDesign.Paragraph Composer 0x20043e76 GetPlugIn + 14262
    27  ...InDesign.Paragraph Composer 0x200483f5 GetPlugIn + 32053
    28  ...InDesign.Paragraph Composer 0x20041009 GetPlugIn + 2377
    29  com.adobe.InDesign.Text       0x1e80e9b6 GetPlugIn + 3970822
    30  com.adobe.InDesign.Text       0x1e5f14ae GetPlugIn + 1753598
    31  com.adobe.InDesign.Text       0x1e5f89e9 GetPlugIn + 1783609
    32  com.adobe.InDesign.Text       0x1e613d20 GetPlugIn + 1895024
    33  com.adobe.InDesign.Text       0x1e6149bd GetPlugIn + 1898253
    34  com.adobe.InDesign.Text       0x1e60b121 GetPlugIn + 1859185
    35  PublicLib.dylib               0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
    36  com.adobe.InDesign.Text       0x1e51a9e6 GetPlugIn + 874294
    37  com.adobe.InDesign.Text       0x1e51bb8e GetPlugIn + 878814
    38  PublicLib.dylib               0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
    39  PublicLib.dylib               0x0125d22d CShape::DrawHierarchy(GraphicsData*, long) + 365
    40  PublicLib.dylib               0x01260146 CGraphicFrameShape::DrawShape_Hierarchy(GraphicsData*, long) + 326
    41  PublicLib.dylib               0x0125dc32 CGraphicFrameShape::DrawShape(GraphicsData*, long) + 210
    42  PublicLib.dylib               0x0125ff6a CShape::ProcessDrawShape(GraphicsData*, long) + 314
    43  com.adobe.InDesign.Layer      0x2053f26c 0x2053a000 + 21100
    44  ....InDesign.Generic Page Item 0x1fdd565f GetPlugIn + 155199
    45  com.adobe.InDesign.Layer      0x2053ee15 0x2053a000 + 19989
    46  com.adobe.InDesign.Layer      0x2053f682 0x2053a000 + 22146
    47  com.adobe.InDesign.Spread     0x1f14c76c 0x1f148000 + 18284
    48  com.adobe.InDesign.Spread     0x1f14f352 0x1f148000 + 29522
    49  com.adobe.InDesign.Spread     0x1f151696 0x1f148000 + 38550
    50  ...adobe.InDesign.AppFramework 0x1a14004e GetPlugIn + 111134
    51  PublicLib.dylib               0x0135616a SnapshotUtils::CreateAlphaAGMImageAccessor() const + 4794
    52  PublicLib.dylib               0x01356638 SnapshotUtilsEx::Draw(long, unsigned long, PMReal const&, unsigned long, SnapshotUtils::Transparencies, IdleTimer*, std::map<IDType<ClassID_tag>, PMReal, std::less<IDType<ClassID_tag> >, std::allocator<std::pair<IDType<ClassID_tag> const, PMReal> > >*, unsigned long) + 104
    53  com.adobe.InDesign.Layout     0x2051b95a GetPlugIn + 70250
    54  com.adobe.InDesign.Layout     0x2051b240 GetPlugIn + 68432
    55  ...adobe.InDesign.AppFramework 0x1a15ff85 GetPlugIn + 242005
    56  ...adobe.InDesign.AppFramework 0x1a160ec9 GetPlugIn + 245913
    57  ...adobe.InDesign.AppFramework 0x1a102e78 0x1a100000 + 11896
    58  ...adobe.InDesign.AppFramework 0x1a1285fa GetPlugIn + 14282
    59  com.adobe.InDesign            0x000028ab main + 187
    60  com.adobe.InDesign            0x000027c6 start + 54

    I have no idea why this should be so, but I found a way to retrieve corrupted documents in the book:
    The book contained 12 documents - 6 of which were corrupted by InDesign and could not be read by ID CS5, ID CS4 nor could they be exported to .idml files because they couldn't be opened long enough to do so.  History (although I can no longer prove this) indicates that InDesign could corrupt a document during a crash (in book mode, with a good document open, try to open a corrupted document) and subsequent recovery attempt.  When I indicated that even CS5 on another machine would repeat the corruption process, this is how it happened on both of my machines.
    So... I tried everything - going back to old backups (thanks to Time Machine), most of which were corrupted or earlier documents that were missing most of what I needed.  I was prepared to re-do hundreds of hours of work.  I re-installed Mac OS X 10.6 again.  I re-installed InDesign CS5 again... and I thought... before updating it (from the 7.0.0.355 disk distribution), let's try to open the corrupted versions of the documents.  It opened 5 of the 6.  Amazed, I quickly made uncorrupted copies of these documents, made markup files and replaced them in the original book.  The last document crashed, but it didn't spread to other open documents.  So (still without updating InDesign) I created a brand new book file and started adding the documents to it - leaving the one remaining document as the last addition.  When I added it, ID indicated it was damaged but added and opened it anyway.  I made an uncorrupted version of that document and replaced it in the replacement book.  I ran the PhotoShop font test again and it still reported that Lucida Grande (regular) was SNAFU, but Font Book reported it as OK - seeming to indicate that the font issue raised in this forum was not related.  I could find no visible abnormalities in any of the recovered documents.  (I was also the victim of the "Anchored Object outside the margin" crash problem early in CS5 that required an update to recover from.)
    I'm going to update my copy of InDesign CS5 one of these days, but not until making extra backup copies of every ID document I've produced in the last year.  I'm a software guy and my instincts tell me that something (wild guess - the Adobe Cool Type feature of the Paragraph Composer/Optical Kerning plugin) is broken - perhaps worsened during a software update.  Adobe software is known to be "fragile" - I just had no idea how expensive such fragility could be.
    I'm marking this thread "answered" although I still don't know the reason for the problem.  Thank you for your help and encouragement.
    John Bishop
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