Indesign getting "serious error"
Hi everyone,
I'm hoping someone can help me! Of course this problems happens on deadline of my 144pg. magazine. We're using InDesign/InCopy to go back and forth with the designers (us) and the editors. Yesterday, we were updating assignments and having to unlink/relink some assignments that caused very slow opening of the .icma files. We got them fixed and to our client, then very randomly we noticed Indesign stared crashing while trying to open any of the Indesign files. They all have the error "Adobe InDesign is shutting down. A serious error was detected..." It seemed to jump from one file to the next, and now any file we open for that magazine immediately crashes InDesign with that error.
To date, I've tried:
Logging in as a new user
Cleaning font cache
Trashing Indesign preferences
Single user rebuild
Restarting the server (where the files reside)
None of these have helped us. If anyone could possibly shed some light it I would be so appreciative!
Many thanks,
Wendy
Many times the protective shutdown is indeed related to something wrong with the preferences.
You might see if there is more information within the protective shutdown log. ~/Library/Caches/Adobe InDesign/[Version]/en_us/InDesign Recovery/Protective Shutdown Log that gives any additional information as to the cause of the crash.
If the keypress that Youri has mentioned are not enough, go with the manual approach.
Peter does a great run-through on where they are and what to remove here:
http://forums.adobe.com/thread/526990
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What was it that Meatload said, "two out of three ain't bad... ?"
Glad that two Projects burned properly.
Before you trash that one Project, I would do this little exercise:
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Hunt -
InDesign CS4 shutting down from serious error. Reinstall didn't help.
I started getting a weird "file import error" in InDesign CS4 where I couldn't open any .indd files. After searching around I tried a couple fixes, including deleting preferences, validating my fonts (and removing ones with errors), and removing SING. After doing this, I started getting the "Serious error" message upon program startup and couldn't get it up and running. I tried reinstalling the program but it persists. Illustrator, Photoshop, and DreamWeaver still work fine. Any ideas?
Crash report:
Process: Adobe InDesign CS4 [2530]
Path: /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
Identifier: com.adobe.InDesign
Version: 6.0.0.352 (6000)
Code Type: X86 (Native)
Parent Process: launchd [185]
Date/Time: 2013-01-15 11:43:44.436 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 359584 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 231 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 971BFDD7-1685-4342-BB19-A8B24F54038D
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Main Thread Dispatch queue: com.apple.main-thread
0 PublicLib.dylib 0x010ea0e7 ProtectiveShutdown::~ProtectiveShutdown() + 279
1 ...adobe.InDesign.AppFramework 0x221302f9 0x22117000 + 103161
2 PublicLib.dylib 0x010b50db CmdUtils::ProcessCommand(ICommand*) + 59
3 com.adobe.InDesign.Widgets 0x2699834f GetPlugIn + 2943
4 WidgetBinLib.dylib 0x027a0f4e CTreeViewWidgetMgr::InternalSetStyle(long) + 382
5 WidgetBinLib.dylib 0x027a117f CTreeViewWidgetMgr::RegisterStyleWidget(long, unsigned long, IDType<PluginID_tag>) + 127
6 ...dobe.InDesign.TableStylesUI 0x2163ad32 0x2162c000 + 60722
7 WidgetBinLib.dylib 0x027a1418 CTreeViewWidgetMgr::GetNodeWidgetHeight(NodeID const&) const + 328
8 WidgetBinLib.dylib 0x0279c261 TreeWidgetControlView::ConstrainDimensions(PMPoint const&) const + 209
9 ...dobe.InDesign.TableStylesUI 0x2164b6a1 0x2162c000 + 128673
10 WidgetBinLib.dylib 0x027918f1 SizePanelDetailController::ReadWrite(IPMStream*, IDType<ImplementationID_tag>) + 289
11 com.adobe.InDesign.Widgets 0x26996cf9 MOwnerDrawDDCtrlData::AddWidget(IControlView*, long, short) + 22089
12 PublicLib.dylib 0x0118d1aa CreateObjectNoInit(IDataBase*, RsrcSpec const&, IDType<PMIID_tag>) + 570
13 PublicLib.dylib 0x0118d379 CreateObject(IDataBase*, RsrcSpec const&, IDType<PMIID_tag>) + 41
14 ...obe.InDesign.Application UI 0x2232764d 0x222ef000 + 230989
15 ...obe.InDesign.Application UI 0x22346ec5 GetPlugIn + 57493
16 PublicLib.dylib 0x010e6958 CInitializer::RegisterResources(IPMStream*, void*) + 24
17 PublicLib.dylib 0x010d53a1 CResourceShell::PrivateEnumerateResourcesLI(PMLocaleId const&, IDType<PluginID_tag> const&, unsigned long, short (*)(IPMStream*, void*), void*) + 353
18 PublicLib.dylib 0x010d54ea CResourceShell::EnumerateResourcesLI(PMLocaleId const&, IDType<PluginID_tag> const&, unsigned long, short (*)(IPMStream*, void*), void*, short) + 58
19 PublicLib.dylib 0x010e78b9 CInitializer::Register(IDType<PluginID_tag>, PMLocaleId const&) + 73
20 ...adobe.InDesign.AppFramework 0x2217d163 GetPlugIn + 275763
21 ...adobe.InDesign.AppFramework 0x2217d239 GetPlugIn + 275977
22 ...adobe.InDesign.AppFramework 0x2213dee5 GetPlugIn + 17077
23 com.adobe.InDesign 0x000026eb main + 187
