Indesign CS6 Font issue after saving

I have had this issue come up about about 4 times since I have been running CS6.
When I open a customers document everything is fine no errors. I save it the same way I do the rest of the 30 jobs a day. When I re open the fonts will not load. If I open the customers document again it is fine and all fonts work, this cause problems because all of th changes that have been done need to be redone, because the only way I have found to fix this is to save over it with a new copy of the customers files.
I am running CS^ creative suite on a intel 27" iMac OS 10.7.3
The file is being saved to a prinergy job server not sure what version of server software that is running. We have at least 30 jobs sometimes over 45 indesign jobs a day getting processed and it only seems to be a couple. I tried restarting indesign then the computer but no luck. If I have my troubled document open and the find font window open it shows that there are fonts not available, I then open the customers document and everythign is fine. With both documents open at the same time I can toggle between them and see the fonts are there for 1 but not the other.
Any help would be greatly appreciated.

Are you working with a Packaged file? If so, the problem is probably that youare moving the file out of the directory that holds the Document Fonts folder that is part of the package, or saving with a new name.

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Adobe Indesign CS6 Fonts issue

Dear Support,
We have performed a re-installation of Windows 7 Professional 64 bit.
We also had to re-install Microsoft Office Home and Business 2010 as well as Adobe Indesign CS6 and Photoshop CS6.
We have installed all Windows Updates and all Adobe updates.
The problem we are experiencing is that Arial Narrow is detected by Indesign as a seperate font and not a family font.
This in turn is causing issues as we cannot select Arial Narrow Bold, Arial Narrow Bold Italic and Arial Narrow Italic.
The version of the font is 2.37.
I have read on previous posts that there are issues with font version 2.35 which is installed with Microsoft Office 2007 and there is a hotfix on Microsoft's website.
We cannot use this as stated above we use Microsoft Office Home and Business 2010.
Please inform if there is a hotfix to run from Adobe's Website or from Microsoft to resolve the above issue.
All assistance is much appreciated.
Kindest Regards.

Moving to Indesign forum.
Regards,
Romit Sinha

Why do the "SAVE", "SAVE AS" and "UNDO" functions of InDesign CS6 stop working after a short time?

Why do the "SAVE", "SAVE AS" and "UNDO" functions of InDesign CS6 stop working after a short time?

Normally they don't. You might have some sort of problem on your system, possibly a conflict with other software, or corrupt ID prefs or application. Trashing the prefs is easy, and good place to start: Replace Your Preferences
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InDesign CS6 - Exporting Issues, PDF being sent to Photshop and saving as a psd rather than the requested pdf? Please help!

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I have an issue in InDesign CS6. It has been happening the last couple of days now.
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ExportPDF is a subscription service for exporting PDF files into Word and Excel, from Adobe Reader. I suspect you need the InDesign forum, as InDesign is the product here.

