InDesign CS6 crash on opening

Question

I have a customer who was using InDesign last week just fine, now it won't open.  The program crashes on launch, it gets to "starting panels" then dies.  It was InDesign CS6 8.0.0, but we tried updating it to 8.0.2, same results.  I'd like to avoid re-install, but will tell the customer it's required if needed.  I did read through several of the forum posts and tried deleting the pref and renaming the Support for Javascript.rpln, but that didn't seem to do anything.  I did notice if I pulled her InDesign SavedData from a backup (2.5MB) and opened InDesign it would wipe out the file and make a new 52kb file.
OS: Windows 7 Pro x64
CPU: Intel Xeon E3-1240 V2
RAM: 16GB
8.0.0 ORIGINAL ERROR
Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee
Faulting module name: SUPPORT FOR JAVASCRIPT.RPLN, version: 8.0.0.370, time stamp: 0x4f72caab
Exception code: 0xc0000005
Fault offset: 0x00020334
Faulting process id: 0x4048
Faulting application start time: 0x01cfc14510acc6b9
Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\SUPPORT FOR JAVASCRIPT.RPLN
Report Id: 520eb966-2d38-11e4-8c1c-7446a0b291da
8.0.2 UPDATE
Faulting application name: InDesign.exe, version: 8.0.2.413, time stamp: 0x51fb7197
Faulting module name: SUPPORT FOR JAVASCRIPT.RPLN, version: 8.0.0.370, time stamp: 0x4f72caab
Exception code: 0xc0000005
Fault offset: 0x00020334
Faulting process id: 0x3488
Faulting application start time: 0x01cfc1466b00276d
Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\SUPPORT FOR JAVASCRIPT.RPLN
Report Id: b09a130f-2d39-11e4-8c1c-7446a0b291da

Answer 1

First thing I would try is System Restore to last week...