24 com.adobe.InDesign 0x00001fb2 start + 258
25 com.adobe.InDesign 0x00001ed9 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x93f9d382 kevent + 10
1 libSystem.B.dylib 0x93f9da9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x93f9cf59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x93f9ccfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x93f9c781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x93f9c5c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x93f76b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x93fa46e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x93fd35a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x9934bb90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x99347533 MPWaitOnQueue + 250
5 PMRuntime.dylib 0x00012668 MemUtils::GetAvailMem() + 296
6 ...ple.CoreServices.CarbonCore 0x9932b54a PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
8 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x93f76afa mach_msg_trap + 10
1 libSystem.B.dylib 0x93f77267 mach_msg + 68
2 ...ple.CoreServices.CarbonCore 0x993f3ab0 TS_exception_listener_thread + 160
3 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
4 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x93fa4aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x93fa475e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x93fa63f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9936021e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x9934bb68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x99347533 MPWaitOnQueue + 250
6 AdobeACE 0x0004c38d 0x1b000 + 201613
7 AdobeACE 0x0004bd85 0x1b000 + 200069
8 ...ple.CoreServices.CarbonCore 0x9932b54a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
10 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x93fa4aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x93fa475e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x93fa63f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9936021e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x9934bb68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x99347533 MPWaitOnQueue + 250
6 AdobeACE 0x0004c38d 0x1b000 + 201613
7 AdobeACE 0x0004bd85 0x1b000 + 200069
8 ...ple.CoreServices.CarbonCore 0x9932b54a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
10 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x93fa4aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x93fa475e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x93fa63f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9936021e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x9934bb68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x99347533 MPWaitOnQueue + 250
6 AdobeACE 0x0004c38d 0x1b000 + 201613
7 AdobeACE 0x0004bd85 0x1b000 + 200069
8 ...ple.CoreServices.CarbonCore 0x9932b54a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
10 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x93f76b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93fa46f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93fed05f pthread_cond_wait + 48
3 com.adobe.amt.services 0x1f1eb552 C_EULA_AskToAcceptEULA + 21368
4 com.adobe.amt.services 0x1f1e6995 C_EULA_AskToAcceptEULA + 1979
5 com.adobe.amt.services 0x1f1eb5b0 C_EULA_AskToAcceptEULA + 21462
6 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
7 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 8: com.apple.CFSocket.private
0 libSystem.B.dylib 0x93f95ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x95cb7c53 __CFSocketManager + 1091
2 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
3 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 9: IPCClient rcvr: FMClient.501.2530.2690368832.1
0 libSystem.B.dylib 0x93f95ac6 select$DARWIN_EXTSN + 10
1 ...extensis.cpp-core-framework 0x298f9523 GIPCReceiver::OSWaitForData() + 2301
2 ...extensis.cpp-core-framework 0x298edc0f GIPCClient::ReceiverThreadProc(GThread*) + 949
3 ...extensis.cpp-core-framework 0x299719c7 GThread::PthreadInternal(void*) + 239
4 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
5 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 10: Agent IF Message Handler
0 libSystem.B.dylib 0x93fa4aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x93fa475e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x93fa42b1 pthread_cond_timedwait$UNIX2003 + 72
3 ...extensis.cpp-core-framework 0x2992ed5d GSemaphore::TimedWait(unsigned long) + 77
4 ...extensis.cpp-core-framework 0x298f276f GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned long, std::vector<char, std::allocator<char> >&, bool) + 39
5 ....ExtensisFontManagement.sdk 0x29eae2d7 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 497
6 ....ExtensisFontManagement.sdk 0x29eaea65 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 67
7 ...extensis.cpp-core-framework 0x299719c7 GThread::PthreadInternal(void*) + 239
8 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
9 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x93f76b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93fa46f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93fed05f pthread_cond_wait + 48