InDesign CS6 PDF Issue: Unsearchable PDF document

Hello all,
I have an issue that I've exhausted with days of Google searches. I have a text catalog created with ID CS6. Sections were PDF documents given to me from our engineering department. The book was created, exported and all went well until I found out that when I try to copy and paste the text into Microsoft Word or Note Pad, I get a lot of small boxes in place of the letters. When I try to search the text in Adobe Reader, I can't find words which I can see are there.
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1. LAUNCH Adobe Acrobat
2. Using the File menu, OPEN the corrupted document. (I don't know what to do if you're not even able to open the file. Sorry!)
3. (VERIFY that Acrobat can't search the document, in case you haven't done so, just to avoid unnecessary work.)
4. EXPORT: Once the document is open, use the File menu again, and choose EXPORT / IMAGE / PNG. Your corrupted pdf will be saved as a series of images with the file extension ".png", one for each page of the pdf document. Don't worry, they will be numbered automatically by Acrobat, and they aren't terribly large. My document was 200 pages long, so I got 200 little image files in .png format. The export may take a couple of minutes. You won't get any further signals from Adobe to tell you it's done--just go look in the directory that contains the original and see if it made png files with names like:
chemistryBook_Page_001.png
chemistryBook_Page_002.png
5. COLLECT: Once you have the image files, collect them all by cut and paste into their own directory.
6. OCR: Under the Document menu, choose OCR TEXT RECOGNITION / RECOGNIZE TEXT IN MULTIPLE FILES USING OCR
7. ADD FILES: You will be shown a dialog box with the title "Paper Capture Multiple Files" with the subtitle "Run OCR on a set of images. There is a button that says "Add Files". Click this button, choose ADD FOLDERS, and browse to the folder that contains your png files. Highlight that file, click OK. The files will then appear within this dialog box. Make sure that the files are in the proper order, or you will be sad. Click OK.
8. CHOOSE OUTPUT OPTIONS: Now you will get a dialog box entitled "Output Options". You have several choices to make here:
TARGET FOLDER: Click "Specific Folder", then Browse to your folder full of images, click "Make New Folder", name the folder (something like "CHEMISTRYBOOKIMAGEFILES" so you can find it easily and know what is in it, click OK.
FILE NAMING: Click "Keep Original File Names". This will preserve Acrobat's automatic numbering of your files--you will need that to get the page ordering right! UNcheck "Overwrite existing files" just to avoid a terrible mishap, unless you are very pressed for disc space or unless this is your 5th time attempting to follow these instructions and you've already got 'way too many duplicates of the output files. If you have the disc space, just make new empty folder for your 6th try.
OUTPUT FORMAT: Select "Save File(s) as Adobe PDF. Click OK.
Now wait for Adobe to execute optical character recognition on the image files. Its output will be one little pdf file for each little image file that it OCR's.
9. COLLATE THE FILES INTO ONE: Under the File menu, select COMBINE / MERGE FILES INTO A SINGLE PDF. This step is optional; maybe you wanted a bunch of little files, or maybe you wanted to divide your enormous original document into 2 or 3 more manageable documents. To divide the file, just make a separate directory for the png files you want in each smaller final document, and repeat steps 6 through 9 for each directory. BE CAREFUL WITH NAMING! Make sure you choose a unique name, because if you got something wrong, you will want to be able to go back to your original corrupted pdf and try again. If your original is named "CHEMISTRY.PDF", please remember to name this new file something like "CHEMISTRY-FIXED.PDF".
If you really despise pdf, you can try using different output formats in Step 8. I do hate pdf, but I chose pdf for two reasons: one is that I had more confidence that that pdf would retain important features like charts and graphs and labeled photos in my document. The other is that I was so so so so SO tired of doing all this pdf crap instead of the chemistry work that I'd gotten the ebook to help me with that I didn't want to do anything fancy with file formats at this point. Let me know if you try output to rtf or ascii and get good results.
10. TEST: Open the merged document(s) in all of the pdf readers and web browsers you will want to use with it, and try searching with it. Use your file browser and try to search for text in the directory with a word you know the file contains. Searchable? Good job, you're done, cheers!
Not searchable? Oh noes! Check that you opened the correct document (maybe you opened the original by mistake). Try the entire process again. If that doesn't help, try the entire process again, but output to plain text this time. My apologies, but, being a complete newbie myself, I have no further advice on this topic.
NB! My output PDF is of rather low quality. It looks like it was literally scanned from a 10th-iteration paper copy. Don't know how to fix that, after the fact or somewhere in the above process. It's good enough, so I'm just dealing with the shakey blurriness. I seem to remember somewhere that I could choose a high quality output, but, again, I didn't want to do anything fancy with vectors and rostering and layers and other terms that I don't know before I verified that I could do something basic and get back to chemistry asap.

InDesign CS6 Crashes shortly after opening a file

Hi there,
I've searched the web for an answer to this but have had no luck. I recently opened a file that was working fine but suddenly would not open. I was opening the INDD file in CS5 and decided to try CS6 to see if it would work.
Here is my process.
I open the file
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I am certain that it is a image link issue or a font issue but it does not prompt to replace the font or find the images.
Any suggestions?

Is there anything in Event viewer that might provide a clue? Are you using the same font manager/font server on all systems that you tried to open the file? Any possibility of trying to open on a Mac, where we might be able to get a real crash report? (I'm on Windows as well.) :( Try setting the prefs to not check links on open and see if that makes a difference, and uninstall any font activation plugin if you have one. I don't use a font' manager here -- never found one I thought was any good that I could make work with my system (Font Agent Pro was a candidate, but didn't like my user profiles being on drive D:).

InDesign CS6 Font doesn't work in table cells

Hi all!
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Hi Jeffrey-
Indeed it should, and I see why using a formatted table would cause conflicts, but I am importing it as an unformatted table already. Built all styles in InDesign first, then imported as unformatted table. A few times it did work as expected, but most of the time it steadfastly refused to apply the correct font.
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In my test, the only thing I did to the imported (unformatted) table was to apply the table/cell styles and adjust column width (which is unavoidable as far as I know - didn't see anywhere I could set column width as part of a style). But even then an update to the linked file removed all the styles and column widths I had set (and was also highly annoying as it gave me a separate error message about the formatting loss for each and every instance of the spreadsheet).
Could be a fluke, or could be I'm missing something, but for whatever reason, I just couldn't get it to work

