InDesign CS5 upgrade fails, erratic behavior. Caused by Siebel?

PC1 and PC2 upgrading from CS4 to CS5. Both PCs are identical. Install on one of them fails with odd icon issues, file association probelms, etc.The only difference we can find is that the PC that had a failed install has Oracle's Siebel CRM installed. Further evidence, after InDesign CS5 had been installed, my Sieble quit and had to be reinstalled. The only variable we can find is the installation of Siebel.
Is it possible that InDesign CS5 and Oracle's Siebel CRM have conflicts? We've been battling this for quite a while and may have to downgrade our entire enterprise back to CS4 is we can't eliminate the CS5 bugs. Please advise.

I'm on a fact finding mission right now. All the computers in our department that have CS4 and Siebel installed (and working fine) start acting really strange when upgrading. As soon as we try to updgrade CS4 to CS5, there are all these wierd errors and failures and exception erros, etc. So either Siebel was built with a bug way back when (we use an older version), or Siebel and CS5 try to use the same frameworks without playing nicely.
You're right, it could be Siebel. But it could be InDesign, just pulling togther info at the moment and want to know if anyone else is having problems. Our IS tam is patching Siebel this weekend, so we'll know a little more.

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    Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Identifier:      com.adobe.InDesign
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    Report Version:  6
    Interval Since Last Report:          7096 sec
    Crashes Since Last Report:           5
    Per-App Interval Since Last Report: 53 sec
    Per-App Crashes Since Last Report:   5
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    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
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    1   AdobeBIB                                  0x00806290 0x803000 + 12944
    2   AdobeBIB                                  0x0080663c 0x803000 + 13884
    3   AdobeBIB                                  0x008066b8 0x803000 + 14008
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    6   libSystem.B.dylib                         0x990240d4 exit + 33
    7   com.adobe.InDesign                        0x000027cf start + 63
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    1   libSystem.B.dylib                         0x9902c05c _dispatch_mgr_invoke + 215
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    See this thread: http://forums.adobe.com/message/2786233#2786233

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    Try the press quality setting. It should work.
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    Bob

  • Can anyone help with isolating the cause of an InDesign CS5 crash?  It's intermittent...

