InDesign cs6 freezes on startup
I'm running InDesign CS6, on a mac powerbook running OSX. When I launch InDesign, the program freezes when it gets to "starting up service registry". I've deleted preferences, and downloaded and installed a new version of the program, all to no avail.
Date/Time: 2015-02-25 13:37:56 -0500
OS Version: 10.10.2 (Build 14C109)
Architecture: x86_64
Report Version: 21
Command: InDesign
Path: /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Version: 8.0.0.370 (8000)
Parent: launchd [1]
PID: 2806
Event: hang
Duration: 2.20s (process was unresponsive for 129 seconds before sampling)
Steps: 23 (100ms sampling interval)
Hardware model: MacBookPro10,1
Active cpus: 8
Fan speed: 2157 rpm
And make sure you do a complete job of resetting the prefs. See Replace Your Preferences
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Dear All,
I'm experiencing a very strange behaviour of Indesign CS6 who freezes/closes in specific situations connected with desktop folder.
I try to explain the issue:
I got a brand new PC with Xeon CPU E3-1246 3.5 GHZ, 8 GB RAM, Windows 7 64bit and Clean installation of Indesign CS6.
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Firma problema:
Nome evento problema: BEX
Nome applicazione: InDesign.exe
Versione applicazione: 8.1.0.420
Timestamp applicazione: 54aaae3e
Nome modulo con errori: StackHash_a7aa
Versione modulo con errori: 0.0.0.0
Timestamp modulo con errori: 00000000
Offset eccezione: f0104c61
Codice eccezione: c0000005
Dati eccezione: 00000008
Versione SO: 6.1.7601.2.1.0.256.48
ID impostazioni locali: 1040
Informazioni aggiuntive 1: a7aa
Ulteriori informazioni 2: a7aa91f17ea749d42a4de3b390fa5b3d
Ulteriori informazioni 3: a7aa
Ulteriori informazioni 4: a7aa91f17ea749d42a4de3b390fa5b3d -
Indesign CS6 not launching / startup crash
Since this morning my InDesign CS6 keeps crashing on startup. I'm using Adobe Cloud and all other applications work fine. I'm using the software in german and it's the first startup process ("Initializing"?) that immediately crashes the program. Everything was working fine last night.
I tried reinstalling, deactivating plugins and removing certain cache/registry files as explained in previous posts to this matter – without success. Please help ASAP!
My log: http://pastebin.com/r3ieNaYxI see a newer post from you in another thread that indicates trashing your prefs solved the problem. Is that correct?
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If you buy a cloud application while you have a totally legal Creative Suite Premium 6 it might stop working. Adobe made the installation by taking control of my computer. The girl did not seemed totally well trained... my opinion and right after that my InDesign stopped working!!! Now my If I call to get help they send you here because they don't want to spend money fixing that problem. So, I wonder if it's a good idea to buy a new application from the cloud if you already are a good customer. It's probably safer to buy other CS6 or CS5 versions if you already have some. Otherwise you might be stuck to buy the entire package through the cloud even if you don't need the last versions. To solved my problem, I erased the applications with all the preferences on the second time around, reinstalled everything and InDesign still quits on startup. I have the same setup at home but this one does work.
Hi Jeff, here is a transcript of a chat I had with Pradeep. This should get you up to date with the situation. Meanwhile, i actually download the entire software from this address to reinstall the InDesign: licensing.adobe.com
Pradeep: As I understand you are having trouble with using Indesign CS6.
Pradeep: Is that correct?
André Guernon: Yes, it was working fine like the rest of my CS6 premium but after premiere was installed it failed completely.
Pradeep: Thank you for confirming.
Pradeep: May I know if you are getting any error message when you try to launch the software?
André Guernon: Yes, InDesign quit unexpectedly.
Pradeep: Okay.
Pradeep: Before you get the error message, may I know if you are able to see the workspace, the menubar and the tool bars of indesign software?
André Guernon: I see nothing of the interface, the process takes about a quarter of a second.
Pradeep: I am sorry for the Inconvenience Andre.
André Guernon: Thats OK, just happy that you are here.
Pradeep: I wish I could help you with the issue but we (chat support) handle issues with Download and Installation, Adobe CC products.
