InDesign CS6 crashing just after start up

Question

Hi,
We've had an ongoing problem with one of our users InDesign CS6, I feel like we have tried everything possible. I'll list them for reference:
Uninstalling InDesign CS6 through the standard "uninstall a program".
Uninstalling InDesign CS6 and using the "AdobeCreativeCloudCleanerTool".
Tried installing using different disks.
Tried updating the program (some times it showed there being no updates).
Tried deleting startup scripts and deleting preferences.
Tried with a fresh profile on the users PC.
Used multiple PCs to test this with different accounts from different users.
In the end we just wiped the Harddrive clean, a completely fresh install of windows 7, still no joy.
The only way we can get this to work and not crash just after start up is by giving the user administrative rights, which for obvious reasons, isn't an option for us.
Here is the problem signature from window that notifies me of the crashing, with all the info inside.
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: InDesign.exe
  Application Version: 8.0.0.370
  Application Timestamp: 4f72c3ee
  Fault Module Name: MSVCR100.dll
  Fault Module Version: 10.0.40219.1
  Fault Module Timestamp: 4d5f0c22
  Exception Code: 40000015
  Exception Offset: 0008d6fd
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 2057
  Additional Information 1: 7f56
  Additional Information 2: 7f56d5316922f11d9c19960fa530c768
  Additional Information 3: 1720
  Additional Information 4: 1720f133ce639c9412106776314a8c8e
I would provide msinfo and dxdiag files but I feel they are irrelevant due to the fact that it happens on multiple machines.
Could anyone please advise?
Thanks,
Jacob

Answer 1

Hi Peter,
It seems I've finally found a fix! One of my colleagues sent me this so I thought I would share it incase others have the same issue.
These are the steps I followed to get it to work.
1.Create a folder on the C-root, like C:\UserTemp
2.Give the users Modify rights on the folder you created,
3.Run the following commandlines for each user to change their %temp% and %tmp% paths (need to be logged in as the user):
A. setx.exe TEMP C:\UserTemp
B. setx.exe TMP C:\UserTemp
Basically what this does is creates a new TEMP folder where the user can gain full access too, without actually having administrative rights. I've been told this works for all CS6 applications not just InDesign.
Hope this can help someone else in the future and thanks for all your help on this Peter, with the troubleshooting.
Cheers,
Jacob