    Hi All,
    I've got a client that's running into an intermittent crashing problem with InDesign.  Ordinarily "intermittent" points to hardware, but we wanted to rule out bad software first, especially as InDesign is the ONLY application that's crashing on this system.   The crashing doesn't seem to correspond to any given task that's executed within InDesign either.  This is an iMac 2.5 GHz Intel Core i5 (mid 2011 model), 8 GB of RAM.  Original this iMac was running Snow Leopard with InDesign CS5 (7.0.4), and crashing fequently then.  For numerous reasons including the crashing we did an erase and install of the OS, this time installing 10.8.2, and a fresh install of CS5 and ran all updates from Adobe (to 7.0.4), and then ran a Disk Permissions repair (we have not updated to 10.8.3 due to reports I've seen of more crashing with InDesign CS5).  Fonts and InDesign application support files from ~/Library were migrated over manually, but no other user data.  The crashing occurs within two user accounts on this fresh OS (one of which was created to troubleshoot with as a clean environment) so isn't likely user account related but due to fonts that may not be confirmed.  Being that it's intermittent it's been quite hard to track down.  Linotype Font Explorer is installed on this system and I have just now disabled the font activation plugins in case that is part of the problem here; haven't had a chance yet to let the system run without those to see if the problem is resolved.  Two recent crash logs (below) show different activity causing the crash (I've included thread 0 only, but can post more if requested; my experience has been that thread 0 will usually give you what you need, but given that we're seeing different cuases here I'm at a loss).  We have tried fresh RAM in the system in case this was related to bad memory, and that made no difference.  Font caches for both applications and the OS have been cleared and fonts showing any missing printer font files have been disabled.  Any help would be greatly apprecaited.  
    Many thanks,
    Mike
    Log 1:
    Process:         Adobe InDesign CS5 [11565]
    Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Identifier:      com.adobe.InDesign
    Version:         7.0.4.553 (7040)
    Code Type:       X86 (Native)
    Parent Process:  launchd [238]
    User ID:         501
    Date/Time:       2013-05-02 12:45:38.327 -0700
    OS Version:      Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
    VM Regions Near 0x4:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
        __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.InDesign.Links                0x11da9cfd 0x11d39000 + 462077
    1   com.adobe.InDesign.Links                0x11dad857 0x11d39000 + 477271
    2   com.adobe.InDesign.Links                0x11dabcc0 0x11d39000 + 470208
    3   com.adobe.InDesign.Links                0x11da96b9 0x11d39000 + 460473
    4   DataBaseLib.dylib                       0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
    5   ObjectModelLib.dylib                    0x01063b80 0x1038000 + 179072
    6   ObjectModelLib.dylib                    0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
    7   DataBaseLib.dylib                       0x010ce158 0x10c9000 + 20824
    8   com.adobe.InDesign.Links                0x11d7b093 0x11d39000 + 270483
    9   com.adobe.InDesign.Links                0x11d7d991 0x11d39000 + 280977
    10  com.adobe.InDesign.Links                0x11d8ee5a 0x11d39000 + 351834
    11  com.adobe.InDesign.Links                0x11d9f17f 0x11d39000 + 418175
    12  com.adobe.InDesign.Links                0x11da016e 0x11d39000 + 422254
    13  com.adobe.InDesign.Links                0x11d78258 0x11d39000 + 258648
    14  com.adobe.InDesign.Links                0x11e05bbc GetPlugIn + 191420
    15  com.adobe.InDesign.Links                0x11e05836 GetPlugIn + 190518
    16  com.adobe.InDesign.Document Framework          0x0d937a85 0xd936000 + 6789
    17  com.adobe.InDesign.Document Framework          0x0d937b75 0xd936000 + 7029
    18  com.adobe.InDesign.AppFramework          0x0bbb60ed GetPlugIn + 201661
    19  com.adobe.InDesign.Links                0x11d71025 0x11d39000 + 229413
    20  com.adobe.InDesign.Links                0x11d70d6c 0x11d39000 + 228716
    21  ObjectModelLib.dylib                    0x01062640 0x1038000 + 173632
    22  ObjectModelLib.dylib                    0x010651bb 0x1038000 + 184763
    23  com.adobe.InDesign.Document Framework          0x0d9d0ed0 0xd936000 + 634576
    24  com.adobe.InDesign.Links                0x11dc53f8 0x11d39000 + 574456
    25  com.adobe.InDesign.Document Framework          0x0d937a85 0xd936000 + 6789
    26  com.adobe.InDesign.Document Framework          0x0d937b75 0xd936000 + 7029
    27  com.adobe.InDesign.AppFramework          0x0bbb60ed GetPlugIn + 201661
    28  PublicLib.dylib                         0x01161d6c UIDList::ReadWrite(IPMStream*, UIDList::EXferType) + 204