Pradeep: As the issue is regarding an old version, I request you to visit Adobe forums where our experts will be able to assist you. -
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Hello all,
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ReportCrash: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
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Can anyone help?
Thanks!see if this helps: Adobe Forums: InDesign crashes at startup
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Indesign CS6 Crashes upon startup main + 82
Hi i have the indesign Crash log below, have found a re-start seems to get this working but dont understand why this is happening and if there is a permantent fix without having to re-start. thanks
Process: Adobe InDesign CS6 [10138]
Path: /Users/USER/*/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier: com.adobe.InDesign
Version: 8.0.2.412 (8020)
Code Type: X86 (Native)
Parent Process: launchd [298]
Date/Time: 2013-10-21 12:12:58.273 +0100
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000002e6e726f
VM Regions Near 0x2e6e726f:
ATS (font support) 0000000010aa3000-0000000010ad8000 [ 212K] rw-/rwx SM=COW
-->
__TEXT 000000008fee2000-000000008ff15000 [ 204K] r-x/rwx SM=COW /Users/USER/*
Application Specific Information:
objc[10138]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0xac819630 _XHNDL_trapback_instruction + 0
1 com.apple.ApplicationServices.ATS 0x9a4e1606 _eATSFontGetTableDirectory + 92
2 com.apple.ApplicationServices.ATS 0x9a501189 ATSFontGetTableDirectory + 77
3 com.adobe.CoolType 0x00f903e2 CTInit + 1084666
4 com.adobe.CoolType 0x00f9075e CTInit + 1085558
5 com.adobe.CoolType 0x00f91d73 CTInit + 1091211
6 com.adobe.CoolType 0x00f983cf CTInit + 1117415
7 com.adobe.CoolType 0x00ee2024 CTInit + 371004
8 com.adobe.CoolType 0x00e2a529 0xe1f000 + 46377
9 com.adobe.CoolType 0x00f4e662 CTInit + 814970
10 com.adobe.CoolType 0x00eef43b CTInit + 425299
11 com.adobe.CoolType 0x00eef0e1 CTInit + 424441
12 com.adobe.CoolType 0x00e870d4 CTGetVersion + 17264
13 com.adobe.CoolType 0x00e8772a CTInit + 66
14 PublicLib.dylib 0x016cef18 BootStrapStrings::Translate(PMLocaleId const&, PMString const&) + 7354
15 PublicLib.dylib 0x016d6ec0 CoolTypeMain::CoolTypeMain(void* (*)(char const*, char const*, char const*)) + 270
16 PublicLib.dylib 0x016d70e7 CoolTypeMain::Instance(void* (*)(char const*, char const*, char const*)) + 95
17 PublicLib.dylib 0x01772345 GRUser::DeleteInstance() + 403
18 PublicLib.dylib 0x017724aa GRUser::DeleteInstance() + 760
19 ObjectModelLib.dylib 0x01605550 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 128
20 com.adobe.InDesign 0x00001dc2 main + 82
21 com.adobe.InDesign 0x00001d55 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9861a90a kevent + 10
1 libdispatch.dylib 0x9357de04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9357c853 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9861983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95a32e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x95a32f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x96ae63a7 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x96b4867f MPWaitOnQueue + 200
5 PMRuntime.dylib 0x005ba581 SetVSizeBaseline(unsigned long) + 1473
6 com.apple.CoreServices.CarbonCore 0x96b495e0 PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
8 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9861a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95a30ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x95a326fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9861a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95a30ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x95a326fe start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x98617c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x986171f6 mach_msg + 70
2 com.apple.CoreServices.CarbonCore 0x96b730ec TS_exception_listener_thread + 90
3 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
4 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9861a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95a30ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x95a326fe start_wqthread + 30
Thread 7:
0 libsystem_kernel.dylib 0x98619a62 __read_nocancel + 10
1 libsystem_c.dylib 0x95a2aee6 __sread + 35
2 libsystem_c.dylib 0x95a2af0e _sread + 35
3 libsystem_c.dylib 0x95a2b465 __srefill1 + 34
4 libsystem_c.dylib 0x95a2bece _fseeko + 1285
5 libsystem_c.dylib 0x95a2b9a2 fseek + 100
6 com.adobe.amtlib 0x02fefb83 AMTObtainProductLicense + 530686
7 com.adobe.amtlib 0x02fe1fcf AMTObtainProductLicense + 474442
