InDesign CS5 hangs when opening files

I have recently begun experiencing a problem whereby I cannot open any existing InDesign documents. I can create new documents and work in them, but I cannot open any documents previously created in CS5.
InDesign CS5, MacBook Pro, Mountain Lion OS 10.8.2, Intel Corei7
The problem appeared shortly after the most recent Apple OS update so I suspect that may be causing this. InDesign just hangs with the beachball trying to open the file which it never does. It gets past linking files, then hangs. The problem has also occurred when I try to open files with InDesign CS6 on the same machine. I have tried to open a variety of different files and the problem still occurs so it doesn't seem to be file specific.
I encountered the problem a few days ago and somehow resolved it through a combination of trashing preferences, removing the SING folder and some font management. Today the problem returned and I can't seem to resolve it via any of those methods. All other Adobe CS5 and 6 apps work just fine.
I saw a post that recommended removing the SING plugin from InDesign's plug in folder so I tried that too. So far no luck.
I've attached the crash report and the Sample Process report from the Activity Monitor.
Crash Report
http://pastebin.com/embed_js.php?i=EMJxzxkB"
Sample Process
http://pastebin.com/embed_js.php?i=Ty7NsMw7
Any help is much appreciated.
thanks

Disable the autoactivation plugin for Font Agent Pro.
Bob

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  • Indesign CS5 Crashes when opening CS4 files

    We've encountered CS5 crashing while opening CS4 files. The crash report to Apple is below.
    This happens with files that were once in Version Cue but now copied to the local computer. It does not happen with some files created locally (haven't tested this with all locally created files, however, just a sample.).
    If the files is exported to .inx from CS4 it will import into CS5 and when resaved behave normally, ie open without crashing.
    Files opened in CS4 and resaved as .indd files still crash.
    Everyone in our shop is having the same problem with CS5.
    Crash report follows:
    Process:         Adobe InDesign CS5 [4037]
    Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Identifier:      com.adobe.InDesign
    Version:         7.0.0.355 (7000)
    Code Type:       X86 (Native)
    Parent Process:  launchd [85]
    Date/Time:       2010-05-23 09:20:58.902 -1000
    OS Version:      Mac OS X 10.6.3 (10D573)
    Report Version:  6
    Interval Since Last Report:          436972 sec
    Crashes Since Last Report:           20
    Per-App Interval Since Last Report:  220199 sec
    Per-App Crashes Since Last Report:   12
    Anonymous UUID:                      46EEFDE4-BCA3-4183-84E6-590B6BEDD8A8
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   ???                           0xa0749650 _XHNDL_trapback_instruction + 0
    1   PublicLib.dylib               0x01380038 VOS_SimpleCursor::Rationalize() + 72
    2   com.adobe.InDesign.Text       0x2241e64b GetPlugIn + 2265995
    3   com.adobe.InDesign.Text       0x222da003 GetPlugIn + 937283
    4   com.adobe.InDesign.Text       0x225bfa0a GetPlugIn + 3974986
    5   ...InDesign.Paragraph Composer 0x1fcfbb4e GetPlugIn + 13454
    6   ...InDesign.Paragraph Composer 0x1fd003f5 GetPlugIn + 32053
    7   ...InDesign.Paragraph Composer 0x1fcf9009 GetPlugIn + 2377
    8   com.adobe.InDesign.Text       0x225be9b6 GetPlugIn + 3970806
    9   com.adobe.InDesign.Text       0x2239bac2 GetPlugIn + 1730562
    10  com.adobe.InDesign.Text       0x22367ef1 GetPlugIn + 1518641
    11  com.adobe.InDesign.Text       0x22368292 GetPlugIn + 1519570
    12  ...esign.Package and Preflight 0x1bba26e0 GetPlugIn + 119232
    13  ...esign.Package and Preflight 0x1bba4182 GetPlugIn + 126050
    14  ...esign.Package and Preflight 0x1bb56fde 0x1bacb000 + 573406
    15  ...esign.Package and Preflight 0x1bb5f784 0x1bacb000 + 608132
    16  ...esign.Package and Preflight 0x1bb65792 0x1bacb000 + 632722
    17  ...esign.Package and Preflight 0x1bb689a1 0x1bacb000 + 645537
    18  ...esign.Package and Preflight 0x1bb73eec 0x1bacb000 + 691948
    19  ...esign.Package and Preflight 0x1bb742d5 0x1bacb000 + 692949
    20  ...adobe.InDesign.AppFramework 0x1cdbaee1 GetPlugIn + 242001
