Indesign hangs in Folio builder

It begin to happen yesterday. When i try to log out from Folio builder panel, Indesign hangs.
It happens on several computers, windows-mac; 32bit-64bit.
So i think there is something happened in Adobe's side.
Ants

I found one way to fix it:
- quit all CS6 apps
- if in OSX force quit the CS6ServiceManager via Activity Monitor app
- go to the User Library (hold down option key while accessing the Go menu) and find these:
/Library/Application Support/Adobe/CS6ServiceManager/preference/csxs3.pref - move this file out to desktop
Library/Application Support/Adobe/OOBE/opm.db - move this file out to desktop
zip these up and delete the original, you now have inaccessible copies to put back just in case but have found this unnecessary.
- Restart Indesign and log in should now hold.
Found this started to happen after updating to 10.9.2, on a number of our designers machines.

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Sign in with indesign CS6 in folio builder panel

hi! I can't sign in with indesign CS6 in folio builder panel. what can a i do?? I can sign in from adobe web page, but not from indesign, and the option "updates" from "Help" menu is deactivated

I found one way to fix it:
- quit all CS6 apps
- if in OSX force quit the CS6ServiceManager via Activity Monitor app
- go to the User Library (hold down option key while accessing the Go menu) and find these:
/Library/Application Support/Adobe/CS6ServiceManager/preference/csxs3.pref - move this file out to desktop
Library/Application Support/Adobe/OOBE/opm.db - move this file out to desktop
zip these up and delete the original, you now have inaccessible copies to put back just in case but have found this unnecessary.
- Restart Indesign and log in should now hold.
Found this started to happen after updating to 10.9.2, on a number of our designers machines.

InDesign stalls on Folio Builder logout

InDesign locks up whenever I attempt to log out of Folio Builder. When I select logout it pauses and then the spinning beachball appears. At first I thought it might be an unresponsive server or Internet connection, but I've let it go for several hours on a couple of occasions and it doesn't recover. The only solution is to force quit.
This has happened consistently since the most recent DPS upgrade (to version 13.1.1.20130115_m_709452/8.0.10.25). It happens almost every time, with at least two different DPS accounts.
I'm running InDesign CS6 (8.0.1) on a mid-2012 Mac Pro, OS X 10.8.3. I've experienced other stability issues with InDesign since setting it up on this system, but they don't seem to be related to this.
Anyone else experiencing this?
Steve

I've been documenting each work session and for a while keeping the Folio Builder panel undocked seemed to make a difference. But for whatever reason the problem has gotten worse and now InDesign locks up consistently when I attempt to sign out. The only approach that gives me a fighting chance is signing out of FB immediately. If I do it right away -- without opening any folios, articles or pages -- it lets me sign out.
So for now my strategy is to simply close InDesign without signing out of FB, relaunch, then open FB and sign out immediately. Then I can switch to the account that I need to be working in.
I'm running a mid-2012 Mac Pro with OSX 10.8.3. I'll append the Console log for today's session to this message. I can send the hang reports if you're interested.
Since the application is terminating with exit code 15, is there a chance that the problem may be related to this?
Sorry I can't be more help. This is a nasty problem that's playing havoc with my workflow.
4/16/13 9:27:36.881 AM Adobe InDesign CS6[6342]: The function `CGSFlushWindow' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGSFlushWindowContentRegion' instead.
4/16/13 5:37:27.591 PM com.apple.launchd.peruser.501[216]: ([0x0-0x5b65b6].com.adobe.InDesign[6342]) Exited: Terminated: 15
4/16/13 5:37:35.083 PM spindump[10116]: Saved hang report for Adobe InDesign CS6 version 8.0.1.406 (8010) to /Library/Logs/DiagnosticReports/Adobe InDesign CS6_2013-04-16-173735_SBTD-MacPro1.hang
4/16/13 5:37:36.526 PM Adobe InDesign CS6[10124]: The function `CGSFlushWindow' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGSFlushWindowContentRegion' instead.
4/16/13 5:42:04.321 PM com.apple.launchd.peruser.501[216]: ([0x0-0x8fa8fa].com.adobe.InDesign[10124]) Exited: Terminated: 15
4/16/13 5:42:11.403 PM spindump[10180]: Saved hang report for Adobe InDesign CS6 version 8.0.1.406 (8010) to /Library/Logs/DiagnosticReports/Adobe InDesign CS6_2013-04-16-174211_SBTD-MacPro1.hang
4/16/13 5:45:55.004 PM Adobe InDesign CS6[10229]: The function `CGSFlushWindow' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGSFlushWindowContentRegion' instead.
4/16/13 5:47:06.366 PM Adobe InDesign CS6[10243]: The function `CGSFlushWindow' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGSFlushWindowContentRegion' instead.

InDesign Crashes Opening Folio Builder Panel

While working on a publication, I will leave the Folio Builder panel to open a different one. Upon trying to reopen the builder panel so I can add my publication to the folio, InDesign crashes. Without fail, everytime. No matter what InDesign document I have open, it will crash. I have to force quit, reopen and add the document first thing. before begining work on another article.
Anyone know why?

I open Indesign and it automatically signs me into my dps acct.
I begin working on an article (using the different tools like object states, buttons, video)
all of those panels are in the same tool group as the folio builder so folio builder gets collapsed while using the other tools.
when it is time to update my article and i go to open the folio builder panel is when it freezes InDesign.
I don't have any exact steps to reproduce this because the other tools I use varies, but if the folio builder panel gets collapsed, InDesign freezes when I reopen it.

InDesign CS 6 Folio Builder crashing

Hello all,
I have a big problem with DPS tools for Adobe InDesign CS6 (CC) on Mac OS X Lion. Every time I start the Folio Builder or Folio Overlays panel it flickers 3 or 4 times and then the InDesign crashes. I have trashed the InDesign preferences and installed the latest patch for DPS tools without any improvement. Occasionaly the Folio Builder opens but then there are other issues (I've had 9 instances of the same file open at once with no way to close them - I close 3 or 4 and the same number of files opens again).
I hope u understand it is quite annoying since i'm trying to build my first folio for a very important client and for now it's been a nightmare. I'm even considering reverting back to ID CS5.5.
Please advise on further action.
A link to pastebin for error report: http://pastebin.com/ZvYHsGbd
Thank you in advance,
Matej

I've got the same problem here...
I installed InDesign 6 on Mac Snow Leopard system via the Adobe Application Manager and I'm using the Trial run for now.
After installation I updated all the components right away through the help menu in ID.
I also got InDesign 5.5 installed with the Digital Publishing Suite.
As soon as I click the Folio Overlays panel (docked or not docked) InDesign starts opening the same (so it seems) random file.
When I try to close one, another one opens, forcing me to force quit ID.
I allready tried the following solutions:
- downloading the DPS directly from the website instead of the Updates menu
Which gives me an error when trying to install: 'can not apply updates'
- I deleted the following preferences files and caches:
/Users/user name/Library/Preferences/ StageManager.<long_guid>/Local Store/
#SharedObjects
- Tried the Ptach file, but it's an .exe so can't use it
Any other options? Beacuse it's pretty useless like this...
Thanks a lot!

I am having trouble starting Indesign with the folio builder panel

Every time I start indesign and change my tools to the DPS tool set the folio builder pannel flickers and then disappears and then indesign shuts down.
I had some success deleting the preferences files but need a long term fix. Any thoughts?

Well yes, of course you are having trouble using MobileMe because MobileMe no longer exists and has not existed for the last 2 years at least.
MobileMe has been replaced by iCloud, so you will never be able to use MobileMe because it does not exist.
Also, I would suggest that you look more closely before you post, because you have posted this in an iPhone forum and this question has nothing to do with iPhones. You would get more help if you posted in the correct forum.

InDesign Quits when Folio Builder selected

Hello,
My InDesign unexpectedly quits when I open my folio builder. Why is this?

I moved your question to the DPS forum, the best place to ask about the Folio Builder.