    29  PublicLib.dylib                         0x01161f50 UIDList::ReadWriteXferReference(IPMStream*) + 32
    30  com.adobe.InDesign.Links                0x11db2d49 0x11d39000 + 499017
    31  ObjectModelLib.dylib                    0x01062640 0x1038000 + 173632
    32  ObjectModelLib.dylib                    0x01065ab5 0x1038000 + 187061
    33  com.adobe.InDesign.Document Framework          0x0d9d13ec 0xd936000 + 635884
    34  com.adobe.InDesign.Document Framework          0x0d9d0c1e 0xd936000 + 633886
    35  com.adobe.InDesign.Generic Page Item          0x117a0a86 GetPlugIn + 149142
    36  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
    37  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
    38  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
    39  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
    40  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
    41  com.adobe.InDesign.Document Framework          0x0d952c6d 0xd936000 + 117869
    42  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
    43  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
    44  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
    45  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
    46  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
    47  PublicLib.dylib                         0x01163cd1 CompoundSequenceCmd::Do() + 369
    48  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
    49  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
    50  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
    51  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
    52  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
    53  com.adobe.InDesign.AppFramework          0x0bb83bef 0xbb60000 + 146415
    54  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
    55  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
    56  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
    57  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
    58  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
    59  com.adobe.InDesign.AppFramework          0x0bb83bef 0xbb60000 + 146415
    60  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
    61  com.adobe.InDesign.Utilities            0x0ce10aa3 0xce0f000 + 6819
    62  com.adobe.InDesign.Utilities            0x0ce10ccc 0xce0f000 + 7372
    63  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
    64  PublicLib.dylib                         0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
    65  com.adobe.InDesign.Widgets              0x0e99304b GetPlugIn + 211323
    66  com.adobe.InDesign.Widgets              0x0e996386 GetPlugIn + 224438
    67  com.adobe.InDesign.Widgets              0x0e995fc0 GetPlugIn + 223472
    68  PublicLib.dylib                         0x0117982b CScrapSuite_Extensible::Paste(IClipboardController*, IControlView*, short) + 219
    69  com.adobe.InDesign.Application UI          0x0d3d1ff4 0xd3af000 + 143348
    70  com.adobe.InDesign.Application UI          0x0d3d2f05 0xd3af000 + 147205
    71  com.adobe.InDesign.Application UI          0x0d3d0abc 0xd3af000 + 137916
    72  com.adobe.InDesign.Application UI          0x0d433632 GetPlugIn + 217730
    73  com.adobe.InDesign.Actions              0x13d30de3 GetPlugIn + 11699
    74  com.adobe.InDesign.Actions              0x13d1eccc 0x13d1d000 + 7372
    75  WidgetBinLib.dylib                      0x02880334 MDefaultEH::KeyboardShortcut(IEvent*) + 484
    76  WidgetBinLib.dylib                      0x0287fb34 CDefaultEH::KeyDown(IEvent*) + 148
    77  WidgetBinLib.dylib                      0x02880133 MDefaultEH::KeyDown(IEvent*) + 163
    78  PublicLib.dylib                         0x01184bee CEventDispatcher::DispatchToEventHandlers(IEvent*) + 222
    79  PublicLib.dylib                         0x011846a8 CEventDispatcher::DispatchEvent(IEvent*, IEvent::SystemHandledState) + 24
    80  com.adobe.InDesign.Application UI          0x0d446b99 GetPlugIn + 296937
    81  com.adobe.InDesign.Application UI          0x0d4445dc GetPlugIn + 287276
    82  com.apple.HIToolbox                     0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    83  com.apple.HIToolbox                     0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
    84  com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    85  com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88
    86  com.apple.HIToolbox                     0x998178b2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2392
    87  com.apple.HIToolbox                     0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
    88  com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    89  com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88
    90  com.apple.HIToolbox                     0x997d9077 SendTSMEvent + 75
