Indesign CS5 freezing

Help!
I have a intel core imac with 4GB of ram and plenty of hard drive space, and I just upgraded my operating system to 10.6.4. At the same time I also installed CS5 standard suite on the computer as my company is making the switch from quark to indesign for its publication design. Anyways, I can run photoshop and illustrator with no problems - InDesign however refuses to let me work on any document. I can open the application, specify that I want a new document and within seconds of opening a document InDesign will freeze. Before opening the document I can open the various menu bar options and change default fonts or preferences but once I open a document it freezes. I've spent an entire day trying to fix this by reading various posts and can tell you that I've done the following:
• Deleted and restored all the preferences.
• Changed the default font option.
• Uninstalled and reinstalled.
• Checked permissions and added myself (as recommended) with read and write permissions.
This is also a mutli-volume serial number upgrade with plans that I should be doing this upgrade to all the computers in our department. I can't afford to try this on another computer and see if it magically works for them and not for me. Any suggestions?
Thanks.

I'm having a similar issue... Indesign CS5 freezing when I click to open any file.
However, I'm not on Snow Leopard. I'm still on Leopard.
My machine is a MacBook Pro 3.06 Ghz Intel Core 2 Duo, OSX 10.5.8, with 8 GB  RAM. 500 GB HD with over 100 GB available.
I placed a post this morning describing my problem in detail but have received no response.
Have you found a solution? If so, please post. I've run out of ideas and don't know what my next step should be.
Thanks!

Similar Messages

  • InDesign CS5 Freezes when opening up a new document.

    Hi there. I've been having problems for well over five days to a week now with InDesign CS5.
    Both Photoshop and Illustrator work perfectly without any issues. But my InDesign will freeze every time I try to open any file. Or if I try to create a new document. If I don't try to open a file or make a new document, I can customize pallets, and edit other parts of the InDesign. It will then freeze up if I try to open up a new file document, or even when trying to open a document onto InDesign. Since the Deadly Beachball (loading cursor) comes up, I have to manually force quit it.
    I've reinstalled the InDesign CS5 three times - all came out as the same outcome.
    Adobe Support Advisor has not detected any problems with InDesign when I must force quit it.
    I've updated all CS5 with the Application Manager.
    Downloading CS.5 off the website and as well as Download Assistant has "failed to initalize" when trying to install it.
    Is there any reason why InDesign continuously freezes every time I try to open it? Help would be nice.

    Try removing your auto-activation plugins for font management, Extensis Suitcase Fusion seems to be generating a lot of this stuff.
    If that's not it, well, instead of force quit, run Activity Monitor and garner:
    1: Sample Process. Save to file
    2. View > Send Signal: Abort (SIGABRT). This will force a crash and crash report.
    Upload both files to http://pastebin.com/ and post a link here. Don't paste them in here, it makes the forum unnavigable.
    I'll look at them and tell you the cause of the crash (probably).

  • InDesign CS5 freezes when exporting file as PDF

    InDesign CS5 (7.0.4) run on iMac (OS 10.7.5).
    I find that when exporting a document as PDF InDesign suddenly and randomly freezes at some point during the export process.
    The only option is to force quit InDesign.
    On relaunch InDesign has forgotten all the presets I had saved (eg Document Preset, Preflight Profile).
    This happens fairly frequently but I cannot find a pattern to it or an obvious cause.
    Thanks in advance or any help anyone can offer!!

    See Adobe Community: File Crashing on Output - printing/PDF/other

  • InDesign CS5 freeze

    InDesign has stated to freeze when I want to open a document og relink to an image in a document. I need to force quit but the problem remains when I start the application again. I have restated the MAC several times without it helping. Does anyone know how to fix this? Thanks so much. Smiles, Rikke

    Modern versions of OS X don't allow you to change memory allocations, but that's not likely to be the problem anyway.
    What version of the OS are you running? Please also see Adobe Forums: InDesign CS5.5 Not Responding for instruction on creating some reports that might be helpful in diagnosing the problem.