Endless Log-In Error : InDesign Folio Builder Panel

I updated my folio tools/panels to 1.1.9.0 and then accidentally entered in the wrong username and password in the InDesign Folio Builder Panel when I went to log back in. (The user name and password were from an DPS Professional Edition account which we suspended with Adobe to prevent billing while testing.)
The inDesign panel just endlessly cycles now. Wont give me the option to re-enter correct information. I've closed/re-opened the panel, deleted / reinstalled the panel & tools, and I've deleted my inDesign preferences, but every time upon application launch the folio builder panel just cycles as seen below. I'm stuck. Any advice would be greatly appreciated.

Try signing out of the CS Live widget in the upper right corner of InDesign, close the Folio Builder panel, and try again.

InDesign CS6 Folio Builder Crashes Version 32.0.0

Hi,
I've only just installed the DPS Desktop Tools for InDesign CS6 and the installation worked perfectly although upon opening Folio Builder in InDesign it results in the program crashing...
So far I've re installed InDesign I've tried a few other solutions although none seem to be relevant to this version 32.0.0
It wouldn't be that big a deal although I need the Folio Builder tool for my current assessment.. Not being able to work on it at home is going to be detrimental to the end result
Hope someone can help me!

Hi Bob
We're actually using your Lynda tutorial for our training, it's such a great resource thank you.
Here's a thread I was reading which wasn't helpful for myself although I did try some solutions that were relevant to me.
Re: InDesign CS 6 Folio Builder crashing
Solutions tried:
- Re installing InDesign CS6
- Downloaded DPS updates directly from Adobe
- One post suggested deleting my cache file/folders which would result in any folios I've made deleted however this
is the first time I've used the DPS tools in Adobe so I didn't worry.
- I've also deleted/reset my preferences
Is there anything else you can suggest?

Folio Builder Crash

Hi,
Paid for and installed InDesign CC 9.2.2 yesterday, then installed the DPS addition to use the DPS features. Apparently I am completely up to date on InDesign updates.
On opening the Folio Builder panel, the panel flashes once, then crashes InDesign completely. Pinwheel of death.
Running on Mac OS 10.6.8, slightly below recommended requirements but have had no problems until opening the Folio Builder Panel.
This thread describes basically the exact same probem and I have tried the suggestions given there: Re: InDesign CS 6 Folio Builder crashing
The issue in that thread was unanswered as of August 2013. Have there been any fixes on this?
I haven't been able to find any more recent work-arounds.
Using DPS is the main reason I bothered to subscribe to CC. Unless I can get a fix for this very soon I am cancelling the subscription and will be happy to warn others away.

Hi, Gabriel:
I am engineer working on DPS tools. Update an article should not change the orientation. I just gave it a try with a normal 1024x768 article and update seemed to work fine for me. If you'd like to diagnose the problem further and fix the update action in your panel, you may contact me [email protected] in seperate email. Thanks!
Jianlan

Folio Builder login error

Now 2012.08.08
In Indesign CS 6
Folio Builder login error appears. Message is shown below.
"Sign in has failed
Network failure"
How do you solve?
DPS Version is
12.2.4.20120611_m_691037
8.0.7.21

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5377&fileID=5010
Patch!
Solve it!
Enjoy Works~!

Poor Quality of PDF pages with Folio Builder

Hi,
New to DPS. First impressions are very good.
However, when adding an Indesign page to Folio Builder as an article with the format set to PDF(to enble pinch and expand on iPad), the tiff images that are included in the Indesign page are displayed in very poor quality??
When I change the format to PNG or JPEG, in the article, the same images are displayed on the iPad with excellent quality - however, I dont have the pinch and expand functionality, which is what I require!!
I would really appreciate any solutions or suggestions on how this issue can be resolved.
Indesign CS5.5, MAC OSX 10.7, iMac
Regards,
Iain....

Which iPad are you viewing your test articles on? Remember that the resolution for iPad 1 & 2 is 1024px x 768 px, while the iPad 3 resolution is 2048px x 1536px. Your images need to be formatted accordingly. Also check your image scale parameters. Anything above 100% scale of the original image will reduce the image quality. You can check this in InDesign before you ever test your article on the device. Simply press Command+1 to view actual pixel size and set your Display Performance to High Quality and you should be seeing something very close to what the final result will be. Also check that your images are RGB as well. Hope this helps.