8 com.adobe.amtlib 0x02fe55af AMTObtainProductLicense + 488234
9 com.adobe.amtlib 0x02fb7500 AMTObtainProductLicense + 299643
10 com.adobe.amtlib 0x02fb7651 AMTObtainProductLicense + 299980
11 com.adobe.amtlib 0x02fb71cf AMTObtainProductLicense + 298826
12 com.adobe.amtlib 0x02facef0 AMTObtainProductLicense + 257131
13 com.adobe.amtlib 0x02faff42 AMTObtainProductLicense + 269501
14 com.adobe.amtlib 0x02fb1b2f AMTObtainProductLicense + 276650
15 com.adobe.amtlib 0x02f8dc66 AMTObtainProductLicense + 129505
16 com.adobe.amtlib 0x02f83000 AMTObtainProductLicense + 85371
17 com.adobe.amtlib 0x02f83319 AMTObtainProductLicense + 86164
18 com.adobe.amtlib 0x02f856a2 AMTObtainProductLicense + 95261
19 com.adobe.amtlib 0x02f8597a AMTObtainProductLicense + 95989
20 com.adobe.amtlib 0x02f85af0 AMTObtainProductLicense + 96363
21 com.adobe.amtlib 0x02fbe512 AMTObtainProductLicense + 328333
22 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
23 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9861983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95a32e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x959e342c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96b74e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x96ae637d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x96b4867f MPWaitOnQueue + 200
6 com.adobe.ACE 0x00608a69 0x5c9000 + 260713
7 com.adobe.ACE 0x00607d99 0x5c9000 + 257433
8 com.apple.CoreServices.CarbonCore 0x96b495e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
10 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9861983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95a32e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x959e342c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96b74e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x96ae637d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x96b4867f MPWaitOnQueue + 200
6 com.adobe.ACE 0x00608a69 0x5c9000 + 260713
7 com.adobe.ACE 0x00607d99 0x5c9000 + 257433
8 com.apple.CoreServices.CarbonCore 0x96b495e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
10 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9861983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95a32e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x959e342c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96b74e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x96ae637d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x96b4867f MPWaitOnQueue + 200
6 com.adobe.ACE 0x00608a69 0x5c9000 + 260713
7 com.adobe.ACE 0x00607d99 0x5c9000 + 257433
8 com.apple.CoreServices.CarbonCore 0x96b495e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
10 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9861983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95a32e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x959e342c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96b74e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x96ae637d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x96b4867f MPWaitOnQueue + 200
6 com.adobe.ACE 0x00608a69 0x5c9000 + 260713
7 com.adobe.ACE 0x00607d99 0x5c9000 + 257433
8 com.apple.CoreServices.CarbonCore 0x96b495e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
10 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9861983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95a32e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x959e342c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96b74e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x96ae637d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x96b4867f MPWaitOnQueue + 200
6 com.adobe.ACE 0x00608a69 0x5c9000 + 260713
7 com.adobe.ACE 0x00607d99 0x5c9000 + 257433
8 com.apple.CoreServices.CarbonCore 0x96b495e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
10 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9861983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95a32e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x959e342c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96b74e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x96ae637d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x96b4867f MPWaitOnQueue + 200
6 com.adobe.ACE 0x00608a69 0x5c9000 + 260713
7 com.adobe.ACE 0x00607d99 0x5c9000 + 257433
8 com.apple.CoreServices.CarbonCore 0x96b495e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
10 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x9861983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95a32e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x959e342c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96b74e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x96ae637d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x96b4867f MPWaitOnQueue + 200