3 ...oost_thread-mt-1_34_1.dylib 0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 ...adobe.InDesign.AppFramework 0x2220319f GetPlugIn + 824687
5 ...oost_thread-mt-1_34_1.dylib 0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 ...oost_thread-mt-1_34_1.dylib 0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
8 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x93f76b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93fa46f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93fed05f pthread_cond_wait + 48
3 ...oost_thread-mt-1_34_1.dylib 0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 ...adobe.InDesign.AppFramework 0x2220319f GetPlugIn + 824687
5 ...oost_thread-mt-1_34_1.dylib 0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 ...oost_thread-mt-1_34_1.dylib 0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
8 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x93f76b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93fa46f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93fed05f pthread_cond_wait + 48
3 ...oost_thread-mt-1_34_1.dylib 0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 ...adobe.InDesign.AppFramework 0x2220319f GetPlugIn + 824687
5 ...oost_thread-mt-1_34_1.dylib 0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 ...oost_thread-mt-1_34_1.dylib 0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
8 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x93f76b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93fa46f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93fed05f pthread_cond_wait + 48
3 ...oost_thread-mt-1_34_1.dylib 0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 ...adobe.InDesign.AppFramework 0x2220319f GetPlugIn + 824687
5 ...oost_thread-mt-1_34_1.dylib 0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 ...oost_thread-mt-1_34_1.dylib 0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
8 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x93f76b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93fa46f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93fed05f pthread_cond_wait + 48
3 ...oost_thread-mt-1_34_1.dylib 0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 ...adobe.InDesign.AppFramework 0x2220319f GetPlugIn + 824687
5 ...oost_thread-mt-1_34_1.dylib 0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 ...oost_thread-mt-1_34_1.dylib 0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
8 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x93f76b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93fa46f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93fed05f pthread_cond_wait + 48
3 ...oost_thread-mt-1_34_1.dylib 0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
4 ...adobe.InDesign.AppFramework 0x2220319f GetPlugIn + 824687
5 ...oost_thread-mt-1_34_1.dylib 0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
6 ...oost_thread-mt-1_34_1.dylib 0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
7 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
8 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x93f76b42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x93fa46f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x93fed05f pthread_cond_wait + 48
3 TINthread.dylib 0x1f0447a5 ThreadUtils::ThreadPool::Dispatcher() + 277
4 TINthread.dylib 0x1f04483f ThreadUtils::ThreadPool::ThreadProc(void*) + 17
5 libSystem.B.dylib 0x93fa4259 _pthread_start + 345
6 libSystem.B.dylib 0x93fa40de thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x93f9c412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x93f9c9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x93f9c5c6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x010e9fe4 ecx: 0x089ce4f4 edx: 0x07e0a9f0
edi: 0xbfffee48 esi: 0x039ee664 ebp: 0xbfffeea8 esp: 0xbfffede0
ss: 0x0000001f efl: 0x00010246 eip: 0x010ea0e7 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x8000 - 0x8fff +InDesignModel ??? (???) <04F752B0-79DF-B0C0-0D40-E5D56F5E6763> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0xc000 - 0xcfff +InDesignModelAndUI ??? (???) <2822805A-73B5-F1C1-F21F-77EA75E194B8> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
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0x2296c000 - 0x2297dffb +LogTransport2 ??? (???) <835B7B84-5A67-370B-AB39-8E448AA81FA0> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/LogTransport2.framework/Versions/A/LogTransport2
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0x22a66000 - 0x22a96ff7 +com.adobe.InDesign.AWSUI 6.0.0.352 (???) <700E5059-F44C-4Just for good measure, trash the prefs (see Replace Your Preferences) and delete any of the files you find in John's list at Adobe Forums: InDesign crashes at startup becasue I'm not sure if the cleaner tool takes care of them. It's possible none of these files exist if ID never launched, but take a look. They will be hidden, so see Access hidden user library files | Mac OS 10.7 Lion if you don't already know how to find them.