Folio builder crashes

I think I have a few problems, first of all with folio builder, when I open it I click new, type in the name, in this case "ABI"
but then nothing? I must be doing something wrong, but cant see it, also, more often than not Indesign crashes when typing the folio name in as well.
I'm on Mac OS 10.6.7 and CS5, with no intentions of updating to CS5.5
HELP!
but

Hi Bob
We're actually using your Lynda tutorial for our training, it's such a great resource thank you.
Here's a thread I was reading which wasn't helpful for myself although I did try some solutions that were relevant to me.
Re: InDesign CS 6 Folio Builder crashing
Solutions tried:
- Re installing InDesign CS6
- Downloaded DPS updates directly from Adobe
- One post suggested deleting my cache file/folders which would result in any folios I've made deleted however this
is the first time I've used the DPS tools in Adobe so I didn't worry.
- I've also deleted/reset my preferences
Is there anything else you can suggest?

Folio Builder in CS6

In Indesign CS6, the Folio Builder is giving me the following message:
'A software update is required to use Digital Publishing Suite. Please go to the Help menu and select Updates to get the required software'.
However, I am sure I am fully updated with my software (especially Indesign) and if I try using IndesignCC it works fine. What do I need to do if I want to use Indesign CS6? Is there another piece of software I need to download or update?

You can manually install CS6 tools for DPS here http://helpx.adobe.com/digital-publishing-suite/help/installing-digital-publishing-tools.h tml

Passwort-Limitation in InDesign Folio Builder

Hi,
I have created a DPS user that has a 13 Digit password (was is allowed to create when setting up the account). I have already created a Viewer-App and submittet it to the iTunes store that uses that account. The Viewer-App is already in Review and will also show and sell first folios within the next hours.
The Problem is: if I want to login with that user via CS6 Folio Builder, I am limited to 6-12 chars by the desktop software.
What I did:
- changed the password
- did all InDesign work
- changed it back to make the app work
=> success!
But for further actions, how can i overcome this in a reasonable way?
NO-Options:
- change the App with new password and wait another 7 days to get a review
Bad-Options i already figured out:
- Create Folios online using the correct user, others via InDesign and then Crosslink Articles into the folios
- wait the App to be Ready and selling, send a new app with new password, change password short before review and approval, as soon as approved works, meanwhile: no downloads
Well, let's say it this way: why the hell is InDesign Folio Builder limiting me? Is there a workaround on that level?
cheers

To complete this thread for all maybe experiencing a similar problem:
I am not sure if we are talking about the same thing. If I create the Viewer-App using DPS Viewer Builder, already on the first screen I am asked to enter
- a Titel-ID and a Password. The Help says: This password is used to login when folios for this app are published (I do not know the exact enhlish text as I have a german version)
For me, this seems very much as the Viewer App when DOWNLOADING folios signs into the Folio Distribution server @Adobe and gets the content.
My evidence:
- Viewer App showed In-App purchases, I could purchase
- but when starting the download, it was hanging forever. After changing the passwort, I could download the purchase
If course, already downloaded content stays available.
My biggest problem is the itunes Review timespan. I dare not to change anything in the app because that might reschedule another 7 days waiting. Just for "trying out" experiments, that is a hard decision to take.
So, i thought i can solve the problem like this:
- keep the (logical) Folio/App Account (with 13 digits) that owns the folio as it is and use another creative account (personal) to edit the folio.
- after giving access to tha personal account, that person can see the folios in InDesign Folio Builder
- BUT: even it is the SAME COMPUTER the Folio Builder says, that there is no InDesign Files for the folio. HELL!
I think is this was bootstrapped the wrong way, it is hard to navigate out again. Here's what we did:
- created a technical account, lets say "magazine@....."
- used that account to creare the Folio and Inesign files, did all editing with it
Because of the password problem, the idea is now, to use john@..... as the creative designer. How can John get access to the folios for editing (SAME COMPUTER)
Nevertheless: Adobe, please remove the 12 digits limitation in Folio Builder Login Screen if there is no hard need for it
cheers

Indesign hangs in Folio builder

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