6 com.adobe.ACE 0x00608a69 0x5c9000 + 260713
7 com.adobe.ACE 0x00607d99 0x5c9000 + 257433
8 com.apple.CoreServices.CarbonCore 0x96b495e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95a2eed9 _pthread_start + 335
10 libsystem_c.dylib 0x95a326de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x73796e68 ecx: 0x00000000 edx: 0x00030ff0
edi: 0x2e6e726f esi: 0x0c2e1028 ebp: 0xbfffb1f8 esp: 0xbfffb050
ss: 0x00000023 efl: 0x00010286 eip: 0xac819630 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x2e6e726f
Logical CPU: 6
Binary Images:
0x1000 - 0x4ff7 +com.adobe.InDesign (8.0.2.412 - 8020) <233446BB-091B-4EC3-B859-2FA79FBC2C6A> /Users/USER/*/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
0xb000 - 0xbff7 +InDesignModelAndUI (??? - ???) <2E042CB4-E42B-151B-E858-1352BF64CBA2> /Users/USER/*/Adobe InDesign CS6.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0xf000 - 0xfff7 +InDesignModel (??? - ???) <C9ABC1CF-850A-FCC7-2CEA-68B14F048036> /Users/USER/*/Adobe InDesign CS6.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0x13000 - 0x1f3fef +WidgetBinLib.dylib (??? - ???) <D2AAB5B9-0694-32FA-38D5-F97FEE688C9D> /Users/USER/*/Adobe InDesign CS6.app/Contents/MacOS/WidgetBinLib.dylib
0x2a1000 - 0x480ffb +com.adobe.owl (AdobeOwl version 4.0.93 - 4.0.93) <D102FCD2-496D-5322-AEC0-7A5091CAA2CA> /Users/USER/*/Adobe InDesign CS6.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x4ad000 - 0x547ff3 +com.adobe.owl-canvas (AdobeOwlCanvas version 3.6.05 - 3.6.05) <8E0CC5EB-E18A-20BD-BDC4-667D1CC43C12> /Users/USER/*/Adobe InDesign CS6.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x554000 - 0x55dfff +ASLSupportLib.dylib (??? - ???) <000064CE-84C2-F397-BAB1-17055FA344EC> /Users/USER/*/Adobe InDesign CS6.app/Contents/MacOS/ASLSupportLib.dylib
0x564000 - 0x5a0ffb +TextPanelLib.dylib (??? - ???) <019DE080-1920-928F-57FB-F8FD8FCCA227> /Users/USER/*/Adobe InDesign CS6.app/Contents/MacOS/TextPanelLib.dylib
0x5b7000 - 0x5c0ff3 +PMRuntime.dylib (??? - ???) <38BB0F99-35C6-4A69-CDA7-AA8624FB1393> /Users/USER/*/Adobe InDesign CS6.app/Contents/MacOS/PMRuntime.dylib
0x5c9000 - 0x745ff3 +com.adobe.ACE (AdobeACE 2.19.18.19553 - 2.19.18.19553) <2C680020-62C1-F45D-B48C-9D5AB8E99DCC> /Users/USER/*/Adobe InDesign CS6.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x754000 - 0xd1bfef +com.adobe.AGM (AdobeAGM 4.26.18.19553 - 4.26.18.19553) <AB15D5F5-2D3D-F597-DD23-47A7A4719FC1> /Users/USER/*/Adobe InDesign CS6.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0xd8e000 - 0xdc9ff7 +com.adobe.ARE (AdobeARE 1.5.02.19553 - 1.5.02.19553) <264C1354-0764-AFAB-5BB7-DA4B4EBEEFC1> /Users/USER/*/Adobe InDesign CS6.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0xdcf000 - 0xdecff3 +com.adobe.BIB (AdobeBIB 1.2.02.19553 - 1.2.02.19553) <D3D9FDCE-75B2-7FB3-71C8-D5DF313F6B0F> /Users/USER/*/Adobe InDesign CS6.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0xdf2000 - 0xe19ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <34F46810-2864-0365-91CF-BF9C8503400A> /Users/USER/*/Adobe InDesign CS6.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0xe1f000 - 0x1148fef +com.adobe.CoolType (AdobeCoolType 5.10.70.21235 - 5.10.70.21235) <1BF23DC8-AB4A-D0A8-622A-90A861016CF9> /Users/USER/*/Adobe InDesign CS6.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
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0x9a3c4000 - 0x9a4bcff7 libFontParser.dylib (??? - ???) <71B33EB1-27F8-3C68-B940-FC61A3CFE275> /Users/USER/*/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/ A/Resources/libFontParser.dylib
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 27702
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=179.6M resident=92.0M(51%) swapped_out_or_unallocated=87.6M(49%)
Writable regions: Total=143.0M written=4868K(3%) resident=26.0M(18%) swapped_out=0K(0%) unallocated=117.0M(82%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 34.5M
CG shared images 128K
MALLOC 91.1M
MALLOC guard page 48K
MALLOC_LARGE (reserved) 1288K reserved VM address space (unallocated)
Memory tag=242 12K
Memory tag=243 4K
Stack 71.1M
VM_ALLOCATE 72K
__CI_BITMAP 80K
__DATA 8368K
__DATA/__OBJC 100K
__IMAGE 528K
__IMPORT 16K
__LINKEDIT 47.6M
__OBJC 1624K
__OBJC/__DATA 40K
__PAGEZERO 4K
__TEXT 132.0M
__UNICODE 544K
mapped file 207.2M
shared memory 312K
shared pmap 10.3M
=========== =======
TOTAL 606.7M
TOTAL, minus reserved VM space 605.4M
IIn future please put the crash reports on pastebin.com and link to the here. It makes the forum much easier to navigate.