    91  com.apple.HIToolbox                     0x997d8b0b SendUnicodeTextAEToUnicodeDoc + 745
    92  com.apple.HIToolbox                     0x997d8704 TSMKeyEvent + 980
    93  com.apple.HIToolbox                     0x998281e5 TSMProcessRawKeyEvent + 3102
    94  com.apple.HIToolbox                     0x99868ec5 HandleCompatibilityKeyEvent + 323
    95  com.apple.HIToolbox                     0x997e0aba HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 7318
    96  com.apple.HIToolbox                     0x9995cb6b _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    97  com.apple.HIToolbox                     0x997e4594 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
    98  com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    99  com.apple.HIToolbox                     0x997e37ca SendEventToEventTargetWithOptions + 94
    100 com.apple.HIToolbox                     0x9981738c ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1074
    101 com.apple.HIToolbox                     0x997e4a3f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2538
    102 com.apple.HIToolbox                     0x997e3980 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    103 com.apple.HIToolbox                     0x997f7855 SendEventToEventTarget + 88
    104 com.adobe.InDesign.AppFramework          0x0bb62fd5 0xbb60000 + 12245
    105 com.adobe.InDesign.AppFramework          0x0bb884fa GetPlugIn + 14282
    106 com.adobe.InDesign                      0x0000288b main + 187
    107 com.adobe.InDesign                      0x000027a6 start + 54
    Log 2:
    Process:         Adobe InDesign CS5 [745]
    Path:            /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Identifier:      com.adobe.InDesign
    Version:         7.0.4.553 (7040)
    Code Type:       X86 (Native)
    Parent Process:  launchd [142]
    User ID:         501
    Date/Time:       2013-05-07 15:00:42.593 -0700
    OS Version:      Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
        __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.InDesign.Text                 0x0ff26f59 GetPlugIn + 1072585
    1   com.adobe.InDesign.Text                 0x0ff2c0eb GetPlugIn + 1093467
    2   com.adobe.InDesign.Text                 0x0ff2c1ef GetPlugIn + 1093727
    3   com.adobe.InDesign.Text                 0x0ff2c2c7 GetPlugIn + 1093943
    4   DataBaseLib.dylib                       0x010fd89f InterfaceSnapshot::ResetObjectToSnapshot(IDataBase*, IPMUnknown*, IDType<SnapshotID_tag>, ISnapshotCache*, scoped_lastrevinfodataref&) + 575
    5   ObjectModelLib.dylib                    0x01063b80 0x1038000 + 179072
    6   ObjectModelLib.dylib                    0x01070eb8 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23784
    7   DataBaseLib.dylib                       0x010ce158 0x10c9000 + 20824
    8   com.adobe.InDesign.Text                 0x0ff2e909 GetPlugIn + 1103737
    9   com.adobe.InDesign.Text                 0x1004932e GetPlugIn + 2261406
    10  com.adobe.InDesign.Text                 0x0fe3fcba GetPlugIn + 125738
    11  com.adobe.InDesign.Text                 0x0fe400ff GetPlugIn + 126831
    12  com.adobe.InDesign.Text                 0x0fec3876 GetPlugIn + 665318
    13  PublicLib.dylib                         0x01164422 Command::DoImmediate(short) + 34
    14  com.adobe.InDesign.Utilities            0x0ce3baa3 0xce3a000 + 6819
    15  com.adobe.InDesign.Utilities            0x0ce3bccc 0xce3a000 + 7372
    16  com.adobe.InDesign.AppFramework          0x0bb7a688 0xbb60000 + 108168
    17  com.adobe.InDesign.AppFramework          0x0bb6cf11 0xbb60000 + 53009
    18  com.adobe.InDesign.AppFramework          0x0bb62f0e 0xbb60000 + 12046
    19  com.adobe.InDesign.AppFramework          0x0bb884fa GetPlugIn + 14282
    20  com.adobe.InDesign                      0x0000288b main + 187
    21  com.adobe.InDesign                      0x000027a6 start + 54

    Thanks, Peter. 
    The "link related" and "text related" crashes were what I interpretted here, too, though I'm at a loss on how to proceed given that this is a fresh system and applications.  This is happening with multiple InDesign projects in a design office environment where many others work on the same files and none of the other computers are having problems with these files.  I've removed the same files listed (thank you for those) before and did so effectively with creating the new user account to test with, but it had no effect.  I just tried again though, as these files could easily have becone corrupt again if they were being written to when InDesign crashed.  Will let you know if that makes any difference.  I've also gone through and completely cleaned out the fonts again and once more cleared the font caches.  If need be I'll reboot this system into safe mode and try that way.
    Best,
    Mike

  • Upgrade only Indesign CS5.5 to CS6 (instead of whole Design Premium)

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