  • Indesign CS5 freezes when opening multiple files

    When I try to open multiple files at the same time it will show the files on screen as if they are open but then a popup will come up that says "Open 2 Documents" and it never completely finishes loading and freezes up Indesign. I am unable to cancel the dialog box and have to use ctrl+alt+delete to close the program and then open the files one at a time. When I open the program again it then has the files loaded and ready to go. I am working on Windows 7 Professional and I don't have any Indesign Plugins that I use. Extensis Suitcase font auto-activation is turned off.

    Dear all,
    I think I have the same problem... or not ?!
    => When I try to open multiple files at the same time it opens only the 2 or 3 first ones then it freezes on the Spinning Beach Ball of Death !
    => Then it never completely finishes loading and freezes up Indesign.
    => I am unable to cancel the dialog box and have to use cmd+alt+esc to close the program
    => then, the files open directly on indesign when I open the program again (jus as if the files had been loaded and ready to go)
    I am working on MAC OS X (10.7.3)
    Anybody could help please ?? (sorry for my english... I'm a French native speaker) 

  • In design CS5 freezes when I try to place a file / photo linked to the Dropbox. I am using OS 10.10.2

    Issue 1- Indesign CS5 freezes when I try to place a file / photo linked to the Dropbox.
    Issue 2 - Illustrator quits when I try to save files to the Dropbox. Some have links and some don't but it's the same problem.
    I am using OS 10.10.2
    Can anyone explain why?  Can anyone tell me how to fix this?
    Thank you

    Issue 1- Indesign CS5 freezes when I try to place a file / photo linked to the Dropbox.
    Issue 2 - Illustrator quits when I try to save files to the Dropbox. Some have links and some don't but it's the same problem.
    I am using OS 10.10.2
    Can anyone explain why?  Can anyone tell me how to fix this?
    Thank you

  • Freezing while opening Indesign CS5.5 files

    I'm having difficulty opening CS5.5 files. I designed them in CS3. Then I got CS5.5 and opened them in that and saved them.
    Every time I try to reopen them they freeze up. More specifically, if I double click a CS5.5 Indesign file, it freezes up EVERY time.
    If a drag it to the Indesign CS5.5 icon in my dock, it freezes up consistently every other time--asking me if I want to postpone the recovery.
    My fonts libraries and caches are clean. I've run font nuke. I've installed Suitease Fusion 3.
    I was thinking that this might have to do with Helvetica Neue conflicts. My document utilizes this font.
    I've tured off open fonts automatically in fontbook and Suitcase Fusion 3.
    Any ideas?

    As long as there's a problem in the recovery folder you will continue to have a problem on startup. Move the contents of the Recovery folder to a new location, like the desktop, and launch ID, then try to open the files using File > Open...
    Other users report problems from time to time with CS3 and CS4 files opened in CS5 (and presumably 5.5), some of which do not show up until major editing has been completed. I recommend exporting the documents from CS3 to .inx and open the .inx in CS5.5.

  • I installed indesign CS5 on new macbook pro and keeps freezing with spinning wheel once the app opens. Is there an issue with OS Mav or font issue or a plist I can pull. All other Adobe products work.

    I installed indesign CS5 on new macbook pro and keeps freezing with spinning wheel once the app opens. Is there an issue with OS Mav or font issue or a plist I can pull. All other Adobe products work.

    Migration should never be done with any Adobe program.
    If you have done Migration, you have to UNINSTALL first (if even possible) and then download Adobe Creative Cloud Cleaner Tool and run that also. When this is done, restart your computer and install the programs from an original Adobe Installer.
    Other question is, if your OS is supporting that version. You can try it, it is not officially supported, but it might work.
    But CC will work, upgrade to CC2014 (without additional cost), use that as it is better anyway.

  • InDesign CS5.5 freezing upon opening new document Lion 10.7.3?

    Hi there,
    When launching CS5.5 InDesign, I select 'New document'. After it is setup (1-2 seconds), it freezes and InDesign is non functional and you have to force quit.
    My console log states:
    CFURLCreateWithBytes was passed these invalid URLBytes: ‘/Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/Frameworks’ (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateFromFileSystemRepresentation should be used instead.
    The freeze occurs in the admin account and logged in domain user.
    I have tried updating InDesign- nothing.
    Uninstalling through Adobe uninstaller and reinstalling- nothing.
    Not using plugins. We are using Extensis Universal Type Client but I wuit it and turned off the Core to see if that helps- nothing.
    Ive repair permissions- nothing
    Rebooted- nothing
    I ended up upgrading to CS6 and had no problems. I would like to resolve this CS5.5 issue though. Any help?