Your crash looks like it's type related, perhaps a font issue. See Troubleshoot fonts | Mac OS X -
InDesign CS6 Crashes at startup
InDesign is crashing at startup with the following error message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 8.0.0.370
Application Timestamp: 4f72c3ee
Fault Module Name: SUPPORT FOR JAVASCRIPT.RPLN
Fault Module Version: 8.0.0.370
Fault Module Timestamp: 4f72caab
Exception Code: c0000005
Exception Offset: 00020334
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I have uninstalled and reinstalled twice. I have deleted preferences. Nothing works. Remainder of the creative suite launches fine.I have downloaded the patch directly. First downloaded the 8.0.1 and then was able to get the 8.0.2. This is the current error message at startup:
Problem signature:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 8.0.2.413
Application Timestamp: 51fb7197
Fault Module Name: SUPPORT FOR JAVASCRIPT.RPLN
Fault Module Version: 8.0.0.370
Fault Module Timestamp: 4f72caab
Exception Code: c0000005
Exception Offset: 00020334
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 -
InDesign CS6 crashing on startup in OS X 10.7.3
I also am having an issue.
I am running 10.7.3 however.
I installed InDesign CS6 (version 8.0) and if I have all my plugins running it will crash EVERY TIME on start-up.
However, I systematically removed all plugins and found that the plugin that causes the problems are:
PMPACK (completel doesn't work)
UI (lags the computer, very slow) - but if I remove UI I have NO tools.
Any ideas or suggestions?
SSI think with CS 6 anyway that the welcome screen is trying to call home to adobe. Why or for what I'm not sure just yet. Once Indesign opens, if you close the welcome screen and go under the help menu and launch the welcome screen again it does the same thing and hangs for a minute or so. Right now I think its our firewall blocking it.
People having issues with this, are you home users or working at a business behind firewalls and stuff?
Either Indesign isn't using our proxy settings set in the system or we have something messed up on our network. If I take the problematic computer and put it in our office where there is no restrictions or proxies Indesign launches fine.
***Update***
So it seems if your computer has a network connection this plugin for the welcome screen calls home to Adobe for some reason. If I turn off internet access then Indesign launches fine. I don't see anything on the welcome screen that it would have to call home for. But it is and the Adobe software doesn't seem to be using the settings set in OS X to use the proxy server from what I am seeing. So to me it looks like a bug with Adobe's software because its not using the proxy server set in OS X network preferences. Hopefully if I am correct about the Adobe software not using the set proxy server settings in OS X they will fix it. Also noticed Dreamweaver CS6 not connecting on teh bottom right of the window, so its not using the set proxy settings in OS X either.
Work around:
Punch a whole in firewall
or
Remove:
/Applications/Adobe InDesign CS6/Plug-Ins/PMPack/PMWelcomeScreen.InDesignPlugin -
I bought all the versions of creative suite over the years and now just bought Adobe Premiere from the cloud. From that moment my InDesign CS6 quits on start up and they tell me that they cannot support me on the phone and to go F myself. I erased everything, even the preferences, reinstalled it and still have the same problem. Do you think this is a marketing trap, buy a new one and we will make sure that you have to change everything? Help, I can't work anymore.