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Indesign 5.5 a serious error was detected
We have Indesign 5.5 that crashes everytime it's starts wiht the error message "A serious error was detected. Please restart...". If I remove the plugins from the Applications\Indesign\Plugins folder it starts up with no problem. I've re-installed the plugins from the installation package and the error returns. I've copied the plugins from a working computer to no avail. There are only a few plugins that fail, but would like to keep all of them working in InDesign. I've disabled Fusion 3 to see if it was preventing it from working. Preferences files were deleted to no avail. This is definitely a plugin issue but don't know how to resolve. Any help is greatly appreciated.
The computer is an iMac 10.7.3 - Adobe CS5.5 - Fusion 3We have Indesign 5.5 that crashes everytime it's starts wiht the error message "A serious error was detected. Please restart...".
Do you have a ~/Library/Caches/Adobe InDesign/Version 7.5/en_us/InDesign Recovery/ProtectiveShutdownLog file? What're the first few lines of the most recent entry?
Do you also get a crash report? Upload it to http://pastebin.com/ and share the link with us. -
What is it about InDesign CS5 that someone would get this error message?
Hi,
What is is about the .swf file that is generated from the InDesign CS5 interactive workspace that someone would get the following error message when they go to view the site I created?
"This file may contain newer information that this viewer can support. It may not open or display correctly. Adobe suggests that you upgrade to the latest versions of our Acrobat products blah blah blah."
The site doesn't seem to work for four Mac users, but works fine for at least one PC user.
I'm trying to figure out how to save the .swf file down to Flash Player 9, which I've done by exporting a .fla file, then adjusting the Publish setting in Flash CS5. But that throws a wrench into the works...all the animations go haywire by continuously looping and the scale of all the text elements on the first page is much larger than it should be.
Thanks, SteveJohn Black3 wrote:
Many of my songs in my iTunes Library no longer play. I get this error message: "The song xxx could not be used because the original file could not be found. Would you like to locate it?
this usually happens when a user moves or deletes files in the finder - a sure way to upset iTunes.
did you move or delete files in the finder ?
I cannot locate the song.
if you let iTunes manage your library, all your content will be in <MacintoshHD>/users/<yourname>/music/iTunes/iTunes music (or media)/music. did you look there ? tried a spotlight search ?
if the files are really gone, and have been purchased from the iTunes store, see Downloading past purchases from the App Store, iBookstore, and iTunes Store. -
When trying to update my CC apps, the update fails. I get this error: Update Failed. There was an error installing this update. Please try again later or connect customer support. This is currently happening for InDesign, Photoshop and Bridge. I had this problem previous and was able to fix by doing a complete wipe of my computer and reinstalling CC. However, I should not have to wipe my computer clean everytime I need to do a CC update. HELP!
Hi,
Please download the updates directly from the link below:
WIN: All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
MAC: All Adobe CC 2014 Updates: The Direct Download Links for Mac OS | ProDesignTools
Regards,
Sheena -
Keep getting "Sorry, A serious error has occurred . . . " and then shut down. OS 10.8.5
I'm running OS 10.8.5 and Premiere CC. Newish Macbook Pro with 2.7 HGz processor, 16GB memory. Very fast, no issues there.
Often happens when I'm working with photographs, positioning or scaling them. This happens to EVER Premiere file I work on and my current file is completely ruined, the minute I open the rescue file it creates with new name I get the "Serious Error" message.Hi CristinaRutter.
Please mention the make and model of the Graphics Card installed on your machine (go to about this MAC>more info). Also, if the crash happens on any specific format of photographs or clips.
Regards,
Vinay -
I am running InDesign CS5.5 and trying to open an In Design File but getting an error message. " Cannot open the file "PDavidLCover.indd". Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file me be open in another application."Please help I really need to get this file open.
Since you've shown us the folder contents it's a good bet it isn't in use (no lock file). And it doesn't look like the file is mis-named as there doesn't seem to be anything else there that would be the .indd file (but just in case, open it in TextEdit and paste the first few lines here so we can see what the file header says), so the most likely case is the file is damaged. Is that on a removable device of some sort?
