Indesign hyperlink issue

hi there
i got a user that create a document pdf in indesign with hyperlink
when she create the document and do a print pdf in the indesign the hyperlink seems to be cut off .
is there a way that indesign can keep the hyperlink without cutting out ?
Did she do something wrong ? she also told me that othere people in the office do the same and it's working
any idea why the hyper link is incomplete ?
Thanks

hi again
yes when sghe do a save as the hyperlink is trunked there a missing part letsay she enter www.something.com
she get something linke www.somet
and the link doesn't work
if we do a export it work but the file result is bigger
Thanks

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