Hi Jeff, here is a transcript of a chat I had with Pradeep. This should get you up to date with the situation. Meanwhile, i actually download the entire software from this address to reinstall the InDesign: licensing.adobe.com
Pradeep: As I understand you are having trouble with using Indesign CS6.
Pradeep: Is that correct?
André Guernon: Yes, it was working fine like the rest of my CS6 premium but after premiere was installed it failed completely.
Pradeep: Thank you for confirming.
Pradeep: May I know if you are getting any error message when you try to launch the software?
André Guernon: Yes, InDesign quit unexpectedly.
Pradeep: Okay.
Pradeep: Before you get the error message, may I know if you are able to see the workspace, the menubar and the tool bars of indesign software?
André Guernon: I see nothing of the interface, the process takes about a quarter of a second.
Pradeep: I am sorry for the Inconvenience Andre.
André Guernon: Thats OK, just happy that you are here.
Pradeep: I wish I could help you with the issue but we (chat support) handle issues with Download and Installation, Adobe CC products.
Pradeep: As the issue is regarding an old version, I request you to visit Adobe forums where our experts will be able to assist you. -
Indesign CS6 crashing on startup
When starting indesign on mac os x version 10.7.5 runs through loading up screen and then freezes on the create new/open document screen and has to be force quit everytime.
Have uninstalled and reinstalled, tried fixes noted in other answers that require reloading preferences, downloading the adobe fix zip files and still not working.
If anyone has any ideas that might rectify this issue that would be great.
ThanksI had the same problem with InDesign. Here is how I fixed it.
CS6 Suite on Mac. When I originally installed it under OSX 10.7.x Everythign worked fine I finished a project for a client and was cleaning house of temporary work and decied to take the plunge and upgrade the OS to 10.8.3
InDesign stopped working.
I deleted the temporary & cache files in the Library like posts in other forums suggested, but it did not resolve. I read the posts above and it seemed to drastic to do. It had to be simple.
It was a 2 step process
1) Remove the temporary files in the library created by InDesign (Preferences | Adobe InDesign | 8.0 | en-US | InDesign Defaults) and the folder (Caches | Adobe InDesign | Version 8.0)
If you have some special defaults or settings just move these files to a folder on the desktop so you might be able to recover them later.
2 ) Run the Disk Utility | Repair permissions on the entire volume.
That's it. Now InDesign works fine for me and I hope it resolves your problem also.
I was more concerned about getting InDesign to function rather than some specific preferences which could recreate. -
InDesign CS6 crashes at startup after windows 7 update
InDesign crashes at startup after windows 7 update: Faulting module path: C:\Windows\system32\MSVCR100.dll (Microsoft Visual C runtime and update KB2538243 and KB2565063)
Reinstalling did not help
Also Adobe Encore CS6 seems to be affectedI looked at the recovery files in:
C:\Users\MyName\AppData\Local\Adobe\InDesign\Version 8.0\en_US\Caches\InDesign
I deleted all the files and Indesign started up fine. feeling good I closed Indesign and restarted.
Indesign Crashed again.
Deleted all files again and reloaded.
I went to "Edit:Preferences:File Handling:Document Recovery Data" to:
G:\Adobe\Indesign\Cache\Recovery
Interestingly, the Indesign application recovery files still reside in the user directory above. But the document recovery data moves to the G drive above.
There is no clear reason why Indesign quit loading today. It worked fine since initial installation last year. But separating the document recovery data from the application recovery data seems to fix the problem for now. -
InDesign CS6 crashing at Startup
So I installed Windows 8, and now we re-installed Adobe CS6 inDesign but whenever I start up inDesign it says "The program has encountered a problem and needs to close", the thing is though if I run it as an administrator everything works fine and no crashes. What's wrong/happening?
Well, it should be working (obviously). Did you activate the default Administrator account and have success with that? It sounds like you did.
I have no idea why it isn't working. I'd uninstall, run the clean tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) run MSConfig and turn off all non-essential startups and services, and reboot, then try the install again. You can run MSconfig again after to restroe normal startup.
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