    I copied Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II/Datastore to the desktop and deleted it from that directory. Did the same for the Mark II folder (Solution 2)
    -Failing that the first time, I uninstall/reinstall and didnt bother to update, which is why you see the original InDesign. I'll try and update InDesign and move to 10.7.4 to see if that does anything. My
    Mac OS: [Startup Disk]/Library/Applications Support/Adobe/SING/Mark II/Datastore does not currently have these folders because I took them out. Maybe I'll run the crash report again and post it. I have to wait for the designer to finish for the day. I'll update possibly tomorrow.
    Thank you!

  • InDesign CS5.5 freezes upon opening

    As soon as i open InDesign CS5.5 on my Mac OS X 10.9.2 and try to start a document it freezes and the mouse turns into the colour wheel. It will continue to stay like that until I force quit the application. It used to happen in a trial version of InDesign CS5. I have updated my computer and reinstalled the application but it still continues to freeze. What can I do to fix it and is it an InDesign problem or a problem on my Mac?

    See Adobe Forums: InDesign CS5.5 Not Responding

  • InDesign CS5.5 freezes when typing

    When opening a InDesign CS3 file in 5.5 and I begin to type InDesign will freeze up. Sometimes it crashes other times I'll have to wait 10+ min for it to respond.
    Below is the link to my crash report:
    https://dl.dropbox.com/u/3960609/indesign_cs5.5_crash_report.txt.zip

    First try exporting the CS3 file as an .inx file, then open that in CS5.5 and resave as a CS5.5 .indd file. Is this any better?

  • InDesign CS5.5 crashes when trying to open or create files on Yosemite

    Hi,
    I've just recently migrated to a new iMac running Yosemite. Photoshop CS5.1, Illustrator 5.1 and Bridge 5.1 are working fine but I'm having major issues with InDesign CS5.5. Every time I try to open an existing file or create a new one the programme freezes and I have to force quit.
    I've trawled the forums and have done everything mentioned including uninstalling/reinstalling, removing temporary cache files and preferences, removing Data Store, deleting the Adobe font list, and removing the SING component.
    I ran Activity Monitor and have uploaded the details to Sample of InDesign - Pastebin.com and the Crash Report to http://pastebin.com/KdEEWadj
    Please help, I'm getting desperate!
    Thanks,
    Dan

    CS5.x is not compatible to Yosemite. It may or may not run, if it does never without problems.
    Adobe applications should never be installed via migration. It is always making problems in the long run. If you have done so, deinstall them immediately, run Adobe's Creative Cloud Cleaner Tool (available on Adobe's Website) and install any application from it original installer.
    I recommend to upgrade to a CC subscription. CS6 might also work, but it is now very old and 2 to 3 versions after CS6 have been released. If you get a new system upgrade it is NOT guaranteed that it will work as CS6 is now at the end if not out of its product life cycle.

  • Can't Open Files in InDesign CS5 Made with CS5.5

    I created a file in InDesign CS5.5 and can't open the file in InDesign CS5. I received many errors stating that I needed to update my plugins. Not sure what that means. Any help would be appreciated.
    Thanks,
    Grant Novey