    21  ...adobe.InDesign.AppFramework 0x1cdbbe0c GetPlugIn + 245884
    22  ...adobe.InDesign.AppFramework 0x1cd5ddd8 0x1cd5b000 + 11736
    23  ...adobe.InDesign.AppFramework 0x1cd8355a GetPlugIn + 14282
    24  com.adobe.InDesign            0x000028ab main + 187
    25  com.adobe.InDesign            0x000027c6 start + 54
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib             0x925efb42 kevent + 10
    1   libSystem.B.dylib             0x925f025c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib             0x925ef719 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib             0x925ef4be _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib             0x925eef41 _pthread_wqthread + 390
    5   libSystem.B.dylib             0x925eed86 start_wqthread + 30
    Thread 2:
    0   libSystem.B.dylib             0x925c935a semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib             0x925f6ea1 _pthread_cond_wait + 1066
    2   libSystem.B.dylib             0x92625a28 pthread_cond_timedwait_relative_np + 47
    3   ...ple.CoreServices.CarbonCore 0x9556a465 TSWaitOnConditionTimedRelative + 242
    4   ...ple.CoreServices.CarbonCore 0x95565e0f MPWaitOnQueue + 250
    5   PMRuntime.dylib               0x00014130 MemUtils::GetAvailMem() + 288
    6   ...ple.CoreServices.CarbonCore 0x95549eb6 PrivateMPEntryPoint + 68
    7   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    8   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 3:
    0   libSystem.B.dylib             0x925c92fa mach_msg_trap + 10
    1   libSystem.B.dylib             0x925c9a67 mach_msg + 68
    2   ...ple.CoreServices.CarbonCore 0x95611de8 TS_exception_listener_thread + 160
    3   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    4   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 4:
    0   libSystem.B.dylib             0x925f7262 __semwait_signal + 10
    1   libSystem.B.dylib             0x925f6f1e _pthread_cond_wait + 1191
    2   libSystem.B.dylib             0x925f8bb8 pthread_cond_wait$UNIX2003 + 73
    3   ...ple.CoreServices.CarbonCore 0x9557eaee TSWaitOnCondition + 126
    4   ...ple.CoreServices.CarbonCore 0x9556a43d TSWaitOnConditionTimedRelative + 202
    5   ...ple.CoreServices.CarbonCore 0x95565e0f MPWaitOnQueue + 250
    6   AdobeACE                      0x0005a6f1 0x20000 + 239345
    7   AdobeACE                      0x0005a0ed 0x20000 + 237805
    8   ...ple.CoreServices.CarbonCore 0x95549eb6 PrivateMPEntryPoint + 68
    9   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    10  libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 5:
    0   libSystem.B.dylib             0x925c9342 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x925f6eb8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib             0x9263f42f pthread_cond_wait + 48
    3   com.adobe.amt.services        0x19449126 C_AMTUISwitchSuppressUpdates + 16768
    4   com.adobe.amt.services        0x19441db0 C_EULA_SetState + 2164
    5   com.adobe.amt.services        0x1944918c C_AMTUISwitchSuppressUpdates + 16870
    6   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    7   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 6:
    0   libSystem.B.dylib             0x925c9342 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x925f6eb8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib             0x9263f42f pthread_cond_wait + 48
    3   TINthread.dylib               0x231cf7a5 ThreadUtils::ThreadPool::Dispatcher() + 277
    4   TINthread.dylib               0x231cf83f ThreadUtils::ThreadPool::ThreadProc(void*) + 17
    5   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    6   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 7:
    0   libSystem.B.dylib             0x925f7262 __semwait_signal + 10
    1   libSystem.B.dylib             0x925f6f1e _pthread_cond_wait + 1191
    2   libSystem.B.dylib             0x925f8bb8 pthread_cond_wait$UNIX2003 + 73
    3   ...adobe.InDesign.AppFramework 0x1ce7effa GetPlugIn + 1045098
    4   ...adobe.InDesign.AppFramework 0x1ce7af43 GetPlugIn + 1028531
    5   ...adobe.InDesign.AppFramework 0x1ce7b14c GetPlugIn + 1029052
    6   ...adobe.InDesign.AppFramework 0x1ce7eac6 GetPlugIn + 1043766
    7   boost_threads                 0x01704fcd thread_proxy + 141