Indesign CS6 Printing Issues

Having looked at the forums and found Adobe support less than helpful I am hopping that the comunite will be able to help me out on these frustrating issues.
We are having a number of issues while trying to print from InDesign CS6 to our OKI C830 printer
Our setup:
OS: Windows 8 64bit
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Printer drivers: PS: 1.2.0.0 & PLC: 1.0.7.0/1.1.7
Printer: Oki C830 /256mb RAM / V1.16
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Printing multiple pages causes an error - undefined offending command stack error
After printing the first page successfully we get the error above.
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Booklet printing – When trying to print a booklet it seems that the spread is not understood by the printer Try to print a booklet from ID 6 the pages are printed at random onto a single A4/3 sheet of paper.
As a work around we are fourced to create the document in ID CS6 and then expoort it to ID CS4 for printing.
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Cheers,
Matthew

The issues you are having can be caused by driver conflicts on the Operating system. If windows * installed the drivers automatically, it may be the wrong drivers. If they were installed from the disc, they may be outdated for Windows 8.
Please take the following steps.
1. If printer is connected by usb, disconnect the usb cable from the computer. If printer is connected on network, turn printer off.
2. Click start then click "Devices and Printers".
3. Right click on printer icon and click "Remove Device"
4. After icon is gone, single left click on Microsoft Document writer and then click Print server Properties at top of page.
5. Click on the drivers tab at the top of that window. Select anything that says "Oki" and select remove. Then select remove driver and driver package.
The driver package may not remove but it's ok as long as the driver is successfully removed.
6. Go to okidata.com and click on "Support" at top of page. In the grey area, select download a driver.
7. Next to select technology, click the dropdown window and select multifunctional product.
8. Another dropdown window will appear. Select the MC860MFP.
9. You will see three boxes. The center one will be titled "Find a Driver". Select Windows 7 X64 edition.
10. Select English MC860nMFP Series 64 Bit PS Driver for Windows (This will be the fifth option down.)
11. In the Driver Download Info box to the right, click the blu underlined file titled MC860Win7x64PS_ENU130.exe
12. Follow the installation instructions.

InDesign CS6 installation issue

We used the Adobe Download Manager to get a trial of InDesign CS6.
After the download completed the user was prompted to restart the computer.
We rebooted the system the Adobe Download Manager did not start again but we found the folder where the bits were saved and have tried to run the Set-up.exe from there.
We can launch the Set-up.exe using Run As Administrator but nothing happens.\
The process consumes approx 8 MB of RAM and does not provide a visible window to open or bring to the foreground.
What steps are needed to install this trial?
No instructions are included in the folder where the download was saved.

Are you using the Adobe Download Assistant to download the software or the Adobe Application Manager? Assuming the install files downloaded properly you can review any errors which occured when you invoked the installer by following the steps listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

InDesign CS6 crashing just after start up

Hi,
We've had an ongoing problem with one of our users InDesign CS6, I feel like we have tried everything possible. I'll list them for reference:
Uninstalling InDesign CS6 through the standard "uninstall a program".
Uninstalling InDesign CS6 and using the "AdobeCreativeCloudCleanerTool".
Tried installing using different disks.
Tried updating the program (some times it showed there being no updates).
Tried deleting startup scripts and deleting preferences.
Tried with a fresh profile on the users PC.
Used multiple PCs to test this with different accounts from different users.
In the end we just wiped the Harddrive clean, a completely fresh install of windows 7, still no joy.
The only way we can get this to work and not crash just after start up is by giving the user administrative rights, which for obvious reasons, isn't an option for us.
Here is the problem signature from window that notifies me of the crashing, with all the info inside.
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 8.0.0.370
Application Timestamp: 4f72c3ee
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.1
Fault Module Timestamp: 4d5f0c22
Exception Code: 40000015
Exception Offset: 0008d6fd
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 7f56
Additional Information 2: 7f56d5316922f11d9c19960fa530c768
Additional Information 3: 1720
Additional Information 4: 1720f133ce639c9412106776314a8c8e
I would provide msinfo and dxdiag files but I feel they are irrelevant due to the fact that it happens on multiple machines.
Could anyone please advise?
Thanks,
Jacob

Hi Peter,
It seems I've finally found a fix! One of my colleagues sent me this so I thought I would share it incase others have the same issue.
These are the steps I followed to get it to work.
1.Create a folder on the C-root, like C:\UserTemp
2.Give the users Modify rights on the folder you created,
3.Run the following commandlines for each user to change their %temp% and %tmp% paths (need to be logged in as the user):
A. setx.exe TEMP C:\UserTemp
B. setx.exe TMP C:\UserTemp
Basically what this does is creates a new TEMP folder where the user can gain full access too, without actually having administrative rights. I've been told this works for all CS6 applications not just InDesign.
Hope this can help someone else in the future and thanks for all your help on this Peter, with the troubleshooting.
Cheers,
Jacob

Yosemite & NEW install of InDesign CS6 - any issues?