You can try the tool at Repair corrupt InDesign Adobe files on Mac OS X or send me a link to the file by private message and I'll try the recovery tool I have for Windows. -
Getting some error while opening our plugin in InDesign CC Debugger
Hi,
We are loading XML file using our plugin. After opening Indesign documents (Created using the same XML), we have refreshed the tree(using our plugin option). We are getting the below mentioned asserts,
1. Direct model change to database without transaction. Either process a command or call a utility or facade interface that does what you want, or implement your own cmd if none exist. Generally, DON'T just call IDataBase::BeginTransaction()/EndTransaction.
2. Comparing translated string to non-translated string!(Strings are '\\New Technology\37_NATURE2.jpg' and '\'
Please help us to fix this issue.
Thanks,
Vimala LHi,
2) Comparing translated string to non-translated string, most likely comparing 2 PMStrings, one of them has settranslatable as kFalse.
Thanks for your reply..Already we have set the settranslatable as kFalse. But getting this error.
bool16 SampleTVWidgetMgr::ApplyNodeIDToWidget(
const NodeID& node, IControlView* widget, int32 message) const
CTreeViewWidgetMgr::ApplyNodeIDToWidget(node, widget);
do
// If this node doesn't have any children, don't show expander Widget
InterfacePtr<IPanelControlData>
panelControlData(widget, UseDefaultIID());
ASSERT(panelControlData);
if(panelControlData==nil) {
break;
// Set expander widget to hidden state if this node has no kids
IControlView* expanderWidget = panelControlData->FindWidget(kTreeNodeExpanderWidgetID);
ASSERT(expanderWidget);
if(expanderWidget == nil) {
break;
InterfacePtr<const ITreeViewHierarchyAdapter>
adapter(this, UseDefaultIID());
ASSERT(adapter);
if(adapter == nil) {
break;
if (expanderWidget) {
if (adapter->GetNumChildren(node) <= 0) {
expanderWidget->HideView();
else {
expanderWidget->ShowView();
IControlView* iconView =
panelControlData->FindWidget(kSampleIconWidgetId);
ASSERT(iconView);
if (iconView == nil) {
break;
TreeNodePtr<SampleFileNodeID> nodeID(node);
ASSERT(nodeID);
if(nodeID == nil) {
break;
PMString nodePath = nodeID->GetPath();
this->setIconForContent(iconView, nodePath);
IControlView* displayStringView =
panelControlData->FindWidget( kSampleNodeNameWidgetID );
ASSERT(displayStringView);
if(displayStringView == nil) {
break;
InterfacePtr<ITextControlData>
textControlData( displayStringView, UseDefaultIID() );
ASSERT(textControlData);
if(textControlData== nil) {
break;
PMString stringToDisplay(SampleUtils::TruncatePath(nodePath));
if(stringToDisplay.empty()) {
stringToDisplay="Empty?";
stringToDisplay.SetTranslatable( kFalse );
textControlData->SetString(stringToDisplay);
// Adjust indenting- this may be temporary
this->indent( node, widget, displayStringView );
} while(kFalse);
return kTrue;
Thanks,
Vimala L -
When trying to install an extension for InDesign CC 2014 I get an error message saying that the extension only works with version 7.0 or greater. My version is 10.0.0.7 x64 Build I was using this extension fine with InDesign CCError message with InDesign CC 2014
Used the 64bit version before CC 2014 as well so don't think that's the issue. Here is the text in the .mxi file if I have missed something:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<macromedia-extension id="PrintUI Tools" name="PrintUI Tools" requires-restart="true" version="3.0.0">
<author name="PrintUI.com"/>
<description/>
<license-agreement/>
<products>
<product maxversion="" name="InDesign" primary="true" version="7.0"/>
</products>
<files>
<file destination="" file-type="CSXS" products="" source="PrintUIManagement.zxp"/>
</files>
<update url="http://printui.com/public/downloads/updates/printui_tools_update.xml"/>
</macromedia-extension> -
Why do I get "The system has recovered from a serious error" after system shut down
Every time when start/restarting the computer using the attached .vi I get a window with "The system has recovered from a serious error." Although this does not seems to have any effect on application and I am able to use the test equipment but could someone explain why this is happening?