    8   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    9   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 8:
    0   libSystem.B.dylib             0x925f7262 __semwait_signal + 10
    1   libSystem.B.dylib             0x925f6f1e _pthread_cond_wait + 1191
    2   libSystem.B.dylib             0x925f8bb8 pthread_cond_wait$UNIX2003 + 73
    3   ...adobe.InDesign.AppFramework 0x1ce7effa GetPlugIn + 1045098
    4   ...adobe.InDesign.AppFramework 0x1ce7ae4f GetPlugIn + 1028287
    5   ...adobe.InDesign.AppFramework 0x1ce7b14c GetPlugIn + 1029052
    6   ...adobe.InDesign.AppFramework 0x1ce7eac6 GetPlugIn + 1043766
    7   boost_threads                 0x01704fcd thread_proxy + 141
    8   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    9   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 9:
    0   libSystem.B.dylib             0x925f7262 __semwait_signal + 10
    1   libSystem.B.dylib             0x92622e44 nanosleep$UNIX2003 + 188
    2   ...sign.Support for JavaScript 0x21a45fab GetPlugIn + 344123
    3   ...sign.Support for JavaScript 0x21a299c3 GetPlugIn + 227923
    4   ...sign.Support for JavaScript 0x21a460b8 GetPlugIn + 344392
    5   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    6   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 10:
    0   libSystem.B.dylib             0x92606572 recvfrom$UNIX2003 + 10
    1   libSystem.B.dylib             0x92626383 recv$UNIX2003 + 54
    2   ServiceManager-Launcher.dylib 0x25f336cf Invoke + 54887
    3   ServiceManager-Launcher.dylib 0x25f3276e Invoke + 50950
    4   ServiceManager-Launcher.dylib 0x25f3161f Invoke + 46519
    5   ServiceManager-Launcher.dylib 0x25f31671 Invoke + 46601
    6   ServiceManager-Launcher.dylib 0x25f316fb Invoke + 46739
    7   ServiceManager-Launcher.dylib 0x25f2bafe Invoke + 23190
    8   ServiceManager-Launcher.dylib 0x25f2bce7 Invoke + 23679
    9   ServiceManager-Launcher.dylib 0x25f2c8c7 Invoke + 26719
    10  ServiceManager-Launcher.dylib 0x25f2c9c5 Invoke + 26973
    11  ServiceManager-Launcher.dylib 0x25f2fdb0 Invoke + 40264
    12  ServiceManager-Launcher.dylib 0x25f30059 Invoke + 40945
    13  ServiceManager-Launcher.dylib 0x25f30687 Invoke + 42527
    14  ServiceManager-Launcher.dylib 0x25f30884 Invoke + 43036
    15  ServiceManager-Launcher.dylib 0x25f22826 Login + 1654
    16  ServiceManager-Launcher.dylib 0x25f23c71 Login + 6849
    17  ServiceManager-Launcher.dylib 0x25f30df3 Invoke + 44427
    18  ServiceManager-Launcher.dylib 0x25f33341 Invoke + 53977
    19  libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    20  libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 11:
    0   libSystem.B.dylib             0x925eebd2 __workq_kernreturn + 10
    1   libSystem.B.dylib             0x925ef168 _pthread_wqthread + 941
    2   libSystem.B.dylib             0x925eed86 start_wqthread + 30
    Thread 12:
    0   libSystem.B.dylib             0x925c934e semaphore_timedwait_trap + 10
    1   ...ple.CoreServices.CarbonCore 0x9557c212 MPWaitOnSemaphore + 125
    2   MultiProcessor Support        0x197c30f0 0x19789000 + 237808
    3   ...ple.CoreServices.CarbonCore 0x95549eb6 PrivateMPEntryPoint + 68
    4   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    5   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 13:
    0   libSystem.B.dylib             0x925c9342 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x925f6eb8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib             0x9263f42f pthread_cond_wait + 48
    3   com.adobe.adobeswfl           0x33796d5f APXGetHostAPI + 2567887
    4   com.adobe.adobeswfl           0x335381ef APXGetHostAPI + 82783
    5   com.adobe.adobeswfl           0x33796e4c APXGetHostAPI + 2568124
    6   com.adobe.adobeswfl           0x33796eb7 APXGetHostAPI + 2568231
    7   com.adobe.adobeswfl           0x33796f9b APXGetHostAPI + 2568459
    8   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    9   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 14:
    0   libSystem.B.dylib             0x925c9342 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib             0x925f6eb8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib             0x9263f42f pthread_cond_wait + 48
    3   com.adobe.adobeswfl           0x33796d5f APXGetHostAPI + 2567887