    AdobeMonopoly9999 wrote:
    Try telling students who barely have two nickels to rub together these days that they have to outlay $400-500 dollars every year to be able to keep up to date with the programs at their schools. I can barely get these kids to package their files properly and now they have to remember to export their files to idml and remember to put them in their folders before they copy it onto their external hard drive to bring it home to work on. Is it really necessary to update every bloody year and charge these kids so much to upgrade. And this time only for a .5 upgrade?  A lot of these kids have parents that are sacrificing every thing to pay for their kids college education. What message is adobe sending to these kids? That the study of graphic design is only for the rich who can afford to upgrade every year. Have a heart in this economy.
    Your points about the hardship of expensive learning materials, and the extra work involved in saving to IDML, are all valid.
    If/when online applications come into common use, some of the issues may fade away, because the newest and older versions will always be available for a user to choose from.
    In the meantime, perhaps some of these suggestions will be useful:
    * Adobe's volume licensing plan (VLP, I think) and transactional licensing plan (TLP) have been mentioned in this forum, in regard to the option of buying licenses for earlier releases. My thought is that your school could "freeze" their installations at a useful recent release, to extend the useful life of a student's own purchased educational copy. Search Google for terms like "InDesign volume license transactional license" without quotes. Also, perhaps someone who knows more about these options will jump in here.
    * Unless there are compelling class needs for the new features in new releases, there's no need to upgrade. Depending on the course's level, some features wouldn't be needed for lower-level classes; for the higher-level classes, use the newer software.
    * If possible, allow students to install DropBox, or other  online storage software, on the school computers, so they can save files remotely, and access them from any Internet connection. This won't eliminate the saving to IDML step, but it can eliminate the copy-to-transport-media step, simplifying things a bit. There may be security and other IT issues here to be worked out.
    * For students who intend to enter the design career, it may be less expensive to buy an upgradeable non-educational license, or even - shudder - a subscription. Subscriptions, I believe, can be activated and deactivated for specific periods, like rental cars, so, for example, if/when a student graduates and takes a job where the employer provides the software, or the student doesn't need the software for a semester or quarter, the subscription can be idled, and there's no cost. If the student becomes an independent designer, the subscription can be reactivated when there's work to be done. I believe Bob Levine once posted a comparison, on this forum, of cost-to-license InDesign, for subscriptions vs. other licensing methods. Bob?
    Sometimes folks compare the ongoing cost of software and upgrades to other industries and careers that don't seem to have the same issues. However, the tools needed in many industries and careers are no longer so static, as in the past. Carpenters who worked with manual tools could use hammers, screwdrivers, etc., until they wore out or broke, but  the introduction of electric nail drivers, screwdrivers, and drills forced production carpenters to upgrade their tools. Perhaps the increased output of mechanized tools balanced their increased cost. Draftsmen's triangles, T-squares, pens, etc., don't need upgrades, but there have been about 20 AutoCAD software releases for them to keep up with.
    Recently I had to replace my 1991 stick-shift car with a "new-to-me" 2005 model. It's like all the newer cars I've rented at times - automatic everything. I've done most maintenance and repair on the old one, and I always carried tools in case something broke on the road, and I could fix it myself. The new car is a disaster; the only fixing and maintenance I might possibly do is change a flat tire, add fuel, window-washer juice, oil, power brake and steering fluids, wash the exterior, vacuum the interior, set radio-station presets, and change the battery in the remote-control device that opens and locks the doors, and activates the entire computerized beast. There's nothing for me to do but open the doors, get in, turn on the engine, and aim in some direction.
    Mechanics, whose basic-level wrenches and ignition-timing strobe lights were capable of doing an amazing range of tasks over decades of model changes, now need annual expensive software upgrades for the computerized tools that troubleshoot and maintain the modern rolling computers that have replaced cars as some of us knew them.
    HTH
    Regards,
    Peter
    Peter Gold
    KnowHow ProServices

  • InDesign CS5.5 and CS6 Hang while opening document

    hello,
    I have the following problem:
    Indesign CS5.5 CS6 and hang up several times a day when opening documents on. the user can not make more in the program and must kill the process. After reopening the document opens without problems (probably the recovery file). I have tried all known solutions (delete Preferences, user with admin privileges, delete caches, safe boot, ...)
    here a hang report, which meanwhile has been created.
    InDesign CS6 hang report - Pastebin.com
    Can anyone see something in it and help me?

    Try SING removal :- http://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html

  • I can't open InDesign CS5 file in CS6

    I created a document at work in CS5. I saved it as an INDD file and transferred it so I could work on it at home. However I have CS6 and whenever I try to open this file, my InDesign loads to about 80% and then just freezes. I can't do or click anything. It never crashes, just gets to the point where I have to ctrl+alt+dlt each time.
    I am using a Windows 7 computer.
    I need to finish this for tomorrow and I don't have access to InDesign CS5 at all to make it an IDML file or fix any fonts.
    What do I do?

    Try open as a copy, and/or the script at Adobe Community: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.

Maybe you are looking for