I have Yosemite installed on my 2010 MacBook Pro. My boss wants me to purchase InDesign CS6 as a new installation. (I have not ever had any version of InDesign installed on my Mac.) I would prefer InDesign CC, but he won't go for it.
I have seen a few issues where people who have already installed versions of InDesign CS6 have problems with it after installing Yosemite.
Since mine would be a NEW installation of InDesign CS6 on a Mac running Yosemite, I wonder if there are any known issues.
I don't want to purchase the software and then run into problems.
(I am not having any problems with already installed versions of Photoshop CS6 and Dreamweaver CS6 and Yosemite.)

Nonsense, you DON'T loose access to your files, you can't edit them without having the appropriate version, but all output like PDF, JPG, etc. is accessible. No workaround is needed as you suggest.
With your argumentation you will loose your files also, when you have to update your OS as CS6 will not run forever. Only CS6 versions.
Have a look into this discussion: Re: Just subscribed to InDesign CSS - problem: how can I open old Pagemaker 5 and 6 Files? when it comes to "eternal life" of CS6.
Adobe is not allone with its subscription model. MS introduced several Years ago MS Office365 which will sooner or later the only method to get MS Office (as an official MS Instructor told in a public forum not long ago in Germany). The problem is, that today's OS are changing very fast and it is—contrary to 10 or 12 Years ago—it becomes more and more impossible to make software so, that it will be compatible more than 4 Years, and this period is decreasing rapidly.
Another thing is, both, Adobe and Microsoft make it more easier to change OS without additional cost. In former times you was sticked with the OS you had. Mobile OS applications are only accessible with subscriptions. Adobe has a lot of them and some important companions to InDesign will come, or with MS Office: you can install their software only with Office365 and not with the permanent versions. File mobility becomes more and more important.

Indesign CS6 - Relinking issues

Anybody had the same problem.
Indesign CS6 not recognising links of the same name. Also when hitting the skip button, it now closes the window instead of going onto next image (Link)?
Was never a problem in CS4
Please help

The issues you are having can be caused by driver conflicts on the Operating system. If windows * installed the drivers automatically, it may be the wrong drivers. If they were installed from the disc, they may be outdated for Windows 8.
Please take the following steps.
1. If printer is connected by usb, disconnect the usb cable from the computer. If printer is connected on network, turn printer off.
2. Click start then click "Devices and Printers".
3. Right click on printer icon and click "Remove Device"
4. After icon is gone, single left click on Microsoft Document writer and then click Print server Properties at top of page.
5. Click on the drivers tab at the top of that window. Select anything that says "Oki" and select remove. Then select remove driver and driver package.
The driver package may not remove but it's ok as long as the driver is successfully removed.
6. Go to okidata.com and click on "Support" at top of page. In the grey area, select download a driver.
7. Next to select technology, click the dropdown window and select multifunctional product.
8. Another dropdown window will appear. Select the MC860MFP.
9. You will see three boxes. The center one will be titled "Find a Driver". Select Windows 7 X64 edition.
10. Select English MC860nMFP Series 64 Bit PS Driver for Windows (This will be the fifth option down.)
11. In the Driver Download Info box to the right, click the blu underlined file titled MC860Win7x64PS_ENU130.exe
12. Follow the installation instructions.

InDesign CS6 - fonts problems (Document fonts fight with system installed fonts, "font incomplete")

hello
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Any solution?

Another problem with the Document Fonts folder that we just noticed: in CS5, you could place Windows Type 1 fonts (.pfm and .pfb) into the Document Fonts folder on a Mac and InDesign would activate them.
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Hi
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that's why i am asking, i'm not tech savvy (cleary) but i wondered if it was the screen on the mac or the way the mac manages the software. It sounds like a silly question (to you) but i thought a seperate monitor that isnt HiRes may display it better or does a monitor just replicate the screen of the mac....see this is how little i know!

Font issues after OS 10.4.9 update

Hi, I just updated my macbook pro yesterday and am having font issues now. I noticed the date in iCal is messed up, also certain webpages and email are garbled up.
for example most of the text on this page http://cardboardrocket.com/pages/paginating_find is messed up in safari it looks all garbled. While in firefox and camino that same page looks fine.
On a side note, my startup after updating took forever. After it finally finished upon opening font book I see all of my fonts have been activated. They weren't before I did the update.
Any thoughts?

for example most of the text on this page
http://cardboardrocket.com/pages/paginating_find is
messed up in safari it looks all garbled.
No one else is going see anything wrong with this page unless they have the same problem you do. You need to provide screenshots.
But the normal cause of garbled text is the presence of the fonts Helvetica Fractions and Times Phonetic. Dump them if you have them. Also clean your font caches with FontFinagler (use google to find it).

Indesign CS6 Font issue after saving

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