LV 8.2
TestStand 3.5
MAX 4.1
NI DAQ Card PXI-4461
Many Thanks
Mehran
Mehran Fard
Attachments:
System Shutdown.doc 63 KBHi Fardm,
how should we answer that question when you don't attach the VI, but only a picture hidden in some proprietary file format?
Attach the VI!
You also have some Rube-Goldberg in your code:
IF not zero THEN use ErrorCode ELSE use zero
Why not just connect errorcode directly with BundleByName? You don't need the Select function here...
Best regards,
GerdW
CLAD, using 2009SP1 + LV2011SP1 + LV2014SP1 on WinXP+Win7+cRIO
Kudos are welcome -
Cannot Save Document Leading to Serious Error in InDesign
I'm using both InDesign CS3 and CS4 in Mac OS X 10.5.5
We recently got a new printer at work (Xerox 700 Digital Color Press). Since then, I've had major issues saving some of my documents. Immediately after printing a document duplexed, It says this when I try to save: "Cannot save the document. It may be opened by other applications. Close applications and try again. You may also use saveas to save it into a new document." If I cancel and do a save as to another location, InDesign immediately crashes saying a serious error has been detected and must shut down. The same thing happens if I close the document without saving and try to open that same file again. I've tried this with files located on our server as well as my hard drive with the same results.
Fortunately, restarting the computer resolves this problem (although only until I try printing it duplexed again). If I print it without duplexing, It will save just fine. No other applications I use are having this problem. As a temporary solution, I've been printing the job to the hold and then changing the settings on the printer to make the job duplex. I've tried uninstalling and reinstalling the entire creative suite as well as deleting the preferences and other settings, but none of those things have helped.I managed to find a workaround to this problem. Hopefully this'll be useful for anyone else with this problem until the problem is resolved by Adobe.
After you close the document without saving, rename the file. When you open the file, it will open as a read-only document. Do a "Save As" to another location. You can then move the file you just saved to where it belongs. However, you won't be able to delete the previous file until you restart the computer. -
Why is my InDesign CS4 crashing with serious error detected?
Hi.
Can anyone help please?
I am also having this problem. I have a MAC 10.6.8 and am trying to use indesign CS4, but I keep crashing due to a serious error being detected.
I have no idea what this could be.
The action that seems to trigger it is if I try to place multiple images in to a grid format by holding down cmd+shift, however I have also recently installed new fonts in my public library from dafont.
Here is the link to my pastebin crash report > Crash Report - MSADMIN - Pastebin.com
Any help would be so appreciated!
Thank you in advance.One of the images causes an error during place.
The error is not handled correctly before InDesign continues with the next place.
At that point a security mechanism steps in and invokes the "protective shutdown".
Fonts are probably not involved, unless your images are actually placed InDesign files, EPS or alike.
You can try to place the images individually, one of them should bring up an error dialog.
Dirk -
Adobe InDesign is shutting down. A serious error was detected
Dear scripters
here I am trying to relink the book contents from different path. While I am running this script my indesign cs2 is shutting down.
the error is below
Adobe InDesign
Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents.
OK
This is my script
var myFolder = Folder.selectDialog("Please select a folder");
bb = app.books[0].bookContents;
for (i = 0; i < bb.length; i++)
chname= File(bb[i].fullName).name;
mynewfile = File(myFolder + "/" + chname);
if (mynewfile.exists) {
bb[i].replace (File (mynewfile));
$.writeln (mynewfile)
app.books[0].save();
Please advice me how to solve this prob?
thanks in advance
regards
a r u lYou have a serious corruption problem someplace, or a serious conflict with some other software that is running.
If this happens with more than one document, you can start with repalcing your preferences. See Replace Your Preferences
If it's isolated to a single document, see Remove minor corruption by exporting
Another very likey cause is a corrupt or poorly made font. Run a font utility to look for font problems.
Turn off any third party Plugins for ID that you might have installed. Also try turning off your font manager if you have one.
If none of this helps, you may have to reinstall ID. -
When installing InDesign CS6 I get an error message
When installing InDesign CS6 I get an error message
Hi,
Please refer to Adobe Download and Installation Help.
http://helpx.adobe.com/download-install.html
If you still need any assistance with download and installation, you can contact Adobe technical support .
Please visit the below link for contact details.
http://www.adobe.com/aboutadobe/contact.html
Thank you for posting the issue on Adobe forums.
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