    4   com.adobe.adobeswfl           0x335381ef APXGetHostAPI + 82783
    5   com.adobe.adobeswfl           0x33796e4c APXGetHostAPI + 2568124
    6   com.adobe.adobeswfl           0x33796eb7 APXGetHostAPI + 2568231
    7   com.adobe.adobeswfl           0x33796f9b APXGetHostAPI + 2568459
    8   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    9   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 15:
    0   libSystem.B.dylib             0x925c935a semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib             0x925f6ea1 _pthread_cond_wait + 1066
    2   libSystem.B.dylib             0x92625a28 pthread_cond_timedwait_relative_np + 47
    3   com.adobe.adobeswfl           0x33796d27 APXGetHostAPI + 2567831
    4   com.adobe.adobeswfl           0x3390c06b APXGetHostAPI + 4096475
    5   com.adobe.adobeswfl           0x33796e4c APXGetHostAPI + 2568124
    6   com.adobe.adobeswfl           0x33796eb7 APXGetHostAPI + 2568231
    7   com.adobe.adobeswfl           0x33796f9b APXGetHostAPI + 2568459
    8   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    9   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 16:
    0   libSystem.B.dylib             0x925c935a semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib             0x925f6ea1 _pthread_cond_wait + 1066
    2   libSystem.B.dylib             0x92625a28 pthread_cond_timedwait_relative_np + 47
    3   com.adobe.adobeswfl           0x33796d27 APXGetHostAPI + 2567831
    4   com.adobe.adobeswfl           0x337b16de APXGetHostAPI + 2676814
    5   com.adobe.adobeswfl           0x33796e4c APXGetHostAPI + 2568124
    6   com.adobe.adobeswfl           0x33796eb7 APXGetHostAPI + 2568231
    7   com.adobe.adobeswfl           0x33796f9b APXGetHostAPI + 2568459
    8   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    9   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 17:
    0   libSystem.B.dylib             0x925f7262 __semwait_signal + 10
    1   libSystem.B.dylib             0x925f6f1e _pthread_cond_wait + 1191
    2   libSystem.B.dylib             0x925f8bb8 pthread_cond_wait$UNIX2003 + 73
    3   ...adobe.InDesign.AppFramework 0x1ce7effa GetPlugIn + 1045098
    4   ...adobe.InDesign.AppFramework 0x1ce7af43 GetPlugIn + 1028531
    5   ...adobe.InDesign.AppFramework 0x1ce7b14c GetPlugIn + 1029052
    6   ...adobe.InDesign.AppFramework 0x1ce7eac6 GetPlugIn + 1043766
    7   boost_threads                 0x01704fcd thread_proxy + 141
    8   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    9   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 18:
    0   libSystem.B.dylib             0x925f7262 __semwait_signal + 10
    1   libSystem.B.dylib             0x925f6f1e _pthread_cond_wait + 1191
    2   libSystem.B.dylib             0x925f8bb8 pthread_cond_wait$UNIX2003 + 73
    3   ...adobe.InDesign.AppFramework 0x1ce7effa GetPlugIn + 1045098
    4   ...adobe.InDesign.AppFramework 0x1ce7ae4f GetPlugIn + 1028287
    5   ...adobe.InDesign.AppFramework 0x1ce7b14c GetPlugIn + 1029052
    6   ...adobe.InDesign.AppFramework 0x1ce7eac6 GetPlugIn + 1043766
    7   boost_threads                 0x01704fcd thread_proxy + 141
    8   libSystem.B.dylib             0x925f6a19 _pthread_start + 345
    9   libSystem.B.dylib             0x925f689e thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x0137c907  ecx: 0x34673474  edx: 0x00000000
      edi: 0x00000000  esi: 0x31cc6d28  ebp: 0xbfffde28  esp: 0xbfffdc70
       ss: 0x0000001f  efl: 0x00010246  eip: 0xa0749650   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x00000000
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    0x1c9d4000 - 0x1c9d5fff +com.adobe.InDesign.Help 7.0.0.355 (???) <6E875143-BA05-093F-B1AE-385ADE146CC5> /Applications/Adobe InDesign CS5/Plug-Ins/UI/Help.InDesignPlugin/Help
    0x1c9d9000 - 0x1c9edff8 +com.adobe.InDesign.Performance UI 7.0.0.355 (???) <5932EC9D-B8A4-7916-9F10-FBBD98BBA52F> /Applications/Adobe InDesign CS5/Plug-Ins/UI/Performance UI.InDesignPlugin/Performance UI
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    Interval Since Last Report:          2652527 sec
    Crashes Since Last Report:           97
    Per-App Interval Since Last Report:  28296 sec
    Per-App Crashes Since Last Report:   7
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