InDesign CS6 license number being rejected as "invalid"?

Why is my new InDesign CS6 license number being rejected as "invalid" although it is the one that came with the disc and it is assigned to me on Adobe's license website?  I have a Mac.

Contact serial number and licensing support. We can't do anything about that.
Mylenium

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    Hi MB_design,
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    >Someone else has already installed it, and we cant track who
    Not very good office/employee management... but if you DID know who, and you had his/her Adobe ID, you could go to https://www.adobe.com/account.html for a list of activated programs

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    Contact support by web chat.
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    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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    Mylenium

  • Indesign suddenly asking for serial number and rejecting the one I have

    Hi,
    This question is very similar to that of act_writ from 19/10/2014 ("Sudden trouble opening InDesign - serial number rejected")
    - I am asking again because that question was not answered.
    We have InDesign CS6 on a Mac, purchased last year with a student license. It always worked and opened the program without asking for a login. All of a sudden yesterday it asked for a login and the serial number, but it rejects the serial number I have received when purchasing the product.
    I am still a student so it should not have expired.
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    A serial should be ok if it was ok.
    Exceptions are: If the serial was used several times in a way which is causing doubts of its legal use, then will Adobe deactivate it (e.g. use of several serial in connection with illegal copies) or when Adobe shuts down the activation server as it was done with CS2, but the user could replace it with a common serial.
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    For non English (including UK and US and International) versions users the serial can also fail when the localisation files are deleted.
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  • CS6 is asking me for my license number again?

    I have been running CS6 with no problems but I'm now being asked to enter my license number again and it's saying it is invalid? Any ideas?

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